we were not advised before arriving the lifts were not working, its big ask for people to go up and down 3 flights of stairs, particularly after just having knee surgery, we arrived Saturday they were still not working when we left on Monday, staff was very accommodating they did give us another room on level 1 after letting them know of our predicament, I was told there would be no extra charge because we were moved from a room with 1 king bed to a room with 1 queen and 1 single bed, we should have been advised prior to arrival and would have sought out other accommodation, and the bathrooms do not have exhaust fans!!! thats not normal