Rooftop terrace

Reviews of Arlo Midtown

4 out of 5
Arlo Midtown
351 West 38th Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3706 out of 5200 reviews" "
Rating 8 - Good. 1018 out of 5200 reviews" "
Rating 6 - Okay. 264 out of 5200 reviews" "
Rating 4 - Poor. 102 out of 5200 reviews" "
Rating 2 - Terrible. 110 out of 5200 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 5 day stay at the Arlo Midtown in May 2024. Very clean, modern chic style. Loved the walk-in shower and modern bathroom. Fantastic view from our south facing room on the 24th floor, just as advertised. The rates were very reasonable and there are a lot of food options close to the hotel. Subway lines were about 10 minutes away, and Times Square and Broadway district only about 10 min walk. Hotel restaurant has a lovely terrace and the food was great. We will be back next year. Highly recommended.
Stayed 5 nights in May 2024

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel!!! I want to stay here every time I travel to NYC!!! The view from the room was spectacular. I love seeing the city start to light up at night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. The check in and out was easy and smooth. Cleaning staff were efficient and provided extra towels for us promptly. Nice and quiet in a great location if you are going to the theatre. Also close to the subway.
Stayed 7 nights in May 2024

10/10 Excellent

Kenia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Nice view at bight time of the city
Stayed 4 nights in Mar 2024

10/10 Excellent

Anuoluwapo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Abram

Liked: Staff & service, property conditions & facilities
Thanks!
Stayed 1 night in May 2024

8/10 Good

Gultineh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel but the rooms are small.
Stayed 1 night in May 2024

8/10 Good

Oneil

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I that it was quiet
Stayed 2 nights in Feb 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in May 2024
Response from Ariyana on 15 May 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Irineu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Samantha, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with a stellar view. The staff was friendly and helpful though it was difficult to coordinate with housekeeping and I seemed to miss it most days. Great location if you are in NY to see shows.
Stayed 6 nights in Mar 2024
Response from Ariyana on 15 May 2024
Thank you for your review! We're delighted to hear that you enjoyed your clean room with a stellar view and found our staff friendly and helpful. We apologize for any inconvenience with coordinating housekeeping. We appreciate your feedback and hope to welcome you back to our conveniently located hotel for another great stay, especially if you're in town for shows!

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the terrace and customer service.
Stayed 4 nights in May 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alexeis Nicole, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lots of options for food, staff was incredible!
Stayed 3 nights in May 2024
Response from Ariyana on 15 May 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and enjoyed the variety of food options. Our staff takes pride in providing incredible service, and we're delighted that it made your stay memorable. We hope to welcome you back soon for another fantastic experience!

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are SMALL! Must turn sideways to move around. We stayed three nights and only had house cleaning two nights.
Stayed 3 nights in May 2024
Response from Ariyana on 15 May 2024
Thank you for sharing your experience. We apologize for any inconvenience caused by the size of our rooms and the inconsistency in housekeeping service. We'll address these concerns to ensure a better experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a more comfortable stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , nice hotel with super friendly and helpful staff
Stayed 4 nights in May 2024
Response from Ariyana on 15 May 2024
Thank you for your kind review! We're delighted to hear that you enjoyed our great location and found our hotel nice. Our staff works hard to provide friendly and helpful service, and we're glad to hear it made a positive impact on your stay. We hope to welcome you back to our hotel again soon!

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip looking property in midtown Manhattan. The subway is about 6-7 minutes away in either direction. Double room was good for two of us for a few days. Drinks in the bar were tasty, but pricey. We didn’t have a chance to eat at the hotel, but the restaurant looked beautiful.
Stayed 4 nights in May 2024
Response from Ariyana on 15 May 2024
Thank you for your review! We're glad you enjoyed our hip property and convenient location. It's great to hear that your double room was comfortable and that you liked the drinks at the bar. We hope you get a chance to try our restaurant on your next visit. Looking forward to welcoming you back to Arlo Midtown!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the most professional and friendly staff I’ve ever met, they went above and beyond and made my stay amazing!
Stayed 1 night in May 2024
Response from Ariyana on 13 May 2024
Thank you so much for your glowing review! We're thrilled to hear that our staff exceeded your expectations and contributed to making your stay amazing. We strive to provide exceptional service to all our guests, and we appreciate your kind words. We look forward to welcoming you back for another memorable experience soon!

