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Reviews of Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 2490 out of 5457 reviews" "
Rating 8 - Good. 878 out of 5457 reviews" "
Rating 6 - Okay. 773 out of 5457 reviews" "
Rating 4 - Poor. 542 out of 5457 reviews" "
Rating 2 - Terrible. 774 out of 5457 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4 days, 3 nights here. The pools, food and friendly staff were amazing.
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Keith,Thank you for the feedback. Your opinion is highly valued by us. We are delighted that you enjoyed your stay at the hotel and received excellent service from the staff.We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maried on 29 May 2024
Dear Nathaniel, Thank you for your feedback. We hope to see you soon.Kind regards,

10/10 Excellent

Jaltheus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot!
Stayed 4 nights in May 2024
Response from Maried on 29 May 2024
Dear Jaltheus,Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,

6/10 Okay

Antonio

Travelled with partner
It is pretty mediocre, I thought they renovated but the hotel rooms are low quality touch ups, putting marble in bathrooms isn’t a quick fix, especially when the selection and craftsmanship isn’t there.
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Antonio, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay but the food is very expensive.
Stayed 1 night in May 2024
Response from Maried on 29 May 2024
Dear Annette, Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. Staying here again.
Stayed 5 nights in May 2024
Response from Maried on 29 May 2024
Dear Marc, Thank you for your feedback. We hope to see you soonKind Regards,

10/10 Excellent

Henrik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Henrik, Thank you for your feedback. It sounds like you enjoyed the pool. We hope to see you soon

10/10 Excellent

Autumn Nicole

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! Great for all ages. The pool is always full of life music and entertainment. The pool servers are the best they work so hard to make sure you have everything you need! 10/10 every-time
Stayed 2 nights in May 2024
Response from Maried on 29 May 2024
Dear Autumn Nicole,Thank you for sharing your experience with us! We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

8/10 Good

Vitor Caldas de

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lobby at night doesn’t feel safe! Day club pool is ugly and people saving their around the pool chairs at 6am and not showing up till 9/10am is not right to others that show up looking for a chair around the pool
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Vitor Caldas de,Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Pythagor A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great!!!
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Pythagor A,Thanks for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Mailennys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa!
Stayed 1 night in May 2024
Response from Maried on 29 May 2024
Dear Mailennys,Thanks for the reply. Your opinion is highly valued by us. We are delighted that you enjoyed the spa.We look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Sukhveer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Maried on 29 May 2024
Dear Sukhveer,Thanks for the feedback. Your opinion is highly valued by us. We are delighted that you enjoyed your stay with us.We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Aleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with helpful staff
Stayed 4 nights in May 2024
Response from Maried on 29 May 2024
Dear Aleen,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maried on 29 May 2024
Dear Alvin, Thank you for your feedback. We hope to see you soon.Kind regards,

10/10 Excellent

Reem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Maried on 28 May 2024
Dear Reem, Thank you for your feedback. We hope to see you soon

8/10 Good

Jayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Jayleen, Thank you for your feedback. We hope to see you soon.Best regards,

2/10 Terrible

MOHAMMAD, Saddle brook

Stayed 4 nights in May 2024
Response from Maried on 29 May 2024
Dear Mohammad, Thank you for your feedback. We hope to see you soon.Regards,

8/10 Good

KETOYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was just okay , for the price . I mean I would stay again nothing spectacular though . I have stayed in better!
Stayed 4 nights in May 2024
Response from Maried on 28 May 2024
Dear Ketoya,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

6/10 Okay

Lauren

Travelled with group
Liked: Amenities
Air conditioning in room did not work well and ventilation was a concern as we smelled cigarette smoke in our room that traveled from another room. Guests should notify hotel if any walking restrictions as hotel site is very big.
Stayed 4 nights in May 2024
Response from Maried on 28 May 2024
Dear Lauren,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Jennaves

Hotel was very expensive
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Jennaves,Thank you for taking the time to share your feedback with us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maried on 29 May 2024
Dear Gurleen, Thank you for your feedback. We hope to see you soon.Best regards,

6/10 Okay

Theresa, Garden City

Travelled with group
Horrible service
Stayed 4 nights in May 2024
Response from Maried on 28 May 2024
Querida Theresa, Gracias Por tus comentarios. Nuestro hotel quiere ofrecer la mejor calidad de servicio y en este caso fallamos en nuestro objetivo y lamentamos profundamente esto. Tus comentarios son necesarios para mejorar en aquellas areas que necesitan ser atendidas. Esperamos en el futuro darte la atencion y servicio que te mereces.

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, la pasé súper divino
Stayed 4 nights in May 2024
Response from Selim on 27 May 2024
Dear Jeniffer, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Leidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view was awesome specially at night 😉
Stayed 1 night in May 2024
Response from Maried on 29 May 2024
Dear Leidy, Thanks for your feedback. Your opinion is highly valued by us. We are delighted that you enjoyed the views from the room.We hope to welcome you back soon.Greetings,

2/10 Terrible

Omar

Okay now the location is really nice, the suite that we took had a great interior and ocean view. That’s really nice and everyone knows that. My 1 star review here, is that the service was really bad. People on the front desk were not of a help, their consierge people were very rude. At the pool, the hostess and the waitress were REALLY RUDE and maybe racist ? On the pool for over 1 hour no one took our order for food or drink, although we called them a lot !! Also, our room balcony door had a missing handle on the floor. I paid tons of money for 2 nights, and they told me that they can’t send someone for room service unless scheduled?? I guess everyone wants to clean their rooms. Fianlly, I found lots of cockroaches in their bathrooms, which I have the video for. All in all it’s very very sad when we try a 5 stars fancy hotel, and pay all that money, and get a terrible services from the staff!!!!
Stayed 2 nights in May 2024
Response from Maried on 28 May 2024
Dear Omar, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

