Exterior

Reviews of Residence Inn Marriott New York Downtown Manhattan/WTC Area

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1004 reviews" "
Rating 8 - Good. 266 out of 1004 reviews" "
Rating 6 - Okay. 52 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great customer service
Stayed 4 nights in May 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this location. Breakfast was good. The room credit for items in the store came in handy. The staff was very attentive. If the connection for internet was working to view Netflix or Yourube, I would have been in Heaven.
Stayed 3 nights in May 2024

8/10 Good

RABIN

Liked: Staff & service, property conditions & facilities
Location: prime Breakfast: good Cleanliness: not great
Stayed 2 nights in May 2024

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Moshe, thank you for your kind words about the Residence Inn New York Downtown/World Trade Center Area. We're thrilled to hear that you enjoyed our excellent service. We're looking forward to welcoming you back soon!

10/10 Excellent

Rinku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Rinku, thank you for highlighting the convenience of Residence Inn New York Downtown/World Trade Center Area. The team is pleased to hear that you found your stay to be seamless. We're looking forward to welcoming you back for another great experience.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book this place they serve breakfast . You Get a 25 dollar credit to their store. Beds are comfy. Studio rooms are equipped with refrigerators and microwaves and dishes. Staff are courteous and friendly. easy check in process.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
George, thank you for sharing such a wonderful review of Residence Inn New York Downtown/World Trade Center Area! It is great to hear that you enjoyed our amenities and found the beds comfortable. The team is delighted to know you had a smooth check-in process and appreciated their courteous service. We look forward to welcoming you back on your next visit!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, lots of space, full fridge. The man who checked us in was super kind, helpful and personable. The only issue I have is that we called for towels Saturday night and they never came so we had to call again Sunday morning. But we’d stay again despite that little snafu.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Rebecca, thank you for sharing your experience at the Residence Inn New York Downtown/World Trade Center Area. It is fantastic to hear that you enjoyed the clean, spacious room and appreciated the full fridge. Our team is pleased to know you found the check-in process to be welcoming and helpful. We apologize for the inconvenience regarding the towel request. We're looking forward to welcoming you back for an even better stay next time.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facility!
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Alexandra, thank you for your kind words! The team at Residence Inn New York Downtown/World Trade Center Area is thrilled that you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Wuilder A, Miami

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the service they provided me was excellent. They were very kind . Thanks for everything.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Wuilder, thank you for your kind words! The team at the Residence Inn New York Downtown/World Trade Center Area is thrilled to hear that you had an excellent experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Felica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Thank you for the fantastic rating, Felica!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn New York Downtown/World Trade Center Area! We can't wait to see you again soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a good stay
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Dana,Thank you for sharing your positive experience at the Residence Inn New York Downtown/World Trade Center Area. We're delighted you had a good stay and hope to see you again soon!

10/10 Excellent

JACOB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The room was larger than most others I have stayed in while in New York. The staff was great and breakfast was amazing.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Jacob, it's wonderful to hear that you had an outstanding stay at the Residence Inn New York Downtown/World Trade Center Area. We appreciate you acknowledging our high standard of cleanliness, spacious rooms, fantastic team members, and fabulous breakfast. We look forward to making your next visit as memorable as this one!

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and bery nice staff
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Tony, we are thrilled that you had a wonderful stay at Residence Inn New York Downtown/World Trade Center Area. It's great to hear about your found convenience and about how our team members made a positive impression on you. We look forward to seeing you again on your next trip to New York City.

10/10 Excellent

thomas

Great staff
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Thomas, thank you for the kind feedback about our team members at Residence Inn New York Downtown/World Trade Center Area. We’re glad to hear that you had a pleasant stay. Don’t hesitate to visit us again in the future!

