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Reviews of Mercure Bolton Georgian House Hotel

3 out of 5
Mercure Bolton Georgian House Hotel
Manchester Road, Blackrod, Bolton, England

Reviews

7.6

Good

Rating 10 - Excellent. 170 out of 583 reviews" "
Rating 8 - Good. 226 out of 583 reviews" "
Rating 6 - Okay. 113 out of 583 reviews" "
Rating 4 - Poor. 41 out of 583 reviews" "
Rating 2 - Terrible. 33 out of 583 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Wade

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

G

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed at this hotel numerous times, AVOID room 781 as its next to a generator or other noisy machine which hummed all night and then ramped up at 4:30am. Impossible to sleep through!!! There was also a badly stained bath towel. The bedrooms are tired looking but generally clean hence our return visit, not sure we’ll return again unless we can request a room. Apart from this, everything else was ok for the price.
Stayed 1 night in May 2024
Response from D on 7 May 2024
Thank you for your recent review following your stay at the hotel.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Surprisingly good. Helpful staff. The pool area was dark and dull but that’s the only fault I had. We would go again.
Response from D on 7 May 2024
Thank you for your recent review

8/10 Good

Andry

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024
Response from DL on 19 Apr 2024
Thank you for your recent review.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff could benefit from having name tags and possibly a uniform to easily identify them. The room was in my opinion in need of some TLC, it was in places worn out. At night the room was flooded with lights from the car park, which was not the most ideal sleeping condition.
Stayed 2 nights in Apr 2024
Response from DL on 19 Apr 2024
Thank you for your review - I also note your reply on the trust you platform. I will locate your room and look into the lighting situation.

10/10 Excellent

Angela

Loved the pool. The window frame in bedroom needed a good clean Really enjoyed our stay
Stayed 1 night in Mar 2024
Response from DL on 2 Apr 2024
Thank you for your recent review

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel with excellent service
Stayed 3 nights in Feb 2024
Response from DL on 14 Feb 2024
Perfect thank you :)

10/10 Excellent

Ben

Stayed 1 night in Feb 2024
Response from DL on 12 Feb 2024
Thank you for your score rating of 10 Ben.

6/10 Okay

Geoff

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Could have done more
Stayed 2 nights in Jan 2024
Response from DL on 23 Jan 2024
Thank you for your recent rating - I do hope that you took the time to speak with the team whilst at the hotel to let them know any short falls in your stay.

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Other hotels are available to book in the area
The hotel was clean and the bath/shower was fine. However, the food and staff were shocking, both for dinner and breakfast. Staff don't carry notepads so 8 ordered one main in 4 parts and as expected it came out wrong from the kitchen meaning it had to be sent back, which led to a cold dinner 10mins later when the heat lamp failed to keep the chips warm. Despite there being barely 3 tables at either meal no one seemed interested in helping. At breakfast I had to dig through the plates to find one not crusted with egg. The pastries, bread, and juices weren't stocked despite the quiet morning. The room was cold and on turning on the radiator, which was set to off in winter, there was no heat and the noise was horrendous, I recommend getting servicing in to bleed these and make sure they are working.
Stayed 1 night in Jan 2024
Response from DL on 18 Jan 2024
Thank you for your recent review following your stay with us here at the hotel. I do hope that you took the time to speak with a member of the management team whilst you were at the hotel as the points you raise could easily be resolved. It is very rare for us to receive negative comments on the team and the service we provide. We do complete regular audits of the breakfast area to identify any areas that may need attention and the breakfast plates have never come up as an issue. I hope this was pointed out to the breakfast supervisor on duty so any plates could be removed. I will be sure to try and locate the room you stayed in to resolve the problem you mention about the radiator.

