Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Microtel Inn & Suites by Wyndham Bossier City

3 out of 5
Microtel Inn & Suites by Wyndham Bossier City
2713 Village Lane, Bossier City, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 104 out of 233 reviews" "
Rating 8 - Good. 61 out of 233 reviews" "
Rating 6 - Okay. 35 out of 233 reviews" "
Rating 4 - Poor. 19 out of 233 reviews" "
Rating 2 - Terrible. 14 out of 233 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

aileen, ellendale

Travelled with family
Liked: Cleanliness, amenities
Staff never smiled and acted irritated when we asked for enough towels so each person in our room had a clean towel. The smoke alarm had been dismantled and we reported it 3 times with no response. The pillows were literally flat! I cannot exaggerate how bad they were. The breakfast was good.
Stayed 3 nights in May 2024
Response from Sophia CSR on 28 May 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just overall not good
Stayed 1 night in May 2024
Response from Sophia CSR on 28 May 2024
Hi Aaron,It is disheartening to read your opinion about your stay. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Krystal

Business traveller
Disliked: Staff & service
Hotel was clean enough, rooms were cramped, woman at front desk was rude, wouldn't give me the key cards to the second room I'd booked. Will not return.
Stayed 1 night in May 2024
Response from David Patel on 27 May 2024
Thank you for taking the time to complete your online survey. We are sorry you did not have a pleasant stay. Upon investigation of your issues, it appears the 2nd room was in another persons name, therefore, those keys were given to that guest. We are sorry for the misunderstanding with your reservations. m

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cindy Murphy on 24 May 2024
Thank you for taking the time to complete your online survey. We are happy to hear your stay met all of your expectations and we look forward to seeing you again.

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did oa overnight stay, nice and clean
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Thank you for choosing us for your recent stay. We are glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. We hope to earn your business on future travels.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

6/10 Okay

Brittni

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Only gives you 3 pillows, and you can tell they have patched walls and things.
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Linda, Killeen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed linen was not clean there was hair in the bed. There was not any more rooms available so I was given linen to change. I did not pay for a room to change linen. Mattress uncomfortable
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,I apologize for the inconvenience you experienced during your stay. We take cleanliness and comfort very seriously, and I regret that we fell short of your expectations. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. Please accept our sincerest apologies, and if there's anything else we can do to make it right, please don't hesitate to let us know.

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Great staff. The next time I’m in town I will definitely stay at hotel.
Stayed 3 nights in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Your review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 Excellent

LARRY

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Poor TV selection. Smart TV which means you need a PHD to make a channel selection. Out of over 400 channels to choose from, not 1 was worth watching.
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean. Nice area
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

6/10 Okay

Daniel Kerner

Liked: Cleanliness, staff & service
W
Stayed 1 night in May 2024
Response from Sophia CSR on 18 May 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Roy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Brian C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking
Stayed 3 nights in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked our easily accessible parking. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

Gary

Travelled with partner
Liked: Amenities
Guest rooms were small--bed was uncomfortable
Stayed 2 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

WILLIAM, Lancaster

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,We're delighted to hear that you had a great experience! Providing exceptional service and ensuring our guests have a wonderful stay is our top priority. Thank you for choosing us, and we look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service and clean
Stayed 1 night in May 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was good. The front desk worker, I didn't catch her name sadly, was super friendly and attentive. She always had a smile and made us feel welcome. The hotel is right next to two different restaurants, Outback and a local seafood place. I left things in the back of my truck and didn't feel worried they'd be stolen. My only real issue with the hotel was the smell of the room. When we first walked in, a pungent smell hit us immediately. It was strange in that it smelled like "stale bleach" as my wife put it. It eventually went away (or we became nose blind to the smell), but I'd suggest they look into changing their cleaning products/routine.
Stayed 2 nights in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

MARIKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hiccup was check in was at 3pm and I thought it was 2pm. Got there and a lady was like “no, we were full last night. You can’t check in until maybe 2:45pm.” She did her job but I didn’t care for her demeanor. When I came back at 3pm, there was a different lady there and she was SO pleasant!She definitely saved my thoughts on the hotel. Room was clean, bathroom was clean. No complaints and I would definitely stay again! It’s about 9 min from Brookshire arena, which is were our show was. Very convenient!
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,Thank you for your feedback, and I apologize for any inconvenience during check-in. I'm glad to hear that the staff member made a positive impression and that you enjoyed your stay overall. We appreciate your kind words about the cleanliness of the room and bathroom, as well as the convenient location. We look forward to welcoming you back in the future!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

V

Stayed 1 night in May 2024
Response from Cindy Murphy on 26 May 2024
Thank you for the wonderful review. We look forward to seeing you again.

