Exterior

Reviews of The Royal Sonesta New Orleans

4.5 out of 5
The Royal Sonesta New Orleans
300 Bourbon St, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1449 out of 2550 reviews" "
Rating 8 - Good. 582 out of 2550 reviews" "
Rating 6 - Okay. 262 out of 2550 reviews" "
Rating 4 - Poor. 130 out of 2550 reviews" "
Rating 2 - Terrible. 127 out of 2550 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

YVONNE

Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near everything Bourbon Street has to offer and the oysters from the restaurant Desire inside the hotel were AWESOME!!
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Megan,Staying in the heart of the city has its perks and we are elated that you had the opportunity to dine at one of our in-house restaurants as well. Thank you for sharing this review and we invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pros: We loved the pool area, it was a nice oasis in the heat. We also loved the courtyard to hang out in, a nice reprieve from Bourbon street. The jazz bar was incredible, the entertainment was outstanding. The bellmen were very kind. Cons: We upgraded our room and didn’t get what we paid for. When we checked in they couldn’t give us keys because their device wasnt working. She said they would put under our door but never did. When she walked us to our room the air conditioner unit cover was on floor. The next morning I went to get our keys and I told her what had happened she offered to put us back into a regular room. We chose to stay. The problem with the two story rooms is that you have 3 doors for possible entry and several times we had to change floors to enter other doors because our keys weren’t working. I told the front desk and she sent a guy up to change batteries who just walked in turned on lights while we were in bed. Then the next morning housekeeping came into our room while we were sleeping and woke us up. They also had a DJ by the pool on Sunday and it was very loud right by our room.
Stayed 3 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Heather, Thank you for taking the time to share what you most enjoyed about the visit and how we might have elevated the experience even further. Although we are elated that you appreciated the variety of in-house entertainment options and the design of our tropical interior courtyard, we deeply regret that there were other details preventing you from fully enjoying the stay. Thank you for this feedback, Please know that it is being shared with the team in hopes that we might one day have the opportunity to capture your heart in full. All the best,Royal Sonesta New Orleans

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the entire experience of the Royal Sonata. The Ambiance the staff overall of the property is really relaxing and comfortable
Stayed 4 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Brady,What a treat it is to read that you enjoyed the entire French Quarter experience and we loved having the opportunity to welcome you. It is our hope that you are already planning your return and we look forward to welcoming you again soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was that it was right on Bourbon St. What I didn't like was that it was right on Bourbon St.
Stayed 3 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Michael,Staying in the heart of the action certainly has its perks, but we do understand if you were in search of a more tranquil local experience. During your next visit we invite you to explore one of our interior courtyard rooms, which offers the same great central convenience in a more peaceful retreat that you are sure to love. Until then!All the best,Royal Sonesta New Orleans

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll stay there again. Just no coffee and water as we were told
Stayed 4 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Joseph,Greetings from New Orleans! We loved hosting you and are happy that you enjoyed the overall visit. Thank you for sharing your additional feedback and we hope to one day invite you back fand win your heart in full. All the best,Royal Sonesta New Orleans

8/10 Good

Mark

Good
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Mark,We appreciate your review and invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Yvette

Liked: Property conditions & facilities
No bottled water in room for coffee or drinking. Had to call the front desk.
Stayed 1 night in May 2024
Response from Royal Sonesta New Orleans on 28 May 2024
Dear Yvette,While we trust that you enjoyed being just footsteps away from so many popular French Quarter locations and we look forward to WOWing you the next time you are in town. All the best,Royal Sonesta New Orleans

10/10 Excellent

Darin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pleasant Staff, Very nice courtyard. Nice rooms.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta New Orleans on 24 May 2024
Dear Darin,We are thrilled that you felt so well taken care of the moment you arrived at our French Quarter property and we invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Toni, Escalon

Travelled with family
Liked: Amenities
Beautiful Hotel!
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 24 May 2024
Dear Toni,Wow! It is a joy to read how impressed you were by the stay and we hope that you are already planning your return. Until next time!All the best,Royal Sonesta New Orleans