4/10 Poor

Steve

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not very good
i stay away in hotels twice a week with work so rarely bother to leave reviews unless very good or very bad. this was the latter. staff were good, no issues there. room tired and in need of decoration, as was the hotel. shower was pathetic, could only get warm water not hot and power was rubbish. the worst thing was the food. only bar food available. only 5 starters to chose from, they only had 3. only 6 or 7 mains, two were off the menu. so it was basically a burger or a pizza. i chose burger, i wish i hadn't. very poor. and the starter i chose was crispy squid rings, (they had run out of chicken hot wings) , these were squidgy squid rings, undercooked. the group of 7 guys sat next to me were not eating, until dominos delivered, i see why now, and the 2 guys behind the bar were waiting on their chinese take away to be delivered rather than eat the hotel food, which i guess they must get at a discount. But that was understandable also, i wish i had chosen take away food. all in all a very poor stay. will not be returning
Stayed 1 night in Jan 2024
Response from KR on 10 Jan 2024
Dear Steve I am sorry to hear your comments in relation to your previous visit to the hotel. I have spoken to the relevant team members to ensure all items are available for our guests. I do note that you stated you will not be returning to the hotel for a future stay however I hope that you will reconsider this and you will realise this is not a common theme.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DL on 2 Jan 2024
Thank you for your recent score rating.

10/10 Excellent

Rajashree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Bolton
The sink was cracked in the bathroom. Otherwise, the room was great. Staff were very welcoming and friendly.
Stayed 1 night in Dec 2023
Response from DL on 31 Dec 2023
Thank you for your recent review. I am sorry to see that there was a fault in your bathroom with the sink. I will be sure to look into this further.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed over as it was only 10 minutes away from my Christmas party venue. Really easy to get to, close to transport links and Middlebrook retail park (lots of breakfast/ dining options). Room was a little dated and there was a slight hole in one of the chairs but more than comfortable for what I needed. Would stay here again
Stayed 1 night in Dec 2023
Response from DL on 19 Dec 2023
Thank you for taking the time to provide your recent review following your recent visit to us here at the hotel.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel had really friendly staff, clean rooms and tasty breakfast. The hot tub was a little chilly and the hotel was in need of some decoration but overall good value for money
Stayed 1 night in Nov 2023
Response from DL on 29 Nov 2023
Thank you for taking the time to provide your recent review

2/10 Terrible

Lee

Stayed 1 night in Nov 2023
Response from DL on 19 Dec 2023
Thank you for your review. I am sorry to see it was only a 1 star rating.

10/10 Excellent

Irene

Travelled with partner
Liked: Amenities
Staff very pleasant
Stayed 1 night in Nov 2023
Response from DL on 27 Nov 2023
Thank you for taking the time to provide your feedback following your recent stay with us here at the hotel.

6/10 Okay

Verified traveller

Business traveller
Average hotel
Fire alarm went off at 4am. Overall place could do with a refurb some very tired looking bits. Windows very drafty and don’t close properly. Also seem to have doors and windows open constantly leading to cold corridors. Swimming pool lockers you need to take a padlock for them to be any use not much use to hotel guests who probably don’t have one. Reception couldn’t advise on this and didn’t know so found out when I got down there. Room was ok just again very dated finish in the bathroom had bath cover hanging off and cracked sink. Wi-Fi was very hit and miss and didn’t really work properly mostly just used 5G. Food over priced in bar for the portion size.
Stayed 2 nights in Nov 2023
Response from DL on 10 Nov 2023
Thank you for taking the time to provide your review, I would be happy to discuss your review further in more detail should you be able to contact the hotel direct.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Mixed review
Lovely looking building from the outside, but inside is dated and in need of refurbishment particularly in the bedrooms and corridors. Breakfast was great as were all of the staff - very courteous and helpful.
Stayed 1 night in Oct 2023
Response from DL on 10 Nov 2023
Thank you for your recent review. Some lovely comment in relation to the team here at the hotel, I am sorry however that you found the hotel dated.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and comfortable stay
Stayed 2 nights in Oct 2023
Response from DL on 16 Oct 2023
Great review thank you

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good super staff and service
Stayed 1 night in Oct 2023
Response from DL on 13 Oct 2023
Great review thank you for taking the time :)

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the place great staff very helpful
Stayed 1 night in Oct 2023
Response from DL on 10 Oct 2023
Brilliant review thank you for taking the time Simon

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was comfortable but you could tell the age of the building with peeling paint and old decor. The corners had cobwebs and spiders and the windows were filthy so couldn’t see very clearly outside. Pool was lovely although wasn’t aware we would have to share the pool with swimming lessons.
Stayed 1 night in Sep 2023
Response from DL on 9 Oct 2023
Thank you for taking the time to provide your review, we value all our feedback here at the hotel and put into place measures to support all feedback I do hope that your recent experience will not deter you from returning to the hotel

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room .
Stayed 1 night in Sep 2023
Response from DL on 29 Sept 2023
Thank you for taking the time to provide your recent review.

