All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was well positioned for the places we wanted to visit and was good value for money.
Ian
Stayed 2 nights in May 2024
8/10 Good
Luke
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
For the price, I can’t fault Alton House Hotel. The hotel was perfectly clean although some areas were a little dated and tired looking.
Staff I encountered were all polite and helpful. The hotel is in a good location for exploring Alton and was quiet at night in my room.
It is a good place to stay, very clean, tidy and staff were welcoming and helpful.
Adenike
Stayed 2 nights in Apr 2024
8/10 Good
Anthony
Business traveller
11 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Anthony
Stayed 1 night in Feb 2024
6/10 Okay
Karina
16 Jan 2024
Liked: Cleanliness, staff & service
Quaint stay
Quaint old hotel, nice little town and good base because it's right next to the railway station. Was only here one night so it was alright. Just a bit rundown and could use some work in the bathrooms.
Karina
Stayed 1 night in Jan 2024
Response from rc on 17 Jan 2024
thank you Karina, for taking the time to leave us a review, we are glad you enjoyed your stay but please could you contact us directly on 0142080033 to address any issues you may have had
Good location. Shame about stairs.
Coffee at breakfast was cold.
Croissants (was not laid out but when we asked they were warm and fresh.
The toilet seat needed attention and bath mat mouldy.
Verified traveller
Stayed 2 nights in Dec 2023
6/10 Okay
Richard
Business traveller
6 Dec 2023
Liked: Staff & service
Nice hotel downstairs. Very friendly staff.
Rooms though very dated and tired.
Breakfast good.
I thought the rate was high for the standard.
The kitchen had an issue so could not have dinner but they produced a good cooked breakfast
heather
Stayed 1 night in Nov 2023
Response from RC on 25 Nov 2023
Good evening, Heather,thankyou for taking your time to leave a review, yes unfortunately we had a few problems in the kitchen that evening so we had a limited menu on, but I am glad you enjoyed our breakfast!
10/10 Excellent
Rowland
12 Nov 2023
Rowland
Stayed 1 night in Nov 2023
8/10 Good
Stuart
29 Oct 2023
Liked: Cleanliness, staff & service
Stuart
Response from AHH Reception team on 9 Nov 2023
Hi Stuart,We are glad to see you enjoyed your stay with us and hope to welcome you again in the future.Kind Regards,
8/10 Good
J
Business traveller
23 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Reminded me of my grandparents
Lovely staff, very old building, poor on disabled access, poor on eco (single use plastics, in plastic wrap in bathroom - heated to the surface temperature of the sun before arrival) But lovely staff, really great location, beautiful setting, just a bit out of sync with the modern era
J
Stayed 2 nights in Oct 2023
Response from SK on 28 Oct 2023
Dear guest,Thank you for your feedback. It's great to hear that you had positive interactions with the staff and enjoyed the location and setting. Your points about disabled access and eco-friendliness are noted and could be areas for improvement. We appreciate your input and will work to enhance our services.
8/10 Good
Robert
18 Oct 2023
Robert
Stayed 1 night in Oct 2023
Response from Nichole AHH Reception on 26 Oct 2023
Hi Robert,We are happy to hear you enjoyed your stay, we hope to see you again in the future.Kind regards,Nichole
This heritage family owned property is a jewel. Close to the railway station and High Street it is ideally located for the tourist. Staff are friendly and the on-site dining room serves a herty breakfast to start the day.
Douglas
Stayed 2 nights in Sep 2023
Response from Nichole AHH on 9 Oct 2023
Hello Douglas,We are very happy to hear you enjoyed your stay and happy we provided you with a great service!Hopefully we can provide you the same in the future.Thank you for staying with us.
We have stayed in here before, and always find it a good comfortable friendly hotel.
Terrie
Stayed 2 nights in Sep 2023
Response from Nichole AHH on 9 Oct 2023
Hi Terry, Thank you for taking the time to leave us your feedback. We are very glad to hear you enjoyed your stay and we can hopefully welcome you back in the future.
Hi Andrew,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your stay and hopefully we can see you again in the future.
Hello Stephen,We are happy to hear you enjoyed your stay with us, hopefully we will see you back in the future.
10/10 Excellent
Roger
2 Sept 2023
Roger
Stayed 1 night in Sep 2023
Response from AHH Reception on 6 Sept 2023
Hi Roger,We are very glad you enjoyed your stay. Thank you for taking the time to leave a review. We hope to provide you the same great service in the future.
Long overdue refurb of the rooms needed.
Bathroom for in a poor state of repair, however, the shower pressure was good though.
The room felt unclean and very tired.
The tv was old and the size of your average pc monitor.
Brakfast was ok, but they struggled to get a simple poached egg on toast right.
Overall disappointing, but it isn't an expensive stay.
Verified traveller
Stayed 1 night in Aug 2023
Response from Robert Clancy on 4 Sept 2023
Hi there, thankyou for taking time out of your day to leave a review, I am sorry you had an unpleasant stay and breakfast time with us and , please could you contact us directly so I can investigate further and rectify any issues as needed.Kind Regards,Robert ClancyDeputy manager
10/10 Excellent
David
27 Aug 2023
Liked: Amenities
We arrived early and was able to leave car for a few hours before check in. Staff very helpful
David
Stayed 1 night in Aug 2023
Response from NW on 28 Aug 2023
Hi David,We are very glad you enjoyed your stay with us. We hope to welcome you again in the future.
Dear guest,Thank you for your feedback. We hope we have the opportunity to welcome you again.
4/10 Poor
Craig
16 Aug 2023
Craig
Stayed 1 night in Aug 2023
Response from SK on 27 Aug 2023
Dear guestThank you for taking the time to leave us a rating.