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right where the action is!
Stayed 4 nights in May 2024
Response from Kourtney on 23 May 2024
Dear Lachlan,We are elated that you loved your experience being immersed in the excitement of the French Quarter and we invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from Kourtney on 23 May 2024
Dear James,Thank you for sharing this high rating and we invite you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dislikes- Television without on demand movies and access to Hotel Services Arrival vehicle access directions not clear Not quiet by Bourbon St Likes- Staff great , lot of quality bar and dining,
Stayed 3 nights in May 2024
Response from Kourtney on 23 May 2024
Dear Gary,Greetings from New Orleans and we appreciate your review highlighting what you most loved about the visit and how we might have elevated the experience even further. It is our hope that we might welcome you again in the months ahead. Until then!All the best,Royal Sonesta New Orleans

10/10 Excellent

Matthew, Greenfield Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located to go out and party, but if that's not your thing, then book elsewhere. The hotel is beautiful, clean with great staff and I had no issues other than the AC unit in my room was very loud.
Stayed 5 nights in May 2024
Response from Kourtney on 23 May 2024
Dear Matthew,As you have shared, staying in the heart of the French Quarter has its perks and we are thrilled that you enjoyed the visit. Thank you for sharing your thoughts on the stay and we invite you to join us again in the months ahead. All the best,Royal Sonesta New Orleans

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and pool and courtyard are nice break from chaotic Bourbon Street.
Stayed 4 nights in May 2024
Response from Kourtney on 22 May 2024
Dear Jeff,We loved welcoming you and are delighted that you appreciated the convenience of having us as a home base during your travels in New Orleans. Thank you for joining us and we invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for everything we needed tk accomplish this weekend.
Stayed 1 night in May 2024
Response from Kourtney on 21 May 2024
Dear Mary,We trust that you enjoyed the convenience of being just footsteps away from so many local sites and we look forward to serving as your home-away-from-home for many years to come.All the best,Royal Sonesta New Orleans

8/10 Good

Imani

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel and location Fine dining and bar areas Room was a bit too small but we managed
Stayed 3 nights in May 2024
Response from Kourtney on 21 May 2024
Dear Imani,Your compliments mean the world to us and we look forward to WOWing you the next time you are in the French Quarter.All the best,Royal Sonesta New Orleans

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at Royal Sonesta. It’s right in the middle of the action on Bourbon Street, but very quiet and calm inside. Pool was beautiful! Only complaint was that our room was not ready until 5:00, a full hour after check in. Would recommend and stay again
Stayed 3 nights in May 2024
Response from Kourtney on 21 May 2024
Dear Amanda,Learning that you enjoyed your visit has left us beaming with pride and we were delighted to offer you a private retreat to escape to during your time in the French Quarter. Thank you for sharing your thoughts and recommendation and we look forward to seeing you agains soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel.convenient location….just great
Stayed 2 nights in May 2024
Response from RSNOLA on 20 May 2024
Dear Araceli,We are elated that our central location was perfect for all of your French Quarter adventures and we invite you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Kourtney on 21 May 2024
Dear Michael,Thank you for sharing this review and we hope to one day have th eopportunity to capture your heart in full. All the best,Royal Sonesta New Orleans

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, hotel had everything we needed for our stay.
Stayed 1 night in May 2024
Response from RSNOLA on 20 May 2024
Dear Lisa,It was a pleasure to welcome you and we are delighted that you had such an exceptional visit. It is our sincerest hope that you are already planning your return and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for a quick trip to New Orleans with the family!
Stayed 3 nights in May 2024
Response from RSNOLA on 20 May 2024
Dear Carol,We loved welcoming your entire family for a New Orleans getaway and we look forward to welcoming you again one day soon.All the best,Royal Sonesta New Orleans

4/10 Poor

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from RSNOLA on 20 May 2024
Dear Jason,While we wish that we had more details on how we might have further enhanced your visit, we appreciate this review and look forward to one day having the opportunity to share a more cherished experience with you. All the best,Royal Sonesta New Orleans

