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Reviews of Tru By Hilton Baltimore Harbor East, MD

2.5 out of 5
Tru By Hilton Baltimore Harbor East, MD
411 S Central Avenue, Baltimore, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 710 out of 1088 reviews" "
Rating 8 - Good. 248 out of 1088 reviews" "
Rating 6 - Okay. 64 out of 1088 reviews" "
Rating 4 - Poor. 23 out of 1088 reviews" "
Rating 2 - Terrible. 43 out of 1088 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024

8/10 Good

Katy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a safe area. Lots of shopping, and food options around. I felt safe walking to get a bite to eat. Close to the harbor walking areas too!
Stayed 5 nights in May 2024
Response from Tru by Hilton on 18 May 2024
Thanks for choosing to stay with us. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Terry

Travelled with family
Excellent stay.
Stayed 2 nights in May 2024
Response from Tru by Hilton on 18 May 2024
Thanks for choosing to stay with us. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Keith, Waldwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tru by Hilton on 18 May 2024
Thanks for choosing to stay with us. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet
Stayed 1 night in May 2024
Response from Tru by Hilton on 12 May 2024
Thanks for staying with us, we appreciate the feedback!

10/10 Excellent

Soo Choo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Water pressure is low though
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 11 May 2024
Thanks for staying with us! We're glad you enjoyed your stay!

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! We stayed on the 6th floor which had a great view of the city. The hotel room felt clean and very comfortable. The staff were friendly and helpful and the hotel itself was pretty quiet. There’s a parking garage across the street that is convenient and cheaper on the weekends.
Stayed 3 nights in May 2024
Response from Tru by Hilton on 10 May 2024
Thanks for staying with us! We hope to see you again soon!

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really tiny but overall great for the price. Staff was friendly and facilities were super clean and modern.
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 10 May 2024
Thanks for staying with us! We hope to see you again soon!

8/10 Good

Gabor

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 3 May 2024
Thanks for the feedback! We're glad you enjoyed your stay!

10/10 Excellent

Viktoriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were eager to please. They were kind and quick to take care of requests. The game room was fun for kids, too. The hotel is clean and conveniently located.
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 3 May 2024
Thanks for the feedback! We're glad you enjoyed your stay!

10/10 Excellent

Maria

Stayed 1 night in Apr 2024

2/10 Terrible

Tracy

Stayed 1 night in Apr 2024
Response from Tru by Hilton on 18 May 2024
Thanks for choosing to stay with us. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Star

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great! Clean throughout and very friendly staff!
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 21 Apr 2024
Thanks for staying with us! We're glad you enjoyed your stay!

10/10 Excellent

Ivana, McLean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel but no coffee machine in the room. Nice staff and safe area.
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 20 Apr 2024
Thanks for staying with us, Ivana! We're glad you enjoyed your stay!

4/10 Poor

Nooi

Disliked: Cleanliness, staff & service, property conditions & facilities
Distance from John Hopkins is close not liking cause no breakfast.
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 21 Apr 2024
Thanks for taking the time to give us your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 19 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 19 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service
Pleasing stay
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 19 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tru by Hilton on 26 Apr 2024
Thanks for the feedback!

10/10 Excellent

Jaideep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place . Convenient
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, really clean and exactly as advertised in photos. Breakfast was pretty similar to most chains that include breakfast - the pancake maker and bar was a delight (sprinkles, chocolate syrup, whipped cream, etc). The attendant kept it stocked right up to the end, and was kind and informative about more coming, etc. There is a seating area with board games, which was a nice touch. Secure parking in the little Italy garage was $18, or $25 if you want in/out privileges and is right across the street and there is a crosswalk. Its a short walk to the aquarium (0.6 miles). Tons of restaurants are nearby, Whole Foods, etc. Staff were extremely friendly. The room had a wall of knobs for hanging coats, bags, etc plus hangers. I especially loved the soaps and shampoo in the shower. I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Donny

Stayed 1 night in Apr 2024
Response from Tru by Hilton on 3 May 2024
Thanks for the feedback! We're glad you enjoyed your stay!

