Great customer service.
However, the AC/Heating Unit (Mini Split) located at the Room 113 produced very loud noise whenever it went off that kept waking us up in the middle of the night (thus lack of restfully sleep).
Just after midnight, we turned off the machine. We decided that being chill, but under blanket as well as dealing with poor ventilation, they were better than being awaken every 10 to 20 minutes.
This was our experience for a family with two small kids. Hope that other people fair better.