8/10 Good
Kelly
Travelled with family, Travelled with family and small children
16 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff there was amazing. Getting the rooms to stay at a comfortable temperature was often a lot of work and sometimes late at night adjustments. The toilet paper was awful. It would
Really have been nice to have a fridge.
Kelly
Stayed 7 nights in Aug 2023
Response from SK on 27 Aug 2023
Dear guest,Thank you for sharing your feedback with us. We truly value your input and will take your comments into consideration as we strive to enhance our services. We appreciate your positive comments about our staff and the efforts they put into ensuring your comfort. We apologize for any inconvenience you experienced with the temperature control and toilet paper quality. Your suggestion regarding the addition of a fridge will be noted for future improvements. We look forward to welcoming you again in the future.
4/10 Poor
Marc
14 Aug 2023
Marc
Stayed 1 night in Aug 2023
Response from Robert Clancy on 4 Sept 2023
hi there mark, I am sorry to hear to see your stay wasn't up to satisfaction, please could you contact us directly to see what we need to improve on.Kind Regards,Alton House Hotel.
Easily the worst hotel room I’ve ever stayed in, this room is not fit for purpose, feel totally let down by this hotel.
Naveed
Stayed 2 nights in Jul 2023
Response from SK on 12 Aug 2023
Dear guest,We sincerely apologize for the disappointing experience you had. Please know that we take your feedback seriously and will work diligently to improve. Thank you for bringing this to our attention.
Lovely settings in reception and dining area's. All team members friendly and available to help.....no glasses in room,but we didn't eat dinner,but breakfast wasn't Great,fruit salad tinned,one piece of cheese,we went for breakfast at 8.30 but more people came in after so maybe/hopefully was filled up,the container on hot buffet was very heavy to left lid.
Lorraine
Stayed 2 nights in Jun 2023
6/10 Okay
Benjamin Peter
26 Jun 2023
Benjamin Peter
Stayed 1 night in Jun 2023
10/10 Excellent
Kerrianne
25 Jun 2023
Liked: Cleanliness, staff & service, room comfort
The staff was AMAZING! Robert at the front desk was particularly helpful and really made us feel welcome. As well as Leslie another member of the staff. A lovely local place to stay and a perfect location to the train, shops and dining. We loved being able to walk the Jane Austen trail from the hotel. Approximately a 2mile pleasent walk to Austen's home.
Kerrianne
Stayed 1 night in Jun 2023
Response from NW on 13 Aug 2023
Hi Kerrianne,Thank you for taking time to leave us a review. We are happy to hear you had a great stay! We hope to see you again in the future.
Very friendly staff in general, well appointed rooms, Breakfast was excellent
Theresa
Stayed 1 night in May 2023
Response from Nichole-Reception on 17 Jul 2023
Hi Theresa,We are happy to hear you enjoyed your stay with us. Thank you for taking time to leave us a review and we hope to see you again in the future.
4/10 Poor
Robert
Business traveller, Travelled with pets, Travelled with partner
Great location, helpful staff and lovely room with very comfortable bed
Diane
Stayed 1 night in Feb 2023
Response from SK on 15 Feb 2023
Dear DianeThank you for your fantastic review. We really appreciate your feedback and hope to welcome you back to the Alton House Hotel in the near future.
Very comfortable for two nights, food good and staff very welcoming
Jeff
Stayed 2 nights in Feb 2023
Response from SK on 7 Feb 2023
Dear JeffThank you for taking the time to leave us a feedback following your recent stay with us.Many thanks,
10/10 Excellent
G S
2 Jan 2023
G S
Stayed 3 nights in Dec 2022
Response from SK on 6 Jan 2023
Dear guestThank you for taking the time to leave a 10 out of 10.We hope to see you again in the near future.
10/10 Excellent
Tracey
11 Dec 2022
Tracey
Stayed 2 nights in Dec 2022
Response from Reception Alton House Hotel on 20 Dec 2022
Thank you for choosing The Alton House Hotel. We are glad to hear you enjoyed your stay and hopefully we see you again in the future.Kind Regards,Alton House Hotel
4/10 Poor
Verified traveller
Travelled with group
1 Dec 2022
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I was given Room 1 which I now understand is a disabled room which I did not ask for and had absolutely no hot water. When I told reception in the morning I was told it was temperature controlled - the water was not even luke warm. All the booking agent could do was give me a £15 voucher but nothing from the hotel
Verified traveller
Stayed 1 night in Nov 2022
Response from SK on 30 Dec 2022
Dear guestThank you for taking the time to leave us a review.I am sorry to know you did not have a comfortable stay with us following your recent visit.We were sold out of all double rooms and the only bedroom available for you was a double room that was accessible. Apologies once again and I hope this experience will not deter you from visiting us once again in the near future.
Response from Reception Alton House Hotel on 20 Dec 2022
Thank you for choosing The Alton House Hotel, we are happy to hear you enjoyed your stay and thank you for taking time to leave a review.Kind regards,Alton House Hotel
6/10 Okay
Verified traveller
10 Oct 2022
Liked: Staff & service
Disliked: Cleanliness, room comfort
Average but disappointing
Great for free parking, breakfast, spacious room and service. Disappointed due to bugs in the bed, spiders above the bed, single glazing not keeping heat in the room and heaters not working. These should be in working order without having to call someone.
Verified traveller
Stayed 1 night in Oct 2022
Response from SK on 21 Nov 2022
Thank you for taking the time to leave us feedback. Your feedback has been taken on board and passed on to our maintenance department.