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Reviews of Tropicana 218 Macalister

3 out of 5
Tropicana 218 Macalister
218, Jalan Macalister, George Town, Penang

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 9 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Chen

Stayed 2 nights in Apr 2024

10/10 Excellent

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was clean and new, amazing view. The pool could use some cleaning, it smells like unwashed aquarium.
Stayed 1 night in Feb 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped. Easy check I. Good gym
Stayed 2 nights in Feb 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cud be best
13A-7 was our unit. Positive: Centrally located to street food & 10 mins by car to some attractions. Quick, friendly responsive security & booking provider Rain shower, cold aircon, firm bed Microwave, Cold & good size fridge, washing machine, detergents, cookery & cutlery, water filter, kettle & electric stove Clean Things to improve: Dust on top of cook exhaust Loose floorings in one room Bigger dustbins for kitchen Shower curtain so as won’t have water splashing out Shoe rack No private tv channels Better body towers Small but noticeable black dots on bedsheet Better cushion for living room chairs Building improvements 10 floor door doesn’t close well No direction to unit upon exiting 10floor No direction to enter which entrance block to lifts after parking Extra main door licks from the inside
Stayed 2 nights in Dec 2023

8/10 Good

Pak-Leng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Boon Yen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast response from host but towels provided were stained probably due to bulk washing of towels. Other than that, property is well maintained by host and everything is working fine 👍
Stayed 2 nights in Aug 2023

6/10 Okay

Pek Hong

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bed felt like a block of wood which Tropicana subsequently advised was coconut fibre and 'good for our spine'. The fact that the bed was coconut fibre and extremely hard was not disclosed on the ad for the place or in subsequent messages from Tropicana as they claimed that there is no space on the platform to note this. They then refused to cancel and refund the booking or arrange any exchange unless we first made and paid for another booking with them. .
Stayed 9 nights in Jul 2023

8/10 Good

Low

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay with minor inconveniences
Spacious, sufficient beds for family of 5, good view - can see sunrise, good location, furniture well maintained, apartment is clean. Bed quite hard to sleep on, lift takes very long especially during peak hours, have to spiral up the carpark (giddy), door only has number lock, no internal door latch for added security.
Stayed 3 nights in Jun 2023

10/10 Excellent

KIM BINH

Stayed 1 night in Jun 2023

4/10 Poor

Lim

Stayed 1 night in May 2023

8/10 Good

Changsun

Stayed 1 night in Mar 2023

10/10 Excellent

Yin Ling Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally clean and well equipped, but can provide more supplies like tissue paper etc. also can mention initially we faced some issues with the appliances, which kept turning off, but it was resolved when we called for assistance and switch the cards
Stayed 3 nights in Mar 2023

2/10 Terrible

Rosazizi

2/10 Terrible

Khai shin

Stayed 1 night in Nov 2022

8/10 Good

HOOI LING

Stayed 2 nights in Sep 2022

8/10 Good

JIMMY

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is a major plus for this location. Facility is decent. Views at higher floors are nice. Property management staffs are friendly and responsive. They tried their best to make sure my stay is great. Tried to check for me higher floors, but wasn't possible to do so as I requested for 3 person. There is an initial deposit that I had to do it via remittances from my bank. However, they also refunded back promptly within the same day, after I have checked out . Toilets are clean. Beds are decent. The drawbacks are probably that it was more like an Airbnb - explaining the property management. Also, within the room, the amenities are very basic (you have a small fridge, hair dryer, iron, ironing board, shampoo, and dishwashing liquid). So one cannot expect daily housekeeping. Also, as it is a common property shared by other residents, it can be quite noisy at night (as guests of other rooms can change frequently ). The initial steps to get to your property can be a little confusing. It would also be great to have better pillows (or more pillows) Overall decent stay.
Stayed 4 nights in Aug 2022

8/10 Good

JIA YING

Stayed 2 nights in Jul 2022

6/10 Okay

Chin Chek

Stayed 1 night in Jul 2022

2/10 Terrible

Othman

Stayed 1 night in Jun 2022

10/10 Excellent

Eric

Stayed 1 night in May 2022

10/10 Excellent

Fauzianah

Stayed 1 night in May 2022

10/10 Excellent

Youwei Marcus

Stayed 8 nights in Apr 2022

6/10 Okay

Julia, Cheltenham

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very handy location. However, internet did not work so had to piggy back on next door as password was the same. Air con in main living room area was broken so had to make do with a ceiling fan. Would also like to have seen better kitchen supplies. Not a massive issue as only there for 3 nights but kitchen not really suited for longer stays. Had to go and buy glasses! But, great location for walking to heritage centre, and checkin was pretty smooth.
Stayed 3 nights in Apr 2022