10/10 Excellent

Sorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great view of the NY skyline. Would definitely recommend!
Stayed 3 nights in Apr 2024
Response from Ariyana on 12 May 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed the great view of the NY skyline during your stay with us. We appreciate your recommendation and look forward to welcoming you back again soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance
Stayed 3 nights in May 2024
Response from Ariyana on 12 May 2024
[1/25 11:41 PM] Ariyana FordThank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Agata, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel. Nice vibe and very clean. Urban room we had was very small but clean and Isabel. Bathrooms are well appointed and functional. Liked the design and continued use of the colors and aesthetic. Beds were comfy. Good value for the price.
Stayed 1 night in May 2024
Response from Ariyana on 12 May 2024
Thank you for your kind words! We're delighted to hear that you found our hotel cute with a nice vibe and appreciated the cleanliness. We're glad you enjoyed the design aesthetic, comfy beds, and the functionality of our well-appointed bathrooms. It's wonderful to know that you found good value for the price. We look forward to welcoming you back for another enjoyable stay soon!

10/10 Excellent

ICB Creative

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 day and had a great time.Everything was clean.The breakfast was great with the voucher. Delicious.
Stayed 1 night in May 2024
Response from Ariyana on 12 May 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great time during your stay with us. It's fantastic to know that everything was clean and that you enjoyed our delicious breakfast. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 Excellent

Mususi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Arlo Midtown and it was just as wonderful as the last. Alex, Louis and Gurkan - absolutely amazing. Emmanuel at the cafe - wonderful barista. Housekeeping was on point. Nothing not to love.
Stayed 14 nights in Apr 2024
Response from Ariyana on 10 May 2024
Thank you so much for your glowing review! We're delighted to hear that your second stay with us was just as wonderful as the first. Alex, Louis, and Gurkan, along with Emmanuel, are thrilled to receive your recognition. We take pride in delivering exceptional service, and it's fantastic to hear that our team exceeded your expectations. We can't wait to welcome you back for another amazing experience at Arlo Midtown!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ariyana on 10 May 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great, terrace rooms are fantastic. But not too much in the immediate area without walking several blocks - perfect for my relaxing stay (but not convenient for using as a home base to explore the city).
Stayed 1 night in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello Peter,We are glad to hear that you enjoyed your stay. We look forward to welcoming you back

10/10 Excellent

Rafael Torres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Nice decoration. Wonderfull staff. Very convenient. Mattress and pillow very good,.
Stayed 3 nights in May 2024
Response from Ariyana on 9 May 2024
Thank you for your review! We're glad you appreciated our convenient location, lovely decor, and wonderful staff. It's great to hear that you found our mattresses and pillows very comfortable. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

MARC DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent.
Stayed 2 nights in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello Marc, Thank you for choosing Arlo Midtown!

8/10 Good

John Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello John, We appreciate your feedback

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello Guy, Thank you for your feedback

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello Lori, Thank you for your feedback

10/10 Excellent

Zeudy

Liked: Cleanliness, staff & service, property conditions & facilities
Best shower and Bed
Stayed 2 nights in May 2024
Response from Jason M | Assistant Front Office Manager on 7 May 2024
Hello Zeudy, Thank you for your feedback

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds- eco-friendly and lots of gathering nooks in the lobby
Stayed 1 night in May 2024

10/10 Excellent

Fern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. It's like having a comfortable home to visit in Nyc. Staff and restaurants are the best!!!
Stayed 1 night in May 2024
Response from Ariyana on 6 May 2024
Thank you for your lovely review! We're thrilled to hear that you consider our hotel like a comfortable home in NYC and that you enjoyed our staff and restaurants. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay!

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quite compact but perfect for the solo traveler and lobby amenities are nice - lots of sitting areas for a coffee or a drink. My room had no view but otherwise very convenient.
Stayed 1 night in May 2024
Response from Ariyana on 6 May 2024
Thank you for your review! We're glad to hear that you found our compact rooms perfect for solo travelers and enjoyed the amenities in our lobby. We apologize for any inconvenience regarding the lack of a view but are pleased that you found the location convenient. We appreciate your feedback and hope to welcome you back for another convenient stay!

10/10 Excellent

chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, even though it was off the Main Street. It was a fairly quiet area and even though there was some construction, it was not noisy. Property is well kept and clean!
Stayed 3 nights in May 2024
Response from Areis Evans Guest Experience Manager on 4 May 2024
Your positive comments mean the world to us, and I will be sure to share your feedback with our entire team. We are committed to maintaining this level of excellence and look forward to welcoming you back for another perfect stay in the future!

