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Reviews of Lakehouse at The Waterhead Inn

4 out of 5
Lakehouse at The Waterhead Inn
Lake Road, Waterhead Bay, Ambleside, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 312 out of 459 reviews" "
Rating 8 - Good. 119 out of 459 reviews" "
Rating 6 - Okay. 16 out of 459 reviews" "
Rating 4 - Poor. 5 out of 459 reviews" "
Rating 2 - Terrible. 7 out of 459 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rachel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely super dog friendly stay, staff were all lovely and made us feel really welcome, dinner and breakfast were an excellent standard. We will be back!
Stayed 1 night in May 2024
Response from Guest Experience on 7 May 2024
We would love to welcome you back.

8/10 Good

Nithin John

Liked: Cleanliness, staff & service
Very beautiful location. Only difficulty we faced was unable to use baby pram since the geography is hilly. The old building is not properly maintained. Initially I got room in 52 old building which was bit difficult to stay because of some cleaning substances smell and dark green background in that room makes room dark with negative energy. Anyway they sorted it my giving another room 67 in new building but in that room there was no windows to see the natural beauty. room 68 was very excellent with proper lighting and ventilation. I suggest all rooms should be same like in room no 68.
Stayed 2 nights in Apr 2024
Response from Guest Experience on 4 Apr 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

8/10 Good

ANGUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. However, you need to be quite fit to get up to your room. The check in and the breakfast was across the road. This was not made clear . Bit challenging when raining. Even getting the car up the hill can be tricky.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 1 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon. :)

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I should have reviewed the rooms better as I booked to go into the lake house not knowing it was up a small incline which was too much for my 81 yr old mum. Rooms are beautifully decorated and has everything you need just wrong location for us.
Stayed 1 night in Mar 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your feedback. We would love to welcome you back at The Waterhead.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel in great location. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Great food, service and access to lakes and walks
Stayed 4 nights in Jan 2024
Response from Guest Experience on 18 Mar 2024
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, lovely decor, tasty breakfast. However flies in bathroom (dead and alive) and a few cobwebs and dust in room. Nothing terrible but felt it could have been a bit cleaner for price.
Stayed 2 nights in Jan 2024
Response from Guest Experience on 18 Mar 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, lovely room with Beautiful view from room, very friendly and welcoming staff. 100% will be coming back.
Stayed 3 nights in Jan 2024
Response from Guest Experience on 18 Jan 2024
Thank you so much for your recent review. It made our day!

8/10 Good

Sabeen

Stayed 2 nights in Jan 2024
Response from Guest Experience on 18 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xmas 2023
the staff at the hotel were friendly, helpful and polite over our entire stay the breakfasts were very good as were the evening meals always arrived quite quickly and lovely and hot - our room was comfortable and warm - was a wonderful xmas break and we would definitely stay again - thank you!!
Stayed 4 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Find
What a nice place! Note that this hotel is not directly on the water but just up the hill from the lake. The property was beautiful, the staff very friendly, the rooms clean and comfortable and the food excellent. Note that the check in is in the restaurant at the bottom of the hill and across the street. I would definitely stay at this property if in the area again.
View from the hotel parking lot at the top of the hill.
View from the hotel restaurant at the bottom of the hill.
Stayed 1 night in Nov 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave 5 stars, but not for the Lakehouse at the Waterhead Inn. We arrived there to find no way to get in and waited for 15 minutes in torrential rain wondering what to do. We then walked down the hill to the Waterhead Inn itself to find that the Lakehouse was not actually open, despite being offered on Expedia and despite booking it! We were however very pleased to be offered a room at the Waterhead Inn instead, and at the same price of £109. The Waterhead Inn is excellent, the staff were extremely friendly and helpful, the rooms are brand new and impeccable, and the breakfast, which was included in the price, was superb and worth half the price of the room alone. The Waterhead Inn is far better than some hotels costing significantly more.
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Experience on 29 Nov 2023
Thank you for your rating. We would love to welcome you back.

2/10 Terrible

andrew

Stayed 1 night in Oct 2023
Response from Guest Experience on 29 Nov 2023
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

6/10 Okay

Thom

Liked: Cleanliness, room comfort
Ok but not great.
A little out dated and better places in Ambleside for same price. Stayed at Lakehouse, you check in at the Imn over road but no where tells you this in booking or on door or lakehouse. No direct phone number to bar/ reception from room so when we didn't have any towels we had to ring through generic Inns Collection. Towels provided quickly. Radiator valve fallen off in bathroom so no way to adjust heat in there. Staff were polite and keen to help. Breakfast was ok, had hoped for better.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The staff went out of their way to help us 🤗
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Uday

