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Reviews of Crystal Hotel Hat Yai

4 out of 5
Crystal Hotel Hat Yai
4 soi 23 Kanjanawanich Road, Hat Yai, Songkhla

Reviews

8.0

Very good

Rating 10 - Excellent. 49 out of 146 reviews" "
Rating 8 - Good. 61 out of 146 reviews" "
Rating 6 - Okay. 24 out of 146 reviews" "
Rating 4 - Poor. 7 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hang Kiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room new and clean staff very responsive and helpful breakfast also nice overall I give 8/10
Stayed 3 nights in May 2024

8/10 Good

Kim Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big pool!
Convenient location. There's a big mall across the road, with plenty of shops, restaurants and supermarket. It is also near a few night bazaars. The hotel rooms are large and airy. It has a large rooftop pool that I can actually swim laps in! The reception girls were also very helpful — one of them really helped me out when no Grab driver was willing to pick me up from an out-of-the-way temple. However, it would be great if staff, especially at the front desk, could be given conversational English lessons to improve service, since there are many guests who don't speak Thai.
Stayed 4 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need upgrade for wifi
Newer wing has more power socket and bath tub. However water from bath tub not hot the day I using it. Most disappointing is the wifi throughout 3 days stay the wifi is very very weak and could connect to my phone and tablet. I was on the 6floor towards the last few room. Upset as not able to play my online game and watch u tube.
Stayed 3 nights in Dec 2023

6/10 Okay

Joseph Kinn Fei

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location!
Stayed 1 night in Jul 2023

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

2/10 Terrible

Shih Wei

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2023

10/10 Excellent

SIEW LEE

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Just stayed for 2 nights 3 rooms there,,front desk staff friendly allowed us to checked in earlier, thank you so much. But location a bit distance from city center need to take grab car or tuk tuk. Opposite hotel there is central shopping mall the biggest in Hatyai.
Stayed 2 nights in Mar 2023

10/10 Excellent

Kim Loong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still look new and clean after more than 5 years. Shopping mall just opposite and walkable to Asean market. The downside are, required tuk tuk to downtown and it is not cheap as many tuk tuk refused to come due to busy traffic.
Stayed 1 night in Dec 2022

8/10 Good

Ikmal Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Mun Yee, SELANGOR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is new and clean, different room type to cater for group/family/couples; breakfast was great. Only thing is hard to get a tuktuk and cost a bomb to travel to town. Indeed it is not a convenience place to stay for tourists. Still a distance to walk to greenway night markets, no massage nearby and no 7 eleven. It is quiet in the morning and night.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
Accommodation i will rate it 8/10. Daily breakfast has not much variety (5/10).Counter staffs are not versatile in English (7/10) whereby we would need to use goggle translation. Other than a big shpg mall opp the hotel, walking distance less than 8mins, there are no shops at the surrounding.
Stayed 7 nights in Jun 2022

8/10 Good

Anish

Liked: Staff & service, property conditions & facilities, room comfort
Sweep your room
Was a nice hotel with great service. Nice bar/restaurant area but only downside was the room which was a little dirty. Looked to not have been swept properly with hair and dust on the floor in the bedroom and bathroom. Not too bad though. Nice swimming pool, but getting drinks was a little slow as bar was closed so the attendant had to keep running to the bar downstairs to bring the drinks.
Stayed 1 night in Nov 2021

6/10 Okay

David

Business traveller
Mediocre at best
For the price, I expected more. The rooms were small with few amenities. Very basic setup for such a large hotel that does banquets, weddings, etc. The only useful feature is that it's across the street from a shopping center with plenty of food. There is just nothing I can say that was good about the stay
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Room is clean, but it’s quite old unlike the display picture. Hotel is opposite to the shopping mall so it’s walkable distance for shopping. Breakfast is okay.
Stayed 1 night in Aug 2020

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not near town but the saving grace is that it's opposite Central Festival which provides an excellent shopping experience. Cleanliness is definitely a plus point with this hotel. The pool and gym seems kind of waste as not many guests are using. The breakfast spread is mediocre at best as the selection doesn't change much. Otherwise this is an ideal hotel for those who doesn't like crowd and just want a peaceful stay in Hatyai.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

SHIN YUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Issac

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Few unique that is different from other hotels i visited with Expedia booking. They charge a 5yr old for breakfast They take room deposit by only cash I stayed level4, the ballroom’s music was clearly heard and made my night till 12am! And they cant do anything about it. The Expedia message to hotel, they dun even reply, not sure if thats even something they use or work with
Stayed 3 nights in Jan 2020

