Outdoor pool

Reviews of DoubleTree by Hilton Dallas - Market Center

4 out of 5
DoubleTree by Hilton Dallas - Market Center
2015 Market Center Blvd, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 85 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Giles, Lufkin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot is terrible small and difficult to park in.
Stayed 1 night in May 2024
Response from rcojanu on 28 May 2024
We apologize for any inconvenience caused by the parking features during your stay. We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests.

8/10 Good

Sinan, EAST RUTHERFORD

Business traveller
Liked: Staff & service, amenities
It was generally good but the hotel needs an update and outside could be maintained better by the pool
Stayed 2 nights in May 2024
Response from rcojanu on 24 May 2024
We appreciate your feedback, Sinan. It's fantastic to hear you enjoyed our location and amenities. We're addressing the pool issue and hope to provide an even better experience next time!

10/10 Excellent

paola / steph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good service, room was clean, location for me was not ideal, and there was this strange tapping noise that woke me up the last day I stayed there. I would stay here again though
Stayed 2 nights in May 2024
Response from rcojanu on 23 May 2024
Hello Paola/Steph,Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're in town.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from rcojanu on 22 May 2024
We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property very comfortable. Loved the little arrival bag of water and cookies. Nice to have a pool to cool off in as it was very hot. Good location
Stayed 1 night in May 2024
Response from rcojanu on 21 May 2024
Hi Kate,We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rcojanu on 17 May 2024
Hi Katherine,Hearing that our room facilities met your needs is great news. We're committed to maintaining a high standard of accommodation, and your feedback helps us focus on what's important to our guests.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from rcojanu on 13 May 2024
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work

6/10 Okay

Brittany Elizabeth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Property was clean and close to Love field. Cons: Bathroom is small and room had an odd smell.
Stayed 1 night in May 2024
Response from rcojanu on 7 May 2024
Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go again
Stayed 2 nights in May 2024
Response from rcojanu on 13 May 2024
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from rcojanu on 6 May 2024
We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from rcojanu on 6 May 2024
We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.

10/10 Excellent

Jerahmia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and staff!
Stayed 1 night in Apr 2024
Response from rcojanu on 1 May 2024
Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay

8/10 Good

Risa

Travelled with family
Quiet, clean and convenient location. The parking was listed at $10, however, they added $16 to our bill. The up charge caused some dissatisfaction with our stay since it wasn’t inexpensive.
Stayed 1 night in Apr 2024
Response from rcojanu on 29 Apr 2024
We're glad you enjoyed the features and facilities of your room. Our team works hard to ensure our rooms are well-equipped and comfortable for our guests, and your feedback is a wonderful acknowledgment.Uncovered self parking fee: USD 15 per night (in/out privileges)

4/10 Poor

Neha

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a king room and was given a double bed room.
Stayed 1 night in Apr 2024
Response from rcojanu on 24 Apr 2024
Hi Neha,We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience.

10/10 Excellent

Candace

Excellent proerty
Stayed 1 night in Apr 2024
Response from rcojanu on 22 Apr 2024
We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.

2/10 Terrible

William

Stayed 4 nights in Apr 2024
Response from rcojanu on 10 May 2024
Thank you for sharing your experience. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests.

8/10 Good

Marshai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good however I do feel like they need to remove the carpet in the rooms . Thats unsanitary & it's very old school carpet nothing new . The rooms are pretty decent just small .
Stayed 1 night in Mar 2024
Response from rcojanu on 5 Apr 2024
Thank you for your feedback on our room amenities. We're sorry to hear that certain aspects didn't meet your expectations. We're taking note of your suggestions as we continually strive to improve our guest experience.

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, definitely not $200 a night nice , but it is what it is.
Stayed 1 night in Mar 2024
Response from rcojanu on 12 Apr 2024
Thank you for highlighting Property was nice. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're in town.

8/10 Good

Micah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little dated but nice stay
Stayed 1 night in Mar 2024
Response from rcojanu on 3 Apr 2024
We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.

