Pemandangan dari bilik

Ulasan tentang Diplomat Beach Resort Hollywood, Curio Collection by Hilton

4.5 out of 5

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 1144 daripada 2129 ulasan" "
Penilaian 8 - Baik. 403 daripada 2129 ulasan" "
Penilaian 6 - Boleh diterima. 241 daripada 2129 ulasan" "
Penilaian 4 - Lemah. 166 daripada 2129 ulasan" "
Penilaian 2 - Teruk. 175 daripada 2129 ulasan" "

8.4/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

6/10 Boleh diterima

Manon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Unexpected incredible prices on all restaurants in the hotel.
Menginap 2 malam pada Apr 2024

4/10 Lemah

Pedro

Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Ursula

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Had a great time! Beautiful hotel. The security at the pool was little aggressive but we spoke with the manager and it was resolved. Also, we didn’t get our room cleaned but it was memorial weekend and the hotel was super packed.
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Ursula,Thank you for choosing The Diplomat Beach Resort Hollywood. We're delighted you enjoyed your stay and appreciated the beauty of our property. It's also good to hear our management swiftly addressed your concern at the pool. We appreciate your understanding regarding our busy weekend, and our team will strive to enhance our housekeeping services during such times. It would be a pleasure to welcome you back for another great stay!

10/10 Cemerlang

rafael

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent service in general Great at check in and check out Fast valet parking service
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Rafael,Thank you! It was a delight to welcome you to The Diplomat Beach Resort Hollywood, and we are thrilled you were impressed. Our team takes great pride in our amazing hotel and ensuring our guests have a memorable stay, so they will be honored to read your kind comments. We look forward to welcoming you back for another five-star experience.

10/10 Cemerlang

Karen

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
One of the best hotels I have stayed at with tbe family. Beach front and the food & cocktails are amazing! The only negative thing I have to sag its the check in...it will take you around 45 min to finally get your room card but other than that I will give it a 5 star!
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Karen,We're always thrilled to hear that our guests have had an enjoyable experience! It's a big compliment that you consider us to be one of the best hotels you've been to with your family! We're especially happy that you had the opportunity to enjoy the beachfront, as well as the delicious food and cocktails available. However, please accept our apologies for any delays you encountered during check-in; we will certainly address this internally to ensure improvements are made going forward. From all of us at The Diplomat Beach Resort Hollywood, thank you for your kind comments, and we hope to have the pleasure of your company again soon.

10/10 Cemerlang

GHARDAH, Los Angeles

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The place is very convenient and walkable to restaurants. Clean property & workers are very accommodating.
Menginap 2 malam pada Mac 2024
Respons daripada General Manager pada 28 Mei 2024
Thank you for your review of The Diplomat Beach Resort Hollywood. We appreciate you letting others know how convenient our location is and how easy it is to explore nearby restaurants on foot. It's also great to hear our staff was accommodating and made your stay enjoyable. We strive to provide a comfortable and seamless experience, and your feedback lets us know we're on the right track. We look forward to welcoming you back again soon.

10/10 Cemerlang

Alexander

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Kid friendly.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Alexander,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest, and we appreciate you mentioning our family-friendly atmosphere. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way!

8/10 Baik

Darrell

Sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

Ivis

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
My room 1455 was not properly cleaned we are a family of 4 they only put three towels and three coffees, I called and requested more towels and coffee, nothing never came! The hotel was way too crowded pool service was extremely slow! We had to wait 45min for our food! We had daily beach lounge included in the resort fee and they wanted to charge us for lounge chairs at the beach! The sink was constantly overflowing and the shower had no pressure! The only thing I liked was my balcony view!
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Debora

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was Amazing. Plenty of space and food options in door restaurants and cafe
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Debora,Thank you! It was a pleasure to have you as our guest at The Diplomat Beach Resort Hollywood, and we are delighted you had such a wonderful visit. Your kind words about our amazing property and wonderful amenities are appreciated and will be shared with the team. We look forward to welcoming you back for many more memorable visits.

10/10 Cemerlang

Hany

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love this hotel😍😍😍😍😍
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Hany,We're always thrilled to hear that our guests have had such a positive experience! From all of us at The Diplomat Beach Resort Hollywood, thank you for sharing your lovely review, and we hope to have the opportunity to welcome you back on another occasion.

8/10 Baik

Gordon

Mengembara bersama keluarga
Sukakan: Kemudahan
Overall liked the stay. Not sure it was worth the money spent . Definitely needed updating.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Gordon,Thank you for sharing your feedback with us. We're glad to hear you enjoyed your stay, and we appreciate your insights. We understand your concern about the value of your stay, and our team is committed to enhancing our facilities to meet our guests' expectations. We hope to have the opportunity to welcome you back to The Diplomat Beach Resort Hollywood for an even more enjoyable experience.

