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Rating 10 - Excellent. 3402 out of 6314 reviews" "
There were many things like the door jamming, the toilet backing up, the outlets not working… and now I’m trying to organize a receipt and it’s a whole ordeal. Plus. They said parking is complimentary and they didn’t specify that you have to buy it at a certain rate (that excludes their honors members.) so now we are paying 100$ extra because of our loyalty status.
Walked around and several good options for dining close by
Angela
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 May 2024
Angela, thank you for sharing your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. The team is pleased to hear you enjoyed the nearby dining options. We're looking forward to welcoming you back!
Trudy, thank you for highlighting the excellent location of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted that you enjoyed your stay and hope to welcome you back soon!
Miguel, the team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled that you consider us the best option near the parks. We look forward to welcoming you back for another fantastic stay!
Great place, great service and process to check in and check out was easy. the staff very attentive and helpful
Josue Javier
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Josue, thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you had an excellent stay. We're pleased that the check-in and check-out process was smooth and that our team members were attentive and helpful. We're looking forward to welcoming you back soon!
4/10 Poor
Eric
28 May 2024
Disliked: Staff & service
Eric
Stayed 6 nights in May 2024
10/10 Excellent
Zaida Enid Cintron
28 May 2024
Liked: Cleanliness, staff & service
Zaida Enid Cintron
Stayed 2 nights in May 2024
10/10 Excellent
Aram
Travelled with family, Travelled with family and small children
I like that you can walk to Universal. The staff were friendly. The room was clean.
Aram
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Aram, thank you for your kind review. The convenience of being close to Universal and our friendly team members are indeed some of the highlights at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted you enjoyed your clean room and your stay with us. We look forward to welcoming you back!
4/10 Poor
Antoinette
Travelled with family and small children
27 May 2024
Liked: Cleanliness
The bathroom needs to be updated. Toilet, sink and shower had visible damage.
$31 additional for parking is absurd and was not for mentioned in the Expedia listing.
Antoinette
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Antoinette, thank you for sharing your feedback. It is disappointing to hear about the condition of the bathroom and the unexpected parking fee. Your comments are valuable, and will be shared with the relevant team members.
The poperty was within walking distance of many attractions.
Nadia D
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Nadia, thank you for highlighting the great location of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We are delighted you enjoyed being so close to many attractions. We're looking forward to welcoming you back!
Friendly staff
Clean
One recommendation put fan in bathroom
Lori
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Lori, thank you for your fantastic review! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando are thrilled to hear you found them friendly and the hotel clean. Your suggestion regarding the bathroom fan is appreciated. We look forward to your next stay!
Shower was not working in one room and there was drain blockage in the second room.
Poonam
Stayed 3 nights in May 2024
Response from Customer Service on 27 May 2024
Poonam, thank you for bringing these issues to our attention. The maintenance concerns you experienced are not reflective of our usual standards. Our team is committed to resolving such matters promptly to ensure our guests have a pleasant stay. Your feedback is invaluable for us to improve.
2/10 Terrible
Connie
Travelled with family, Travelled with family and small children
27 May 2024
Liked: Cleanliness
Disliked: Staff & service
I waited four hours for a room..room wasn't ready til 730 instead of 4
Connie
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Connie, thank you for sharing your experience. The situation you encountered is certainly not typical for our guests. Your patience during the wait is appreciated. We hope you consider giving us another chance in the future.
Christian, thank you for taking the time to rate your stay. Your feedback is important to us. If there was anything specific that impacted your visit, please let us know. We'll do our best to address any concerns you may have.
Thank you for sharing, Luen-Marie!At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Always like staying at this hotel, my kids love it and it's close to everything !
Rachel
Stayed 3 nights in May 2024
Response from Customer Service on 27 May 2024
Rachel, thank you for your feedback! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you and your kids enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit!
10/10 Excellent
Maria
26 May 2024
Liked: Cleanliness
Maria
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
Maria, thank you for your excellent rating. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!
Good access to dining options. No free breakfast though. Staff is very friendly and helpful. Shuttle was available to Universal. Room was comfortable. Amenities on the property are good.
Ronald
Stayed 5 nights in May 2024
Response from Customer Service on 27 May 2024
Ronald, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It is great to hear that you enjoyed the convenient access to dining options and found the room comfortable. We are pleased our team members were friendly and helpful. Your feedback about breakfast is appreciated, and we're happy you took advantage of our shuttle service and amenities. We hope to have the pleasure of welcoming you back soon!
Patrina, thank you for your positive rating! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to know you enjoyed your stay. We look forward to welcoming you back soon!
8/10 Good
Alissa
Travelled with family
25 May 2024
Liked: Property conditions & facilities
Some of the staff at the front desk were pretty rude for no apparent reason. Said there was a glitch in the system with my credit card on file. When I asked a few questions the girl became uppity and defensive towards me for just asking a few simple questions. Pamela and Niecey were very nice and accommodating. Pretty upset that on our first day, there was an incident at the pool and we never got back in. When I mentioned it staff didn’t really seem to care. Cleaning services were subpar, had to refill my own tissues and toilet paper.
Alissa
Stayed 4 nights in May 2024
Response from Customer Service on 27 May 2024
Alissa, thank you for sharing your experience with us. It is great to hear that Pamela and Niecey were accommodating during your stay. Your feedback about some of the front desk interactions and the incident at the pool is valuable, and it will help us improve. We apologize for any inconvenience with the cleaning services. We hope you will consider staying with us again in the future.
