4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Hilton Vacation Club Mystic Dunes Orlando

3.5 out of 5
Hilton Vacation Club Mystic Dunes Orlando
7600 Mystic Dunes Lane, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2077 out of 3165 reviews" "
Rating 8 - Good. 605 out of 3165 reviews" "
Rating 6 - Okay. 239 out of 3165 reviews" "
Rating 4 - Poor. 122 out of 3165 reviews" "
Rating 2 - Terrible. 122 out of 3165 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

barbara

Travelled with family
Liked: Staff & service, amenities
The staff was friendly and very helpful ! The area is nice , and they do offer all the services you could need. I felt the room we had was in need of some TLC. It was clean , loved the washer and dryer in the unit, but the plaster from the ceiling was falling , tree he couch was uncomfortable, and the furnishings were just dated and not what I expected from Hilton . I do think the push to attend the 2 hour sales pitch is a bit much, and is off putting to do so as you have just checked in.
Stayed 3 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Ashely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 2 nights in May 2024
Response from etx-RLucas on 28 May 2024
Thank you for your feedback. Hope to see you again soon

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the property were beautiful, and the Staff and service was great!
Stayed 1 night in May 2024
Response from etx-RLucas on 28 May 2024
Thank you for your feedback. Hope to see you again soon

10/10 Excellent

Julius

Travelled with family and small children
Amazing service and me and my son love the property and amenities.
Stayed 2 nights in May 2024
Response from MDR on 28 May 2024
Glad you had fun. Hope to see you soon

10/10 Excellent

Clariann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, will definitely be back.
Stayed 1 night in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

10/10 Excellent

Belkis

Travelled with family, Travelled with family and small children
Liked: Staff & service
Besides of what I’ve been handling with Lori ,rose and Mr Villanueva I believe they deserve loyal returning guests you have us for sure ! Thank you for all you help but pls get those acs fixed as well. 🙏 5 stars earned
Stayed 3 nights in May 2024
Response from MDR on 28 May 2024
Thank you for your feedback. Hope to see you again soon

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really in enjoyed our stay. Felt the comfort or home. We will return.
Stayed 3 nights in May 2024
Response from MDR on 28 May 2024
Thats great to heard. We hope to see you again

8/10 Good

Barbara

Travelled with family and small children
Liked: Staff & service, amenities
The room wasn't very clean on my check in. I had to wipe down things. There was hair on walls and toilet. Dried food on cabinets in kitchen. Light switches dirty and bedroom door had something red dried on it.
Stayed 3 nights in May 2024
Response from MDR on 28 May 2024
I do apologize for your inconvenience during your stay.

6/10 Okay

John

Disliked: Cleanliness
Accommodations were good but the bathroom had a urine smell and I called about it but no one came to try to clean it.
Stayed 4 nights in May 2024

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice landscaping, clean rooms friendly staff easy check in. Would stay again
Stayed 4 nights in May 2024
Response from MDR on 28 May 2024
Great to hear hope you return soon

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

8/10 Good

Beatriz

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location. Found blood in one of the bed sheets
Stayed 3 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to many famous areas
Stayed 4 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

10/10 Excellent

Suad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time
Stayed 3 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful
Stayed 2 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back! Best regards,

8/10 Good

Ted

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey quiet property, the staff very nice and the areas is beautiful
Stayed 3 nights in Mar 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Yaquelin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back to stay here again.
Stayed 4 nights in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Desk staff is accommodating. Don't appreciate the parking pass system.
Stayed 6 nights in Apr 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and complete. Bed comfortable.
Stayed 1 night in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Lindsey

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mystic Dunes is the epitome of resort! My husband and 2 children (4 and 18 months) and I just stayed for a week. It was HUGE, beautiful and most importantly CLEAN!! The staff was very accommodating and very nice! The room we orginally booked was not available so they upgraded us and it was beautiful! The room was huge and more apartment like then hotel room. It was all very clean and well kept. We visited 2 of the 4 pools and they also were very clean and well kept. I loved that I could text the front desk with sny concerns or questions. They text almost everyday to make sure we had everything. I told my husband before we even left that i couldnt wait to go back. Its 15 mins to DW and close to a walmart which is always a plus!! Would HIGHLY recommended
Stayed 5 nights in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s helpt
Stayed 1 night in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this property and would definitely stay here again. Our condo was beautiful.
Stayed 4 nights in Feb 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Leamsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Desk on 27 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love these place swimming pools clean has 4 pools nice place I would recommend
Stayed 2 nights in May 2024
Response from etx-LillVazquez on 24 May 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from etx-LillVazquez on 29 May 2024
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests and your concerns will be addressed. We hope you’ll give us the chance to restore your trust in us in your future travels.

