Bilik permainan

Ulasan tentang Riverwalk Plaza

4 out of 5
Riverwalk Plaza
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 1711 daripada 3604 ulasan" "
Penilaian 8 - Baik. 909 daripada 3604 ulasan" "
Penilaian 6 - Boleh diterima. 512 daripada 3604 ulasan" "
Penilaian 4 - Lemah. 235 daripada 3604 ulasan" "
Penilaian 2 - Teruk. 237 daripada 3604 ulasan" "

8.2/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

7.8/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Aldys

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nothing
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Miriam

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The area around the hotel
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Nagarjun

Good
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Nagarjun,It was our pleasure having you stay with us at the Riverwalk Plaza Hotel. Thank you for taking a moment to let us know about your wonderful experience. We appreciate your comments and hope to welcome you back again soon!

8/10 Baik

David

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was good but I jus didn’t like the fact that you gotta wait hella time until the rooms are ready
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear David,Thank you for choosing the Riverwalk Plaza Hotel and for sharing your feedback. While we are delighted you enjoyed your stay, we are sorry you felt it took a while for the room to be available. Please know we pride ourselves on our top-notch, spotless accommodations, so we never want to rush the process of cleaning the room and having it double-checked before accepting the next guest. We look forward to welcoming you back for another wonderful stay.

6/10 Boleh diterima

Jessica

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Luis

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The 40 dollar a night valet is the only thing that is a bit of a turn off, other than that we had a great time at this hotel. The staff is really helpful, and the rooms are clean and quiet. Also the bar downstairs was convenient
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Juan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean, quick service . Great up keeping , staff and rooms!
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Juan,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Riverwalk Plaza Hotel!

10/10 Cemerlang

Luamalae

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great stay
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Luamalae,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to the Riverwalk Plaza Hotel soon for another great stay.

10/10 Cemerlang

Martha

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I am like the plece is clean,beautiful only thing they charge for everything even water
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Martha,Thank you for choosing the Riverwalk Plaza Hotel. We're delighted you found our property immaculately clean and beautiful. Your observation about our pricing is also appreciated, and we understand your perspective. We sincerely hope to have the opportunity to welcome you back again and exceed your expectations.

6/10 Boleh diterima

rebecca

Room was dirty, decorations falling off wall and holes in wall, restroom tile dirty and falling
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Rebecca,While we thank you for being our guest and sharing your feedback, we are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously and will be discussing your comments with our team to ensure we do better going forward. Please accept our apologies that your stay was less than satisfactory. We hope to have another opportunity to welcome you back and impress you with our improvements.

8/10 Baik

Stephen

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Quiet, safe and convenient.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Stephen,It was a pleasure to host you at the Riverwalk Plaza Hotel. Our team is happy to have received your compliments on our quiet environment and convenient downtown location! We value you as our guest and hope you return.

8/10 Baik

libbie

Mengembara bersama keluarga
Walking distance to the River Walk. Plenty of good food all around. Pool area was nice. Beds were confortable
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Libbie,Thank you for your recent stay with us at the Riverwalk Plaza Hotel. It's pleasing to know you found our location ideal and our dedication to comfort and top-notch service made a terrific impression on you. We look forward to welcoming you back for another great stay soon!

8/10 Baik

Yaretsy, Brookshire

Good stay
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Yaretsy,Thank you for being our guest recently. It was truly a pleasure having you here, and we're pleased you had an enjoyable visit. Take care, and we hope you return soon.

8/10 Baik

Cynthia

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Friendly staff! Condition of the facility was not great. Two major leaks in our room, not very cozy. One tv did not work
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Cynthia,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about the condition of the room and for any issues with the TV. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Cemerlang

Jesus

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Muy acogedora
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Jesus,At the Riverwalk Plaza Hotel, we strive to ensure our guests feel comfortable and relaxed throughout their visit. It was a pleasure having you stay with us, and we can't wait to welcome you back!

6/10 Boleh diterima

Janet D.