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Kourtney on 20 May 2024
Dear Megan,Your high rating is appreciated and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

Karlita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff members were curt but hotel valet staff was excellent. Overall good stay.
Stayed 1 night in May 2024
Response from Kourtney on 20 May 2024
Dear Karlita,Greetings from New Orleans! Thank you for sharing how we might have won your heart in full this visit and we look forward to WOWing you the next time you are in town. Until then! All the best,Royal Sonesta New Orleans

6/10 Okay

Karl

The rooms are pretty small and there is no microwave.
Stayed 3 nights in May 2024
Response from Kourtney on 17 May 2024
Dear Karl,During your next visit to the French Quarter, we invite you to explore one of our more spacious suites which offers additional square footage to relax and unwind that you are sure to love. All the best,Royal Sonesta New Orleans

8/10 Good

Donald, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No soap at the lavatory. The shower head still has a flow re-stricter in it and flow is inadequate. Housekeeping didn't know what to do about it. Overall really enjoyed staying with you. Thanks
Stayed 2 nights in May 2024
Response from Kourtney on 17 May 2024
Dear Donald,While we take great pride in perfectly detailing our property in preparation for guests, we regret that there were details overlooked that prevented you from fully enjoying the stay. Thank you for sharing this feedback and we look forward to winning your heart in full when you return. All the best,Royal Sonesta New Orleans

10/10 Excellent

mary, lufkin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kourtney on 20 May 2024
Dear Mary,We thank you for sharing this 5-star review and we invite you to join us again in the months to come.All the best,Royal Sonesta New Orleans

10/10 Excellent

Dulce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Note that the entrance is on Bourbon st.
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 16 May 2024
Dear Dulce,Thank you for sharing your thoughts on the visit and we look forward to seeing you again soon.All the best,Royal Sonesta New Orleans

10/10 Excellent

Gary, El Dorado Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located perfectly for enjoying the French Quarter.
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 16 May 2024
Dear Gary,We loved welcoming you and are delighted that our central location was perfect for all of your local adventures. Thank you for sharing your thoughts and we welcome you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 16 May 2024
ear Aisha,Thank you for sharing this high rating and it is our hope that you are already planning your return. Until next time!All the best,Royal Sonesta New Orleans

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in May 2024
Response from Royal Sonesta New Orleans on 14 May 2024
Dear John,We are thrilled that our central location was perfect for your travels in the French Quarter and we look forward to welcoming you back. Until next time!All the best,Royal Sonesta New Orleans

2/10 Terrible

ryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are old ..
Stayed 1 night in May 2024
Response from Royal Sonesta New Orleans on 13 May 2024
Dear Ryan,Thank you for sharing this perspective and we look forward to one day sharing a more cherished experience with you.All the best,Royal Sonesta New Orleans

6/10 Okay

Misty

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Royal Sonesta New Orleans on 14 May 2024
Dear Misty,While we wish that we had more information on how we might have further enhanced your experience, we thank you for sharing this review and hope to see you again soon. All the best,Royal Sonesta New Orleans

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Royal Sonesta New Orleans on 14 May 2024
Dear Cody,It was wonderful welcoming you and we invite you to settle in again in the months to come. All the best,Royal Sonesta New Orleans

10/10 Excellent

Martyna Gerweck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Jazz club makes it! And, Really nice staff!
Stayed 4 nights in May 2024
Response from Royal Sonesta New Orleans on 13 May 2024
Dear Martyna,We are thrilled that you loved your visit and time at The Jazz Playhouse. Please feel free to join us again anytime. All the best,Royal Sonesta New Orleans

6/10 Okay

Byron Allen

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Royal Sonesta New Orleans on 13 May 2024
Dear Byron,We appreciate your feedback and look forward to one day having the opportunity to win your heart in full.All the best,Royal Sonesta New Orleans

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Royal Sonesta New Orleans on 13 May 2024
Dear Melissa,Your 5-star review means the world to us. Come back soon!All the best,Royal Sonesta New Orleans

