Reception

Reviews of Bangor Suites Airport Hotel

3.5 out of 5
Bangor Suites Airport Hotel
250 Odlin Road, Bangor, ME

Reviews

6.6
Rating 10 - Excellent. 136 out of 546 reviews" "
Rating 8 - Good. 140 out of 546 reviews" "
Rating 6 - Okay. 86 out of 546 reviews" "
Rating 4 - Poor. 86 out of 546 reviews" "
Rating 2 - Terrible. 98 out of 546 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Veronica

Disliked: Amenities
I did not stay at that hotel it was disgusting!!!
Stayed 1 night in May 2024

8/10 Good

jamaine, Uniondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humble
Stayed 4 nights in May 2024

8/10 Good

Gloire

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Rachel Lynn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in and nobody was available at tge front desk. Waited for about 5 minutes. Parking wasn't ideal. Bathroom light fan was very loud. Pool was closed early and opened late. Vending machines only used dollar bills. Beds uncomfortable. Breakfast wasn't very great. Eggs a little dry staff got upset over the toddler having on footie pajamas so i had to carry him through the dining room.
Stayed 1 night in May 2024
Response from Management on 20 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for the delay during your check-in and any inconvenience it may have caused due to the availability of our staff. Please understand that our front desk team may occasionally assist guests with in-room issues, which can result in delays during the check-in process. Your understanding in this regard is greatly appreciated.Regarding the pool, it operates from 10 am to 10 pm, providing 7 hours of swimming post check-in, as well as the option to swim before departure if desired. We apologize if these hours did not meet your needs.We regret any discomfort experienced with our beds, as they are typically well-received, being new additions to our amenities this year.Furthermore, we apologize for any inconvenience encountered during breakfast and assure you that we are making efforts to enhance your dining experience. We kindly remind guests of the importance of wearing shoes and shirts in the breakfast area, as this regulation is enforced to uphold safety standards mandated by health authorities, ensuring a clean and hygienic environment for all guests. We apologize for any miscommunication; our aim is to maintain a high standard of cleanliness within the breakfast area. Your cooperation in complying with these guidelines is greatly appreciated.Thank you again for taking the time to share your review with us; your feedback is incredibly valuable as it helps us to continually improve our services and ensure the best possible experience for our guests.

2/10 Terrible

Judith

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I do not know what happened in the room 124 but the smell was overbearing. Tub was dirty and a whole in the wall. There was some fragrance powder on the chair and ottoman. They had a fan in there that didn't work and they had another machine in there I have no idea what it was either. But it made it very difficult to breath.
Stayed 1 night in May 2024
Response from Management on 18 May 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case. It appears you were put in a room that was marked out of service. We apologize as we are currently experiencing growing pains with new staff members. Thank you for you patience and We are truly sorry to hear about your disappointing experience

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel
Stayed 1 night in May 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Armando, San Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the drive in paved area and parking area as it was full of potholes. The breakfast provided never changed, and I was there for 11 days so I got tired of the same offerings day in and day out. Otherwise, the people were wonderful and everything was nice and clean.
Stayed 9 nights in Apr 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Christine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 18 May 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities
It needs updating but the hotel overall was nice. The parking lot was very broken down and the surrounding area behind the hotel was sketchy
Stayed 2 nights in May 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve.

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked through Expedia like I always do. The pictures looked very nice and the reviews that were posted were good. When we pulled in we were sketched out. I went in to check in and no one was around, very weird then a young man came down the stairs, very nice but looked like he slept in his clothes. Then upon entering the room we were flabbergasted I have never seen a hotel room so disgusting I didn’t even want to sit on the bed. We inspected the room and took pictures! I was outraged! Other peoples things under the beds the bathroom I thought I would throw up! Not to mention the smell in the hotel! I immediately went back to the front desk and told him what we found he immediately offered to check me out and start the refund process and i contacted Expedia and was told I had a solid case for a refund he took my info and said I would be contacted I am still waiting this is day three!!! The young man also told me he was sorry he didn’t have any cleaners or security 😳 WTH how does this happen! So upset you can bet I will be leaving another review if I don’t hear from someone quickly
Stayed 1 night in May 2024
Response from Front Desk Staff on 8 May 2024
Thank you for sharing your recent experience with us, although we're deeply disappointed to learn of the challenges you encountered during your stay at Bangor Suites. Your feedback is crucial in helping us address issues and improve our services.We sincerely apologize for the subpar conditions you encountered upon arrival. What you described does not reflect the high standards we strive to maintain. We are actively investigating the issues you raised with our housekeeping and security teams to ensure that such oversights are rectified and prevented in the future.We understand your frustration regarding the delay in the refund process. Rest assured, we are working closely with Expedia to expedite the resolution of your case and ensure a prompt refund. Please know that your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction.We sincerely apologize for the inconvenience and disappointment you experienced during your stay. We value your patronage and hope to have the opportunity to restore your faith in our hotel during any future visits.If you have any further concerns or require assistance, please do not hesitate to contact us directly.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kyle was very accommodating and helpful!
Stayed 1 night in May 2024
Response from Front Desk Staff on 8 May 2024
David,We're delighted to know that you found our staff to be accommodating! Thank you

