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Reviews of The Connaught Lodge

4 out of 5
The Connaught Lodge
32 West Hill Road, Bournemouth, England

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 545 reviews" "
Rating 8 - Good. 197 out of 545 reviews" "
Rating 6 - Okay. 73 out of 545 reviews" "
Rating 4 - Poor. 37 out of 545 reviews" "
Rating 2 - Terrible. 14 out of 545 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good points: staff mostly lovely and helpful, room was clean, everything in the room worked, decent blackout curtains. Bad points: poor sleep due to very uncomfortable mattress and pillows (far too soft), no food available on one day (breakfast aside) as a large function completely took over kitchen facilities, noisy screeching drunk neighbours who kept banging doors and yelling - we were woken up and eventually had to get up and ask them to quieten down, buffet breakfast was OK but on second day made mistake of paying £2.50 extra for worst eggs Benedict I have ever had - served on doughy thick white untoasted rolls that were inedible - we made our own toast to go with it instead - the eggs were hard boiled too. Overall it was OK here but not worth the money and we wouldn’t stay again
Stayed 2 nights in May 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 6 nights in May 2024

10/10 Excellent

Denilson

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Amit

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and a short walk to the BIC for a concert (also close to the town and beaches). Comfortable, clean and good parking - I believe parking is free if you book direct, we paid £8 as we booked through an agent. Really lovely, friendly and helpful receptionist
Stayed 1 night in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, great price for accommodation and spa.,
Stayed 1 night in Apr 2024

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, the staff and facilities where to a very hight standard
Stayed 2 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Steph

Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money given what you get. Staff were outstanding
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynda, Banstead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate in the restaurant and found it to be much better than we imagined. Staff were great and food delicious would highly recommend the cod, and my husband had the pulled pork excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room.
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Travelled with partner
Liked: Staff & service
Our room was not in the hotel but in the annex which was a seperate building......
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with family
Really lovely stay, the staff were superb and very friendly. The hotel was a little tired in parts and could do with a little attention but this did not affect our stay. As I said, the staff were lovely and nothing was too much trouble
Stayed 2 nights in Apr 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Went to Bournemouth for two nights, and this place seemed to meet my needs. Had to hunt down someone near the desk in order to check in. Once I did, she was friendly and pleasant. Room was spacious and clean, but common areas had some wear and tear. The problem came on my first night. A loud wedding was taking place, and the after party went until after midnight. Guests drunkenly shouting to the lyrics, heard crystal clear from my bed. Called to complain, was told an email had been sent a month prior. I checked, it had, but the details were buried deep in an Expedia email that looked like every other ad from Expedia, and the details only said there would be a wedding with some music until around midnight. Wasn’t clear that sound would carry. Had breakfast, which was serviceable. If I return to Bournemouth, I’d stay again, but I’d make sure it wasn’t during a wedding. Otherwise totally adequate for my trip.
Stayed 2 nights in Apr 2024

8/10 Good

Kay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Although the staff at the hotel where amazing and the food out of this world, i was however disappointed that I order a birthday cake to find out upon arival that they had no cake. There are only 2 disbaled parking, i had to park the other end of the carpark. Im limited on how far i can walk so was upset to find out we werent in the hotel but in the lodge adjacent to it.
Stayed 1 night in Apr 2024

10/10 Excellent

Young Tae

Travelled with family
Liked: Amenities, property conditions & facilities
Breakfast was famtastic and staff was friendly and kind~~
Stayed 1 night in Apr 2024

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge itself is like a little maze, quite dated, but the room was lovely and clean, ample for our needs, bathroom was a little tired, that’s my only complaint, but it did have a lovely big bath. The hotel side is gorgeous, great facilities, lovely staff, faultless breakfast!
Stayed 1 night in Mar 2024

4/10 Poor

Arpita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
I would like to compliment Leah, on reception. We had a couple of requests and she and the other members of the Reception team dealt with us in a polite, cheerful and efficient way. This level of professionalism was experienced throughout the whole hotel. Excellent food and drink too. Our room (No. 61!) was large and beautifully presented. We will return to this hotel
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Vito