10/10 Excellent

Mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful staying
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Mar, it's wonderful to read about your experience at the Residence Inn New York Downtown/World Trade Center Area. Thank you for sharing and we look forward to hosting you again soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The breakfast was substantial and kept us going throughout the day as we started our sight seeing adventures. The hotel was very clean and modern and so convenient
Stayed 4 nights in May 2024
Response from Customer Service on 7 May 2024
Jacqueline, it's great to learn that Residence Inn New York Downtown/World Trade Center Area provided you with such a positive experience. We're delighted our team members made you feel warmly welcome, and that the ample breakfast, cleanliness, and modern amenities significantly contributed to your stay. Recognizing the convenience of our location for your sightseeing adventures is much appreciated too. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
aa
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Vardan, it's evident that you appreciated your stay at the Residence Inn New York Downtown. Your succinct and positive feedback is greatly appreciated. We can't wait to host you again on your next visit to New York.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Karen, thank you for your perfect score on Expedia. At Residence Inn New York Downtown/World Trade Center Area, we strive to provide each guest with an unparalleled experience. We're delighted to know that we were successful in our endeavor with your stay. We hope to serve you again soon.

10/10 Excellent

Lenka

Stayed 2 nights in Apr 2024
Response from Customer Service on 21 May 2024
Lenka, thank you for your perfect rating! The team at Residence Inn New York Downtown/World Trade Center Area is thrilled you enjoyed your stay and looks forward to welcoming you back in the future.

6/10 Okay

Emad

Travelled with partner
Liked: Cleanliness, staff & service
The hotel charged me additional $25 that I did not understand why. Then you need to spend that $25 on junk food or you would lose it the next day. Breakfast was very simple and we did not have many options.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Emad, it's regrettable to hear about your concerns regarding the additional charge and our breakfast offerings. The extra fee you mentioned is typically for incidental expenses, and any unused portion can indeed be used as credit. We're sorry this wasn't clear. Regarding breakfast selection, we strive to offer choices that cater to a variety of tastes. We appreciate your feedback and will take it into consideration as we constantly strive to improve our guest experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Karen, it's a pleasure to hear that you enjoyed your stay at the Residence Inn New York Downtown/World Trade Center Area. We're delighted to have provided a positive experience and we greatly look forward to welcoming you back in the future.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Low key location.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the fantastic rating, Mark!It's outstanding you had such a wonderful experience at Residence Inn New York Downtown/World Trade Center Area. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Lauralea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay for 5 nights and when we had concerns they were quickly addressed or explained. Would stay again! Loved the fridge, microwave and dishwasher so we could save money and eat in sometimes.
Stayed 5 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Lauralea, it warms our hearts to know you appreciated your stay at Residence Inn New York Downtown/World Trade Center Area. We're pleased our team members attended to your concerns promptly, making your stay even more enjoyable. It's great to hear you found the in-room amenities such as the fridge, microwave and dishwasher beneficial. Looking forward to welcoming you back for another pleasant stay!

10/10 Excellent

Tracy, New York

The staff were all so friendly and helpful. I asked to change my room as there was a new carpet which was giving off a very strong smell and I ended up with an even better room: really comfortable and spacious. Also got a great night’s sleep as this hotel has good soundproof ling plus a free breakfast.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Tracy, thank you for sharing your experience at Residence Inn New York Downtown/World Trade Center Area. We're thrilled to know our team members were able to assist you promptly, ensuring you had a comfortable and spacious room. We're also delighted to hear that you enjoyed our soundproof facilities and complimentary breakfast. We look forward to your return, ensuring another great stay.

8/10 Good

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Thank you for the 4-star rating, Kai!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn New York Downtown/World Trade Center Area. Thank you again for sharing!

10/10 Excellent

Marius, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was ok for the area, very close to WTC, very clean hotel (we also got a recently renovated room which was very nice)
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Marius, it's wonderful to hear that you appreciated the value of your stay at Residence Inn New York Downtown/World Trade Center Area, as well as its proximity to key landmarks. We're thrilled that you enjoyed the freshness and neatness of your room, especially it being one of our newly updated accommodations. We hope to see you back soon!

