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Reviews of La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW

2.5 out of 5
La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW
7439 Pan American Fwy Northeast, Albuquerque, NM

Reviews

7.0

Good

Rating 10 - Excellent. 265 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 154 out of 1003 reviews" "
Rating 2 - Terrible. 115 out of 1003 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Aldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Diana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned and we received horrible front desk service
Stayed 1 night in Apr 2024

6/10 Okay

richard

Travelled with family
Expected better for a LaQuinta. Breakfast below average
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly I feel safe
Stayed 1 night in Apr 2024

10/10 Excellent

Octavian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Apr 2024

10/10 Excellent

Teresa, Cedar creek

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were easy to check in with my dog and have a convenient grassy area to walk my dog.
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet stained all over the property: rooms, hallways etc.. Staff very poorly trained.
Stayed 1 night in Apr 2024

4/10 Poor

Gregory

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smell was awful.
Stayed 1 night in Apr 2024

10/10 Excellent

Dale

Business traveller
Liked: Staff & service
Tub had rust stains
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 Apr 2024
Dear Dale,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

10/10 Excellent

Carolina, La Habra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our way to Arkansas from California. Area felt safe. Room & bathroom were clean. Bed was comfortable. Breakfast was decent. Price was right. Exactly what we needed to rest after a long drive. Staff took the time to keep asking us if everything was ok & if we needed anything. Would personally stay here again.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 Apr 2024
Dear Carolina,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We really appreciate this glowing detail review about the cleanliness of our rooms and your kind words about our staff. We are delighted you enjoyed your time with us. We thank you for staying with us and look forward to welcoming you back.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets were filthy
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Kristy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2nd floor window no screen an when outside at our car had people come up asking for drugs
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Kristy,We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies.

10/10 Excellent

Wanda

Loved the accommodations
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Wanda,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 Excellent

Niloofar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am happy with my stay.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Niloofar,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are delighted you enjoyed your time with us and look forward to welcoming you back.

2/10 Terrible

Alexus

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel, very very thin walls; you can hear every conversation in other rooms, hotel smells bad, and there was blood on the towel in my hotel room.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Alexus,Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Kim

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, very desirable.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Dear kim,Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

10/10 Excellent

Christopher, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is HONEST! After checking out I drove to Costco gas station 10 minutes away. Discovered I left my wallet & sweatshirt in breakfast dining area. I called and drove back. The front desk woman handed me my sweatshirt. Wallet was there with ALL the cash and credit cards. Such a relief. HONEST!
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We thank you so much for this glowing review. We appreciate the kind words about our staff. We will celebrate thus review with our team. Thank you for staying with us and we look forward to serving you in future.

6/10 Okay

ARMANDO

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Dear Armando,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice and welcoming it was
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Dear Jacqueline,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive positive feedback. We look forward to serving you in future.

6/10 Okay

Paul

Liked: Cleanliness
Value for money.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Dear Paul,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in future.

4/10 Poor

Stanley

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

6/10 Okay

Rich

Breakfast choices were more limited than what we expected based on past La Quinta stays. Facility is showing it's age. When reserving the site mapped the La Quinta east of I 25. Actual reservation was at facility west of I 25.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Raymond

Disliked: Cleanliness, property conditions & facilities
There’s a reason why this hotel is so cheap. It’s outdated and run down. Extremely loud ventilation fans in the bathroom. Door didn’t lock properly. Sketchy men hanging out in the parking lot, asking for a ride. DO NOT STAY HERE.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Lorraine

Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Lorraine,Thank you for taking the time to rate your experience.

2/10 Terrible

Sharon

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was filthy, pillows were wrapped in noisy plastic, the door had 2 peep holes in it and they hung toilet paper stuffed in each one, door did not fit and abundance of light from hallway lit up our entry way. We waited over 30 minutes to check in while desk clerk argued with previous customer wanting a refund and breakfast was disgusting had to even throw the juice away. I am going to write a terrible review on their website. I will never use Expedia site again.
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Olabode

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
The location is good, but the service is poor
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Tiffany, Mesa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a dump. Stained, disgusting carpet, beds that are falling apart, facilities— yuck. The worst part was that our doors would not close and lock properly! We turned around within 10 minutes of checking in and left!
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Tanya

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 15 Apr 2024
Dear Tanya,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in the future.

4/10 Poor

Julie

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived, even though I had paid for the room, they charged $120. I let them know that I didn't have a pet with me... I was in the city for a doctor's appointment & Chemo Infusion. This motel is close to my doctors, Women's Cancer & Surgical Center...only 4 minutes away. But I will NEVER stay at this place again!
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Lucia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very old property not well taken care of at all the room we were in had hairs on the bathroom floor the breakfast is very limited and the boiled eggs they serve were rotten! the front desk person was not welcoming he seemed like he did not want to be there.
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

8/10 Good

RANDALL

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for rating your stay.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't spend much time here. I got in just after midnight and left at 11:00am. The breakfast was slim on choices, but there was ample of what was offered. The room was a little dated but comfortable and quiet.
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 9 Apr 2024
Thank you for rating your stay.