4/10 Poor

Drew

Travelled with partner
Liked: Amenities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Darrell,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Catherine

Travelled with family
Disliked: Property conditions & facilities
Did TV did not work, the floor was wet around the sink on the bar area, only the hot water came out of the sink in the bathroom, most of the lights did not work and the outlet were not good.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Shaterria

Travelled with partner
Liked: Amenities
No comment
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ronald

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast variety poor
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with an exceptional stay next time.

10/10 Excellent

Tina

Travelled with pets, Travelled with partner
Loved having outback steak house in the parking lot…Very quiet and employees were very attentive…Very good bed and furniture..Loved having the kitchenette and table to eat…Very clean!!!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! It's great to know that you appreciated the convenience of having an Outback Steakhouse nearby and that you found our location quiet and our employees attentive. Keeping our rooms clean is a top priority, so we're delighted to hear that you found everything very clean during your stay. Thank you for sharing your positive experience, and we hope to welcome you back again soon!

10/10 Excellent

Liliana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back and stay here… came for a family weeding and it was a great experience
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 17 Apr 2024
Dear Guest,We're thrilled to hear that you had a great experience during your stay. It means a lot to us that you would consider coming back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back and being part of more wonderful memories with your family!

8/10 Good

Becki

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Cindy Murphy on 17 Apr 2024
Thank you for your review, we are happy your stay met your expectations and we look forward to seeing again.

8/10 Good

Catherine

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

4/10 Poor

Maguette

Stayed 4 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Poor

Martha

The lady that worked the front desk that checked us in was very rude.She assigned us to rooms that weren't clean. Then we asked to be moved she referred to us as troublemakers and everyone that came in after us, she would tell the people that we were trouble makers, when in reality we barely stayed in our room at all because we were gone to different events throughout the city. The TV didn't work in the room we were in. The ice machine was broke, which she had an attitude like we beoke it.
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Good value.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,We're glad you found value in your stay with us! Providing affordable accommodations while maintaining quality and service is important to us. Thank you for your feedback, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

Max

Liked: Staff & service
Good enough
Stayed 6 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Darrell

Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Britta,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to Tinsley Park for baseball tournaments. Quiet and clean
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We are delighted to hear that you found our establishment quiet and clean during your recent visit. Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we met your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to hang your hat and sleep.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cindy Murphy on 6 Apr 2024
Thank you for taking the time to complete your survey, we are pleased you were happy with your stay and look forward to hosting you again.

10/10 Excellent

ZKYA

Stayed 1 night in Mar 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were very good. It was very quiet. The staff were wonderful.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the room and staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Xavier

Stayed 1 night in Mar 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Tonya

They stopped breakfast 20 minutes early. We went to make waffles and could not get any waffle mix. The lady said it must be stopped up and preceded to turn everything off and put stuff away
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Tonya,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

ZKYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms great customer service easy access to other places overall just perfect
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Will Be Back
Stayed 1 night in Mar 2024
Response from Cindy Murphy on 30 Mar 2024
Thank you for your wonderful review we look forward to having you again!

6/10 Okay

Tonya

Travelled with family
Liked: Cleanliness
The hotel was in a good neighborhood and convenient to a lot of shops and restaurants. The room was clean and the beds were comfortable. I agree with other comments on the pillows. They were super thin. I also agree with other comments on the two rude white ladies. One worked the evening shift and the other worked the night shift. I even asked if they were sisters because they looked similar and had the same bad attitudes. The breakfast was okay but get there early because the lady on the morning shift started shutting stuff down at 9:45am. I understand that she was working the front desk and the breakfast area. However, it was a Continental breakfast so it’s not like it was a lot to clean up. One customer came down before 10:00 to get danishes, muffins, and fruit for her family. She spoke to her very rudely and rushed her out. The doors were promptly locked at 10:00am. The other thing is that we only had 8 horrible channels on the television. It was like this when we checked in but, when we asked about the cable, the issue was blamed on some guest running into something late the night before. But it was the same channels we had on check in. The rude lady indicated that it would be fixed but it never was fixed. I could overlook a lot of things but not two rude workers. Especially when I read old reviews and see that this is a continual pattern. Sorry, I won’t be back because of these two ladies.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

10/10 Excellent

Britta

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

JOHN

Disliked: Cleanliness, staff & service
Property was unkempt, not kept clean and up to date. The lobby needed painting as did the elevator and hallways. The room however was nice, clean and looked in good shape. The staff was indifferent and basically snarly when asked questions. Overall was really a poor experience for renting a room The only good thing was the price and at $63 I guess I can overlook the nasty appearance - and accept the clean room for the price
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call up the property for further assistance.