10/10 Excellent

Shrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Shrell, it's delightful to hear that you found the Residence Inn New York Downtown/World Trade Center Area to be clean and serene during your stay. Thank you for choosing us, and we hope to welcome you back in the future.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this property. It seem clean and had everything we needed. We stayed on a studio suite with my family of five. If I had to change something about it, I would just say maybe the pullout sofa and the beds to be a little softer but that does not stop me from staying here again this would be our next stay again when we’re back in New York.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Olga, it's fantastic to hear that your stay at the Residence Inn New York Downtown/World Trade Center Area was enjoyable and the studio suite catered to all your family's needs. We appreciate your feedback regarding the bedding and will certainly take it into consideration for our continuous improvement efforts. We can't wait to welcome you and your family back on your next visit to New York.

10/10 Excellent

kortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Kortney, it's wonderful to see your high rating for Residence Inn New York Downtown/World Trade Center Area. We hope your stay was memorable and we look forward to hosting you again in the future. Safe travels!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
James, we're thrilled to hear that your stay at Residence Inn New York Downtown/World Trade Center Area was top-notch. We always strive to provide exceptional experiences for our guests, and we're delighted that we met your expectations. We can't wait to welcome you back in the future. Safe travels!

8/10 Good

Karina

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Karina, it's fantastic to hear you had a positive experience at the Residence Inn New York Downtown/World Trade Center Area. We appreciate your rating and we hope to see you again soon.

10/10 Excellent

Amar, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff, clean rooms.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Amar, thank you for choosing Residence Inn New York Downtown/World Trade Center Area for your stay! We're delighted to hear you enjoyed the convenience of our location, cleanliness of our rooms, and friendliness of our team members. We look forward to welcoming you back in the future.

8/10 Good

Iryna

Liked: Cleanliness
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Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Thank you for the 4-star rating, Iryna!It's great your time at Residence Inn New York Downtown/World Trade Center Area was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great time in New York
It was an amazing trip beautiful hotel. The breakfast bar was very good. They employees kept the area clean and the buffet full. Love the view from our room it allowed us to see the 911 Memorial. The only thing that wasn’t 100% was the mattress was way too hard, great experience. Great staff.
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Joseph, it's wonderful to hear that you appreciated the view from your room at Residence Inn New York Downtown/World Trade Center Area, alongside our well-maintained breakfast bar. Our team members strive to ensure everything is regularly replenished for all to enjoy. We also note your feedback regarding the mattress comfort level - we strive to meet the comfort preferences of all guests. Your compliments on the great team and overall experience are truly appreciated. We invite you to return and enjoy another enjoyable stay with us.

10/10 Excellent

Shondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience of the rooms
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Shondell, it's refreshing to hear that you enjoyed the practicality of the rooms at the Residence Inn New York Downtown/World Trade Center Area. We hope to welcome you back soon for another positive experience.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Thank you for the 5/5 rating, Richard!It's excellent you enjoyed your time at Residence Inn New York Downtown/World Trade Center Area so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Pollyana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This accommodation made my weekend in NYC wonderful, because after walking a lot, I had a clean and comfortable place to shower and rest. The atmosphere is wonderful, when I return to New York you will definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Pollyana, it's terrific to hear that Residence Inn New York Downtown/World Trade Center Area contributed to making your weekend in NYC delightful. We're pleased that you appreciated our clean and cozy facilities and could recover from a day filled with exploration. Your praise for our environment is greatly appreciated and we're already looking forward to your return!

10/10 Excellent

kripa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient location
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Kripa, it's wonderful to hear that you found the location of Residence Inn New York Downtown/World Trade Center Area so convenient. Thank you for this positive review, and we hope to welcome you back on your next visit to New York.

