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Ulasan tentang Element New York Times Square West

3 out of 5
Element New York Times Square West
311 West 39th Street, New York, NY

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 774 daripada 1752 ulasan" "
Penilaian 8 - Baik. 559 daripada 1752 ulasan" "
Penilaian 6 - Boleh diterima. 237 daripada 1752 ulasan" "
Penilaian 4 - Lemah. 105 daripada 1752 ulasan" "
Penilaian 2 - Teruk. 77 daripada 1752 ulasan" "

8.2/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

7.8/10

Mesra alam

Ulasan

8/10 Baik

Carrie Lynn

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location close to Times Square, shows and subway. Love the kitchen and breakfast.
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Maureen

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very convenient. Breakfast was good. Very clean . Wonderful experience.
Menginap 5 malam pada Mei 2024

10/10 Cemerlang

George

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice room, convenient location. Good breakfast. Remember hotel has no parking of its own, so your total cost of stay will include renting a spot from one of the near by parking garages.
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

Rebekah

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
We had a lovely trip to NYC. The room was adequate to meet our needs - really loved the little kitchenette! The complimentary breakfast and daily happy hour was lovely and so appreciated! Unfortunately the big issue with this hotel is the elevator situation. During peak hours (morning and evening) you can wait 10-15 minutes to get an elevator to your room. I'm 7 months pregnant and had to take the stairs a few times to get to our room or downstairs, which wasn't exactly my idea of a restful stay. We'll find another place to stay in NYC next time, but we enjoyed our trip this time!
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Angela

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was on a girls trip and stayed at The Element Times Square. It was absolutely perfect! The location was unbeatable for getting all over the city, whether we walked to Broadway Shows or to the Subway. The restaurant right next door had delicious food, and the hotel staff gave us a coupon. About the hotel staff, they were so friendly and accommodating! They would tell us which subway lines to take or where to find the best restaurants. The evening wine, beer and cheese during the week added a very nice touch. This hotel felt like home when we’d return every night after our adventure filled days in NYC! I highly recommend you stay here, and I will definitely stay here from now on when I visit one of my favorite Cities in the world!
Menginap 6 malam pada Mei 2024

10/10 Cemerlang

Fabiola

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024

8/10 Baik

Sonal

Pengembara perniagaan
Tidak sukakan: Kemudahan
Noisy
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

jean christophe

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super point de chute pour visiter New York. En plein centre proche Times Square. Métro a proximité. Beaucoup de restaurants et commodités. Chambre propre.
Menginap 4 malam pada Mei 2024

10/10 Cemerlang

Valérie

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Merci
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

yusef

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location convenient
Menginap 1 malam pada Mei 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Cemerlang

Sophia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Enjoyed the property and breakfast. Made sure i was in by evening with my toddler bc the street didnt feel safe at night saw a few drug deals with rough lookin ppl visiting a homeless man that never left his wall
Menginap 1 malam pada Mac 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Ms.Malave,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Cemerlang

Antonella

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
La ubicación excelente
Menginap 1 malam pada Mac 2024

8/10 Baik

Tina

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Zentral gelegen
Menginap 4 malam pada Mei 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Ms.Schlang,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

6/10 Boleh diterima

Ana

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Rooms way too small had to wait for elevators for a long time
Menginap 2 malam pada Mei 2024

8/10 Baik

Sabine, San Diego

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Mei 2024

10/10 Cemerlang

Ashish

Menginap 2 malam pada Mei 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

Olga

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property has a good location quite clear to the Times Square. At this, it has 2 drawbacks: 1) There are only 3 elevators for 40-store building which is definitely not enough 2) The breakfast is very limited in choice. And there is no enough tables to sit.
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Nehemiah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Mac 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Boleh diterima

Helen

Mengembara bersama keluarga
The hotel could use a bit of an update. Feels a bit run down.
Menginap 4 malam pada Mei 2024
Respons daripada Jaria - Guest service Manager pada 10 Mei 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Cemerlang

Karine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
J'étais un peu inquiète avant d'arriver à cause de certains commentaires très négatifs. Nous avons passé un excellent séjour. Chambre très correcte par rapport au prix avec salle de bain et kitchenette. Personnels très gentils et toujours disponibles Nous n'avons jamais eu de soucis d'attente pour l'ascenseur. Les personnes dans la rue n'ont jamais posé de soucis, nous n'avons jamais eu peur de passer à côté. Hôtel très proche des transports mais aussi proche d'un bon nombre d'attractions. Il y a également plein d'endroits pour les repas.
Menginap 11 malam pada Apr 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Chère Karine Hélyet Panthou,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

8/10 Baik

Monica

Menginap 3 malam pada Apr 2024

8/10 Baik

Juan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Una excelente opción en la Gran Ciudad
Menginap 5 malam pada Jan 2024
Respons daripada Jaria F- Guest Service Manager pada 30 Apr 2024
Estimado señor Delgado,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con nuestro equipo de liderazgo y personal como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto!!

