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Reviews of Fives Hotel Johor Bahru City Centre

3.5 out of 5
Fives Hotel Johor Bahru City Centre
45 Jalan Wong Ah Fook, Johor Bahru, Johor

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 87 reviews" "
Rating 8 - Good. 28 out of 87 reviews" "
Rating 6 - Okay. 12 out of 87 reviews" "
Rating 4 - Poor. 9 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kokbeng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff service.
Stayed 1 night in May 2024
Response from Fairul on 16 May 2024
Hi Kok beng, we’re glad to know that you had a great time at Fives Hotel JBCC. Do refer us to your friends and family for their next destination. Cheers!

10/10 Excellent

LAM WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional service crew, 2nd stay with Fives, still awesome as the 1st stay.
Stayed 2 nights in Mar 2024
Response from Fairul on 1 May 2024
Hi Lam Wei, Thank you for your kind words. Hoping to see you again soon.

8/10 Good

Huiting, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities
When i hand over my passport to check in, the staff asked for my itinerary / booking ticket which i did not prepare. So it takes a while to scroll through my emails and when she sees me taking a long time, she claim she will use my passport to check in. Alot of hotels already use passport to check in, so i am irritated for her so call request in the first place. Hotel is ok for the price but in the gym, 2 treadmill are powered on, and the cycling and epilitical trainer machine are not powered on and i cannot find the cable to power on. The spiral staircase to the gym is hazardous...small space and narrow..check out was fast, the housekeeping lady saw us checking out and directly ask our room number, maybe thats the reason for the fast check out.
Stayed 1 night in Feb 2024
Response from Fairul on 1 May 2024
Hello Huiting, thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.

8/10 Good

Muhammad Faiz

Travelled with family and small children
Liked: Staff & service
Hotel is 2min walking distance to main shopping centre. Breakfast is ok. Facilities is and design of rooms is abit old
Stayed 1 night in Dec 2023

2/10 Terrible

Han Tong

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this hotel is location. Seperately booked 2 rooms with in law. Rooms are dirty , ours even have a travel size facial wash still in the bath room. Water is not hot , water pressure is miserable. Music and cheering from nearby pub till at least 2am. Checked in , found floor dirty, requested bedroom slipper at front desk on our way out. Counter say will leave in our rooms. Return to room but no slipper. Call and request again. Still didn’t come. Tv not working as well. Complain to counter the next day during check out. Staff claim will ask manager to email us on the matter the same day. A week passed and no email at all.
Stayed 1 night in Jan 2024

10/10 Excellent

Absah Binte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is within walking distance from the CIQ building which is very convenient. Shopping malls and eating places are around the area. Hotel is clean and rooms are small but comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Anbualagan

Travelled with group
Liked: Cleanliness, staff & service
The rooms are small but convenient for a one night stay just to shopping.
Stayed 1 night in Jan 2024

8/10 Good

Ka Mun Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable bed
Stayed 1 night in Dec 2023

10/10 Excellent

LAM WEI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new hotel which is directly opposite Komtar. Very friendly and helpful counter staff, has nice cafe within the hotel. Only minus point is if u stay nearer to grou d floor, the road and pub noise level will be audible from the room.
Stayed 2 nights in Dec 2023
Response from DUTY MANAGER on 7 Jan 2024
Hello Lam. We’re happy to see your review here. It will help us improve ourservices and provide a better experience to you again. It was great to haveyou at Fives Hotel JBCC. Visit soon.

8/10 Good

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except for the pub downstairs. The band started at about midnight and ended about 1.30am on our first night and passed midnight on our 2nd night.
Stayed 2 nights in Dec 2023

4/10 Poor

Siu Wah

Stayed 1 night in Dec 2023

4/10 Poor

Siu Wah

Stayed 1 night in Dec 2023

10/10 Excellent

Li hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location . Rooms are decent with that price . Service oriented Hotel staffs
Stayed 1 night in Nov 2023
Response from nora h on 9 Dec 2023
Hi Li Hwa, we’re glad to know that you had a great time at Fives Hotel Johor Bahru. Do refer us to your friends and family for their next destination. Cheers!