10/10 Cemerlang

Joshua

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Joshua,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

8/10 Baik

Jared

Mengembara bersama pasangan
Only had one grumpy staff member.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Jared,Thank you for choosing The Diplomat Beach Resort Hollywood and for sharing your kind review. Please know that we pride ourselves on our amazing, top-notch staff, so while we are happy you were impressed, we apologize that you didn't have the perfect experience we strive for. Your comments will be shared with the team, and we look forward to welcoming you back again soon.

8/10 Baik

laura

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Our only complaint is the food. It’s more “all inclusive “ quality. I expected better quality especially for the price.
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Laura,Thank you for taking a moment to let us know about your experience staying with us. Although we are glad you enjoyed your visit overall, we apologize for any concerns with our food. We appreciate your feedback and will share your comments with our team for review. It was our pleasure to host you, and we hope you will stop by and see us again the next time you visit the area.

8/10 Baik

Jared

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Expensive parking everywhere you go.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Jared,We thank you for sharing your honest feedback with us. We will keep your comments in mind when we review our prices to ensure we're offering the best value possible, and we hope you'll stay with us again soon at The Diplomat Beach Resort Hollywood.

10/10 Cemerlang

Vicki

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Kid friendly fantastic time! The pool and outdoor bathrooms were not clean! The pool had chicken nuggets and all kinds of food floating along the sides. The bathroom floors were not clean nor were stalls!
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 28 Mei 2024
Dear Vicki,Thank you for being our guest and sharing your feedback. While we are happy you had a fantastic stay overall, we are surprised and disappointed to learn there were concerns with the pool area. We take great pride in ensuring our resort is spotless, so we apologize that this was not always the case during your visit. Your comments will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.

10/10 Cemerlang

Daniel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 27 Mei 2024
Dear Daniel,We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

4/10 Lemah

Milagros

Mengembara bersama pasangan
We’ve been staying at the Diplomat for years and hadn’t been there for a while. It’s not so clean like before and the guest service’s is awful. We asked for our complimentary waters and they just said they didn’t have any. The day we were checking out we had put up the do not disturb sign and the housekeeper knocked really hard on our door at 9:30am. When I peaked my head outside she just screamed check out never looked back at me. I can continue but it’s way too much. Oh we got 2 margaritas with spoiled lime juice and were charged $63.50. They said they would make up for it and never did and so on and on and on…
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 27 Mei 2024
Dear Milagros,Thank you for your review. We're very sorry to hear your recent stay with us was not up to standards, and we'd like to take this moment to offer our sincerest apologies. We will retrain our team on how to deliver nothing but the best in service, and we thank you for your feedback, which allows us the opportunity to improve the experience we provide our guests.

8/10 Baik

Frances

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I truly enjoyed the lobby it was so beautiful all the plants, palm trees area . I loved sitting there to read and have my lunch or dinner . Everyone was so nice . I would definitely come back.
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 25 Mei 2024
Dear Frances,Thank you for your wonderful review! We're delighted you enjoyed our beautiful lobby with its plants and palm trees, making it a perfect spot for reading and dining. It's great to know our team contributed to your positive experience. We look forward to welcoming you back to The Diplomat Beach Resort Hollywood soon!

10/10 Cemerlang

NAKIA

Sukakan: Kebersihan
Everything was very nice
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 25 Mei 2024
Dear Nakia,Thank you for choosing The Diplomat Beach Resort Hollywood and for sharing your five-star rating! We are delighted to hear that everything was satisfactory during your recent stay. It was a sincere pleasure to host you and we look forward to welcoming you back soon.

10/10 Cemerlang

Antonio, Greer

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great front desk , but the housekeeping needs more attention
Menginap 6 malam pada Mei 2024
Respons daripada General Manager pada 23 Mei 2024
Dear Antonio,Thank you for taking the time to leave this review. We apologize for the inconvenience you experienced during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We hope you consider staying with us again.

10/10 Cemerlang

Angelica

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Highly recommend! We will be going back soon!
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 23 Mei 2024
Dear Angelica,We're delighted to have earned your recommendation. It's important to us to ensure our guests have a comfortable, welcoming stay, and we trust that was the case for you. Please return to The Diplomat Beach Resort Hollywood soon for an even better time.