6/10 Boleh diterima

Bernadette

Menginap 2 malam pada Apr 2024
Respons daripada Jaria - Guest service Manager pada 10 Mei 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Baik

Silvio

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The breakfast could be better.
Menginap 6 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 30 Apr 2024
Estimado Silvio Silvério Nóbrega hijo,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.Esperamos darle la bienvenida nuevamente pronto!!

10/10 Cemerlang

Symphony

Menginap 4 malam pada Apr 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

Kimberley

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
😊
Menginap 1 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Ms.Paczkowski,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Boleh diterima

Andre

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan
Fahrstuhl und Speiseraum (Frühstück) mit der anzahl der Gäste völlig überfordert. 2-3 kleine Problem wurden schnell gelöst. aber auch am Empfang, viel zu wenig Platz und Personal für die Flut an Urlaubern. Wir waren vor 10 Jahren schon mal hier, da war alles in Ordnung, JETZT sollte der Besitzer investieren (Renovierung) an der Sauberkeit in den Zimmern muss dringend gearbeitet werden, auch hier ist ein Mangel an Personal und Coaching von Nöten
Menginap 6 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
GermanEnglishSpanishSource textDear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. 432 / 5,000Translation resultsTranslation resultSehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen während Ihres Aufenthalts bei uns zu berichten. Die Bereitstellung eines Höchstmaßes an Gastfreundschaft hat für uns oberste Priorität und ich entschuldige mich aufrichtig dafür, dass ich Ihre Erwartungen nicht erfüllt habe. Ich habe Ihr Feedback mit dem Führungsteam geteilt, um sicherzustellen, dass die notwendigen Richtlinien vorhanden sind und überprüft werden, um zu verhindern, dass Probleme wie das, mit dem Sie konfrontiert waren, in Zukunft auftreten.

10/10 Cemerlang

Ilaysha

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
J'ai séjourné un week-end dans cette hôtel avec ma famille et j'ai énormément apprécié l'accueil et la propreté de l'endroit. Sa proximité avec Times Square (2 minutes à pied) était très pratique. Le point le plus fort est vraiment la vue imprenable sur New York par la fenêtre de notre chambre.
Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Michael,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Cemerlang

Maarylou

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent service! Le personnel est super souriant les Chambres très propre. Il nous ont accueilli avec un Happy hours les bières & vins étaient gratuit !! Je recommende fortement et si je reviens je reprendrai cette hôtel !!! 😊😊
Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Charbonneau-venne,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercie pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

4/10 Lemah

Anoop

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Over priced. Rooms were not clean. Rooms are small which is probably true for most hotels in Manhattan. Breakfast was good with several options. Location is great very close to Times Square and easy access to subway.
Menginap 1 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Anoop Chacko Achanaril,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Cemerlang

brian

Menginap 3 malam pada Apr 2024
Respons daripada Jaria - Guest Service Manager pada 20 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Cemerlang

Elodie IMBERT

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
La kitchenette est très pratique pour manger dans la chambre, il y a un grand frigo. Les chambres sont bien insonorisées, on n'entend pas ses voisins. Le petit déjeuner est copieux avec beaucoup de choix. On peut faire des machines sur place pour 5$.
Menginap 9 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Macon,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Cemerlang

Tamoya

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Ms. Beckford,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

Takehiko

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 8 malam pada Feb 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Takehiko Yoshizaki,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

4/10 Lemah

Girivasan

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Very bad service quality. Literally had to beg to have the room cleaned which happens once in two days. Drug peddling and solicitation happens freely just outside the property. Area cordoned off for most of the stay and it required us to take a long detour because there was a stabbing and police cordoned off the scene. Nothing the hotel could have done but it gives you a picture of the neighborhood. Extremely rude staff - Not sure if this is the standard for NYC as this was my only time staying here but if it is it’s an extremely low bar
Menginap 4 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Venkataraman,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Cemerlang

