Exterior
Check availability

Reviews of Gaylord Texan Resort & Convention Center

4 out of 5
Gaylord Texan Resort & Convention Center
1501 Gaylord Trl, Grapevine, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 644 out of 1039 reviews" "
Rating 8 - Good. 187 out of 1039 reviews" "
Rating 6 - Okay. 102 out of 1039 reviews" "
Rating 4 - Poor. 58 out of 1039 reviews" "
Rating 2 - Terrible. 48 out of 1039 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Place to stay
Stayed 2 nights in May 2024

2/10 Terrible

Jryn

Stayed 1 night in Mar 2024

10/10 Excellent

Randall, denton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, beautiful scenery to enjoy, food options for a convention hotel seems inadequate
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, well appointed, and fun for all ages. The staff was incredible!
Stayed 3 nights in Apr 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, my wife and I were celebrating our 46th wedding anniversary and her 62nd birthday could not be happier with our stay, Thank you for all of your services and time.
Stayed 2 nights in Apr 2024

8/10 Good

Bradford

Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Stayed 4 nights in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Only real issue is that breakfasts are way more expensive than expected when compared to other meals.
Stayed 7 nights in Apr 2024

4/10 Poor

Marina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this hotel specifically for the outdoor water park, which was closed in April. This wasn't clear from the information on Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the atmosphere and the vibe of the place
Stayed 1 night in Apr 2024

6/10 Okay

Josephine, San Jose

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful everything you need was all in one place and fun.
Stayed 4 nights in Apr 2024

8/10 Good

wayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy stay. Good connectivity to grapevine and surrounding area. The food options on site are decent. However, basic snack and drink prices, including the coffee shop are far to inflated.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very good costumer service 👌 clean!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Zinaida

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire experience! Get the atrium view if you can.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Priscilla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a really bad experience with billing that took us 3 months to resolve. They billed us for another guests room and charged us almost $2k extra for our visit and did not handle rhe resolution properly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our entire stay! it ws calm and serene and convenient; our spa time was elite as well
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atrium and tasty restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Francisco

Disliked: Cleanliness

10/10 Excellent

Fabiola

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald, DANVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals are too pricey
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Rooms are dated and not very clean. Not awful just disappointing for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay and won’t be our last. We have already booked another trip with our whole family this time. Look forward to the summer vibes and what they bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Meh
I wouldn’t say the place is amazing well because it’s not. When it’s Christmas time it’s great but to stay during the winter save your money and go else where. We stayed there for a dance convention and it was because it was convenient with it being held there. There are shops and restaurants that have decent food and things to browse and spend your money on. All in all it was an alright hotel for an overpriced stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was the pillow cases had makeup stains on them. I’m sure they were washed but stained.
Stayed 2 nights in Feb 2024

4/10 Poor

Katrina

Liked: Cleanliness, property conditions & facilities
Booked a King room with a view, received a partial room view. I did try talk via app and it was no help. Request late check out for birthday staycation. I asked at front desk and said no availability. If you have a special night plan skip this place.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect sraycation
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

6/10 Okay

Ernestine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaylord Texan Shines Again
As always it was amazing. The service was great. Great location to airport and to different venues.
Stayed 2 nights in Jan 2024
Response from Kathryn on 21 Jan 2024
Glad you enjoyed your stay. Next time you're in Grapevine, we would love to host you again and share some of our favorite places with you!

10/10 Excellent

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Sandra L

Stayed 4 nights in Jan 2024

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing resort!!
Stayed 2 nights in Jan 2024
Response from Kathryn on 21 Jan 2024
Glad you enjoyed your stay! You are welcome back any time.

10/10 Excellent

darnell m.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondrous Castle
The Gaylord’s ambience is spectacular. There are lit fireplaces, high ceilings, a stone interior entrance…feels like a castle, heated indoor & outdoor pools, fitness room, coi fish pond, running train set, water geyser, giant chocolate chip cookies, live singing pianist, thick, clean and not stained carpet heading to room. Great idea with the noiseless, clean fireworks. Parking should not be charged if you stay at a non-peak time.
Stayed 1 night in Jan 2024
Response from Kathryn on 21 Jan 2024
Thank you so much for this amazing review. We are so glad you enjoyed so many aspects of the property and hope to have you again soon.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the place was decorated so magical. Our grandchildren loved it!!
Stayed 2 nights in Dec 2023

10/10 Excellent

JODI, paris

Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Karlon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023