4/10 Poor

Waleed

Travelled with family and small children
Disliked: Cleanliness, staff & service
I stayed for six nights at Mystic Dunes Hilton Vacation Resort and was disappointed with the service. Despite the promise of room service, my suite wasn't cleaned and the bed wasn't made during my four-day stay. Additionally, the Hilton program I attended was a very bad experience. Overall, I would rate my stay as zero out of five.
Stayed 6 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed the size of the room, the amenities, including the pool with water slide.
Stayed 3 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 6 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had no complains about the property. Good price for a last minute trip.
Stayed 4 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

8/10 Good

Shabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything wish the property had late check out option
Stayed 2 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you for taking the time to share feedback regarding your experience. Our goal is to ensure that our valued guests receive our very best service and we are truly sorry to see that we did not earn an outstanding rating in all aspects of your stay. Rest assured, your feedback is important to us and will be used to aid in improving our services and offerings. Thank you again for your comments and we hope that you will provide us a future opportunity to fully exceed all of your expectations.

10/10 Excellent

Alejandro

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 23 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

10/10 Excellent

Tameka

Travelled with family and small children
Liked: Amenities
I loved everything about the resort.
Stayed 4 nights in May 2024
Response from etx-LillVazquez on 21 May 2024
Thank you for taking the time to complete and return our survey. Your comments are valuable to us and we appreciate you taking the time to describe your experience.

10/10 Excellent

Dorahnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was A1 we were very satisfied.
Stayed 3 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for taking the time to share feedback regarding your experience. It is pleasing to know that our team provided quality accommodations and rendered exceptional services synonymous to our brand’s high standards during your visit. Your feedback is greatly appreciated and we are looking forward to serving you on your future visits to our resort.

2/10 Terrible

Michele

Response from Front Desk on 22 May 2024
Thank you for taking a moment to share your experience. It was a pleasure hosting you on your recent visit to our resort. Please accept our humblest apologies for the service fractures you encountered that seem to have greatly impacted your visit. If you feel compelled to share what caused your low rating, we would love to hear your feedback as it helps us to improve moving forward. Thank you again for your response. We hope to have a future opportunity to serve you and fully exceed all of your expectations.

10/10 Excellent

Leyanis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Kay on 21 May 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Okay

Tania

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed 4 days, and in those 4 days our keys would not work. We called Saturday for someone to come and fix the key cards, because they would not work at the gate, the foiger door, and the apartment door. The first time they brought us new keys, but it only worked to open the apartment door. We had to leave to buy food, and when we came back, the security guard wasnt there anymore and the only way to get in was using the key card to open the gate. It didn't work. If is wasn't because another car came, and we sneaked in, we would of had to sleep in our car. Then on Sunday, same thing happened. My mom, my sister and I had our own keys, and none of our keys worked again. Thankfully we had a neighbors next to our apartment that let us in through the foiger door, but the keys did only worked for the apartment. I literally called 4 times to guest services, and each time they said they would send someone, and no one came. I guess everyone had the day off. I will never go back here.
Stayed 3 nights in May 2024
Response from Kay on 21 May 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!! I checked in on the 16th of May, and was in the property for 2 days. I was there for business, not pleasure. The first thing that was awesome was Gabrielle who checked me in, so pleasant and professional, she was truly sincere when she let me know that anything I needed to contact her immediately. I checked out on Saturday m, where Sharlene was so pleasant and shared with me the opportunity to return and maybe become a club member, emphasizing that I am under no obligation!! The property is amazing - I loved the suite: it was so clean and everything that is needed - having a complete kitchen, living room and dining room was the best! Even the pots and pans, and silverware and plates were neatly stacked, it was unreal!! I am definitely coming back with my family. Looking forward to having an amazing time.
Stayed 2 nights in May 2024
Response from Kay on 21 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando

10/10 Excellent

darryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the size of the villas.. everyone sleep comfortable.
Stayed 2 nights in May 2024
Response from Kay on 21 May 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Love that it's always clean
Stayed 3 nights in Feb 2024
Response from Kay on 21 May 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Excellent

TOMMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it's always clean.
Stayed 3 nights in May 2024
Response from Kay on 21 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando.

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful except for the tv in the 2nd bedroom. It only had 6 cable channels
Stayed 2 nights in May 2024
Response from Kay on 21 May 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Jermaine, Kissimmee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with your family. Very affordable
Stayed 2 nights in May 2024
Response from Kay on 21 May 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with family, friendly options
Stayed 2 nights in May 2024
Response from etx-LillVazquez on 19 May 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

6/10 Okay

Romany

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in May 2024
Response from Kay on 21 May 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing from check in to check out! Will be back.
Stayed 2 nights in May 2024
Response from etx-LillVazquez on 19 May 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

8/10 Good

Diego Rodrigo Mercado

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N
Stayed 7 nights in May 2024
Response from etx-LillVazquez on 19 May 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in May 2024
Response from etx-LillVazquez on 19 May 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.

10/10 Excellent

Besaida, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from etx-LillVazquez on 19 May 2024
I hope your travels return you to Mystic Dunes Resort & Golf Club or any other Hilton Vacation Club destination as I’m confident you will receive an exceptional vacation experience that our members, owners, and guests have to come to expect.