4/10 Poor

Azman

Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
roller coaster car park with snail passenger lift
Location was great but the parking spot & ramp was totally disaster. Sharp corner while driving up to 13 floor parking space make you dizzy like roller coaster. The passenger lift also a pain, you required to wait minimum 15 min for the lift each time get up or down. You don't feel going out after spin all the way up to car park. The floor near entrance and kitchen was sticky. Certain wall with splash mark. Stove with stain mark. Sofa head rest broken.
Stayed 2 nights in Nov 2021

10/10 Excellent

M Nagaraja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ahmad Shahrulnizam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Parking is so inconvinient, comfort is average
Stayed 2 nights in Mar 2021

8/10 Good

Dildar

Business traveller
Liked: Cleanliness, room comfort
Cleanliness is very good and comfort also
Stayed 3 nights in Jun 2020
Response from tkm on 14 Jul 2020
tq

10/10 Excellent

KarenLeung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friends love this place, clean and easy to find
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Much smaller than we expected
Overall it’s ok if you stay a couple of nights. The bathroom is quite sad and would need happier colours.
Stayed 4 nights in Jul 2019
Response from Steven on 1 Aug 2019
The size already stated in the details. Also, the colour of bathroom already fixed for the whole building.

6/10 Okay

Eying, Singapore

Disliked: Cleanliness, room comfort
OK....Not great
The location is pretty good. Convenient to grab anywhere. The nearest mini Mart is about a 5 min walk away and new lane night hawker is 15. But the apartment itself is not very comfortable. Three mattress gave me and my husband backpain. Keep expectations low.
Stayed 3 nights in Jun 2019
Response from Steven on 6 Jul 2019
We used high graded 9 inch mattress. We hope that you enjoyed the bed next time.

4/10 Poor

Dato, Singapore/ Kuala Lumpur

Business traveller
Disliked: Amenities, property conditions & facilities
Thot Expedia deals only with hotels. So after booking I was disappointed that it was AbnB. Dangerous for a single lady as need to go to the mail box to collect the keys after parking. Then need to drive 10 flrs up to park in a quiet no body around carpark. So scary.. ran to the lift and have to struggle to open the gate at a quiet flr. At night come back is even scarier. For the price they are charging , The room don’t even have a cupboard to hang clothings. Only a portable sunning clothes hanger was there. Can’t hang long clothings. No toiletries but only a couple of big bottles of shampoo and conditioner. No body lotion , face or hand towels etc. only a floor cloth and two bath towels. First day no tv reception. Only after repair on second day u can receive but limited local channels. No mirror at the bedroom and no bedside tables. No breakfast provided too. Not a nice full seaview as it is blocked by many buildings. I was on the 17th flr. So cannot charge as seaview.
Stayed 2 nights in Jun 2019
Response from Steven on 6 Jul 2019
We cant compare with hotel. With such rate and such amenities given, its great for daily/ business travellers.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
We initislly booked a 2 bedded apartment but upon check in found that the apartment had not been cleaned after the last guest had checked out. The bed was not made, floor not cleaned despite us checking in at 5 pm. Worst still in the evening at around 9 pm we saw a rat in the room and hall which was unacceptable. I sincerely hope expedia can look into this. We complained and fortunately was changed to another 3 bedded apartment which was basic but comfortable. At least it is clean this time. The person in charge said he will refund the first night to us but we had yet to hear from him after that. This is the first time i had stayed in a hotel or apartment that had a rat in it. Mind you I am a frequent flyer.
Stayed 3 nights in Jan 2019

10/10 Excellent

Wai Hing, Ngau Chi Wan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment with partial seaview.
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

ManHonFrancis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快入住體驗
寬敞、潔淨、舒適、設備齊全、景觀一流。樓下就是麵包店、咖啡室、小餐廳，要去商場或其他景點也很方便。沒有實體的reception，但職員在我抵步前一天已經與我溝通，並指示如何打開信箱取匙，過程順暢，回覆亦很有效率。
Stayed 3 nights in Aug 2023

2/10 Terrible

hiroshi

Stayed 2 nights in Aug 2022