Travelled with family
Liked: Cleanliness, room comfort
Great location but the service needs an overhaul
Great location, just overlooking the lake . The hotel is good but without any outstanding or unusual characteristics. Food is average . Service levels are mediocre and often more lip service than any attempt to help . The breakfast was substantial. Is it worth a stay? Yes , primarily for the location
Stayed 3 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

8/10 Good

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in front off the lake is very conveniente. The rooms are nicely decored and equiped. We stayed at the lakehouse and the instructions for the reception location for the check in were not clear because it is inside they restaurant and there are no signs. Breakfast is good but one day they didnt have fruit. Restaurant for dinner Open until 9pm which is helpful. We ordered soup one night and it was extremely salty
Stayed 3 nights in Aug 2023
Response from Guest Experience on 11 Oct 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good nice spot
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness
Great location, and recently opened after reno, with a rating at the time of booking of 9.2. Staff are friendly and room looked like new. Food was good, once it arrived. We did get complimentary drinks due to the limited menu (being pre-ordered) and our mains were delayed 45min due to a large party given preference. Check-in was confusing, and was actually at Waterhead Inn across the road not the Lake house. Reception was at the bar, which was odd. Initially given the keys to someone else’s room, but once sorted we found our room but was very warm, no fan or air con so had to leave window open which was then noisy. Tv remote was replaced for correct one. Noted no fridge to keep some cold drinks or a safe, but also strangely-no hooks in ensuite to hang towels. Breakfast food was good, although a bit chaotic, very busy, narrow walk ways and steps to negotiate, also the team were holding meetings with contractors and doing admin amongst the diners which didn't help, made us feel we were up late each morning and getting in the way. A restaurant Front of House and a separate reception/office would certainly help a hotel of this size.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Enjoyable few days
Stayed 2 nights in Dec 2022
Response from Guest Experience on 12 Dec 2022
Thank you for your feedback. We would love to welcome you back.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay
Stayed 2 nights in Oct 2022
Response from Guest Experience on 31 Oct 2022
We are delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Graham

Stayed 1 night in Oct 2022
Response from Guest Experience on 31 Oct 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Terence

Stayed 2 nights in Sep 2022
Response from Guest Experience on 6 Sept 2022
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Florina

Liked: Staff & service, room comfort
Disliked: Cleanliness
This was my second time staying at the Ambleside Lake House. I was absolutely delighted the first time around, less so this time. The pros: the room was lovely, staff is wonderful and the breakfast is excellent. The con:
Stayed 3 nights in Aug 2022
Response from Guest Experience on 4 Sept 2022
Thank you for your feedback. I am sorry to hear your stay wasn't a expected. We always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent. Room spacious, very clean and lovely view over garden. Breakfast was superb and staff very pleasant and friendly. Our swedish friends travelling with us were equally impressed.. Only drawback for us was no bar to have a nightcap in.
Stayed 3 nights in Aug 2022
Response from Guest Experience on 4 Sept 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

lorraine

Stayed 2 nights in Aug 2022
Response from Guest Experience on 24 Aug 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't have chosen a better place to stay. From arriving to leaving felt welcome. If I could give a gold star I would. The staff were cheerful and you could tell that a lot of the guests had been there before. That in itself shows how great this place was! It never seemed a burden asking them for help, thank you all!!
Stayed 4 nights in Aug 2022
Response from Guest Experience on 23 Aug 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The team here are wonderful people and do what they can for you. They really give top level service. They just need help from the company that owns the hotel to give it much needed renovations. I will return one day I hope :)
Stayed 3 nights in Aug 2022
Response from Guest Experience on 18 Aug 2022
Thank you for your feedback. It is greatly appreciated. We are due a refurbishment in the near future, we hope to welcome you back and show you the transformation.

8/10 Good

Clare

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast included. Room was clean and updated. Bed comfortable. Gorgeous gardens on property and a quick walk to town. Lots of cute shops. Very scenic.
Stayed 2 nights in Aug 2022
Response from Guest Experience on 15 Aug 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Guest Experience on 10 Aug 2022
Thank you for your rating. We hope to see you again soon.

2/10 Terrible

M adil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Overly expensive, unprofessionally managed hotel
Overly expensive for the kind of property this is and how its managed. The staff is very rude and racist towards asians/ muslims. Very average hotel, not even a 3 star by any means and they classify themselves as 4. Doesnt even have a proper place to sit other than the 2 old chairs in the hallway. Old carpets and furniture, Low class old mattress and pillows. No change of linen or proper cleaning. Only one staff in the whole property which is clearly not how a hotel is managed. No trash cans on property and be prepared to be harassed and extorted for more money by the staff for any service u ask for. Only one good thing which i can mention is its location. Very less Walking distance from ambleside pier.
Stayed 2 nights in Aug 2022