Great location. Staff was very friendly. Great amenities on property.
ANGELA
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Angela, thank you for your kind words! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled that you enjoyed the location, amenities, and the friendliness of our team members. We hope to welcome you back soon!
We appreciate the feedback, Dariusz.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Have a great day!
¡Gracias por compartir esta calificación perfecta, Jean!¡Estamos encantados de saber que disfrutó su estadía en el hotel DoubleTree by Hilton en la entrada de Universal Orlando! Es un placer para nosotros atenderlo al máximo. Después de todo, ¡tu felicidad es nuestra principal prioridad! ¡Ya estamos esperando su próxima visita!
We liked our room, the pool enclosure, and the variety of dining options. Great location. However, parking was a hassle because our room key didn't open the gate and we had to press the help button to open the gate.
Craig
Stayed 4 nights in May 2024
Response from Customer Service on 25 May 2024
Craig, thank you for taking the time to share your review. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted that you enjoyed your room, the pool area, and the diverse dining choices. The hotel's prime location is indeed a highlight. We apologize for any inconvenience you experienced with the parking gate. Your feedback is valuable, and we appreciate your understanding.We're looking forward to welcoming you back soon!
Karen, thank you for sharing your experience. We're glad to know you enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Please know we continuously work on improving our check-in process. We look forward to welcoming you back soon!
Friendly staff, very clean, had a nice stay overall. Only downside is parking is very expensive per day.
Greysy
Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Greysy, thank you for sharing your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you enjoyed your stay. It is wonderful to know you found our team friendly and the hotel very clean. Your comments about parking have also been noted. We look forward to welcoming you back soon!
Alvin, thank you for your kind words! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando are always dedicated to providing excellent service. We're thrilled to hear you found them very helpful. Looking forward to welcoming you back soon!
I’ve stayed her a couple times . Relaxing stay, great staff and calm .
Angelica
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Angelica, thank you for your kind words and for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando again. It is wonderful to hear that you had a relaxing stay and found our team members to be great. We look forward to welcoming you back on your next visit!
Imisuy, thank you for the wonderful feedback! It's great to hear that our location was ideal for your family. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando looks forward to welcoming you back for another great stay.
Good pool, Starbucks inside hotel, good all you can eat breakfast.
Steven
Stayed 5 nights in May 2024
Response from Customer Service on 23 May 2024
Steven, thank you for sharing your positive experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted you enjoyed the pool, Starbucks, and our all-you-can-eat breakfast. We're looking forward to welcoming you back soon!
The hotel was clean and the staff was nice an welcoming loved the fresh baked cookies they gave us when we first checked in an the restaurants was near by didn’t have to go out too far to dine an the bus stops was near by so just in case you don’t have transportation you can still get around
Carissa Yvette
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Carissa Yvette, thank you for sharing your great experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted to hear that you enjoyed the warm cookies and appreciated the convenient location. We hope to welcome you back soon!
Daniel, thank you for your review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!
Gaganpreet, thank you for your fantastic rating of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! The team is delighted to know you had a great stay. We hope to welcome you back soon!
Ingrid Hernandez, thank you for your kind words. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you had a perfect stay! We look forward to welcoming you back.
Property had a beautiful pool, jacuzzi and play area for the kids along with several food options on site and a Starbucks. Very convenient 15-20 min away from Disney parks and 5 min drive to universal Orlando/city walk. Thanks for a great stay!
Juan Carlos Lopez
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Juan Carlos Lopez, thank you for sharing your wonderful experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted you enjoyed the pool, jacuzzi, and kids' play area, as well as the variety of dining options available on site. We're glad our location added to the convenience of your visit. We look forward to welcoming you back for another fantastic stay!
Rob, thank you for your great feedback! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando strive to create a welcoming atmosphere, and we're glad you enjoyed their friendliness. We're looking forward to your next visit!
Yik Yu, thank you for your kind words! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you enjoyed the location and service. We're looking forward to your next visit!
The property was tired, there were a few plumbing issues. Staff was friendly when you saw someone. Pool was nice but needed more care it was smelly and not clear.
Grant
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Grant, thank you for sharing your feedback. The comments regarding the property's condition and the pool cleanliness have been noted. On the bright side, it is good to hear that you found our team members friendly. We appreciate your input and will use it to improve our services.
Parking should be better price range for persons staying at the hotel.
Génesis Marie González
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Génesis, thank you for your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando appreciates your suggestion regarding parking pricing. Your comments help us improve guest experience. We hope to welcome you back soon.
Very basic hotel but worth the money. You have to pay $32 a night for parking which is a little pricey but it is convenient as there is no parking near by. Room seemed decently clean and you are in a good location right next to universal so Ubers are cheap
Maria
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Maria, thank you for your positive feedback on your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It’s great to hear you appreciated the value and convenience of our location. Our team is pleased you found the room cleanliness satisfactory and hope the proximity to Universal made your trip enjoyable. We're looking forward to welcoming you back soon!
Deborah, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando again! We are delighted to hear that you enjoyed your stay. We’re looking forward to welcoming you back for a third visit!
This is a great stay for anyone going to Universal Studios. Easy shuttle to and from the the park. Clean property and nice pool area. Tons of dining options around the hotel.
Jeremy
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Jeremy, thank you for your excellent review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted you enjoyed your stay and found the shuttle service convenient. It's wonderful to hear you appreciated the cleanliness and pool area as well as the nearby dining options. We’re looking forward to welcoming you back for another fantastic experience!