10/10 Excellent

BRENT

Business traveller
Liked: Amenities
The overall experience was great. The Bar downstairs was exceptional. The Bar tender on site was entertaining and his drinks were perfect. Go with the Roasted Apple cocktail. The Hot Sausage pizza was also very good, definitely a place to stay at again
Stayed 1 night in Apr 2024
Response from Ariyana on 1 May 2024
Thank you for sharing your wonderful experience with us! We're delighted that you enjoyed our exceptional bar and the entertaining bartender. The Roasted Apple cocktail sounds like a delicious choice! We're glad you also enjoyed the Hot Sausage pizza. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but it's Manhattan so that's to be expected. The patio space is very nice for rooms which have it, but could use a dusting.
Stayed 4 nights in Apr 2024
Response from Areis Evans Guest Experience Manager on 4 May 2024
Thank you for the feedback and we hope to welcome you back.

8/10 Good

Antonio, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariyana on 30 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively, modern, well-designed to be functional. A little noisy when there are people outside the room as the door is not soundproof.
Stayed 3 nights in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for sharing your feedback! We're glad to hear you appreciated our modern and functional design. We apologize for any inconvenience caused by noise outside the room; we're continuously working to improve our facilities to ensure a more peaceful stay for our guests. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.

8/10 Good

Neeka N

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and modern.. close to time square
Stayed 1 night in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for your review! We're thrilled to hear that you found our hotel nice and modern, and we're glad that our proximity to Times Square added to your experience. We hope to welcome you back again soon!

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children, Business traveller
The stay was phenomenal, the only thing better than the accommodation was the Staff and Service. Alex, Alexi, Sidney, Darien and Anya at the front and the staff compliment . Eric in security was amazing. Thanks Arlo Midtown for the best staff we will be back!!
Stayed 1 night in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a phenomenal stay with us and that our staff, especially Alex, Alexi, Sidney, Darien, Anya, and Eric, made such a positive impression on you. We'll be sure to pass along your kind words to our team. We can't wait to welcome you back to Arlo Midtown for another fantastic experience!

10/10 Excellent

Emmie

Stayed 2 nights in Apr 2024

10/10 Excellent

Chelsea

Stayed 2 nights in Jan 2024
Response from Ariyana on 28 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ariyana on 28 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

6/10 Okay

Ping, Los Angeles

Disliked: Amenities
The rooms are too small, the hallway very narrow, there are limited services, and the staff is not helpful. I don’t feel that I received value for the room's price.
Stayed 1 night in Apr 2024
Response from Ariyana on 26 Apr 2024
We're sorry to hear that your stay fell short of expectations. Your feedback regarding room size, hallway width, service availability, and staff assistance is noted, and we apologize for any inconvenience caused. We'll use your comments to make improvements and ensure a more satisfactory experience for future guests. Thank you for sharing your thoughts with us.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Neal, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely brilliant. Convenient for all the attractions. Outstanding view from our window of the city including the new edge viewing point. Thank you so much for a wonderful trip
Stayed 5 nights in Apr 2024
Response from Anyai on 26 Apr 2024
It's always a pleasure to hear from guests who have enjoyed their stay and the stunning city views. Our team strives to provide an exceptional experience, and your feedback is a valuable affirmation of our efforts. We eagerly anticipate the opportunity to host you again in the future and offer even more memorable moments.

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Arlo midtown was wonderful Alex was helpful and professional and is a wonderful asset to your front reception area .
Stayed 1 night in Apr 2024
Response from Anyai on 26 Apr 2024
It's wonderful to hear that Alex and the front desk team provided memorable service during your visit. Their dedication to guest satisfaction is a cornerstone of our hospitality. We eagerly anticipate the opportunity to host you once more and continue delivering the exceptional experience you deserve. Thank you for choosing to stay with us, and we look forward to your return.

4/10 Poor

Sormeh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Too expensive for the service they offered. No amenities in the room. No room service. They were supposed to give me water upon arrival. They said it’s in the room but it was not and they refused to give me, they said I have to purchase from their store. The hallways smelled like marijuanas all the time. I could hear music at 1 AM from other rooms. My reservation was for floors 12-26. They gave me room on 12th floor only and declined my ask for a room on a higher floor.
Stayed 2 nights in Apr 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.