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Reviews of Charltons Banff

3 out of 5
Charltons Banff
513 Banff Ave, Banff, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 380 out of 1000 reviews" "
Rating 8 - Good. 377 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in May 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel, very quiet and well-maintained installations
Stayed 2 nights in May 2024

6/10 Okay

Jessica, Vaughan

Liked: Staff & service
Stayed 5 nights in May 2024

6/10 Okay

Neil

Travelled with family
Liked: Staff & service
Fireplace suite main area smaller than implied in photos. Bathroom downstairs from bedroom somewhat inconvenient. Upon arrrival, room smelled a bit musty, needed to air it out (fortunately weather was good!). Propery seems a bit old/worn, pehaps a reno is needed. However, it suited our needs and was decent value.
Stayed 3 nights in May 2024

6/10 Okay

Heather

Travelled with family
Nice hotel. A bit far from the popular downtown area if you plan to walk back and forth a lot. It’s totally doable but I wouldn’t want to walk it several times. Additional parking fees, no hotel restaurant or bar and no breakfast included were the downfalls. Rooms were average, no too spacious. Heated bathroom floors were nice. Staff was friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Meghan, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin fellow was absolutely stellar. We appreciate his recommendations and overall knowledge
Stayed 2 nights in Apr 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
front desk staff were excellent
Stayed 3 nights in May 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
little walk to town, liked the balconys
Stayed 4 nights in May 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, and unique room. We stayed in the raised loft. Shower was just ok
Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The bed was damaged. My sister was transferred to another room after midnight. The bedding they brought us for the sofa bed was stinky. There was a draft from the AC unit into the room which made it very cold. The hotel called us at 830am after a long night of getting organized with a new room which ended after midnight. The next morning someone just entered our room without knocking first. The second morning was the same thing. It was a total mess of a situation. The only good thing was that the hotel manager gave my sister the second room on night 1 and 2 without charge. I thought this was the only reasonable resolution to this issue. And they did exactly that. There are so many choices in Banff that I would certainly not stay here again or recommend this hotel. Overall not a good experience at all on multiple levels.
Stayed 2 nights in Apr 2024

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
When is low season they should not change for parking
Stayed 1 night in Apr 2024

8/10 Good

Kaytlyn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m happy with the room as long as it’s not a loft style. Very good price friendly staff. We’re on our second visit at Charltons and looking forward to another visit.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chanda Mae

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Kelsi

Stayed 1 night in Apr 2024

8/10 Good

Wendy-Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that the room was unusual with the spiral staircase and the fireplace was nice. It would have made more sense to have the bathroom upstairs and also leave temperature control to the guests. We didnt like that we were told by the night shift guy that we couldnt shut off the air conditioning. The maintenance guy who helped us fix that was fantastic. We didnt like the temperature maintenance on the pools. Pool was too cold hot tub too hot. Also would have been nice for the fireplace to stay on for a longer period of time. Thanks again to maintenance for the adjustment. We are adults, not children. All the other staff were incredible and very helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Varinderjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alex

Travelled with family
Liked: Amenities
Some of the front desk staff were excellent, others not so much. Convenient location.
Stayed 3 nights in Apr 2024

8/10 Good

Brandon

Stayed 2 nights in Apr 2024

2/10 Terrible

Lisa

Stayed 1 night in Apr 2024

8/10 Good

Kimberlee

Stayed 4 nights in Mar 2024

6/10 Okay

Vangala

Stayed 1 night in Mar 2024

8/10 Good

Trey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the loft rooms. We stay here often just for those
Stayed 2 nights in Mar 2024

2/10 Terrible

Harmandeep Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old and needs to be upgraded. Also having to walk outside to get to the pool was not great.
Stayed 4 nights in Mar 2024

4/10 Poor

cheryl

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we arrived our room smelled really bad. We tried airing it out but the smell would not go away. We asked to move rooms and the staff were very accommodating. The new room smelled much better but the tap in the kitchen was broken making it difficult to get cold or hot water. The blankets on the bed were so old the soft part had been rubbed off and the blanket was rough and scratchy. The pool was freezing cold the first day we could not go in it. The 2 other days the pool was slightly warmer but still much colder than a regular pool. When I told the person at the desk about our stay they didn’t seem to care they just wished us a good day. The extra cost of a kitchen suite was not worth it. The hotel needs a lot of renovations as the rooms are starting to look outdated and are breaking down.
Stayed 3 nights in Mar 2024
Response from Joe McKinnon on 28 Mar 2024
Thank for taking the time to provide us with your honest feedback. Our guests feedback both positive as well as critical assists us on improving the experience we offer.We clearly fell short in the case of your stay with us and I sincerely apologize. Should you find your travels bring you back to Banff, please reach out to us as we would welcome the opportunity to change your perception.best regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time staying at the Charlton’s Banff! The staff kept our toiletries and linens refreshed, gave great recommendations on how to make the most of our visit, and were friendly and accommodating when we occasionally had additional requests of them. The hot tub is awesome and spacious and the pool was even warm enough to enjoy mid winter as well. Having a kitchenette was awesome so we didn’t have to eat out every meal. Would stay again!
Stayed 9 nights in Mar 2024

8/10 Good

Samantha

Stayed 1 night in Mar 2024

10/10 Excellent

Joelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Cedomil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Brett

Stayed 4 nights in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
It was perfect for a weekend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Staff & service
Property is dated and the space is small. The floor was stained with I have no idea what but it was big and red. The upstairs is very hot where the bed is and the seating is limited to a small couch on the main level. (Loft room) Decent hotel but is expensive for the age of the facility.
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its cute
Stayed 2 nights in Feb 2024

8/10 Good

Zainool

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not supportive. Bought veggie tray and it froze in fridge. There was no workman to come and look st fridge. Next day pop froze
Stayed 3 nights in Feb 2024

10/10 Excellent

Archie, Olds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks am gonna shared it with my friends and family.
Stayed 1 night in Feb 2024

8/10 Good

robert

Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, property conditions & facilities
Variety of rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, enjoyed the hot tub and pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Wenbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Grace

Disliked: Cleanliness
Everything seems very worn down and not that clean. The phone downstairs didn't work but the one upstairs is fine. The loft area did look nice not too much else I could give kudos to.
Stayed 1 night in Feb 2024

10/10 Excellent

Isheta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient walking distance to Banff town centre
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really enjoyed our stay - the entire experience was cozy and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024