Cari Apartment di Pulau Carey

"The room is kept clean and comfortable. The washroom is large enough. It was a pleasant stay except the location which is pretty far from the city centre of KL. "

"Room wasn't 100% cleaned - found a used cotton pad on the table, phone and tabletops were quite dusty and two out of the three rooms we booked did not have shower gel - they did't refill. A bit of a letdown as we had high expectations after staying at other Doubletree hotels. However, the hotel itself was quite beautiful and the beds were comfortable. "

"Clean and comfortable room. Every staff is friendly and will greet you everywhere. Easy and fast when check in and out. Variety choices of food provided for the buffet at Paya Serai restaurant. A lot of parking slot though during weekend. The set back was the loud noisy sound of vehicles on the road outside of the hotel. Can't sleep well the whole night due to the noise disturbances although the bed and pillow are comfortable. There are only KFC and 1 nasi kandar restaurant and 1 convenient shop near to the hotel. "

"Air condition not cool at all "

"Smooth check in and out superb service provided by all staffs"

"My all time favourite hotel to stay during Christmas week as it is so convenient direct link to One utama shopping mall. Excellent breakfast with variety choice and fresh juice is my girl favourite. "

"The room with park view is awesome"

"Booked 2 superior rooms at RM600++ per room per nite. Arrived 1pm at hotel. Unfortunately no early check in was available. But saw them giving priority to group check in which hasn't arrive and their rooms were ready. Was informed rooms only available to check in after 3pm. Reception told us will call us once rooms are ready. So we went out for lunch. Unfortunately no one called us. The reception team could have more customer oriented training in handling customers! The Accor Hotels corporate video shows welcoming drinks for all hotel guest, but none was served. Entered the bedroom. Air-conditioning wasn't cold. Room air-con remained the same till check out - HOT! Air-con was noisy. Shower room water controller didn't have different blue or red color to differentiate the cold or hot water. Called reception to ask and was inform to wait 10 mins before hot water comes on. The bathtub shower feature malfunctioned too. Couldn't enjoy my bath! Requested for late check out when check in. They informed latest check out is 1pm. On actual day, they requested to check out at 12noon instead. When I told them what I was informed check out is at 1pm, they say you will have to pay charges. Only after raising my voice, they agreed on 1pm. Very poor on Customer orientation. I really had high expectation on their customer services and hotel condition with the price I was charged for the room. Unfortunately, I had high DISAPPOINTMENT! Couldn't believe this is the Accor Hotels standard!"

"Bedsheet could have been more clean… there is still dirt stain"