The information received was to meet at the “Tesela” arch. First time to Niagara use Waze and Google took us to center of Goat island. We arrived 30 minutes early but by the time we asked three different people where the arc was and by the time I called the help number it was five minutes pass the meeting time and we missed our appointed entry. The gentleman I spoke to directed us to go to the ticket station and pay for the tickets and he would give us a full refund which appeared with in the same day. It was a great response and I fully would recommend them again. My recommendation is they clarify the meeting area “in front of the ticket boot by the arc. I saw the arch but no where on the arch it was called “Tesla Arch” Also all maps do not show the arch.

Our tour guide was Dave. He was very accommodating to our group & listened to our needs ! Also was very knowledgeable on Niagara Falls history. My 14 year old granddaughter enjoyed listening to him tell the stories of the history. He also recommended we should take a drive before we left the area to Whirlpool Park minutes away from the falls. The next morning we got up early and drove over. So worth the drive to see some real beautiful sites. Thank you Dave. We both enjoyed your tour.

This review details a recent experience with Viator, a tour booking platform, regarding a Niagara Falls tour. I had a tour booked for 1pm on April 8th. The day before, the tour organizer informed me of a time change to 10am due to the eclipse, a well-publicized event. Unfortunately, my train wouldn't arrive until after 10am, making the tour impossible to attend. Upon contacting Viator, they advised me to request a refund from the tour organizer. While the organizer supposedly approved, the refund was ultimately denied. Further attempts to reach the organizer were unsuccessful, leaving me disappointed and frustrated, particularly due to the last-minute schedule change. Lesson Learned: Be cautious when booking tours with Viator, especially for companies with a history of last-minute changes or unclear refund policies. Always confirm cancellation policies beforehand and consider getting written confirmation of any changes.