David

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Personnel professionnel. Le petit déjeuner est à recommander. Hôtel est très bien situé au niveau transport, des restaurants et pour le shopping. Point négatif : un peu bruyant la nuit et je trouve que le mobilier devrait être changé. Mais sinon je recommande cet hôtel.
Menginap 7 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Cher Monsieur Gomes,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d'entendre des commentaires positifs envers le personnel. J'ai partagé vos commentaires avec l'équipe de direction pour garantir que les directives nécessaires sont en place et examinées afin d'éviter que des problèmes tels que celui auquel vous avez été confronté ne se reproduisent à l'avenir. J'espère que vous choisirez de rester avec nous à nouveau lorsque vos voyages vous ramèneront dans la région.

10/10 Cemerlang

Jose

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is very clean, everything is excellent location, I love only two details, we did not have cold water, only hot water and it was too hot to bathe, and the roof garden was closed during my stay and practically for that reason it motivated me to book it
Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Esquivel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Cemerlang

Barbara

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very convenient to anything we may have wanted, especially a major subway station!! Great breakfast, too!
Menginap 3 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Ms.Cormier,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

Anastasiia

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A bit noisy during the weekend but it’s NY so no complaint here. Not the cleanest service, still good price and close to many NY must-see spots. I think it’s perfect for families with children as every room has a kitchen corner. We honestly didn’t use it at all. Staff is nice and friendly. We also liked the complimentary wine and snacks
Menginap 3 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Ms.Vypovska,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

JONGGU

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear jonggu lee,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Baik

Pauline, Port Deposit

Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Cemerlang

oscar

Menginap 2 malam pada Apr 2024
Respons daripada Jaria - Guest service Manager pada 10 Mei 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Baik

JOSÉ JAVIER SAURI

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
El personal accesible. La gestión de los ascensores se tiene que mejorar
Menginap 7 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Querido invitado valorado,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.

8/10 Baik

carlo

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Baik

Kishan

Mengembara bersama pasangan
Hotel was excellent value in a central location allowing to easily get to the main sites by foot and subway. The only problem is the sheer amount of ‘zombies’ injecting drugs and smoking crack pipes literally outside the hotel front door and the nearby streets. We witnessed several drug deals and incidents of drug taking at all times of the day. Some of the time the NYPD were standing metres away but did not seem to be bothered about stopping any of that.
Menginap 4 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Kishan Bhalsod,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team. We would like to sincerly apologize for our surronding area.

8/10 Baik

Jacques

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
At the center of everything. But the walls between rooms are thin. Noisy also when people’s enter or leave rooms, slamming the door.
Menginap 3 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Besner ,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Cemerlang

Andrea

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Super Preis-Leistungs-Verhältnis. Sehr sauber, sehr freundliches Personal. Location top! Würde wieder dort reservieren.
Menginap 6 malam pada Mac 2024
Respons daripada Jaria F- Guest Service Manager pada 11 Apr 2024
Sehr Andrea Quaiser,Im Namen des gesamten Hotelteams möchte ich Ihnen dafür danken, dass Sie uns über Ihren Aufenthalt berichtet haben.Es ist immer ermutigend, positives Feedback zu hören, insbesondere wenn es von denen kommt, die am wichtigsten sind – Ihnen! Ihr Feedback wurde an unser Führungsteam und unsere Mitarbeiter weitergegeben, um die großartigen Gästeerlebnisse zu feiern, die wir geboten haben. Ich freue mich noch einmal, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!!

8/10 Baik

Stephanie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Our room was located in between 2 elevator shafts. Weird! So it was extremely tiny. Wish I knew how it compared to the other rooms but it’s one of the tiniest rooms I’ve ever stayed in. Maybe its space would have been better served as a supply closet for the floor. The location was good, easily walkable to subway and Times Square. Breakfast was very nice!
Menginap 2 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 11 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. We are sorry to hear that you didn't enjoy your stay with us. Hopefully if your travels bring you back to the area, you can give us another try and we can get you a aroom in a better location in the hotel. I have shared your feedback with the leadership team.

8/10 Baik

Alice

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The property is a bit old. In general, the stay was good.
Menginap 4 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 11 Apr 2024
Dear Alice Cheng,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Cemerlang

Daniel

Menginap 1 malam pada Apr 2024
Respons daripada Jaria F- Guest Service Manager pada 28 Apr 2024
Dear Mr.Davies,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!