Dear Garry,Thank you for taking the time to leave us a perfect 10/10 rating on Hotels.com! We're delighted to know that you had such a fantastic experience during your stay with us.If you have any additional feedback or comments you'd like to share, please don't hesitate to reach out. We value your feedback and hope to have the pleasure of hosting you again for another wonderful stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Jay Jay,Thank you so much for your fantastic 10/10 rating on Hotels.com! We're thrilled to hear that you had such a wonderful experience during your stay with us.If you have any specific comments or feedback you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another exceptional stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Hello YUK LAN,Thank you for sharing your feedback on your recent stay at our hotel. We're pleased to hear that you found our hotel stylish and our facilities beautiful. Your insights about the shower and bathroom layout are valuable, and we apologize for any inconvenience you faced in this regard. We will take your comments into consideration for future improvements.It's great to know that you enjoyed the breakfast and the beef soup river. We're also glad that our restaurant staff provided you with polite and attentive service.We appreciate your constructive feedback as it helps us identify areas for enhancement. We hope to welcome you back in the future and provide you with an even better experience.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear JRSHIANG,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Hello Renee,Thank you for sharing your feedback regarding your recent stay with us. We're glad to know that our staff's politeness made a positive impression on you.If you have any further comments or suggestions that could help us enhance your experience even more, please feel free to let us know. We value your input as it helps us continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Hoai,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Jean-Philippe,We are thrilled to receive your wonderful feedback and recommendation! It's truly heartening to know that you had a memorable experience during your stay at our hotel.Our team takes pride in delivering exceptional service and making our guests feel like royalty. We're glad to hear that our staff's friendliness and helpfulness left a positive impression on you.Furthermore, we're pleased that our central location added to the convenience of your stay. Being able to explore the city easily is indeed a great advantage.Thank you for taking the time to share your positive experience. Should your travels bring you back to the area, we would be absolutely delighted to welcome you once again.Warm regards,Bao Nguyen (Mr.)Front Office Manager

Hello HONGJAE,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Chia Cheng,Thank you for your outstanding rating of 10 out of 10! We are thrilled to hear that everything during your stay was good and met your expectations. Providing a memorable and enjoyable experience for our guests is our utmost priority, and we are delighted that we succeeded in doing so.Your satisfaction is a great reward for our team's hard work and dedication. We appreciate your kind feedback and look forward to welcoming you back for another fantastic stay in the future.If there is anything specific you enjoyed or if there are any areas where we can further enhance your experience, please do not hesitate to let us know. We value your input and strive to continuously improve our services.Thank you once again for your perfect rating and for choosing our hotel. We can't wait to serve you again on your next visit.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear lester,Thank you for choosing our hotel and for taking the time to share your feedback. We apologize for any inconvenience caused by our no show policy. As stated on our website and booking platform, we have a strict policy for no show bookings that will be charged the whole amount and cannot be refunded. We hope you understand that this policy is in place to ensure fairness to all of our guests and to manage our inventory effectively.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Reino,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be very clean and peaceful, and that our location close to dining, entertainment, coffee, and shopping was convenient for you. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Paul,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel's location and staff to be good. However, we apologize for the issues you experienced with the bath tub shower in room 402 and the mechanical issues with the door lock. We will work on addressing these issues and finding solutions to ensure our guests' safety and convenience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Torbjorn,Thank you for taking the time to rate your recent stay with us. We're thrilled to hear that your overall experience was an 8 out of 10. We appreciate your positive feedback and hope that you had a comfortable and enjoyable stay with us.If there was anything we could have done to make your stay even better, please do not hesitate to let us know. We value your feedback and will use it to continually improve our services and facilities.Thank you again for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear wee yin,It's great to hear that you rated your stay with us 8 out of 10! We will continue to strive for excellence and make improvements where necessary. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Andrew,Thank you for your kind words and positive feedback. We are glad to hear that you enjoyed your stay with us and found the hotel to be a good value for the money. We are also pleased to know that you found our location convenient for shopping and dining. Your feedback is greatly appreciated, as it helps us to continually improve our services.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear LAVRA,Thank you for your kind feedback and rating of 5/5. We are thrilled to hear that you had a great experience with our staff and that you found the hotel to be clean, convenient and a great value for money.We take pride in providing our guests with a memorable and comfortable stay and it's great to hear that we have achieved this for you. We hope to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Sandra,Thank you for taking the time to provide us with your feedback. We are glad to hear that you had a stay with us. Your feedback is important to us and we will work on improving the areas in which we fell short of your expectations.If there is anything specific that you would like to share or discuss, please do not hesitate to reach out to us.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear guest,Thank you for taking the time to share your experience with us. I am sorry to hear that you encountered some issues during your stay, such as the lack of hot water in the jacuzzi and the room not being fully soundproof. We will definitely work on improving these areas in the future. I apologize if the breakfast was not replenished to your satisfaction, and I am also sorry that the TV channels were limited. Despite these setbacks, I am glad to hear that you had an overall "OK" stay with us.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear guest,We are sorry to hear that your experience at our hotel was not up to your standards. Your feedback is important to us as we strive to provide all of our guests with a comfortable and enjoyable stay.We apologize for the inconvenience caused by the issues with the air conditioner, and for the cleanliness and dust in your room. We take these issues very seriously and will take the necessary steps to improve our facilities and services.We understand your disappointment with the lack of a refund for an early check-out and the refusal of the manager to meet you in person to resolve the issue. Our team is dedicated to providing a high level of customer satisfaction, and we regret that we were not able to meet your expectations in this instance.If you would like to discuss your experience further, please do not hesitate to reach out to us. We would appreciate the opportunity to make it right.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Mark,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location to be very good and we appreciate your rating of 4/5. We strive to provide our guests with a comfortable and enjoyable stay, and it seems we were partially successful in your case.If there is anything we could have done better during your stay, please do not hesitate to let us know. We would love the opportunity to make it up to you in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear James,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at our property and appreciated our staff and breakfast. We apologize for the inconvenience you experienced with the steam room and your VIP status. Please be assured that we have taken note of your feedback and will work towards improving our facilities and services in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Chun Kwong,Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience caused by the lack of window in the room and poor air ventilation which made the room smell. Our hotel strives to provide a comfortable and convenient stay for all guests, and it appears that we fell short in your case.We would like to assure you that your feedback is valuable to us and we will work to improve our services. If you would like to discuss your experience further, please do not hesitate to reach out to us.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Maggy,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the property to be great, however, we apologize for any inconvenience caused by the dirty and noisy surroundings. We will take your feedback into consideration as we continuously strive to provide a comfortable and enjoyable stay for our guests.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Margaret,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay with us and that our staff made your stay even more enjoyable. We are also glad to know that our location was convenient for you and that you would recommend us.At our hotel, we strive to make every guest feel comfortable and at home, so it is wonderful to know that we succeeded in doing so.Thank you again for your kind words and we hope to welcome you back soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear ChinChye,Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience caused by the noise levels in your room. Your feedback is important to us as we strive to improve our services and facilities for all of our guests. We will make sure to address the issue with our engineering team to ensure that such situations do not occur again in the future.Once again, we apologize for the inconvenience and we hope you still enjoyed your stay with us.Best regards,Bao Nguyen (Mr.)Front Office Manager