Pros: We loved the pool area, it was a nice oasis in the heat. We also loved the courtyard to hang out in, a nice reprieve from Bourbon street. The jazz bar was incredible, the entertainment was outstanding. The bellmen were very kind.
Cons: We upgraded our room and didn’t get what we paid for. When we checked in they couldn’t give us keys because their device wasnt working. She said they would put under our door but never did. When she walked us to our room the air conditioner unit cover was on floor. The next morning I went to get our keys and I told her what had happened she offered to put us back into a regular room. We chose to stay. The problem with the two story rooms is that you have 3 doors for possible entry and several times we had to change floors to enter other doors because our keys weren’t working. I told the front desk and she sent a guy up to change batteries who just walked in turned on lights while we were in bed. Then the next morning housekeeping came into our room while we were sleeping and woke us up. They also had a DJ by the pool on Sunday and it was very loud right by our room.