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Reviews of Blue Orchids Hotel

3 out of 5
Blue Orchids Hotel
203 Soi 5 Phetkasem Road, Hat Yai, Songkhla

Reviews

8.6

Excellent

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good security and clean swimming pool
Stayed 2 nights in Dec 2019
Response from Blue Orchids Hotel on 21 Dec 2019
Thank you so much for your review. We hope you enjoyed your stay and hope we'll have a chance to serve you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, clean. Mattress is a bit hard but not so bad. Swimming pool, gym & sauna is clean & nice. Only the hot spring doesn’t look so pleasing to me.. came with 2 kids & they enjoyed it so much. Location wise is ok. Not so far from the city but if you’re not driving might be a little hard to get tuktuk or taxi. Staff is so friendly & hospitable. Overall a good stay.
Stayed 2 nights in Dec 2019
Response from Yong on 16 Dec 2019
Thank you so much for your comments. We'll work harder on the hotspring. We glad you enjoy your stay and hope we'll have a chance to serve you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Yong on 31 Oct 2019
It would be nice to know why you gave us 2 out of 5. Leaving us low score without name and reason shows that guest just want to complain without good reason, doesn't even want the hotel to make any improvement.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and I especially want to say that the staff is very friendly. They are so helpful to us and they went an extra mile to even do us personal favors! We will definitely be back! The pool and hot spring is definitely a plus!
Stayed 2 nights in Oct 2019
Response from Yong on 28 Oct 2019
Thank you so much for taking time to leave us a review. Hope you enjoy your stay and hope to serve you again in the near future. Have a great day!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress in the budget room is so hard and there is no shower cap and toothpaste provide. Nice and clean swimming pool, close to wine village.
Stayed 1 night in Oct 2019
Response from Blue Orchids Hotel on 20 Oct 2019
Thank you for your feedback. We actually provide shower cap in all rooms, it is in the basket on the table together with water bottles. Toothbrush and toothpaste are available for sell at the lobby.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value
I would have scored this room higher for comfort but I thought that the matress was hard and pillows were unyielding. Will stay again because it is quiet, clean, and near my girlfriends work. Nice little gym and pool too.
Response from Lin on 8 May 2018
Dear Andrew, thank you for staying with us and we hope to serve you better in the near future

8/10 Good

Kidakarn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from ํBlue Orchids Hotel on 18 Apr 2020
ขอบคุณสำหรับรีวิวค่ะ หวังว่าทางเราจะมีโอกาสได้ให้บริการคุณลูกค้าอีกนะคะ

8/10 Good

Aiyub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Yong on 23 Jan 2020
Thank you for taking time to rate our hotel. Hope you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ไม่โอเค
เราจอง ผ่าน App hotel.com เราจองห้องธรรมดาราคา 766 บาท พอไปถึงเขาไม่ให้นอน เพราะมีเด็กไปด้วย แล้วให้เราอัพเกรดเป็นห้องใหญ่ ที่แย่ไปกว่านั้นคือ ต้องเพิ่มเงินอีก 400 โอ้ไม่นะ ห้องนึงเล็กเท่ารูหนู ห้องนึงพันกว่าบาท ไม่คุ้มเลย กับราคานี้ กลับโรงแรมระดับนี้ กฏเยอะแยะขึ้นลิฟท์ก็ต้องใช้คีย์การ์ด ถ้าลงข้างล่าง ก็ต้องไปกันทั้งหมดรู้ว่า โรงแรมโอเคแต่ความรู้สึกเราแย่
Stayed 1 night in Dec 2019
Response from Yong on 23 Jan 2020
คุณลูกค้าเพิ่มเงินค่าอัพเกรดห้องมาแค่ 100 บาทค่ะ ไม่ใช่ 400 บาท โรงแรมเรามีกฎที่ชัดเจน แต่ละโรงแรมมีกฏการเข้าพักอยู่ค่ะ ซึ่งทางลูกค้ามีเด็กมาด้วย แต่ห้องที่คุณลูกค้าจองเป็นห้องเล็ก ซึ่งสามารถพักได้แค่ 2 ท่านเท่านั้นค่ะ ตอนที่คุณลูกค้าจองนั้น คุณลูกค้าสามารถเห็นจำนวนผู้เข้าพักอย่างชัดเจน (เจ้าหน้าที่ Expedia โทรมาคอนเฟริมเรื่องนี้เมื่อสักครู่นี้ ซึ่งเจ้าหน้าที่ Expedia แจ้งว่าทางโรงแรมไม่ผิดนะคะ) ส่วนเรื่องคีย์การ์ดนั้น ทางโรงแรมมีระบบคีย์การ์ดเพื่อป้องกันความปลอดภัยของผู้เข้าพักค่ะ เวลาลงไม่ได้จำเป็นต้องไปลงมากันทั้งหมดนะคะ เพราะตอนลงไม่จำเป็นต้องใช้คีย์การ์ดค่ะ

10/10 Excellent

Chaibenja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Yong on 19 Sept 2019
Thank you so much for taking time to give us a review. Your feedback mean so much to us. We'll keep our standard and hope we'll have a chance to serve you again.

10/10 Excellent

ฟารีดา

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องเล็ก ใช้สอยพื้นที่ได้คุ้มค่า บริการดี มีสระว่ายน้ำ มีเตารีด มีชุดละหมาด ไว้บริการฟรี
Stayed 1 night in Jul 2019

10/10 Excellent

SUPHACHAI, กระบี่

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Blue Orchids Hotel on 15 Jul 2019
Thank you so much for staying with us. Glad you enjoyed your stay and we hope to see you again. 😊 Have a great day.

8/10 Good

Li yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Dessy lin on 8 Nov 2018
Thank you very much for taking your time to review our hotel. We hope you had a pleasant stay. We are looking forward to serve you again in the near future.