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities
The hotel was great and was very pleasant. The parking lot needs work though lots of potholes.
Stayed 1 night in May 2024
Response from Front Desk Staff on 8 May 2024
Thank you for taking the time to share your feedback following your recent stay at Bangor Suites. We're delighted to hear that you had an overall pleasant experience with us.We appreciate your comment about the condition of our parking lot. Rest assured, we will address this issue promptly to ensure a smoother and more comfortable experience for our guests in the future.Your satisfaction is our top priority, and we thank you for bringing this matter to our attention. We value your patronage and hope to welcome you back for another enjoyable stay soon.

2/10 Terrible

Susan

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 18 May 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great hotel smells great nice and clean
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great people were friendly and the hotel smells great clean
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk Sebastian was rude and tried multiple times to charge me for multiple night's stay when it was only one night . Rooms and hotel was dirty an not as advertised. Even after trip over. Another night stay was charged to me an when I called to see why. Sebastian blamed Expedia for the continuous charges and terminated the phone call with me. Be warned. That hotel blames Expedia for their problems or scamming issues
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

2/10 Terrible

Brittany

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked a male at the front desk for plastic fork/spoon for my children to eat their dinner and he said there wasnt any. Then next morning at breakfast they had all kinds. There was also hair in the tub. The pool water was fogy. I will not stay here again.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing excellent service is our top priority, and it's disheartening to hear that we fell short of your expectations.We regret any miscommunication regarding the availability of plastic utensils and the cleanliness of your room. Your concerns have been addressed with our team to ensure that such oversights are promptly rectified.Please know that your comments are taken seriously, and we are committed to improving our services based on your valuable feedback. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with the exceptional experience you deserve.If you would like to discuss your concerns further or if there is anything else we can do to make amends, please don't hesitate to reach out to us directly.

6/10 Okay

Leilany

Stayed 1 night in Apr 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve.

8/10 Good

Tina

Liked: Staff & service
Close to airport. Clean, good breakfast. Only stayed 1 night
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Barbara

Travelled with partner
Liked: Staff & service, amenities
Parking area needs to be tarred badly! Very rough, potholes all over. Don’t walk in the parking area in high heels, you’ll get hurt.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Lance

Travelled with group
Liked: Cleanliness, staff & service, amenities
Needs updating and clean up around the outside.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Management on 18 May 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The heat was on which we really appreciate, and the staff were excellent
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

4/10 Poor

Raymond

Disliked: Cleanliness, property conditions & facilities
The room was dirty. We were moved to another room. Two of the for lights didn’t work and the hall was noisy. Don’t be tempted by the cheap price.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay. Providing a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We're disappointed to learn about the cleanliness issues in your initial room and the inconvenience caused by the non-functional lights and noise disturbance. Your comments have been shared with our maintenance and housekeeping teams to ensure that such issues are promptly addressed and prevented from occurring in the future.We understand the importance of a peaceful and comfortable stay, and we apologize for any disruption caused by noise in the hallway. Please know that we take your feedback seriously and are committed to improving our services based on your comments.

8/10 Good

Scott

Liked: Staff & service
Quite little hotel right near the airport. Basic features, a place to sleep.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Tasha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

10/10 Excellent

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUR STAY WAS AWESOME, FRIENDLY STAFF, GREAT BREAKFAST. CLEAN . WILL BE BACK
Stayed 2 nights in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

6/10 Okay

Kati

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool room really smelled, kids didn’t even get in water. Pretty dingy but beds were comfy!
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the smell in the pool room. Your comments have been noted, and we will address this issue promptly. We're glad to hear that you found the beds comfortable. We appreciate your honesty and hope to welcome you back for an improved experience in the future.