10/10 Excellent

Yue Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the beautiful lake. Do note that the drive up into the property is a small slope and would be slightly difficult for larger cars. Cleanliness was alright with the exception of some cobwebs at the corner ceilings. Nice place, great staff, well equipped!
Stayed 1 night in Aug 2022
Response from Guest Experience on 10 Aug 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

Miwako

Liked: Cleanliness, amenities, property conditions & facilities
Big room.
Stayed 1 night in Jul 2022
Response from Guest Experience on 10 Aug 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Guest Experience on 10 Aug 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Lovely guest house with a brilliant breakfast
Stayed 1 night in Jul 2022
Response from Guest Experience on 10 Aug 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very pretty place, very nearly great.
Good: Beautiful building and grounds, nicely decorated, amazing view from the window. Nice breakfast, friendly staff. Quiet. Got a good night's sleep. Not-so-good: There were several minor maintenance issues in the room (bulb not working, cupboard door loose). There was no safe in the room. We had a ground floor room but the windows were not very secure, which was a bit of a concern. Also, my stay was in summer but I suspect the single-glazed windows would be draughty and cold in the winter. Could have been excellent except for these minor niggles.
Stayed 2 nights in Jul 2022
Response from Guest Experience on 10 Aug 2022
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Deborah

Stayed 2 nights in Jul 2022
Response from Guest Experience on 10 Aug 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Great base for walking. Not too far from Ambleside amenities. Lovely garden & beyond view.
Lakes end
Rydal Hall Estate
Room with a view.
Stayed 2 nights in Jul 2022
Response from Guest Experience on 18 Jul 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Experience on 5 Jul 2022
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Myles

Disliked: Cleanliness
Beautiful area disappointed with the room
The Hotel is situated perfectly for great views and access to Lake Windermere and surrounding lakes and beautiful towns. Breakfast was good and team supporting were helpful. Shower was great. Did feel that the cost of the room (room 210 over £200) was not justified by the condition we found it in. Hair and small towel were in the sink on arrival, bed appeared to have been made in a rush with hair in and on it. Thick layers of dust around the bedframe, spiders and cobwebs above the window frame and right curtain slightly hanging off from broken clip. Mould in parts of the shower too. The room felt very tired and unclean. The team did apologise and came to clean the room but majority of the issues remained. For the money I paid and as it was for my partner’s birthday, I was very disappointed, and although we will be returning to the area as it is beautiful, we won’t be returning to this hotel.
Stayed 1 night in Jun 2022
Response from Guest Experience on 27 Jun 2022
Thank you for taking the time and passing on your feedback. Being known for our great customer service, I am sorry to hear about your experience with us. Your feedback will be picked up and re-evaluated at training level. We hope you will give us another chance to show our high standards.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
I think the reception we received was superb from the second we walked into the building. The hotel is spacious and roomy, a period property in nice well kept grounds above the road and set back and lined with big mature trees to dampen the noise from the passing traffic. Apparently they are having a refurb in the hotel, which will be nice, but it does have character and a warm feeling, this is mainly down to the girls running the place, they are really friendly and genuinely nice and also very helpful, they have a great breakfast to set you up for the day too. It's a 15 min walk into the town, or a 2 minute bus ride just across the road from the property. We sat under cover of the pagoda for our packed lunch prior going for a walk, it was nice and pleasant. A two minute walk and your at Ambleside pier, great for a boat ride or ice cream. We recommend walking across to the pier and then go on the back road into the town, you get to see more of what the town has to offer, I.e a nice park, rugby field, crazy golf, cinema and abundance of well crafted architectural buildings mixed with stone and slate. The locals appreciate your business and the ambience of the town felt really friendly. Overall a lot crammed in such a short stay, but it was a great place to visit and we will return.
Ambleside Pier
Stayed 1 night in Jun 2022
Response from Guest Experience on 22 Jun 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Beverley

Stayed 1 night in Jun 2022
Response from Guest Experience on 20 Jun 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great breakfast with friendly staff and good location.
Stayed 3 nights in Jun 2022
Response from Guest Experience on 20 Jun 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Lake District Visit- definitely not the last
Great stay. Stylish, spacious and clean accommodation. A very warm welcome on check in and great breakfast service. The Lake House building itself and the grounds are beautiful and a perfect base to explore the area. Thank you for a lovely stay.
Stayed 4 nights in Jun 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

pasakorn, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable room, driving to hotel carefully because narrow and steep street
Stayed 1 night in May 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. We look forward to seeing you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, great views and lovely garden.
Stayed 1 night in May 2022
Response from Guest Experience on 8 May 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Rosalie

Travelled with family
Liked: Staff & service, property conditions & facilities
A beautiful, pleasant and clam place to stay.
Stayed 1 night in May 2022
Response from Guest Experience on 3 May 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.