10/10 Excellent

Sadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay for little price
Stayed 1 night in Aug 2023
Response from DL on 21 Sept 2023
Lovely to see your recent review. thank you for taking the time.

2/10 Terrible

Kishore

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shower not working
Shower was not working, had a worst experience ar start of day and delayed my entire schedule without bath to work
Stayed 1 night in Sep 2023
Response from DL on 21 Sept 2023
Thank you for taking the time to provide your recent review - I am sorry to see that you encountered problems with your shower whilst at the hotel. Please accept our apologies on this matter. I do hope that you spoke to the team to help try and resolve this prior to leaving the hotel.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn’t again ….
Pool/sauna/steam room all closed and I booked due to these ‘features’. Restaurant was the bar. Expensive, limited and bar staff unhelpful. Room was very dated. Other guests were noisy well after midnight with no let up. Shoite!
Stayed 1 night in Sep 2023
Response from DL on 13 Sept 2023
Hi Paul I am sorry to see your comments in relation to your recent visit. We do look at all feedback and ensure we put the correct measures in place to help improve our guest experience. I am sorry that you felt this was not the case on this occasion.

6/10 Okay

PAUL

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from DL on 13 Sept 2023
Thank you for your recent score rating

4/10 Poor

Dean

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby & dated
Mercure used to have a decent reputation but after this stay that reputation (personally) is in tatters !! Dated, shabby room that hadn’t been properly cleaned or maintained for a good while. Without power for hours one evening - I thought hotels would have back up generators ?
Stayed 2 nights in Aug 2023
Response from D on 14 Aug 2023
Morning Dean Thank you for your review, I am sorry to see the points you raised, I will be sure to investigate this further. Please accept our apologies that you found fault with your stay.

6/10 Okay

KOYRUL

Liked: Staff & service
The hotel need to be upgrade in anyway
Stayed 2 nights in Aug 2023
Response from DL on 14 Aug 2023
Thank you for your recent review.

2/10 Terrible

Danny

Stayed 1 night in Aug 2023
Response from DL on 8 Aug 2023
Thank you for your review.

8/10 Good

Helen

Stayed 2 nights in Aug 2023
Response from DL on 7 Aug 2023
Thank you for your recent review.

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, room comfort
Room was dated. No air con. So hot on a night. Breakfast wasnt the best. Quite cold on hot food. Other than that was good stay
Stayed 2 nights in Aug 2023
Response from DL on 7 Aug 2023
Thank you for your recent stay with us here at the hotel. I am sorry you found your room hot and found fault with the breakfast. However lovely to see that your overall stay was ok.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from DL on 3 Aug 2023
Thank you for taking the time to review your stay. Kind Regards

8/10 Good

Kayleigh

Liked: Cleanliness
.
Stayed 1 night in Jul 2023
Response from DL on 3 Aug 2023
Morning Kayleigh Thank you for taking the time to review your stay with us here at the hotel. Kind regards

10/10 Excellent

Gary

Stayed 1 night in Jul 2023
Response from DL on 3 Aug 2023
Hi Gary Great to see your review after your visit to us here at the hotel. Kind Regards

4/10 Poor

Kayleigh

Disliked: Cleanliness, property conditions & facilities
Not great unfortunately
Sadly, the bad outweighed the good here. "Spa" hotel - holds kids swim lessons all day in the pool. Heavily stained duvet and pillows (sheets looked clean). Smelt of damp throughout building. Staff very helpful, just had to find them first. Ample parking. No plugs near the bed. Safes not working, told none of them did. Ceiling of pool area rusting and falling apart, they have a net up to catch the pieces. Breakfast selection not too bad. Overall, not quite the relaxing break anticipated.
Stayed 3 nights in Jul 2023
Response from DL on 24 Jul 2023
Thank you for your recent review I am sorry to see some of your comments in relation to your visit. We are working hard to continually improve the offering here at the hotel to make all our guest experiences memorable for the right reasons.

