Lobby sitting area

Reviews of Hotel Felix River North/Magnificent Mile

4 out of 5
Hotel Felix River North/Magnificent Mile
111 W Huron St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1010 reviews" "
Rating 8 - Good. 245 out of 1010 reviews" "
Rating 6 - Okay. 168 out of 1010 reviews" "
Rating 4 - Poor. 88 out of 1010 reviews" "
Rating 2 - Terrible. 66 out of 1010 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jolynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and beautifully maintained. Our room was very comfortable and nicely furnished. We would definitely stay there again. Price was reasonable and while a bit removed from the busier areas, the quiet was wonderful
Stayed 1 night in May 2024
Response from Rigel on 17 May 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Guest room was not thoroughly cleaned. Bed frames were not compatible with mattresses. All furniture was damaged. White towels were stained with black hair, while washcloths had black stains. Both guests were blonde. Sink was broken in the bathroom, causing constant water flow. Toilet had difficulty flushing properly. Curtains had a brownish color substance on them. No parking available by the hotel. Paid $15 for 20 minutes of parking, $35 for overnight parking from 12:30 am to 10 am, and $22 for the use of Wi-Fi, breakfast, and gym. For $258 a night, I would choose a different hotel.
Stayed 1 night in May 2024
Response from R on 18 May 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We do not have any amenities for parking but we recommend the website Spothero.com for cheap parking in the area compared to flat rate parkin of 50/ per night. All amenities and fees are mentioned in the booking reservation.

6/10 Okay

Jill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Rigel on 17 May 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rigel on 17 May 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 Poor

Marjorie

Disliked: Cleanliness, property conditions & facilities
The room smelled like urine, called the front desk, they brought up 2 different kinds of room deodorizing sprays. The one and ONLY USB charging port outlet was broken. Hallways needed vacuuming……., NOT impressed. We stay in Chicago once a month and have never stayed in the Felix before and will NOT again! One and done!
Stayed 1 night in May 2024
Response from rigel on 18 May 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

4/10 Poor

Mia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel staff and service were good. Our room was disgusting. There was hair on the “new” towel, spider webs on the windows and ceiling, make up, hair and hair products from the previous guest that was not cleaned up properly. And the absolute worse thing we found a some sort of bug on the curtains ! Location of the hotel is great but wish I would have went with a different hotel, the pictures on the website are deceiving for sure.
Stayed 4 nights in May 2024
Response from Rigel on 18 May 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

10/10 Excellent

Ricki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024
Response from Rigel on 17 May 2024
Thank you for your positive feedback. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Rigel on 12 May 2024
Thank you for your positive feedback. We are glad you enjoyed your stay at Hotel Felix!

6/10 Okay

Celestial

Travelled with partner
Liked: Staff & service
The bathroom could have been cleaner, the air conditioning barely worked which made the room incredibly hot. The lobby is nice enough, and the staff is super friendly. The location is wonderful.
Stayed 4 nights in May 2024
Response from Rigel on 11 May 2024
Thank you for your feedback. We have enhanced our engineering and housekeeping teams to do some routine check ups in the rooms. We are glad that the overall experience was enjoyable. We hope to see you again!

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Rigel on 11 May 2024
We are glad to hear that your experience was fantastic. We hope to see you again soon!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind when we requested to extend our stay -they made sure we got the best value as well. The rooms are small but well maintained. Perfect for a small weekend trip!
Stayed 1 night in Mar 2024
Response from Rigel on 11 May 2024
We are glad to hear that your experience was fantastic. We are glad to hear the staff were super helpful during your stay. We hope to see you soon!

10/10 Excellent

Liane, Battle Ground

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rigel on 11 May 2024
We are glad that Hotel Felix met your standards and were above and beyond.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Rigel on 11 May 2024
Thank you for your positive feedback. We hope to see you again soon!