10/10 Excellent

teri

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lost two tires and had to stay unexpectedly. They were willing to let us day 6hrs after checkout and had been willing to give us our two rooms for a second night for free if we needed it. The kindness was amazing. Thank you.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Erik

Travelled with partner
Liked: Staff & service
I was nervous about what to expect given the other reviews. Our first room had a broken door and was not cleaned, yet the staff immediately addressed the problem and gave us another room which was adequate. I would stay here again.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff were friendly and helpful
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

4/10 Poor

Aldridge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. If you could provide us with any additional feedback it would be greatly appreciated!

2/10 Terrible

sachin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms booked. We arrived at around midnight. We were given two rooms. Room 202 and 204. 202 was ok so I will not talk about it. We opened 204 with the keys. And there was someone sleeping there already. He came out screaming. Staff got involved and they acknowledged that the person had room 224 booked under his name. We were asked to accommodate and take 224 instead. Which we did since there is not much option at midnight. Room 224 did not have heater working. We shivered all night. Electrical outlets were not working. We also found in the morning that water faucets were not working. Upon notifying the front desk, the answer we got is that maintenance will look at it tomorrow. I am pretty sure that the staff was aware of these issue hence they had given our room to someone else. I was denied access to the hotel manager and was asked to call general number and leave a message. At this point I would like to request full refund for one room
Response from Staff on 1 May 2024
We are deeply sorry for the series of issues you encountered during your stay. Your experience falls far below our standards of service, and we sincerely apologize for the inconvenience and frustration caused.The incident with room 204 is completely unacceptable, and we apologize for the confusion and inconvenience it caused. Additionally, we regret the maintenance issues you faced in room 224, including the lack of heating, electrical outlets, and water faucets. Rest assured, these concerns have been addressed with our maintenance team to prevent recurrence.We understand your disappointment and frustration, especially given the late hour of your arrival. Please know that your feedback is invaluable to us, and we are taking immediate steps to ensure that such lapses in service do not happen again.

4/10 Poor

Rajan

Disliked: Cleanliness, property conditions & facilities
Smelly room. Vents or carpet hadn't been cleaned, and fridge and AC were noisy at night.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.We apologize for the cleanliness concerns in your room, as well as the noise disturbance caused by the fridge and AC unit. Your comments have been shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly and prevented from occurring in the future.Your satisfaction is important to us, and we appreciate your honesty in bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Aaron

Travelled with family
The woman who served breakfast was excellent.
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

6/10 Okay

Kimberley

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast and staff were great! The facility itself needs work!
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 Good

Ann

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
parking lot isn't in well in view of lobby
Stayed 1 night in Apr 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It just wasn't up to my liking as far as being dated, scuffed up, pool not working, vending machines eating money, pillows really soft and no support. That was then first night. I flew away for a week..came back. 2nd night was better bcuz they messed up my room booking so gave me 2 rooms (4 travellers) and didnt charge me for the 2nd room. Everyone slept well and breakfast was great.
Stayed 1 night in Mar 2024
Response from Management on 1 May 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

10/10 Excellent

Yasushi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient to everything we wanted to see and has easy access to I95. The staff is helpful and friendly too. Staying here made our experience in Bangor very welcoming.
Stayed 1 night in Mar 2024
Response from Bangor Suites on 29 Apr 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

4/10 Poor

Rebekah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
smells like cigs had mold in the bathroom lots of damage on walls and furniture but staff was friendly
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
First and foremost, we want to extend our heartfelt gratitude for taking the time to leave a review regarding your recent stay with us. Your feedback is incredibly valuable to us, and we appreciate your honesty.We want to sincerely apologize for any inconvenience caused by the poor smell during your stay. Please rest assured that we take your concerns seriously, and we are actively addressing them. We're excited to share that our property has recently come under new ownership, and we're fully committed to making significant improvements to enhance our guests' experience.In the coming months, we'll be undergoing renovations to improve various aspects of our location, including addressing any issues related to unpleasant odors. Our goal is to create a more comfortable and enjoyable environment for all our guests, and your feedback helps guide us in this endeavor.