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
This property could be wonderful if updated. All the staff we encountered were so nice and helpful. It just looked tired and unclean. I am sure it was clean but with stained rugs and ripped cushions it is hard to tell. Niche coffee is excellent. The lobby area is in much better shape with a pretty live plant wall. It was easy to walk to places and the Riverwalk is right there. We would stay again if they revamped.
Respons daripada General Manager pada 28 Mei 2024
Dear Janet,Thank you for sharing your valuable feedback. We appreciate you drawing attention to our great location in the heart of downtown near restaurants and nightlife. However, we're disappointed you had cleanliness concerns, and we assure you that our housekeeping team works diligently to keep our property immaculate and sanitized. Despite this, we're grateful for your compliment on our friendly service. We hope you'll consider giving us another chance next time you visit San Antonio.

10/10 Cemerlang

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great location
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear James,Thank you for joining us at the Riverwalk Plaza Hotel. We're delighted you loved our fantastic downtown location near restaurants and nightlife. Please stay with us again in San Antonio!

10/10 Cemerlang

ineabelle

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Limpieza de lugar, la comodidad, staff muy amable
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Ineabelle,Your five-star review means the world to us, and we're so glad you had such a wonderful time with us at the Riverwalk Plaza Hotel. It's great you loved our comfortable and clean rooms, the perfect way to end a long day of exploring San Antonio, and the team will humbled to hear your praise. We hope you'll allow us the pleasure of hosting you again soon.

4/10 Lemah

Maurice

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Dirty. Old. Amenities bad
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Maurice,We appreciate you sharing your honest feedback with us, although we're disappointed to hear your stay was not up to standards. We want our guests to have a clean and comfortable stay, and your feedback is essential in helping us meet these marks for future travelers. We thank you again for your feedback and hope you have a wonderful week.

6/10 Boleh diterima

Ahmed

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Old hotel . Shower room wasn’t smelling good
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Ahmed,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns during your stay. Our team works hard to ensure our accommodations are always top-notch, so we will be sure to share your comments internally. We hope to have another opportunity to welcome you back and impress you further.

8/10 Baik

Laurence

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Convenient location and affordable pricing. Restaurant at location is not owned by hotel and was not good.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Laurence,Thank you for choosing the Riverwalk Plaza Hotel. We're pleased that you enjoyed our convenient location and affordable pricing. We look forward to welcoming you back, and our team will be delighted to share our dining recommendations.

10/10 Cemerlang

Rodrigo José

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
La sercania al Riverwalk
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Rodrigo,We're glad you had such a great experience with us, and we thank you for your five-star review. We hope to welcome you back soon to the Riverwalk Plaza Hotel for another refreshing stay.

10/10 Cemerlang

Sheila

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No additional comments
Menginap 4 malam pada Apr 2024
Respons daripada General Manager pada 27 Mei 2024
Dear Sheila,Thank you for your five-star review and for choosing the Riverwalk Plaza Hotel! We're glad you enjoyed your stay, and we hope to welcome you back next time you're in the area.

8/10 Baik

Steven

Mengembara bersama pasangan
Had a shower problem, but they moved us to another room
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Steven,Thank you for choosing the Riverwalk Plaza Hotel! We apologize for any inconvenience regarding the shower and are glad our team swiftly addressed the issue. Your satisfaction is our priority, and we look forward to welcoming you back for a flawless stay.

6/10 Boleh diterima

Heather

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan
The check in staff and valet staff were great!!! We were in a corner room that was by a door that many people had to use to get to their room and it was noisy. Our tv did not work,but they did send up a staff member and he was able to get it working!!! Did not like that parking was not included.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Heather,Thank you for sharing your experience! We're delighted that our check-in and valet teams provided excellent service during your stay. However, we're disappointed to learn about the noise issue and the inconvenience with the TV, but we're glad our team could swiftly address it. We also understand your concern about parking and will take your feedback into consideration. We hope to have the opportunity to welcome you back and ensure a quieter and smoother visit next time!