2/10 Terrible

Bryanna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on 18 Mar 2024
Thank you for rating your stay.

6/10 Okay

Flora

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpets in our room were very stained and after having to drop a $100 deposit I was a little concerned they might charge us for existing damage.Thay did not, thankfully
Stayed 2 nights in Feb 2024
Response from Hailey (Assistant General Manager) on 18 Mar 2024
Dear Flora,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are working on replacing our carpet soon.

4/10 Poor

arthur

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 18 Mar 2024
Dear Arthur,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We give our guest 20 minutes to check room and if it is not up to your expectation we can either change your room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed during your stay. Thank you for your feedback and safe travels.

6/10 Okay

ZACK

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 18 Mar 2024
Dear Zack,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

2/10 Terrible

staphany

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old building, old carpets that have waves in them. The room was half cleaned, still had previous people trash. Found beer cans shoved behind the side table, hangers from stores that said 5t, open and used soap in the bathroom. The ac unit didn’t seem too really cool. The bathroom door gets stuck when opening and closing because he tile is to high. Oh and thick black dust on the fan. The breakfast is mediocre. The bagels were hard, the juice I don’t know wat was going on with it, only had apples as an option for fruit, the only good thing was the waffles. They have a sign in the eating area stating that they don’t want you to take the food to your room, which is ridiculous. I was double charged when checking in. It got fixed though. The pictures are a lie and I’m shocked at how horrible it was for Wyndham partner. Definitely will not stay there again.
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you for your feedback. I will share your comments with our team

4/10 Poor

Francisco

Travelled with family
Disliked: Amenities, property conditions & facilities
Only here for two nights rooms are not like the pictures, felt small, carpet was shampooed the day we got in it was still wet. Our key card wouldn’t work and to go to the front desk several times. The breakfast did not have a good verity of items, coffee was out and no one came to make more same with the creamer.
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you for your feedback. I will share your comments with our team

8/10 Good

Diane, Colorado Springs

Liked: Staff & service, property conditions & facilities
The hallway carpeting was filthy. Some rooms on the 2nd floor the curtains weren't closed and you could see the mattresses leaning on the wall. End door wouldn't open with the key.
Stayed 1 night in Feb 2024
Response from Management on 7 Mar 2024
Dear Diane,Thank you for your feedback. I will share your comments with our team

6/10 Okay

Richard

Travelled with partner
Disliked: Amenities
Rooms too small.
Stayed 1 night in Mar 2024
Response from Management on 7 Mar 2024
Dear Richard,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the reasonable price it had all the basics and was comfortable. No frills but i didn’t have to pay for any so i was happy. Staff was nice
Stayed 4 nights in Feb 2024
Response from Hailey (Assistant General Manager) on 4 Mar 2024
Dear Jeffrey, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive positive feedback. Thank you for staying with us and we look forward to serving you in future.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to freeway and good selection for breakfest.
Stayed 1 night in Feb 2024
Response from Hailey (Assistant General Manager) on 2 Mar 2024
Dear Michael,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive positive feedback. We look forward to serving you in future

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite, accommodating people there
Stayed 2 nights in Feb 2024
Response from Hailey (Assistant General Manager) on 27 Feb 2024
Dear Allison,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. It is always a pleasure to receive a positive feedback. Thank you for staying with us and sharing your experience. We look forward to serving you in future.

6/10 Okay

monica

Travelled with partner
We stayed in the third floor and it looked like that room had been used in a while because it was dusty. You can tell that the room and the place is very dated but for the price I guess it was OK for one night.
Stayed 1 night in Feb 2024
Response from Hailey (Assistant General Manager) on 26 Feb 2024
Dear Monica,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the housekeeping of room was not up to standard. There is a renovation coming in near future for the property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hailey (Assistant General Manager) on 21 Feb 2024
Dear Robin,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We look forward to serving you in the future.

4/10 Poor

Maggie, Grand Prairie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet is old and filthy. No hot water. Doors not safe.
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Thank you for your feedback. I will share your comments with our team

10/10 Excellent

Robin

Stayed 1 night in Feb 2024
Response from Management on 9 Apr 2024
Thank you for rating your stay.

4/10 Poor

Peggy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Furniture had holes, carpet dirty, front desk unfriendly, breakfast meager. Will not stay again
Stayed 1 night in Jan 2024
Response from Hailey (Assistant General Manager) on 2 Feb 2024
Dear Peggy,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Thank you

2/10 Terrible

Marissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hailey (Assistant General Manager) on 2 Feb 2024
Dear Marissa,We appreciate you taking the time to rate us. Please elaborate with review so we can have the opportunity to better serve you in future and get better rating. Thank you