8/10 Good

KeyAndra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant and attentive ?
Stayed 2 nights in Mar 2024
Response from rcojanu on 2 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Chase

Stayed 1 night in Mar 2024
Response from rcojanu on 2 Apr 2024
Hello Chase,Your positive ranking on our property is much appreciated. We aim to provide a home away from home experience with all the necessary comforts, and we're delighted to know we achieved this for you.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vewry nice, simple and no drama stay. Just the way I like them.
Stayed 1 night in Mar 2024
Response from rcojanu on 28 Mar 2024
Dear Robert, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

6/10 Okay

Aliya

Liked: Staff & service
It was an older hotel that definitely needs a facelift. Like REALLY bad. But it was clean for the most part and super close (not walkable) to downtown.
Stayed 3 nights in Mar 2024
Response from rcojanu on 26 Mar 2024
Dear Liya, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and Thank You for cleanliness kind comments. We would love to see you again, should your travels bring you back to our area.

6/10 Okay

Angel

Stayed 4 nights in Mar 2024
Response from rcojanu on 15 Apr 2024
Thank you for sharing your thoughts, Angel. We strive to provide value through our services and amenities. We'll take your feedback into account as we continuously work to enhance our guest experience.

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rcojanu on 26 Mar 2024
Hello Maritza,We appreciate your recent stay with us and for taking the time to leave us a review. We hope we will see you again soon.

10/10 Excellent

Ana Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rcojanu on 25 Mar 2024
Dear Ana Karina, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

8/10 Good

Clevlis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Faith took care of us and our boys!!!
Stayed 2 nights in Mar 2024
Response from rcojanu on 19 Mar 2024
Hello Clevlis,Thank you very much for your recent stay and post. Very much appreciated! See you back at the property in not-too-distant future.

8/10 Good

Jose Ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for short business stay. Quiet area, walkable distance to some nice restaurants.
Stayed 2 nights in Feb 2024
Response from rcojanu on 14 Mar 2024
Hello Jose Ricardo,Thank you for recent stay with us and for taking the time to post your review. Very much appreciated.Thank you.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has its own restaurant which was very convenient since there aren’t too many places to eat nearby. The food there was good. Our room had a balcony which was nice. Our room was clean but the picture in our bathroom had a frame on it that was damaged, which I don’t know how that happens but why wouldn’t you changed that out? The pool area was nice but the weather was too cold to use the pool.
Stayed 3 nights in Mar 2024
Response from rcojanu on 13 Mar 2024
Hello Alan,Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and pool area. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Excellent

RENA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rcojanu on 12 Mar 2024
Hello RENA,Thank you very much for your recent stay and feedback. Very much appreciated.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estefany at the restaurant was absolutely amazing!!! Front desk associates were nice. Hotel is clean and quiet. Could use some updates but the bed was very comfortable.
Stayed 3 nights in Mar 2024
Response from rcojanu on 4 Mar 2024
Dear Janet, Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Marilyn, Valencia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms, the service during the breakfast.
Stayed 2 nights in Feb 2024
Response from rcojanu on 27 Feb 2024
Hello Marilyn,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and convenient location
Response from rcojanu on 23 Feb 2024
Hello Elizabeth,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

LUIS

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice and decent
Good location in the design district. Great friendly and international diverse staff.
Stayed 1 night in Feb 2024
Response from rcojanu on 20 Feb 2024
Dear LUIS, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Jermayne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from rcojanu on 19 Feb 2024
Dear Jermayne, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

8/10 Good

Candace

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from rcojanu on 16 Feb 2024
Dear Candace,, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Christopher, Oak Point

Stayed 1 night in Feb 2024
Response from rcojanu on 20 Mar 2024
Hello Christopher,We thank you very much for your recent stay and review. Very much appreciated! We hope we will see you back at our property in the not too distant future!

6/10 Okay

Andrey

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from rcojanu on 7 Feb 2024
Hi Andrey,Thank you for your recent stay and for your rating. Very much appreciated. Thanks again and we look forward to your next retur.