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, lovely hotel but bear in mind that there is no double glazing so think twice about a Bourbon Street room
Stayed 7 nights in Apr 2024
Response from Kourtney on 9 May 2024
Dear Louise,It was a pleasure to welcome you and we are delighted that you so wonderfully enjoyed the stay. Thank you for sharing your thoughts and recommendations for fellow travelers and we look forward to invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

8/10 Good

Heidi

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from RSNOLA on 10 May 2024
Dear Heidi,We loved welcoming you and invite you to join us again anytime.All the best,Royal Sonesta New Orleans

2/10 Terrible

SHANNON, GRAPEVINE

Stayed 2 nights in Apr 2024
Response from Kourtney on 8 May 2024
Dear Shannon, While we wish that we had more details on how we might have further enhanced the stay, it is our hope that we might one day welcome you back for a more cherished experience. All the best,Royal Sonesta New Orleans

8/10 Good

Liora

Stayed 5 nights in Apr 2024
Response from Royal Sonesta New Orleans on 24 May 2024
Dear Liora,Thank you for sharing this review and we invite you to settle in again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Cenita

Stayed 1 night in Feb 2024
Response from Kourtney on 23 May 2024
Dear Cenita,We appreciate your 5-star review and invite you to join us again anytime.All the best,Royal Sonesta New Orleans

10/10 Excellent

Ryan-Marya Marlenka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great! Staff was awesome! Unfortunately there seemed to be a confusion when the time came to check out. We paid extra to have late check out. They gave us until 3pm. But day of we got calls from house keeping and Security came to our door asking when can we could check out. It was annoying. Over all through great place and great location. We had a great time!!
Stayed 3 nights in Apr 2024
Response from RSNOLA on 2 May 2024
Dear Ryan-Marya Marlenka,Greetings from New Orleans and thank you for sharing your feedback on the stay. It is a joy to read that you had a wonderful visit and we apologize for any inconvenience that you experienced during checkout. We invite you to join us again anytime- hurry back!All the best,Royal Sonesta New Orleans

10/10 Excellent

Carly, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! They truly were a big part of my pleasurable experience! Raymond at the front desk made my trip!
Stayed 5 nights in Apr 2024
Response from Kourtney on 2 May 2024
Dear Carly,We take great pride in our reputation for warmth and hospitality and appreciate your kind words regarding our service. Thank you for taking the time to highlight how impressed you were with Raymond as well and we look forward to welcoming you time and again for years to come. All the best,Royal Sonesta New Orleans

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2024
Response from Kourtney on 2 May 2024
Dear Richard,Thank you for sharing this 5-star review and we look forward to welcoming you again in the months ahead.All the best,Royal Sonesta New Orleans

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walk right out front doors to where the party is. Stayed here during Mardis gras. We had an inner courtyard room and very quiet .
Stayed 3 nights in Feb 2024
Response from Kourtney on 2 May 2024
Dear Lorraine,We trust that our central location helped you to fully immerse in the excitement of the French Quarter and we are delighted that you felt so at home. Thank you for sharing this review and we look forward to seeing you again soon. All the best,Royal Sonesta New Orleans

10/10 Excellent

Ashley, Tallahassee

Stayed 3 nights in Apr 2024
Response from Kourtney on 21 May 2024
Dear Ashley,Thank you for sharing this 5-star review and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans

8/10 Good

SOFIA, MOCA, PROV. ESPAILLAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UNA EXCELENTE UBICACION
Stayed 4 nights in Feb 2024
Response from Royal Sonesta New Orleans on 1 May 2024
Dear Sofia,We are thrilled that our central location was perfect for your French Quarter adventures and we invite you to settle in again anytime. All the best,Royal Sonesta New Orleans

8/10 Good

melissa

Stayed 1 night in Apr 2024
Response from Kourtney on 21 May 2024
Dear Melissa,We loved welcoming you and hope that you are already planning your return. All the best,Royal Sonesta New Orleans