8/10 Good

charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice breakfast, clean hotel, convenient to little Italy and harboreast
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Maximus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

8/10 Good

Pamela

Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 26 Apr 2024
Thanks for the feedback!

10/10 Excellent

Keilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service definitely will come back and definitely recommend this hotel to anyone
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Dawnelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly & welcoming. Room was clean & toiletries stocked. Breakfast was hot and fresh!
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Meerim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 14 Apr 2024
Thank for staying with us. We appreciate you taking the time to give us your feedback.

10/10 Excellent

April, howard beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our overall experience at this hotel.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is great, but the staff when I checked in was awful. The credit card terminal wasn't working, and i asked her to try the other and was told no. Eventually we tried the other terminal and it worked. Wasted a lot of my time.
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
Thank you for choosing to stay with us, and for taking the time to give us your feedback. We will be taking your feedback to better improve our quality of service and stay experience.

6/10 Okay

Jillian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Definitely could have been cleaner. Room was not clean, common areas needed a good cleaning and vacuum. room did not get cleaned during stay so my trash was overflowing due to the small trash cans in the room. Trash cans in common areas were overflowing. Staff were amazing and friendly and close proximity to inner harbor.
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
Thank you for choosing to stay with us, and for taking the time to give us your feedback. We will be taking your feedback to better improve our quality of service and stay experience.

10/10 Excellent

Blerina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Anastasia

Stayed 1 night in Mar 2024
Response from Tru by Hilton on 19 Apr 2024
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
Thank you for choosing to stay with us, and for taking the time to give us your feedback. We will be taking your feedback to better improve our quality of service and stay experience.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Liked decor of hotel, disliked brown spot on right part of bedroom ceiling & paid parking located across from hotel.
Stayed 2 nights in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tru by Hilton on 31 Mar 2024
We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 23 Mar 2024
Thanks for the feedback!

10/10 Excellent

Shermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azucar and Tony greeted us with a warm and personal smile and assistance that started a wonderful stay. Maxwell was also very helpful. The property was clean, modern, convenient and close to the inner harbor and Fells Point. Parking right across the street. Thank you for BEAUTIFUL BIRTHDAY stay. The Gray's
Stayed 3 nights in Mar 2024
Response from Tru by Hilton on 20 Mar 2024
We're glad you enjoyed your stay, Sharmaine! We hope to see you again soon!

10/10 Excellent

Steph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional and clean. Helpful staff. Definitely has a younger vibe ( I am in the 50 camp) but not off putting.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 17 Mar 2024
Thanks for staying with us! We appreciate you taking the time to give us your feedback, and we hope to see you again soon!

10/10 Excellent

Celeste

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of our room and the convenience of parking. Great location for weekend getaway.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 17 Mar 2024
Thanks for staying with us! We appreciate you taking the time to give us your feedback, and we hope to see you again soon!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 17 Mar 2024
Thanks for staying with us! We appreciate you taking the time to give us your feedback, and we hope to see you again soon!

6/10 Okay

Cameron

Stayed 2 nights in Feb 2024
Response from Tru by Hilton on 23 Mar 2024
Thanks for the feedback!

8/10 Good

Joshua

Stayed 1 night in Feb 2024
Response from Tru by Hilton on 23 Mar 2024
Thanks for the feedback!

8/10 Good

Jessica

Travelled with family
Liked: Property conditions & facilities
Super clean, great breakfast, friendly staff Very noisy rooms
Stayed 1 night in Feb 2024
Response from Tru by Hilton Baltimore Harbor East on 7 Mar 2024
Thanks for staying with us! We appreciate you taking the time to give us your feedback, and we hope to see you again soon!

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Tru by Hilton Baltimore Harbor East on 7 Mar 2024
Thanks for staying with us! We appreciate you taking the time to give us your feedback, and we hope to see you again soon!