10/10 Cemerlang

Arlein

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was a great stay . Amazing pool fun and hotel decor
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Arlein,Thank you for choosing The Diplomat Beach Resort Hollywood! We are thrilled you enjoyed your stay, and we appreciate your compliments on our immaculate decor and relaxing pool area. It was a pleasure having you here, and we look forward to welcoming you back for another delightful stay in the future.

10/10 Cemerlang

Torius

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Torius,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

4/10 Lemah

Nancy J, New Orleans

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Nancy,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.

10/10 Cemerlang

vania

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Vania,Thank you for your review! We're delighted to hear about your positive experience at The Diplomat Beach Resort Hollywood. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another outstanding stay.

10/10 Cemerlang

vania

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 22 Mei 2024
Dear Vania,Thank you for your five-star rating of The Diplomat Beach Resort Hollywood! We're thrilled to hear you had a fantastic experience, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Cemerlang

Eliane G S

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It’s was great to be there for the 5° time. I’ll be back for sure. No complain at all.
Menginap 4 malam pada Mei 2024
Respons daripada General Manager pada 19 Mei 2024
Dear Eliane,We're delighted to welcome you back again to The Diplomat Beach Resort Hollywood! Your loyalty means the world to us, and we're thrilled to hear your experiences are consistently enjoyable. We can't wait to host you again for many more memorable stays in the future.

10/10 Cemerlang

Diana

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful property and excellent amenities. However, because we were there over Mother’s Day weekend the crowd was more than the outdoor restaurant might have anticipated and the the waiting time to receive our food order was well over an hour.Also, to my dismay, we found a steak knife laying on the tile around the pool where children were playing. We returned the knife to the staff which was very apologetic.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 19 Mei 2024
Dear Diana,Thank you for your compliments on our beautiful property and excellent amenities. We're glad your overall experience was positive, and we appreciate your patience during the busy Mother's Day weekend. Your feedback is greatly appreciated. Please come see us again soon.

10/10 Cemerlang

Daniela

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Expensive
Menginap 1 malam pada Mac 2024
Respons daripada General Manager pada 19 Mei 2024
Dear Daniela,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should you find yourself back in the area, please come see us again.

10/10 Cemerlang

Duany

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 19 Mei 2024
Dear Duany,It was a pleasure hosting you at The Diplomat Beach Resort Hollywood! We're glad you enjoyed your visit, and we hope to see you again soon.

10/10 Cemerlang

melissa

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Everything at the hotel was wonderful. The only thing that needs improvement is there is absolutely nothing to eat after 10 PM in the hotel. The valet told me to Uber somewhere to get food. They don’t even have a little snack shop .the second thing was the valet they were totally overwhelmed, and it took forever to get our car. The parking lot was full and we had to park across the street. The parking lot was full and we had to park across the street.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 19 Mei 2024
Dear Melissa,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any inconvenience with the onsite dining hours and for any difficulties with parking. We'll keep your comments in mind, and we hope to see you again soon.

8/10 Baik

Christina

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I did like the how the staff was accommodating. I wish the shower stall was bigger. The overall hotel was very nice.
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 17 Mei 2024
Dear Christina,Thank you for leaving us a review. We are glad our team was able to accommodate your needs and that you enjoyed your stay. Rest assured, we will take your feedback regarding the shower into consideration as we continuously strive to make improvements for our guests. Your comments are appreciated, and we look forward to welcoming you back to The Diplomat Beach Resort Hollywood again in the future.

10/10 Cemerlang

Svjetlana

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything good
Menginap 3 malam pada Mac 2024
Respons daripada General Manager pada 17 Mei 2024
Dear Svjetlana,We're so happy that you enjoyed everything about your stay! It was our pleasure to host you at The Diplomat Beach Resort Hollywood. Thank you so much for the perfect rating, and we hope to see you again soon.

10/10 Cemerlang

KIRK

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice stay
Menginap 3 malam pada Mac 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Kirk,Thank you for your wonderful five-star review. We are delighted you enjoyed your stay at The Diplomat Beach Resort Hollywood and look forward to welcoming you back for another great visit.

10/10 Cemerlang

Donna

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing stay overall
Menginap 5 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Donna,Thank you for your review and for giving us a perfect rating! It's wonderful to know you thoroughly enjoyed your recent experience at The Diplomat Beach Resort Hollywood, and we hope to have the pleasure of your company again soon.

