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Reviews of The Stone Castle Hotel & Conference Center

2.5 out of 5
The Stone Castle Hotel & Conference Center
3050 Green Mountain Drive, Branson, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 758 out of 1455 reviews" "
Rating 8 - Good. 439 out of 1455 reviews" "
Rating 6 - Okay. 148 out of 1455 reviews" "
Rating 4 - Poor. 80 out of 1455 reviews" "
Rating 2 - Terrible. 30 out of 1455 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent and the grounds were beautiful. The staff was friendly and helpful.
Stayed 3 nights in May 2024
Response from Front Desk Supervisor on 15 May 2024
Thank you for your feedback, and thank you for staying with us Andrew.

10/10 Excellent

Karie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of options in Branson
Stayed 1 night in Apr 2024
Response from Front desk supervisor on 14 May 2024
Thank you for staying with us Karie.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front desk supervisor on 14 May 2024
Thank you for staying with us Rhonda.

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The beds were very comfortable
Stayed 3 nights in May 2024
Response from Front Desk Supervisor on 12 May 2024
Thank you for staying with us Carolyn.

6/10 Okay

J

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Dining facility and swimming pools. The dining room was too small to accommodate the number of guests. The swimming pools were not conveniently located close to all the properties, and we're small.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 12 May 2024
Thank you for your feedback, and thank you for staying with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The Rooms felt&looked Very Clean!! Greatly Appreciated!! We Enjoyed our Stay Very much in Branson! THANK YOU for your Services!!
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 8 May 2024
Thank you for your feedback and thank you for staying with us Susan.

6/10 Okay

Tiffany

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was okay at best. We were in town for one night for a competition. Staff was very friendly so they get a 10/10. However no staff present in our actual building. The building we were in had a pool and hot tub. THERE WAS A LEAKY PIPE ACTIVELY LEAKING INTO HOT TUB THROUGH LARGE HOLE IN THE CEILING. The amount of chlorine scent in the air burned your eyes and gave us a headache without getting in the water. When we got to our room there was hair in the tub and feces all down the front side of the toilet. Beds were advertised as pillow top without the comfy pillow top feel. Breakfast was the best part of our stay here.
Response from Front Desk Supervisor on 8 May 2024
Hello Tiffany, I sincerely apologize for the state of your room that is unacceptable, next time let us know immediately so we can move you to a different room right away. We do have our maintenance check both of our pools and hot tubs every day and the chlorine levels to match the health dept standards. Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Autumn

Travelled with partner
This wonderful gem was found during a spur of the moment trip and we couldn’t have found a better place! 10/10 recommend! This will definitely become a regular of ours!
Stayed 1 night in May 2024
Response from Front desk supervisor on 7 May 2024
Thank you for your feedback, and thank you for staying with us Autumn.

6/10 Okay

Anthony

Travelled with group
The reason we chose the hotel is it had a Jacuzzi pool, but they closed the only Jacuzzi that worked the other Jacuzzi the Jets did not work very disappointed
Stayed 4 nights in Apr 2024
Response from Front desk supervisor on 5 May 2024
I apologize about the jacuzzi being closed for the one day sorry for the inconvenience this caused.

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact how convenient it was to get to my sisters place. I was not satisfied how loud it was all weekend and no one seemed to do anything about it. Also no parking when I would come back.
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on 4 May 2024
Thank you for your feedback Carrie. We do apologize you ran into those issues. We do have more parking behind the building to accomadate guest when this happens

10/10 Excellent

Tommy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
2 pools , arcade room . fun quiet stay. Has laundromat on site.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 2 May 2024
Thank you for staying with us Tommy.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the breakfast buffet really well. Two pools and hot tubs was awesome. Elevators were quick to get on. Landscaped very nice.
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Thank you for your feedback, and thank you for staying with us Kelly.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little waterfall and community deck by building 3
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Thank you for staying with us Kelly.

8/10 Good

Marlys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great. The breakfast is great. The only thing that would be better but they can't easily fix, would be a larger bathroom.
Stayed 3 nights in Apr 2024
Response from Front desk supervisor on 30 Apr 2024
Sorry about the smaller bathrooms, we appreciate your kind feedback thank you for staying with us Marlys.

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk supervisor on 1 May 2024
Thank you for staying with us Darrin

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food for breakfast could have been much better but everything else was good.
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 28 Apr 2024
Thank you for your feedback and thank you for staying with us.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. But the smell of pot was a little overbearing. There were i think poop smears on the wall and pubes in the shower.
Stayed 2 nights in Apr 2024
Response from Front desk supervisor on 25 Apr 2024
I apologize about the state of your room that is unacceptable, and we could have moved you immediately to another room.

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Apr 2024
Response from Front desk supervisor on 22 Apr 2024
Thank you for staying with us Kristie.

10/10 Excellent

Michaela

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 12 May 2024
Thank you for staying with us Michaela.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, beautiful location, comfy bed. Large selection for breakfast. Affordable and clean.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 16 Apr 2024
Thank you for your feedback, and thank you for staying with us Ray.