10/10 Excellent

Tang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in Johor. Clean and fuss free. Will recommend.
Stayed 2 nights in Dec 2023
Response from nora H on 9 Dec 2023
Hi Tang, we’re glad to know that you had a great time at Fives Hotel Johor Bahru. Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Better than expected stay after reading many bad reviews. Probably because I stated my request before checking in. - small but clean room good enough for crashing for 2 nights - shower room clean and working order. - very basic so bring own toiletries they do have shower cap and toothbrush set - used plastic bottled water can ask die more if needed - front desk staff helpful when ask to get cab during peak raining evening. - check in and out was easy and quick Just across the road from Komtar JBCC and 5 minutes to City Square Mall and 10-15 minutes walk to nearby cafes and restaurants.
Stayed 2 nights in Nov 2023
Response from Nora Hashim on 23 Nov 2023
Hi Amy, we’re glad to know that you had a great time at Fives hotel Meldrum. Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

Godfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nora Hashim on 22 Nov 2023
Hi Godfrey, we’re glad to know that you had a great time at Fives Hotel Johor Bahru . Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location just opposite the Komtar JBCC. Newly renovated hotel and good option.
Stayed 1 night in Nov 2023
Response from front office on 14 Nov 2023
Hi June, we’re glad to know that you had a great time at Fives Hotel JBCC. Do refer us to your friends and family for their nextdestination. Cheers!

10/10 Excellent

Poh Soon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the rate, I would say that this hotel is fantastic.
Stayed 1 night in Oct 2023
Response from Fairul on 1 Nov 2023
Hi Poh Soon. Thank you for your valuable feedback! You’re most welcome tovisit again.

10/10 Excellent

ZHEN TAI

Stayed 2 nights in Oct 2023
Response from Nora Hashim on 21 Nov 2023
Hi Zhen Tai, we’re glad to know that you had a great time at Fives Hotel Johor Bahru City Centre. Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

KANG

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reserved a family room for 4. Room is not spacious, it actually like 2 rooms combine to one. Can't have all 4 to sit around for chatting/ sharing food in the room. Have a desk and a dressing table but only 1 stool provided. However overall is fine, staff is friendly, and checking in/ out completed within 15 min.
Stayed 1 night in Oct 2023
Response from front office on 30 Oct 2023
Hello Kang. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.

6/10 Okay

Jasmine

Travelled with partner
Buffet spread can be better. Would appreciate if there’s a choice not to include breakfast in the hotel booking
Stayed 1 night in Sep 2023
Response from front Office on 19 Oct 2023
Hello Jasmine. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.

4/10 Poor

Georgina Siew Ling

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Air-conditioning Dripping and Leaking water
Stayed 1 night in Oct 2023
Response from front Office on 9 Oct 2023
Hello Georgina Siew. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.

8/10 Good

Johnny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is a little small. However, the standard of cleanliness is present. Also, the staff is friendly and approachable. It is also within walking distance from City Square.
Stayed 1 night in Sep 2023
Response from front office on 7 Sept 2023
Hi Johnny, we’re glad to know that you had a great time at Fives Hotel. Do refer us to your friends and family for their next destination. Cheers!

10/10 Excellent

Alvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and good price. Very friendly and helpful staff
Stayed 1 night in Aug 2023
Response from front office on 22 Aug 2023
Hi Alvyn, we’re glad to know that you had a great time at Fives Hotel. Do refer us to your friends and family for their next destination. Cheers!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Convenient location.
Stayed 1 night in Aug 2023
Response from front office on 10 Aug 2023
Hi David, we’re glad to know that you had a great time at Fives Hotel. Do refer us to your friends and family for their next destination. Cheers!

