All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 515 out of 877 reviews" "
10 - Excellent
515
Rating 8 - Good. 245 out of 877 reviews" "
8 - Good
245
Rating 6 - Okay. 60 out of 877 reviews" "
6 - Okay
60
Rating 4 - Poor. 22 out of 877 reviews" "
4 - Poor
22
Rating 2 - Terrible. 35 out of 877 reviews" "
2 - Terrible
35
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
ivan
3 May 2024
ivan
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello ivan,We are thrilled to hear you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!
6/10 Okay
Wayne
Business traveller
16 Apr 2024
Kinda old
Wayne
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Wayne, We appreciate your feedback and will share it with our management team for future improvements. Thank you for bringing this to our attention.
Hello Dolores,Thank you for sharing your positive feedback with us. We are delighted to hear that you found our hotel nice and clean during your stay. Our team works hard to maintain high cleanliness standards for our guests' comfort and satisfaction. If you have any further feedback or suggestions, please feel free to share them with us.
6/10 Okay
Jamie, Houston
11 Apr 2024
Jamie
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jamie,We appreciate you staying with us. Please don't hesitate to reach out if you would like to share any feedback to help us improve your experience in the future.
The hotel was nice and modern. We walked next d to the restaurant at the Best Western and it was a joke. Slow service to be seated, food took forever. No one was cleaning tables, 2 waitresses, but one was really slow. Food was okay. Don't eat there.
Diane
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Diane,We appreciate your kind words about our hotel. We regret to hear about the challenges you faced at the nearby restaurant, as this doesn't reflect the experience we aim to provide. Thank you for sharing your feedback, and we will make sure to pass it along to the appropriate team for their review.
I like the general overall of the bathroom and bed were clean
Omar
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Omar,We are delighted to hear that you enjoyed the cleanliness of our bathrooms and beds during your stay. We strive to maintain high standards of cleanliness to ensure our guests have a comfortable experience. Your feedback is greatly appreciated!
10/10 Excellent
Leah
30 Mar 2024
Leah
Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Leah,We are thrilled to hear you had a fantastic stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another amazing experience.
10/10 Excellent
Susan
Travelled with family, Travelled with family and small children
Was clean and easy to find. The staff were kind and helpful. The breakfast was as advertised.
Susan
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Susan,We are delighted to hear that you found our hotel clean and our staff kind and helpful. It's great to know that you enjoyed our advertised breakfast offerings. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.
Hello Virgil,We are thrilled to hear you enjoyed your stay with us! If you have any feedback or suggestions for us, please feel free to share. Your insights are truly valuable to us. Thank you for choosing to stay at our hotel.
10/10 Excellent
Kevin, Story City
22 Mar 2024
Kevin
Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Kevin,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
6/10 Okay
Esmerlda
Travelled with family
19 Mar 2024
Disliked: Property conditions & facilities
This place is dog friendly and the condition of the room showed such. The inside of the bathroom door had damage. The shower curtain would not stay in place because the rod was hanging down. Repairs in the room showed noticeable poor work, like where a light fixture was there was a smear of patchwork that was simply painted over. The silicone was smeared under the mirror, the poor work repairs made the room improvements look cheap. The beds were pretty high for average height guests and young children.I would not recommend staying there because there were plenty of other places to stay at comparable prices. I don't travel with my pets but have stayed at other pet friendly places that don't show signs of having animals in the room.
Esmerlda
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Esmerlda, We appreciate your feedback about your recent stay with us. Our pet-friendly policy does cater to many guests; however, we regret to hear about your experience regarding the room condition. We strive to address any maintenance issues promptly and ensure the comfort of all our guests. It's essential for us to continually improve our services based on valuable comments like yours. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.
Good hotel along the main road and easy to access.
Sean
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Sean,We are pleased to hear that you found our hotel convenient and accessible. Thank you for taking the time to share your positive feedback with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
We used the work out area. It was clean and very nice.
The staff here was very nice, attentive and helpful when we had questions.
Debra
Stayed 2 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Debra,We are delighted to hear that you enjoyed our clean and well-maintained workout facility. Our team takes pride in providing excellent service to our guests, and we are pleased to hear that you found them attentive and helpful during your stay. Your feedback is important to us, and we hope to welcome you back in the future.
Nice breakfast. Nice room. I’m tired of these La Quintas always having a temporary out of order hot tub for years at a time.
Stuart
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Stuart,We appreciate your positive feedback on our breakfast and rooms. We regret any inconveniences caused by the temporary closure of the hot tub. Please feel free to reach out to our management team with any further feedback or concerns you may have.
Hello Daniel,We are delighted to hear that you had a wonderful experience during your stay at our hotel! We hope to welcome you back soon for another fantastic stay.
10/10 Excellent
Dilip
8 Mar 2024
Dilip
Stayed 3 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Dilip,We're delighted to hear you had a fantastic stay with us! Please feel free to reach out if you have any more comments or suggestions to share.
Not any less than the Fairfield or Hampton inn. Very neat and clean. Great rooms and wonderful mattress
James
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello James,We are delighted to hear that you found our hotel to be neat and clean, with great rooms and comfortable mattresses. We strive to provide a pleasant stay for all our guests. Your feedback is appreciated as we continue to aim for excellent service.
Hello Jesus,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.
Hello Ivon,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay at our hotel.