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could be much better with renovations and better cleaning. The tile in the bathroom and carpet in our room was dirty.
Stayed 1 night in Feb 2024
Response from rcojanu on 5 Feb 2024
Hello Michelle,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rcojanu on 4 Feb 2024
Hi there,Thank you for your recent stay and response. I’m very sorry for any inconvenience caused to you. We hope you will give us another chance in the future.

4/10 Poor

CHRIS

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the Taj Mahal
So the gate wouldnt open and tickets wouldnt print to get in the lot. Once buzzed in you get stuck for $15 bucks to park at the desk. The property is old. The toilet in the room slow flushed. The entertainment center was tied together by a power strip hanging on the side of the tv stand. Some of the doors and drawers didnt stay closed. No big deal but an indication of age and attention to detail. Sound deadening wasn't a construction consideration. On the bright side the cookies they supply on check in are tasty. The shower had excellent water pressure. The ac worked and the balcony view wasn't bad facing the city. I was extended a late check-out. Not a grand gesture considering the final tab could get you into better digs downtown. I am going on the record that this place is overrated here.
Stayed 1 night in Feb 2024
Response from rcojanu on 2 Feb 2024
Hello CHRIS,Thank for taking the time to share your experience. We apologize that the room did not exceed your expectations. Parking price is well advertised on our website, parking entry sign and all third-party sites. I will make sure to share your comments with my Property Managment. I glad to learn that you enjoyed the city view and our delicious DoubleTree cookies are to your satisfaction. We hope you will stay with us in the near future.

6/10 Okay

RUTHY

Business traveller
Liked: Room comfort
Disliked: Staff & service
Jan 2024 Double Tree Stay
The stay went well. The challenge we had was that when we came in I was VERY thirsty and tired. I asked the front desk lady for water and she pointed me to the indoor market-store so that I could purchase water. I was extremely disappointed because I did not bring money with me, would have to run out to an ATM, well just too much after a long trip. Then the shower did not have any shower gel, the bottle was completely empty. We were however pleased that the front desk lady gave us a bar of soap. The next day and after we asked for water and nothing. On my departure date, Kevin who was an extremely nice and professional man offered me water and cookies. I was impressed, I explained what happened and he felt sad.
Stayed 4 nights in Jan 2024
Response from rcojanu on 23 Jan 2024
Dear Ruthy, Thank you for taking the time in leaving us a review and feedback on our property. I will be sure to send this information to our Front Office Manager. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from rcojanu on 22 Jan 2024
Dear Matthew, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations. Nothing means more to us than providing a great guest experience. We'll do better for you next time.

8/10 Good

Chimere

Liked: Staff & service, property conditions & facilities
It's a little outdated but it got the job done. The walls are thin. I'm disappointed that the staff failed to tell be about the complimentary shuttle service.
Stayed 2 nights in Jan 2024
Response from rcojanu on 22 Jan 2024
Dear Chimere, Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

2/10 Terrible

marlene

Business traveller
I canceled this reservation in a Monday for a Thursday stay. They still charged me on Friday afternoon.
Response from rcojanu on 22 Jan 2024
Hello Marlene,Thank you for your review. After a closer look at your reservation, we noticed that your booking was done with a third-party reservation engine. In most cases, these reservations have cancelation policies and cancelations must be done with the third party where reservation was made and not with the hotel directly. I hope this will be resolved and we look forward to your next return.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Rcojanu on 20 Jan 2024
Hi there,Thank you for recent feedback about your experience. Much appreciated. Have a great weekend!

10/10 Excellent

Darin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from rcojanu on 17 Jan 2024
Hello Darin,Thank you very much for your recent stay and for sharing your experience. We glad to see that you enjoyed your stay with us. Please come back next time you in the Big D!Have a great week.

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from rcojanu on 16 Jan 2024
Hello Antonio,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from rcojanu on 26 Jan 2024
Dear Lisa, Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from rcojanu on 2 Jan 2024
Dear Courtney, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!