6/10 Okay

Liang Fook

Travelled with family
Rooms are ok for this rate. Breakfast was also commensurate for what was paid. The only peeve I had was that on the day of my check-in on 8 July 2023 at around 3.30 pm, the counter stuff asked me to pay an additional $10 ringgit for each of the two rooms I had booked. He added that this was meant as a tourism tax. I mentioned to him that all the relevant taxes were already included when I made the bookings via the Expedia website. In the end, I had to give in otherwise the two rooms would not have been released to me. The counter staff took the “tourism tax” from me and put it in one of the counter drawers without issuing me a receipt. This experience marred my stay at Fives Hotel JB.
Response from front office on 14 Jul 2023
Hi Liang, We appreciate your feedback! It would be grateful if you give us an opportunity to make amends and improve our Hospitality services. Meanwhile, any suggestions or further message pertaining to your stayed may contact or sent an email to nora@fiveshotel.com for assistant. Thank you and have a pleasant day.

8/10 Good

Faridah

Liked: Cleanliness, staff & service
Near mall
Stayed 1 night in Jul 2023
Response from front office on 7 Jul 2023
Hi Faridah. Thank you for your valuable feedback! You’re most welcome to visit again.

6/10 Okay

MIN YUAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from front Office on 6 Jun 2023
Hello Min Yuan. Thank you for sharing your valuable feedback! We’resorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerneddepartment has been notified about the same.

10/10 Excellent

Chan

Stayed 1 night in Mar 2023
Response from front office on 2 May 2023
Hi Chan. Thank you for your valuable feedback! You’re most welcome tovisit again.

8/10 Good

Radian

Travelled with partner
Liked: Cleanliness, amenities
good hotel for one night stay
Stayed 1 night in Apr 2023
Response from front office on 19 Apr 2023
Hi Radian. Thank you for your valuable feedback! You’re most welcome tovisit again.

10/10 Excellent

Karol

Stayed 2 nights in Apr 2023
Response from front office on 11 Apr 2023
Hi Karol. Thank you for your valuable feedback! You’re most welcome tovisit again.

8/10 Good

Juraimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate stay
Simple hotel that served a good breakfast (sahur). Not lavish but you have at least 3 choices other than the normal cereals and breads. Rooms are adequately furbished but no fridge so whatever cold drinks you have gotta finish it off. Service is good, polite staff and accomodating. Cleaners don't disturb you when you hang the DND sign. Only issue during my 2nd night was a sudden blackout in the rooms (yes, rooms only, everything else is still ok) and it took them quite some time to restore power. Was eating dinner in the dark, then came down to the desserts shop on ground floor to get shaved ice dessert while waiting for further updates of the blackout. Desserts shop owner is also a friendly chatty lady who took some time to advise on how to mix the condiments to the shaved ice. Will definitely visit them again. Good stay and convenient - just across from Komtar. Easy in easy out.
Stayed 1 night in Apr 2023
Response from front office on 9 Apr 2023
Hello Juraimi. Thank you for sharing your valuable feedback! We’resorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerneddepartment has been notified about the same.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel and is quite accessible to shopping mall and eateries. The cleanliness of the room need to improve. Overall it is good. 😄
Stayed 1 night in Apr 2023
Response from front office on 4 Apr 2023
Hello David. Thank you for sharing your valuable feedback! We’resorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerneddepartment has been notified about the same.