10/10 Excellent

Gayle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room change that had a small seating area and that was accommodated which I appreciate.
Stayed 4 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Gayle, we're delighted to learn that the team members at Residence Inn New York Downtown/World Trade Center Area were able to fulfill your request for a room change to better suit your needs. We aim to make sure every guest feels comfortable and valued, and we're pleased to see it reflected in your experience. Thank you for sharing your kind feedback and we hope to welcome you back soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice, convenient location, everywhere was clean...wish they had robes and room service, but everything else was good.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Mary, thank you for sharing your positive experience at the Residence Inn New York Downtown/World Trade Center Area. It's great to hear that you found our team members friendly, the location convenient, and the premises clean. We appreciate your feedback about additional amenities and services. It's always our aim to enhance our guest experience. We hope to welcome you back on your next trip to New York.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, quiet and comfortable hotel. Very limited and expensive parking.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Joseph, it's wonderful to know you appreciated the tranquility and comfort at the Residence Inn New York Downtown/World Trade Center Area along with the cleanliness of our premises. We recognize your feedback about the parking scenario. While our location in the bustling city center brings its own challenges, we continually strive to deliver the best solutions for every guest. On your future stays, our team members would be more than happy to assist with alternative options that may better suit your needs. Thank you for choosing us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station and 911 memorial
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Crystal, it's a pleasure to hear that the location of Residence Inn New York Downtown/World Trade Center Area made your trip convenient, and that you were able to visit key city attractions, including the 911 memorial. We're looking forward to welcoming you back during your next visit to the city.

10/10 Excellent

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and and friendly atmosphere
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Keith, it's wonderful to hear that you experienced friendly interactions and noted the welcoming ambiance at the Residence Inn New York Downtown/World Trade Center Area. Our team members constantly strive to provide top-notch service. We hope to have the chance to welcome you back soon.

2/10 Terrible

Roc Anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass this one by!
My room heat and air didn’t work, it was stale air. The room was dirty and the staff was less than helpful with any resolution.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Roc, we regret to hear about the challenges you faced during your stay, particularly in regard to the room's temperature and cleanliness. Our goal is to provide a comfortable environment, and we regret that this wasn't your experience. We also understand the importance of prompt and effective solutions, and we’re sorry our team members did not meet your expectations. Please know we take your feedback seriously and will strive to improve.

8/10 Good

Cira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Travelled for the holidays with 3 kids. Great location. The rooms were clean and modern.
Stayed 5 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Cira, it's wonderful to hear that the Residence Inn New York Downtown/World Trade Center Area was the perfect spot for your family holiday travel. We're glad you appreciated our convenient location and found our rooms to be well-maintained and up-to-date. We hope your stay was both comfortable and enjoyable, and we're looking forward to welcoming you and your family back on your next visit.

10/10 Excellent

Brianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. I really enjoyed being able to text the front desk for anything we needed dropped off while we were out during the day. Many dining options near by and a liquor store right next door as well as some shops. Our room was spacious and had large windows for a view. Also convenient was the subway station less than 5 minutes walking distance.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Brianne, it's a delight to know that you had such an enjoyable time at Residence Inn New York Downtown/World Trade Center Area. We're glad the provision to text the front desk for your needs provided convenience, and you appreciated the spacious room with grand windows. The close proximity to various dining options, shopping places, and the subway station indeed adds to our property's charm. Thank you for sharing your experience, and we hope to welcome you back in the near future.

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Héctor, thanks for sharing your brief yet positive feedback. We're thrilled to know you had a pleasant experience at the Residence Inn New York Downtown/World Trade Center Area. Your kind words inspire us to continue providing top-tier service. We are hopeful to see you again in the future.

10/10 Excellent

Tyiesha

I ALWAYS have a great experience when i stay here!!! The rooms are modernized
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Tyiesha, it's such a joy to know you always have delightful experiences at Residence Inn New York Downtown/World Trade Center Area! We're glad to hear you appreciate the contemporary style of our rooms. We can't wait to welcome you back for another great stay.

8/10 Good

Cira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was better than expected.I would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Cira, it's great to hear that the Residence Inn New York Downtown/World Trade Center Area exceeded your expectations and delighted to know you'd consider a return visit. Looking forward to welcoming you back in the future.

10/10 Excellent

Beverly

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn New York Downtown/World Trade Center Area! We'd love to host you again someday for yet another unforgettable visit.