10/10 Cemerlang

Virginia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
A great hotel within walking distance of the RIVERWALK, and all downtown restaurants. Staff were extremely pleasant, friendly and helpful. Thought the $37 a night parking fees a bit high……… The Gavin restaurant within the hotel was wonderful! The servers were the best and the food delicious!
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 26 Mei 2024
Dear Virginia,It was a pleasure having you as our guest at the Riverwalk Plaza Hotel, and we are delighted you had such a fantastic stay. We appreciate your kind words about our amazing staff, delicious food, and great location and will share them with the team. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We look forward to welcoming you back on future trips to the area.

10/10 Cemerlang

Esther

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
You can do everything on walking distance
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 24 Mei 2024
Dear Esther,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

2/10 Teruk

Frank, Saginaw

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Valet was awesome the got you your vehicle in a timely matter everything else was bad front desk rude some got sick in elevator they tuck forever to clean it and the next day still dirty and smelled and the rooms are dirty vents walls baseboards tub will not recommend this Hotel to anybody
Menginap 5 malam pada Mei 2024
Respons daripada General Manager pada 24 Mei 2024
Dear Frank,Thank you for providing your feedback. We are disappointed to learn about your experience. While it is good to hear that valet service was prompt, we regret the other issues faced during your stay and apologize for any inconvenience caused. We will address these concerns promptly and hope to welcome you back in the future to change your perceptions.

2/10 Teruk

Pamela

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024

8/10 Baik

Nayeli

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love locations where it is walkable and where I feel safe. I solo travel a lot and this hotel was perfect. The staff was extremely nice. Thanks!
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 23 Mei 2024
Dear Nayeli.Thank you for your kind words! We're thrilled to hear that our hotel's location and safety met your needs as a solo traveler. Our team takes great pride in providing exceptional service, and we're glad you had a positive experience with us. We look forward to welcoming you back on your future travels. Safe journeys!

10/10 Cemerlang

Leslie Elizabeth

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excelente ubicación y servicio
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 23 Mei 2024
Dear Leslie,It was a pleasure hosting you at the Riverwalk Plaza Hotel! We're glad our convenient location and friendly staff added to your experience, and we look forward to seeing you again soon.

10/10 Cemerlang

Scott

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Will definitely stay again when in SA.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 23 Mei 2024
Dear Scott,Thank you for your perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you thoroughly enjoyed your experience. We look forward to welcoming you back in the future!

6/10 Boleh diterima

Graciela

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I liked location and comfort. Walking distance to downtown.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Graciela,Thank you for your review. It's wonderful to know you were comfortable during your stay, and we appreciate you mentioning the convenience our location affords our guests. That said, if there is anything we could have done better, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope you return soon.

10/10 Cemerlang

Ann

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Loved the room - it was clean & comfy.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Ann,Thank you for your glowing review of the Riverwalk Plaza Hotel. It was a delight to host you, and we are thrilled you loved your clean and comfortable room. We look forward to seeing you again soon!

8/10 Baik

William

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

James

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The location was great and the restaurant and bar downstairs were great!
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
Dear James,Thank you for staying at the Riverwalk Plaza Hotel! We're delighted you enjoyed our convenient location and had a great experience at our restaurant and bar. Our team looks forward to welcoming you back soon!

10/10 Cemerlang

Kerry

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love how it had a restaurant and coffee shop attached to it at the bottom, with its own valet services that leads into the lobby.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
Dear Kerry,Thank you for providing your review of the Riverwalk Plaza Hotel. It is wonderful to hear you mention the convenience of our on-site restaurant, coffee shop, and valet service. We appreciate you highlighting these amenities, as they're designed to make your stay as comfortable and enjoyable as possible. We look forward to welcoming you back again soon.

8/10 Baik

Elaine, Bandera

Sukakan: Keadaan hartanah & kemudahan
The hotel was fine. It’s too far from with all the restaurants and shops are on the Riverwalk.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
It was a pleasure having you stay with us at the Riverwalk Plaza Hotel. Your feedback is very much appreciated and we thank you for taking the time to write to us. We hope you enjoyed your time in San Antonio.