2/10 Terrible

Krishnadath

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 2 nights in May 2024
Response from Rigel on 10 May 2024
We are so sorry to hear about your experience at Hotel Felix. We hope we can remediate this the next time you come back to stay with us

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in May 2024
Response from Kylie Lebron on 9 May 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff are great, I had a great experience. My toom had a great view, I will definitely be booking again.
Stayed 4 nights in May 2024
Response from Kylie Lebron on 9 May 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

6/10 Okay

Jahleel

Liked: Cleanliness, staff & service, property conditions & facilities
That $75 fee is just a little too much y’all should redo how y’all policy fees are made.
Stayed 1 night in May 2024
Response from Kylie Lebron on 9 May 2024
Thank you for your feedback. Our 75 incidental charge is just a hold at check in that is required in case of any incidentals charged to the room and is returned upon check out if there are no charges. We plan on changing this amount to 100 in the near future.

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
The room was small, it was in an older building, but was renovated. There was no temporary parking for unloading during our visit, it may be due from the construction working in the area. The parking garage was nearby and was expensive for overnight parking.
Stayed 1 night in May 2024
Response from Kylie Lebron on 9 May 2024
Thank you for sharing your feedback. We do apologize about our loading zone. We are doing construction and the huge bin is taking up most of our space, but we do have a loading zone for our guests to use when available.

6/10 Okay

Kyah

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Rigel on 10 May 2024
Thank you for sharing your experience. We hope that next time we can meet your stay a 5/5.

6/10 Okay

Arunee, Trophy club

Travelled with family
There is no parking at hotel. There is $35 near by but still not at the hotel. The room is clean but very strong air spray. Also I booked and prepaid through Expedia but hotel will charge extra $25 per room.
Stayed 1 night in May 2024
Response from Rigel on 7 May 2024
Thank you for sharing your experience about Hotel Felix. Hopefully in the near future we will set up a form of parking that will include parking. We have enhanced staff training to mention the resort fees that are still owed at property as they are mentioned when the reservations are booked. We hope to see you again soon!

4/10 Poor

Lorena

Travelled with group
Liked: Cleanliness
$22 daily fee was not noted before booking. Cable in room did not work both nights and the rooms around us were very loud and noisy.
Stayed 2 nights in May 2024
Response from Rigel on 7 May 2024
We are so sorry to hear about your experience at Hotel Felix. The 22 Resort Fee is mentioned in the pricing that is owed at property. We will have engineering check all cables to for the turnover of rooms. Whenever there is loud guests please always let the front desk know so the agents can go check up on the rooms that were making loud noises. We will do better to set up quiet hours.

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the many restaurants near by.
Stayed 3 nights in Apr 2024
Response from Rigel on 5 May 2024
Thank you for sharing your experience. We are glad that our location is fantastic being around Mag Mile and a variety of restaurants!

10/10 Excellent

Virginia

Stayed 1 night in Mar 2024
Response from Rigel on 7 May 2024
Thank you for sharing for your experience! We hope to see you again soon!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Nice clean hotel. Needs some maintenance, very low water pressure. Safe neighborhood and great vending options on every floor.
Stayed 1 night in May 2024
Response from Rigel on 4 May 2024
Thank you for letting us know about the water pressure we will have our engineering look at the water pressure. We are glad you enjoyed the stay at Hotel Felix. We hope to see you again.

10/10 Excellent

Sharet

Very convenient and cheap
Stayed 1 night in Mar 2024
Response from Rigel on 3 May 2024
Thank you for your positive feedback. We are glad that you were able to get the most out of our fantastic prices.

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here! No complaints what so ever!
Stayed 3 nights in Apr 2024
Response from Rigel on 1 May 2024
Thank you so much for your positive feedback. We hope to see you again very soon with the exceptional experience we offer at Hotel Felix!

10/10 Excellent

Rynika

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel perfect location while visiting the chi town!
Stayed 2 nights in Apr 2024
Response from Rigel on 30 Apr 2024
Thank you for your lovely review about Hotel Felix and the experience you had in the city. We hope to see you again very soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Rigel on 30 Apr 2024
Thank you for your positive feedback. We hope to see you again very soon!