10/10 Cemerlang

Steven

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Steven,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

10/10 Cemerlang

Becky

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Becky,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 Cemerlang

John Robert, Melbourne

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean, nice and great atmosphere at the lobby bar
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 15 Mei 2024
Dear John,Thank you for choosing The Diplomat Beach Resort Hollywood and for sharing your kind review. We are delighted you enjoyed our clean accommodations and welcoming atmosphere at the lobby bar. It was truly a pleasure having you here, and we'd be delighted to welcome you back.

2/10 Teruk

Mayank

Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Mayank,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.

6/10 Boleh diterima

JORGE L

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
No lo recomiendo para familias con niños no reciben la basura y la música alta con bajo fuerte , además mucha bebida alcohólica y Mariguana
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Jorge,While we thank you for being our guest and sharing your feedback, we are sorry to hear your stay didn't meet your expectations. Rest assured, we take your concerns very seriously as we strive to provide nothing but the best for our great guests. We will certainly share your concerns with our team to ensure we are meeting our high standards of comfort, cleanliness, and convenience going forward. Thank you for your review, and we would be grateful to have another opportunity to impress you in the future.

6/10 Boleh diterima

JORGE L

Fuimos con mis hijos y nietos pequeños por el día de las madres , un hotel con tantos huéspedes debe tener más empleados de limpieza en el área de playa y piscina , nunca había visto tanta comida y bebidas en el borde de la piscina , no se podía caminar además de una peste a MARIGUANA, nosotros no usamos el área de la piscina más bien la playa , hay que tener restricciones y pensar que son familias con niños y contratar más empleados para q mantengan esas áreas limpias , los cestos de basura al tope , si son personas decentes y con niños no lo recomendaría
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 16 Mei 2024
Dear Jorge, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your Mother's Day visit. Rest assured, we take your concerns seriously and will address them with our team to ensure we are meeting our high standards of guest satisfaction going forward. Nevertheless, it was a pleasure to welcome you and your family here. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

6/10 Boleh diterima

Hector

Mengembara bersama keluarga
THE FOOD IS NOT WOOD the restaurant staff is not profecional
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 15 Mei 2024
Dear Hector,While we always appreciate hearing from our guests, we are surprised and saddened to see you had a disappointing experience. Our team and dining options are usually considered some of the best in the business, so we apologize that this wasn't your experience. We will review your concerns and our high standards to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you further.

10/10 Cemerlang

Donta

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Everything
Menginap 2 malam pada Mei 2024
Respons daripada General Manager pada 14 Mei 2024
Dear Donta,Thank you very much for the five-star review! We are delighted that you had a truly exceptional experience with us. It was our honor to have you join us at The Diplomat Beach Resort Hollywood, and we look forward to your next visit.

8/10 Baik

Yurnet

Sukakan: Kakitangan & perkhidmatan
Demasiadas personas y muy pocas sillas no había donde sentarse y el restaurante de la playa tremenda demora para poder sentarse almorzar
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 14 Mei 2024
Dear Yurnet,Thank you for your review. We are delighted to see that your stay with us was a satisfactory one overall. However, we apologize for any inconvenience you experienced at our beach restaurant. We strive to make improvements for the benefit of our guests, so we will share your comments with our team to ensure any opportunity for potential change is seized. It was a pleasure having you here, and we hope to welcome you back in the future.

10/10 Cemerlang

Yoandry

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love this place!!! Room with a view partial view to the city and ocean. Staff always friendly and helpful. Definitely coming back soon!
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 13 Mei 2024
Dear Yoandry,We're delighted you enjoyed your stay at The Diplomat Beach Resort Hollywood! It's great to know that our beautiful views and friendly staff helped make your visit memorable. The next time you're in town, please come see us again.

6/10 Boleh diterima

ISABELLA

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is beautiful and well maintained. Staff is great. Unfortunately they play thundering music/ noise at the pool.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 14 Mei 2024
Dear Isabella,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our beautiful property and great team, we are sorry you were inconvenienced by the noise at the pool. We constantly strive to make improvements, and we will be sure to share your comments with our team. Nevertheless, it was a joy having you here at The Diplomat Beach Resort Hollywood, and we look forward to welcoming you back and impressing you further in the future.

10/10 Cemerlang

Natan

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The hotel was great.
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 13 Mei 2024
We are thrilled to have received your five-star rating. Additionally, it is fantastic to learn you enjoyed your stay at The Diplomat Beach Resort Hollywood. Hopefully, we will see you again soon, as it was a pleasure hosting you!

10/10 Cemerlang

Naidelys

I love this place
Menginap 1 malam pada Mei 2024
Respons daripada General Manager pada 13 Mei 2024
Thank you for your stellar review! It was a pleasure hosting you at The Diplomat Beach Resort Hollywood.