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ideal for visiting the bic for musical evening
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable room with the basics. Spa was amazing and very clean but what wins 6* is the staff and the service they provide! From reception staff to breakfast staff and the bar. Added confort of using whatsapp to communicate any needs, questions or requirements! Fantastic stay!!
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly, building is a bit tired but it’s easy to walk into Bournemouth town centre and nice bar. Good value for money
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Staff & service
Unfortunately, the staff did not warn us there was a wedding reception in the function room in the hotel, and had placed us on the first floor right above it. They said that we 'should' have received an email informing us of it, but even after checking in the 'junk', no email has been received. This meant that there was loud music playing right under us until just after midnight. This also meant that the car park was full, and we had to pay to keep the car elsewhere until the tiny car park had a space. In my opinion, as a booking not related to the wedding, we should have been put on the second floor of the lodge, on in a room in the main hotel building.
Stayed 1 night in Mar 2024

10/10 Excellent

l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant and unique
Stayed 1 night in Mar 2024

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay; warm, clean, nice towels, delicious breakfast, friendly staff.
Stayed 2 nights in Mar 2024

6/10 Okay

Kerry

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Connaught Lodge is the poor relation to the Connaught Hotel. We were given a room in the corridor of a stairwell so the noise of traffic past our room during our stay (night/day) was quite high. The room was severely dated, TV froze and had to turn off by the plug socket, cold water tap was more lukewarm and lift you could barely fit 2 ppl with luggage without breathing in. Check in was at the hotel and was the only positive part of our stay.
Stayed 1 night in Mar 2024

4/10 Poor

Allison

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel and facilities are knackered. The safe didn’t work, the AC doesn’t work, the walls and carpeting need re-doing, bedding is knackered and the spa is super sketchy. Loud people in the hallways and their rooms made it difficult to sleep. V misrepresented online versus reality.
Stayed 2 nights in Mar 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was very good. Room good and clean ans supplied with all you needed. Breakfast wsx very good staff exceedingly helpful. Eould definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Spa facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
Really loved our stay here - such great value for money with access to a lovely pool etc and reasonably priced treatments. Breakfast was plentiful and of a high quality. Will absolutely be returning.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connaught Lodge.
Very pleased with the Hotel & our stay. Staff were very friendly and helpfull. Hotel and room very clean. Spa facilitities & pool were excellent. Breakfast was great. Great value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Carl

Stayed 4 nights in Feb 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Don't be fooled, not like the pictures. Very tired and dated hotel in need of a lot of work. The attached Connaught hotel seemed better but the dining options was the very same menu over 4 days for lunch and dinner. Listed as 4* but that needs a major rescore. Staff were always friendly. I asked for a refund for one night as I had to leave early for a family emergency this was refused which was disappointing but has no baring on my review.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gemma

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. We had evening meals there twice which were imaginative and delicious. The breakfast had everything you could imagine on offer, all top quality food. It was just a five or ten minute walk to the beach, pier, aquarium and other facilities.
Stayed 3 nights in Jan 2024

4/10 Poor

Peter

Stayed 2 nights in Oct 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was welcoming,comfortable and friendly, I have already booked to go back.
Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were simply excellent and made this trip for us. The room was ok although the furnishing and decoration was dated. The room did have cobwebs hanging from the ceiling though and it could have been in a better level of cleanliness, but this would have required modernisation of the room itself. The bathroom was ok but not like in the pictures on the site - again it needed modernisation. The Spa facilities were excellent as was the gym. Food was excellent. Overall, it was a mixed bag - we loved aspects of the hotel, although we had to upgrade to get a room we found acceptable. However, for the price it was actually very good - for spa and hotel facilities it was great - the pool and sauna and gym are very good. The staff were super helpful and polite.
Stayed 1 night in Jan 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, good facilities, fab breakfast and nice and clean.