Hello Kimberly,Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our team strives to provide exceptional service and it's always a pleasure to receive positive feedback. We hope to have the opportunity to welcome you back in the future for another wonderful stay.
My stay was wonderful as it always is so clean and great breakfast 🙂
Leslie
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Leslie,Thank you for your positive feedback! We strive to provide a clean and enjoyable experience for all our guests. We appreciate your kind words about our breakfast options. We look forward to welcoming you back in the future.
great HOT breakfast, not just bagels & toast but had waffles, oatmeal, eggs, sausage, biscuits & gravy plus the usual cereal bagel, juice etc. Hotel was clean and staff was friendly & helpful.
shane
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello shane,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our extensive breakfast selection, which includes a variety of delicious options. It's wonderful to know that you found our hotel to be clean and that our staff provided friendly and helpful service. Your feedback is greatly appreciated!
Hotel smells clean, place is clean. A lot of working people stay there. They are up early to work, come back late to sleep.
Jessy
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Jessy,Thank you for choosing our hotel for your stay. We're glad to hear that you found our hotel to be clean and well-maintained. As a popular choice for working professionals, our hotel is often bustling with guests who have busy schedules. We appreciate your feedback and hope you had a restful sleep during your stay.
8/10 Good
Kyle
30 Nov 2023
Kyle
Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Hello Kyle, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Hello Matthew,Thank you for your positive feedback! We are delighted to hear that you found our rooms clean and enjoyed our amenities. Our staff takes pride in providing excellent service to our guests. We appreciate your kind words and hope to welcome you back in the future.
Hello Scott,Thank you for your positive feedback on our friendly staff. We strive to provide exceptional service to all our guests and it's rewarding to hear that our team made a positive impression. We appreciate your kind words and hope to welcome you back in the future for another excellent stay.
Front desk staff that assisted us when we checked in was fantastic!!
Kathy
Stayed 2 nights in Oct 2023
Response from Manager on 11 Nov 2023
Hello Kathy,Thank you for your compliment regarding our front desk staff. We appreciate your kind words and we are glad that they provided you with excellent service during check-in. We strive to deliver exceptional hospitality to all our guests. We hope to welcome you back in the future for another memorable stay.
The rooms were late being cleaned and ready for occupancy. They were out of body soap and hand soap. Had to use shampoo. Over all it was a positive stay. We would book again.
Nancy
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Nancy ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
10/10 Excellent
Gail
2 Oct 2023
Gail
Stayed 3 nights in Sep 2023
Response from Manager on 24 Oct 2023
Hello Gail,Thank you for your excellent rating! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future!
10/10 Excellent
Norma P
23 Sept 2023
Norma P
Stayed 1 night in Sep 2023
Response from Manager on 25 Sept 2023
Hello Norma P,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.
Hello Fenold,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.
Hello Joe,Thank you for taking the time to share your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Hello Emily,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
Hello Jose,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Excellent service, very well maintained property,
Very clean, all amenities operational, great value!
Highly recommend.
Marc
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hi Marc,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.
There was a funny smell in the hotel that never went away.
Lenea
Stayed 1 night in Aug 2023
Response from Manager on 6 Sept 2023
Hi Lenea,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Hello Victoria,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. I hope you will return to enjoy a memorable and exceptional experience.
The staff were very friendly; the hotel had just changed to a new computer system so checking in took a little extra time.
My only complaint is that the pillows were very hard and the air conditioner could use dusting/cleaning.
Sharon
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Sharon,Thank you for sharing this honest review and feedback about our staff as well as our air conditioner. We hope to see you again in the future.
8/10 Good
Anthony
2 Sept 2023
Anthony
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Anthony,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
Hello Arnulfo ( Arnie ),We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
Hello William,It means so much to have earned your business. We appreciate the feedback regarding our bed. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
8/10 Good
Matthew, Lubbock
26 Aug 2023
Matthew
Stayed 1 night in Aug 2023
Response from Manager on 16 Sept 2023
Hello Matthew,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
I accidentally submitted the wrong date for the room and wanted to change it to the next night as we were already in a room in the next state. The room was no- refundable but i didn’t request a refund only a one day change in date. The manager and property manager REFUSED to even discuss it with me. Not only will I never stay there I doubt seriously I will ever stay at a La Quinta property again
Oliver
Stayed 1 night in Aug 2023
Response from Manager on 6 Aug 2023
Hello Oliver,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
2/10 Terrible
jesus
3 Aug 2023
Never happened sorry
jesus
Stayed 2 nights in Aug 2023
Response from Manager on 5 Aug 2023
Hello jesus, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
2/10 Terrible
jesus
3 Aug 2023
Cancel all room wrong city never checked in Monday or Tuesday sorry maybe next time
jesus
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Hello jesus, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Great spot to stay in a welcoming small NM town. Friendly, comfortable and clean. A handful of local restaurant options and a Starbucks next door. A perfect spot to stay at if in the area and/or visiting Carlsbad Caverns.
Lori
Stayed 1 night in Jul 2023
Response from Manager on 2 Sept 2023
Hello Lori,It means so much to have earned your business. We appreciate the feedback regarding our area. We hope to someday have another opportunity to host your stay.
2/10 Terrible
Curtis
Travelled with family and small children
20 Jul 2023
Booked room with expedia , get to hotel and they dont have room / no room available
Curtis
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Curtis,Thank you for sharing your experience. We truly appreciate the insight regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.