6/10 Okay

Mahmoud, Dearborn Heights

Travelled with partner
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Selim on 27 May 2024
Dear Mahmoud, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

edgar

Travelled with family
Liked: Amenities
Awesome Che kin super quick
Stayed 3 nights in May 2024
Response from Selim on 27 May 2024
Dear Edgar, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Shataea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is gorgeous with plenty to do. Excellent staff service available 24hrs. Great views from jr suite at serento tower.
Stayed 4 nights in May 2024
Response from Selim on 27 May 2024
Dear Shataea, We are delighted to receive your comments! It's wonderful to hear that you found our property to be exceptionally clean, with staff who are attentive and always ready to lend a helping hand. We are thrilled that our daily attendant, provided you with fantastic service and fulfilled all your needs. We look forward to welcoming you back soon, and we guarantee that your next visit will be your best one yet. With our wide range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maried on 29 May 2024
Dear Kate, Thank you for your feedback. We hope to see you soon.Best regards,

10/10 Excellent

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything right there
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Reginald,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

DeJuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. enjoyed my stay
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear DeJuan, Thank you for your feedback. We hope to see you soon

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was old and cracked. Paid for an oceanfront room and I was placed on the 3rd floor in front of a row of palm trees. The staff gave me a hotel credit for $100 to spend at the hotel. Not what was advertised whatsoever. I’ll NEVER go back!
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear ,Thank you for the feedback. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Janelle Patrice, Philadelphia

Travelled with partner
Liked: Amenities
We had a wonderful time first time in miami and at the property. The property was beautiful everything was a ten the con is that everything is so expensive but worth it. Cannot wait until we return
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear Janelle Patrice, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 Excellent

Rashidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the ambiance. The music, the heated pools, and the staff. Everyone was pleasant and easy to approach. For a holiday weekend it was easy going. The hotel was family friendly. The only downside was the pools closed early but everything was amazing.
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear Rashidah, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

6/10 Okay

John

Liked: Cleanliness
It’s over rated. And rooms are out dated 13 dollars for bottle of water.
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear John, Thank you for taking the time to write a review. Your opinion is highly valued by us. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, staff & service
Very rude staff
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Natalie, We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.I'm sorry to hear about your disappointing experience. It's concerning that the staff did not showed an overall good atmosphere. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything honestly about my stay!
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear Antoine,Thank you for taking the time to write a review. Your opinion is highly valued by us.We are thrilled to hear that the service provided to you was wonderful.We look forward to welcoming you back soon

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Staff and service were pleasant. A lot to do, but can get pricy. They have many amenities, restaurants, and nightlife to choose from!
Stayed 4 nights in May 2024
Response from Maried on 27 May 2024
Dear Jennifer, Thank you for sharing your experience with us! Your glowing review and praise of our exceptional service have made our day. We take pride in ensuring that every guest who walks through our doors receives a truly unique and unforgettable experience. Our team is dedicated to creating a joyful and positive atmosphere that will leave you feeling rejuvenated and energized. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.

10/10 Excellent

abraham jamil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place like a resort
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Abraham Jamil,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maried on 27 May 2024
Dear Brianna,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Maried on 27 May 2024
Dear Scott, Thank you for your feedback. We hope to see you soon

8/10 Good

Serge

Travelled with group
It sucked
Stayed 4 nights in May 2024
Response from Maried on 27 May 2024
Dear Serge, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 Excellent

Thierry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Thierry, Thank you for your feedback. We hope to see you soon

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to details, safety very poor. Got stock in the elevator for 35 minutes I had to call 911 for help. The hotel response is very slow. Got no call from the hotel management until I call my self. I will never stay there again
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear Alexander, I'm sorry to hear about your disappointing experience. It's concerning that the staff did not address the issues effectively and that the overall atmosphere was not up to standard. Your feedback about the very poor service is important for the management to consider. I hope your future hotel stays will be more pleasant and reflective of the quality service you deserve.

8/10 Good

Valerie, miami

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, great service . Very pricey but its South Beach ! Wish they had a kids club. But definitly one of the best in the area. Valoulou
Stayed 2 nights in May 2024
Response from Maried on 27 May 2024
Dear Valeria,Thanks for the feedback. Your opinion is highly valued by us. Our review is important to us and we will take it seriously as we work to identify areas where we can improve, such as having a kids' club.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Edward, Mayfield Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Edward,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in May 2024
Response from Maried on 27 May 2024
Dear Aubrey,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed this property. I will definitely be back multiple pools, great room, balcony overlooking ocean and bay.
Stayed 1 night in May 2024
Response from Maried on 27 May 2024
Dear Melissa,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards.

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Love the amenities, staff were wonderful & helpful. Best hotel I’ve stayed in Miami. It has everything
Stayed 4 nights in May 2024
Response from Maried on 27 May 2024
Dear Maried,Thank you for the feedback. Your opinion is highly valued by us. We look forward to welcoming you back soon.Best Regards,

6/10 Okay

Seham, Mason

Travelled with family
Liked: Amenities
We had to walk a lot to get to Our room , because it’s so far away from the lobby and the beach .
Stayed 2 nights in May 2024
Response from Selim on 24 May 2024
Dear Seham, Thank you for your feedback. We hope to see you soon.