2/10 Terrible
Valerie
Travelled with group
29 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falsely advertised as 4 stars but I have stayed in hostels better than this. Our group was extremely disappointed with the the cleanliness of the rooms and the unfriendly front desk receptionist. When we first walked in, the floors were covered in sand and dirt to the point where the bottom of our white socks and feet turned black. There was only 1 tiny trash can in the bathroom so we had to use our own cardboard box to hold trash. The white towels had black stains all over it like it was stepped on. There were only two towels in the room when our reservations had 3 guests booked. The shampoo and conditioner were not filled up before we arrived. We asked the front desk if they could bring up the toiletries asap. They said yes but never showed up. It gets worse - we found a TICK in one of our rooms. Our guests understandably decided to leave the hotel and book somewhere else the 2nd night and we alerted the front desk. The woman at the front desk responded in Spanish to her coworker “just change the sheets, these *b words* wouldn’t notice.” Funny enough, one of us speaks Spanish and caught her saying this. Our friend proceeded to repeat the issue in Spanish, and the receptionist replied that she would tell her manager to resolve it immediately. We never got an update the following days. There’s no manager to be found and they don’t pick up the phone. Would absolutely not recommend this hotel, when there’s so many better in the area.
Valerie
Stayed 2 nights in May 2024