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Toilet condition not perfect but acceptable. Staff very helpful and cheerful. Location was not in downtown Hatyai but very convenient as it is along the main arterial road and just opposite Central Hatyai. Walkable distance to ASEAN and Greenway Night Market
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Hotel is new but there is Bad smell in lobby area. Located opposite to Central Festival Department store. Room is also small, over priced compared to other hotel with same room conditions
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, spacious and comfortable hotel
Check-in was smooth and on time. Unlike what I have previously read on the review, the receptionist is polite and speak basic English. Deposit has to be in cash (1000 baht) though. Room is very clean, modern, spacious, brightly lit. Bathroom is very big with a bath tub and a separate showering area. TV is Samsung (50 inches) with over 80 channels. I chose this hotel over those at Lee Garden area because I find the hotels in that area relatively old. Breakfast is sumptuous with good quality food (tom yum noodle, fried rice, siew mai, corn buns etc). Hotel varies the breakfast choices over different days which I thought is quite thoughtful unlike some other hotels serving the same breakfast every day. The only thing not so nice about the breakfast is the sitting arrangements. There are no smaller tables (basically all are round banquet tables for 10 person). If you wake up late, you will have to sit with strangers in a big table. Hotel location is accessible, with Central Festival just across the road and two night markets nearby ( 10 mins walk). The sound proofing for this hotel is not very good though. The room door is very thin (don't think it is fire proof) and we can hear people conversing along the corridor quite clearly. The room window is also not sound proofed. We can hear passing motorbike noise and also rooster (from house beside hotel) crowing in the morning. Overall very pleased with this hotel and will stay again if ever visit Hat Yai in future.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The day we went to this hotel had several wedding parties, and you knew what that meant no parking space, did not allow to use a swimming pool until 1 pm of next day that is after check-out time. The room is smaller than expected. Breakfast is below average. I used to rest at this hotel before Central mall was built and the price was 800 baht, right now is 1800 baht . You will be asked to place 1000 baht cash at the reception and they will return when you leave. Overall is kind of disappointment.
Stayed 1 night in Oct 2019

10/10 Excellent

Sathiya, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean.The room was big and spacious.Bathroom was well maintained.Staff at the reception counter were friendly and helpful but not so proficient in their English Language.The biggest plus point was that the hotel was directly opposite a big shopping mall with alot of retail shops that made shopping and dining easier for the customers. The main negative point was that most of their channels were in Thai Language that made it difficult for non Thai speaking people like us to undersatand.
Stayed 1 night in Oct 2019

10/10 Excellent

Unknown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altho abit out of place for me but highly recommended to relax !
Stayed 3 nights in Sep 2019

6/10 Okay

Hazyhazy, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean but not worh $72/night. I ask for 2 cups of ice but they insist to charge me 44THB for a pail of ice which i dont need so much.
Stayed 4 nights in Sep 2019

10/10 Excellent

Pinthip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice breakfast too
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Billy

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Smelly, air-cond not functioned well, breakfast was nothing much
Stayed 3 nights in May 2019

8/10 Good

JeffreyHo

Travelled with group
Liked: Cleanliness, staff & service
OK. Very Good
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good location. Very clean and quiet. The air conditioning in the common area was not working well.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

David, New Zealand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy rooms. Easy access to the mall across the road.
Stayed 2 nights in Apr 2019

10/10 Excellent

PHILICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly & very helpful. Buffet is also good. Excellent service!
Stayed 2 nights in Apr 2019

10/10 Excellent

TSM, KL, my

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & new & clean hotel
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
average accepted
Stayed 2 nights in Feb 2019

8/10 Good

ALBERTCHEE

Liked: Cleanliness, staff & service, amenities
Quite clean and looks good with a lot of mirror decoration. Well manner and good services provided by their staff. However, poor shower facilities (unstable water heating system), sometime very hot, sometime very cold. The shower room is quite small for a four-star Hotel.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2019

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
feel clean, but do not have conveniece shop nearby.
Stayed 3 nights in Dec 2018

6/10 Okay

Faiz

Disliked: Cleanliness
Over price ! Room rate should exclude breakfast as an option for us as a muslim bcoz they don’t serve halal food. What a waste !!
Stayed 2 nights in Dec 2018

8/10 Good

Jek Whye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for couple stay
The room is superb clean and comfortable. Price also good. Just the breakfast was so so.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2018