8/10 Good

Jennifer

Travelled with partner
Great for short stay before airport. Staff were fantastic. Nice to have coffee and water available.
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Thank you so much for taking the time to share your positive feedback regarding your recent stay at our hotel. Your kind words mean a lot to us and serve as a source of motivation for our entire team.We're delighted to hear that you enjoyed your experience with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.Your review not only brightened our day but also has a significant impact on our hotel. Positive feedback like yours not only boosts team morale but also helps prospective guests make informed decisions when choosing accommodations. Your endorsement reaffirms our commitment to delivering outstanding hospitality and encourages us to strive for excellence every day.Once again, thank you for choosing to stay with us and for sharing your positive experience. We sincerely hope to have the pleasure of welcoming you back for another memorable stay in the near future.

4/10 Poor

Krista

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was terrible. It smelled bad, the bed was terrible. The poor guy at the reception was struggling with no support.
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the room conditions and the challenges faced by our reception staff is truly concerning. Rest assured, we're taking immediate steps to address these issues internally. Your comfort is our priority, and we would appreciate the opportunity to make things right for you. Please consider giving us another chance, and we'll ensure a much-improved experience during your next visit.

2/10 Terrible

Amber

Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Thank you for taking the time to leave a review. We appreciate your feedback and regret that your experience did not meet your expectations. If there are any specific concerns you'd like to address or if there's anything we can do to improve, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Ashley, MONTAGUE

Disliked: Cleanliness, property conditions & facilities
Smelt like cigarettes l. Pool down
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
We want to express our sincere gratitude for sharing your feedback following your recent stay. We greatly value your comments and are pleased to hear that you enjoyed your overall experience with us. We deeply apologize for any inconvenience caused by the temporary closure of our pool during your visit. We understand the disappointment this may have caused, and we assure you that we are working diligently to resolve this issue promptly. Regarding your observation about the smoke odor, we apologize for any discomfort it may have caused. Despite maintaining a strict non-smoking policy, there are occasions when guests may attempt to smoke indoors by cracking a window. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide you with a more satisfactory experience.

4/10 Poor

Adam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pillows were the worse ever. The pool was closed. The place is generally not very clean in the hallways and other general areas but the room seemed okay. The toilet has no elongated bowl. The whole place could use a renovation honestly. The vending machine ate my money and front desk claimed they couldnt do anything about it. I have another booking for here and im prob canceling it.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Thank you for taking the time to leave a review following your recent stay. Your feedback is greatly appreciated. We sincerely apologize for any inconvenience you may have experienced during your visit.We would also like to take this opportunity to inform you that we have recently come under new ownership. As part of our commitment to enhancing guest experiences, we have exciting plans to begin renovations later this year. These renovations will aim to improve various aspects of our property to ensure that future stays are even more enjoyable for our guests.Once again, thank you for your review and for choosing to stay with us. We hope to welcome you back in the future to experience our upgraded facilities.

8/10 Good

Jean Marie K

Travelled with family, Travelled with family and small children
Liked: Staff & service
Need renovation and alot of update
Stayed 2 nights in Mar 2024
Response from Management on 19 Mar 2024
Thank you for taking the time to leave a review following your recent stay. Your feedback is greatly appreciated. We sincerely apologize for any inconvenience you may have experienced during your visit.We would also like to take this opportunity to inform you that we have recently come under new ownership. As part of our commitment to enhancing guest experiences, we have exciting plans to begin renovations later this year. These renovations will aim to improve various aspects of our property to ensure that future stays are even more enjoyable for our guests.Once again, thank you for your review and for choosing to stay with us. We hope to welcome you back in the future to experience our upgraded facilities.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was nervous after reading some of the negative reviews, but ended up quite happy with our stay. Rooms are older but was well kept. Any shortcomings of the property were made up for by some of the friendliest staff I have ever seen in a hotel. We will definitely stay here again!
Response from Management on 19 Mar 2024
Thank you so much for taking the time to leave us such a glowing 5 out of 5 review! Your feedback means the world to us and serves as a testament to the quality of service we strive to provide at our hotel.Receiving a perfect score from a valued guest like yourself is incredibly valuable to us. It not only reaffirms our dedication to delivering exceptional experiences but also serves as motivation for our entire team to continue exceeding expectations.Your satisfaction is our top priority, and we are thrilled to have met your expectations during your recent stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.