10/10 Cemerlang

Hanh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It’s worth spending time here. Pretty near to the River Walk. Totally recommend
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
Dear Hanh,Thank you for your recommendation of the Riverwalk Plaza Hotel! We're delighted you enjoyed your stay and look forward to welcoming you back for another satisfying visit.

10/10 Cemerlang

David M.

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
What a phenomenal stay this was! After having to pick a new stay when our original plans didn’t work out, the Riverwalk Plaza did not disappoint. 10/10 experience and will certainly be back.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
Dear David M.,Thank you for taking a moment to share a review about your recent stay. We're thrilled to hear you enjoyed your visit with us. Reading your kind words brightens our day! Thanks again. We are excited for your next stay.

10/10 Cemerlang

Rachelle

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room is a bit small for the price but you can tell they try to take care of what they have. The tv, toilet, and light fixtures are a bit hit or miss when using but it’s extremely clean and the staff are great! Also the AC is pretty solid. It’s 90 out but the inside is a nice 74.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 21 Mei 2024
Dear Rachelle,Thank you for taking a moment to write a review and share your experience. It is a pleasure to learn you enjoyed your stay with us, particularly highlighting our commitment to cleanliness and friendly team members. Thank you for choosing to stay at the Riverwalk Plaza Hotel and we hope to welcome you back again soon.

10/10 Cemerlang

Tammy Jean

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very friendly!
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
Dear Tammy Jean,Thank you for staying with us and for taking the time to share your review! We are delighted to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you and we look forward to welcoming you back to the Riverwalk Plaza Hotel for another wonderful experience.

10/10 Cemerlang

Brigit

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024

8/10 Baik

Les

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Lobby was really nice. Room was okay. Some maintenance needed on bathroom
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 20 Mei 2024
It was a pleasure hosting you at the Riverwalk Plaza Hotel. Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.

8/10 Baik

JoAn

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kemudahan
The staff was friendly but not very knowledgeable about services. The business center computer and printer did not work, and the staff was unsure how to operate it. They did offer to let us use their office computer. Only one restaurant, staff was friendly but didn't know how to use a corkscrew. The fitness center was not open, and the pool furniture is dated.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear JoAn,Thank you for your recent stay with us. Please accept our apologies for any disappointment in our amenities and the service you received during your visit. Your feedback will be used to continually improve upon our guests' experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

10/10 Cemerlang

Obrin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I would go there again.
Menginap 5 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Obrin,Thank you for choosing the Riverwalk Plaza Hotel. Your endorsement means a lot to our team, and we look forward to welcoming you back for another enjoyable stay!

6/10 Boleh diterima

SMIT

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The bathroom sink was not working properly. The property is in bad shape but understandable since it’s a historical property
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Although we're glad you had an overall pleasant stay with us, we are disappointed that some aspects fell short of your expectations. We are a historic property, so we appreciate your understanding. However, we strive to provide our guests with exceptional stays, so we will be sure to relay your concerns regarding the bathroom and the condition of our property to our team to ensure any opportunity for improvement is made swiftly. It was our pleasure to welcome you, and we hope you'll consider returning for a more extraordinary visit in the future.

4/10 Lemah

Denee'

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
No hot water. Broken down things in room. No good alternative selection on restaurant. Coffee shop was excellent tho
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 14 Mei 2024
Dear Denee',Thank you for your feedback. We are disappointed to hear about the issues with the maintenance of your room and our restaurant's menu. Rest assured, your insights are valued, and we will work to ensure improvements are made. It would be a pleasure to welcome you back for a much-improved experience.

4/10 Lemah

CASSANDRA

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

James

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The safety measures taken to keep all guest safe, staff members were excellent!
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 13 Mei 2024
Dear James,We were happy to provide you with safe, welcoming accommodations, and we're glad you enjoyed your visit. If your adventures bring you back to the area, please come see us again at the Riverwalk Plaza Hotel!