8/10 Good

Clayton

Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 16 Apr 2024
Thank you for staying with us Clayton

10/10 Excellent

Tammy

Stayed 2 nights in Apr 2024
Response from Front desk supervisor on 6 May 2024
Thank you for staying with us Tammy.

8/10 Good

Prentice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and setup was convenient.
Stayed 1 night in Apr 2024
Response from Front desk supervisor on 15 Apr 2024
Thank you for staying with us Prentice

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awsome. Will stay again.
Stayed 1 night in Apr 2024
Response from Front desk Supervisor on 15 Apr 2024
Thank you for staying with us Melissa.

10/10 Excellent

Robert L Vaughn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, check in was easy, staff was friendly.
Stayed 1 night in Apr 2024
Response from Front desk Supervisor on 15 Apr 2024
Thank you for staying with us Robert.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good my only issue was the shower had a squeaky problem when you trying to turn in there everything else was perfect!
Stayed 1 night in Apr 2024
Response from Front desk Supervisor on 15 Apr 2024
Thank you for your feedback we will get that fixed right away, and thank you for staying with us Jeff.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in
Stayed 1 night in Apr 2024
Response from Front desk Supervisor on 15 Apr 2024
Thank you for staying with us Cindy.

8/10 Good

Holli

Travelled with family
Liked: Cleanliness, staff & service
Efficient service, good location, free breakfast buffet was one of the best we have seen. Only down fall was that the rooms were kimda small but served its purpose
Stayed 2 nights in Apr 2024
Response from Front desk Supervisor on 14 Apr 2024
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast buffet
Stayed 3 nights in Apr 2024
Response from Front desk Supervisor on 14 Apr 2024
Thank you for staying with us Lynn.

8/10 Good

Scott

Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 2 May 2024
Thank you for staying with us Scott.

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, staff & service
Slightly older, large hotel. Pleasant staff, comfortable beds, good buffet breakfast, all facilities and indoor pool were clean and well maintained.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 13 Apr 2024
Thank you for feedback Marcia! We are glad you enjoyed your stay!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Apr 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in in the middle of a rain storm. Very helpful staff. Got me right in and dried out!
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 Apr 2024
Thank you for staying with us Drew.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, hot tub did not work but nice stay anyway
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 11 Apr 2024
Thank you for staying with us William.

8/10 Good

Julianne

Travelled with family
Liked: Cleanliness
Ok place. A little worn. Could’ve been cleaner in shared areas. Room clean. Located Off the main drag a few blocks so nice for less traffic & quieter. Ample parking. Breakfast luke warm. Called front desk twice & no answer.
Stayed 2 nights in Apr 2024
Response from Front desk supervisor on 11 Apr 2024
Thank you for staying with us Julianne.

10/10 Excellent

Blake, Stockholm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to the tourist destinations in town. Great breakfast.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 10 Apr 2024
Thank you for staying with us Blake.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed in room jacuzzi. Nice size TV. Just stayed one night as we were passing through. Breakfast was better than many places.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 10 Apr 2024
Thank you for staying with us Teresa.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. We will be staying here again!
Stayed 2 nights in Apr 2024
Response from Front desk supervisor on 8 Apr 2024
Thank you for staying with us Jacqueline.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean , quiet & had a great hot breakfast!
Stayed 2 nights in Apr 2024
Response from Front desk supervisor on 8 Apr 2024
Thank you for staying with us Shannon.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 9 Apr 2024
Thank you for staying with us Cecilia.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean facilities
Stayed 1 night in Apr 2024
Response from Front desk supervisor on 4 Apr 2024
Thank you for your feedback, and thank you for staying with us Ellen.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in clean rooms
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 3 Apr 2024
Thank you for staying with us Ellen.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look forward to staying here again.
Stayed 3 nights in Mar 2024
Response from Front desk supervisor on 1 Apr 2024
Thank you for staying with us Lindsey.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay. Spent the weekend with my granddaughter. We were safe and content. TY much 👍
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 31 Mar 2024
Thank you for staying with us Brenda.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 31 Mar 2024
Thank you for staying with us Kevin.

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place. Price is worth it . Will be coming back again
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 31 Mar 2024
Thank you for staying with us Marta.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need fresh paint. Sound proofing not very good..
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 31 Mar 2024
Thank you for your feedback I will pass along your suggestions to management.Thank you for staying with us Nick.

8/10 Good

Linda, Cadiz

Liked: Cleanliness, staff & service
We were pleasantly surprised how nice it was. The staff couldn't be nicer. We reserved a whirlpool tub room and it was very clean and nice.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 31 Mar 2024
Thank you for staying with us Linda.

10/10 Excellent

TERRI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel anytime we’re in Branson. I’ve stayed in it except for two years at least once a year sometimes two or three times. It is always extremely well taken care of and the staff is amazing.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 30 Mar 2024
Thank you for your feedback Terri! Thank you for coming back to us!!

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for families. The mattress is so soft and comfortable. The bathroom is tiny but it’s a bathroom so you don’t need much. The facilities were very nice and breakfast was great for what it was.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 30 Mar 2024
Thank you for your feedback Jennifer! We are glad you enjoyed your stay!