8/10 Good

Andy

Stayed 1 night in Jul 2023
Response from DL on 8 Aug 2023
Thank you for your review

10/10 Excellent

ADAM

Stayed 1 night in Jul 2023
Response from DL on 17 Jul 2023
Lovely thank you Adam

8/10 Good

Joyce

Liked: Cleanliness, staff & service, room comfort
Nice comfortable stay
Nice easy check in and room although the usual miles away from the reception area was nice and quiet and accessible. Comfy beds , nice hot water for a bath and good night’s sleep too . The breakfast was excellent. Lots of hot food , good juices and quality coffee too . Overall a good stay , however the hotel is looking quite tired in a lot of the public areas
Stayed 1 night in Jul 2023
Response from DL on 17 Jul 2023
Thank you for taking the time to provide your review.

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from DL on 17 Jul 2023
Thank you for your recent review.

6/10 Okay

Jason

Travelled with partner
Disliked: Property conditions & facilities
We arrived at the property to be told the lift wasn’t working and our room was on the 3rd floor . 6 flights of stairs later we arrived in room 886 small room in the eves of the building . Needed a lick of paint it looked tired and the bathroom was old with mould around the bath . . Also £34 for a bottle of cheap red wine was a joke ! On the upside staff were friendly, breakfast was very good pretty much everything you want . Will I be staying here again probably not
Stayed 1 night in Jun 2023
Response from DL on 5 Jul 2023
Morning Jason Thank you for your recent feedback, I have replied to your review on another site also. Unfortunately the lift was out of service due to a power cut in the area and work needed on the circuit board, this certainly was an inconvenience and we tried to locate as many people on the lower floors as possible, I am sorry we were unable to do with with your room whilst you stayed at the hotel. The wines are priced and we do have cheaper options available I am sorry if you were not advised of this. Some lovely comments in relation to the staff which is lovely to see. I will be sure to share your comments with the team.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on 4 Jul 2023
Thank you

10/10 Excellent

Caronne

Stayed 2 nights in Jun 2023
Response from DL on 4 Jul 2023
Perfect 10 thank you

6/10 Okay

Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Its ok, not great but ok.
The staff was very friendly and did a great job, disappointed on the general condition of the place, looks old and a bit tatty. Website says the the spa has massage facility (they dont and havent had since covid). It also says that the pool is adults only after 7.30pm, not whilst i was there. Anoying that the lockers are "bring your own padlock" as when im travelling i dont tend to carry one. Kitchen is apparently open until 9pm unless you want to order at 8.40pm then its closed!
Stayed 1 night in Jun 2023
Response from DL on 29 Jun 2023
Thank you for your review Lee - I do hope that your recent stay will deter you from returning to the hotel again in the future for another stay.

6/10 Okay

Verified traveller

Good
The stay was good, enjoyed the pool although it was a bit small due this half the pool being blocked off. Returning on Saturday night to a complete black out wasn't ideal either.
Stayed 2 nights in Jun 2023
Response from DL on 29 Jun 2023
Thank you for your review, I am sorry that you encountered the power failure which was a local incident that affected the whole area. Please accept our apologies that it had an impact on your stay with us here at the hotel.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on 29 Jun 2023
Thank you Mario

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service
Clean but dated,room was so hot,although they did supply desktop fan,breakfast was lovely and service was good.
Stayed 2 nights in Jun 2023
Response from DL on 19 Jun 2023
Thank you for your recent review.

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the breakfast was delicious. The rooms are wide but maybe needs some refurbishment. Ceiling of the pool needs some cleaning.
Stayed 3 nights in Jun 2023
Response from DL on 19 Jun 2023
Thank you for your recent review.

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DL on 19 Jun 2023
Thank you