10/10 Excellent

Samsiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it here because the place is so convenient and very near to ciq, near to shopping malls and no matter what time I go back after my stroll i can simply walk back. And it is very safe over here.
Stayed 1 night in Jan 2023
Response from Fives Hotel JBCC (Admin) on 14 Jan 2023
Hi Samsiah. Thank you for your valuable feedback! You’re most welcome tovisit again.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from Fives Hotel JBCC (Admin) on 18 Jan 2023
Hi fives. Thank you for your valuable feedback! You’re most welcome tovisit again.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Dirty and gross room.
I was staying in room 703. The cleanliness was horrible upon check in. There were urine stains on the toilet seat cover and it’s not a few drop, it looked like a boy pee and missed it and ended at the cover. So it felt like the toilet bowl was not cleaned and sanitized after the previous guest left. It was a twin bed, so one of the bed had hairs and stained on the bedsheet.
Stayed 1 night in Jan 2023
Response from Fives Hotel JBCC (Admin) on 11 Jan 2023
We are really sorry that you were disappointed with our housekeeping! We do realize the importance of a clean room,especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department, and theyare working on improvising.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Basic for 1 night stay.
Booked total 6 rooms for a night stay with my friends. Convenient location, directly opposite to city square. Check in was slow, staff mentioned hotel was opened last year, but the upkeeping was poor and room was not really clean Room 822 was dirty, no hot water and shampoo/shower gel Room 819 no hot water old fixtures and stained Room 821 was not cleaned properly.
Stayed 1 night in Jan 2023
Response from Fives Hotel JBCC (Admin) on 10 Jan 2023
Hello fives. Thank you for sharing your valuable feedback! We’resorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerneddepartment has been notified about the same.

10/10 Excellent

Ritz

Stayed 1 night in Dec 2022
Response from Fives Hotel JBCC (Admin) on 29 Dec 2022
Hi Ritz. Thank you for your valuable feedback! You’re most welcome tovisit again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and friendly. Good service. Will come back again.
Response from Fives Hotel JBCC (Admin) on 21 Dec 2022
Thank you for your feedback David. We’d love to host you the nexttime you visit fives hotel and share our location with yourfriends and family as well.

8/10 Good

linda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Front Office Department on 13 Dec 2022
Hi Linda. Thank you for your valuable feedback! You’re most welcome tovisit again.

10/10 Excellent

Janice S C

Stayed 1 night in Nov 2022
Response from Front Office Department on 24 Nov 2022
Hi Janice. Thank you for your valuable feedback! You’re most welcome to visit again.

8/10 Good

Loh Siew

10/10 Excellent

Samuel

Stayed 1 night in Nov 2022

8/10 Good

Choon Sheong, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient and surrounding with shopping center.
Stayed 1 night in Oct 2022
Response from Front Office Department on 3 Nov 2022
Hi Choon Sheong. Thank you for your kind words. Hoping to see you again soon.

10/10 Excellent

Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Oct 2022
Response from Front Office Department on 18 Oct 2022
Hi fives. Thank you for your valuable feedback! You’re most welcome to visit again.

6/10 Okay

Grace

Travelled with family
Stayed 5 nights in Sep 2022
Response from Front Office Department on 18 Oct 2022
Hi fives. Thank you for your valuable feedback! You’re most welcome to visit again.

6/10 Okay

Choon Sheong, Singapore

Travelled with partner
Liked: Cleanliness
l can't sleep well because outside of the room was noisy with life ban singing song till mid night. l have requested a quite room when booked a room online but end up is noisy room facing Komtar Shopping mall. l like the shower, very good.
Stayed 1 night in Sep 2022
Response from Fives Hotel JBCC (Admin) on 23 Sept 2022
Hi Choon. We appreciate your constructive feedback which enables us to monitor the application of our service standards. Your comment on room arrangement efficiency been duly noted. Rest assured that corrective measures been taken to ensure processes and respective department concerned been counselled for improvement in customer satisfaction. We hope this challenges will not put us in permanent disfavour for your upcoming visit. Thank you and have a pleasant day.

10/10 Excellent

Tran

Stayed 1 night in Sep 2022

10/10 Excellent

Mrs Angelia

Stayed 1 night in Sep 2022
Response from Fives Hotel JBCC (Admin) on 23 Sept 2022
Hi Fives Angelia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay pleasant at Fives Hotel and we’re eager to host and serve you again with nothing but the best. Have a nice day.

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022