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Rating 10 - Excellent. 1161 out of 1681 reviews" "
It's a lovely property. The only thing is, the better restaurant closes at 8:00, and the outside bar closes promptly at 9:00. The inside bar is never open at night.
Deirdre
Stayed 5 nights in May 2024
Response from Addison on 22 May 2024
Thank you so much for the kind words. Our chop house has its last seating at 8pm but will stay open as long as we have the business. We do apologize for the inconvenience this may have caused you and will take consideration of staying open later.
We had a wonderful stay. Very nice room. We loved our full balcony! ( called to ask to reserve a full balcony) Right across the street is an awesome deli/bakery for your morning breakfast! We would definitely recommend!
Thomas
Stayed 7 nights in Apr 2024
Response from Addison on 19 May 2024
WOW! Thank you for the great review. We hope to see you soon
Really enjoyed our stay. Quiet and a little older crowd
Lakehouse cafe was ok, used a coupon but all they did was tack on a higher gratuity charge which negates the discount, very deceiving
AC in room was great, spacious bathroom, very nice property. Would stay here again
Andrea
Stayed 4 nights in May 2024
Response from Addison on 9 May 2024
Thank you for your feedback. We hope you come see us soon.
One representative at front desk had an attitude other the her attitude everyone else was extremely helpful to the parking valet who helped us find a car wash for not too pricy. The parking spaces were hard to find but other than that the place the area and the people were wonderful except for that one.
Marie-France
Stayed 2 nights in Apr 2024
Response from Addison on 8 May 2024
I hope this message finds you well. I wanted to take a moment to extend my sincerest apologies for any inconvenience or issue you may have encountered during your recent stay with us. Our aim is always to provide impeccable service, and it deeply concerns us to hear that we may have fallen short of your expectations.Your feedback is invaluable to us, as it allows us to address areas where we can improve and ensure that future guests enjoy a flawless experience. Rest assured that we take your comments seriously and will take the necessary steps to rectify any issues identified. We greatly appreciate the 5 stars considering.
We enjoyed the grounds and amenities, restaurants etc. We did not like that everything closes very early. There are no options for food after 9pm on a Saturday???
Michael
Stayed 2 nights in May 2024
Response from Addison on 8 May 2024
I hope this message finds you well. I wanted to extend my sincerest apologies for any inconvenience caused by our restaurants closing at 9 p.m. during your recent stay with us. We understand that dining options are an integral part of your overall experience, and we regret if our timing did not align with your preferences.Your feedback is incredibly valuable to us, and we appreciate you bringing this matter to our attention. Rest assured, we will review our restaurant operating hours to better accommodate the needs of our guests in the future.On a brighter note, I'm delighted to hear that despite this inconvenience, you thoroughly enjoyed your time at our hotel. Your glowing review means the world to us and serves as a testament to the hard work and dedication of our team.
Beautiful small hotel nestled handily in Bonita Bay, with picturesque landscaping and waterways. Conveniently located near good restaurants, shopping and coffee shops. Easy access, easy check in and comfortable rooms. Would definitely this reasonably priced hotel!
Therese
Stayed 4 nights in May 2024
Response from Addison on 6 May 2024
Thank you for your comments. We hope you will be able to stay with us again.
8/10 Good
John
Travelled with partner
5 May 2024
Liked: Cleanliness, staff & service
Very private location with great dining and shopping options!
John
Stayed 4 nights in Apr 2024
Response from Addison on 5 May 2024
Thanks for the good feed back come back and see us soon!
Thank you for the great review! We hope to see you soon!
10/10 Excellent
Carlos
23 Apr 2024
Always a pleasure staying at the Bonita Trianon.. can’t wait to go back! Staff is amazing and the hotel is clean and accessible to airport, beach & Naples..
Carlos
Stayed 6 nights in Apr 2024
Response from Addison on 24 Apr 2024
Thank you for the great review! We hope to see you soon!
Can’t wait to go back!! Lovely hotel. Grounds and the lake view are beautiful. Pool was awesome as was the hot tub. No complaints at all and I WILL be back!!
Jill
Stayed 5 nights in Apr 2024
Response from Addison on 24 Apr 2024
Awesome review thank you so much!
8/10 Good
Randy
22 Apr 2024
Randy
Stayed 3 nights in Apr 2024
Response from Addison on 12 May 2024
Thank you for your feedback
8/10 Good
Diana
22 Apr 2024
Liked: Property conditions & facilities
Diana
Stayed 5 nights in Apr 2024
Response from Addison on 24 Apr 2024
Thanks for your review!
8/10 Good
Steven
Travelled with family
21 Apr 2024
Liked: Property conditions & facilities
Nice property. Staff lacked enthusiasm, but they did all other aspects of their jobs.
Steven
Stayed 3 nights in Apr 2024
Response from Addison on 22 Apr 2024
Thank you for your review. We will strive to be better!
10/10 Excellent
RICHARD
21 Apr 2024
RICHARD
Stayed 7 nights in Apr 2024
Response from Addison on 11 May 2024
Thank you for your feedback.
10/10 Excellent
Kevin
20 Apr 2024
Kevin
Stayed 1 night in Apr 2024
Response from Addison on 11 May 2024
Thanks for your feedback.
10/10 Excellent
Shan
15 Apr 2024
Shan
Stayed 1 night in Apr 2024
Response from Addison on 5 May 2024
Thanks for the 5 out of 5!
10/10 Excellent
Audrey
14 Apr 2024
Audrey
Stayed 1 night in Apr 2024
Response from Addison on 4 May 2024
Thank you.
6/10 Okay
Joyce
13 Apr 2024
Joyce
Stayed 6 nights in Apr 2024
Response from Addison on 15 Apr 2024
Thanks for your review we will strive to be better!
Rooms were spacious and clean. We had a king room with a view of the water and the pool. Loved the hotel. We will come back! The breakfast options were disappointing but not a big deal. Good enough for a light breakfast and then work out. Luckily the prices were not outrageous. We opted to go out to breakfast the next day.
Thank you Derek for reviewing your most recent visit with us! We hope you return the next time you visit Bonita Springs
4/10 Poor
Souheil
2 Apr 2024
Souheil
Stayed 3 nights in Mar 2024
Response from Joanne Muenzer on 3 Apr 2024
Thank you for staying with us and I am sorry that the visit was less than favorable. Could you give me more information on what happened during your stay that we did not provide adequate Service so we can look to improve?
Lovely and reasonably priced hotel in a great area. Loved that it was walking distance to the promenade shops, restaurants and farmers market. The pool was clean and warm and the vibe overall was happy! Would highly recommend!