8/10 Good

Christy, Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be a fridge in the rooms. Stayed 3 nights and couldnt keep anything. Frustrating. Otherwise a great stay.
Stayed 3 nights in Apr 2024
Response from Rigel on 29 Apr 2024
Thank you for sharing your experience with us Christy. We do sincerely apologize that you could not get a fridge in your room. Hotel Felix has such a limited amount of fridges upon request. We are working on ways to get more fridges in every room.

4/10 Poor

Alizae

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Advertised that they have free parking but they do not, had to pay 67 dollars to park for a day
Stayed 1 night in Apr 2024
Response from Rigel on 29 Apr 2024
We are so sorry to hear about the parking situation. Hotel Felix does not have any parking associated at the time. What is recommended for the next time is using third- party websites like spothero and parkwhiz to find cheaper parking. We are working on figuring out how to establish parking at Hotel Felix.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Walking distance to different accommodation
Stayed 3 nights in Apr 2024
Response from Rigel on 28 Apr 2024
Thank you for sharing your experience at Hotel Felix. We hope to see you again very soon.

10/10 Excellent

Lisa

Stayed 3 nights in Apr 2024
Response from Rigel on 13 May 2024
Thank you for sharing your experience with us. We hope to see you again!

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff stated they had no access to laundry. I was needing an extra blanket and did not receive.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 27 Apr 2024
Thank you for sharing your feedback. We're sorry you did not receive the blanket you requested. We have addressed this with our team, as front desk has access to all amenity requests.

10/10 Excellent

Forum

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel. Rooms are very small
Stayed 1 night in Apr 2024
Response from Rigel on 23 Apr 2024
We are super glad to hear that your stay was phenomenal. Thank you for sharing your experience!

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Rigel on 23 Apr 2024
We are glad to hear about your experience. We hope to see you again very soon!

6/10 Okay

Lilian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location very convenient. Some staff at the front desk were not polite.
Stayed 3 nights in Apr 2024
Response from Rigel on 21 Apr 2024
Thank you for sharing your experience at Hotel Felix. We are very well known for our fantastic location. We are so sorry to hear about your experience with the staff. If you'd like to call 312- 447- 3440 to speak with MOD and see what training we can add to help our staff better assist with your stay.

6/10 Okay

melvin

Stayed 3 nights in Apr 2024
Response from Rigel on 11 May 2024
Thank you for your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigel on 19 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and it’s the best in price point, location and overall stay.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

8/10 Good

Learra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious, helpful staff and clean rooms.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

6/10 Okay

Lynda, KIRKLAND

Business traveller
This is a very miss represented property and the rooms are as small as they can come
Stayed 2 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback.

10/10 Excellent

Eddo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rigel on 23 Apr 2024
We are super glad to hear that your stay was phenomenal. Thank you for sharing your experience!

10/10 Excellent

Davisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

6/10 Okay

Shantah

Stayed 1 night in Apr 2024
Response from Kylie Lebron on 15 Apr 2024
Thank you for choosing Hotel Felix. We appreciate you taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a safe area within walking distance to a ton of great restaurants and activities.
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and nice. The people are also nice.
Stayed 3 nights in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Nneka

Liked: Cleanliness, property conditions & facilities
Great place nice and quiet
Stayed 1 night in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Dona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Small rooms. Convenient location. Complimentary fruit & coffee. Easy walk to many restaurants. Spot hero parking around the corner.
Stayed 2 nights in Apr 2024
Response from Kylie Lebron on 13 Apr 2024
Thank you for choosing Hotel Felix for your most recent visit. We appreciate you taking the time to share your feedback. We hope to welcome you again soon!

4/10 Poor

Cristian

Liked: Cleanliness
They do not advertise at all that you need to pay $75 when you arrive, and then when you get it back at the end of your stay, it takes 3 to 5 business days to post back to your account. Also, it is advertised that there is signature bath products and a robe, and none of that is in the bathroom. There was one lotion. And the tap on the bathroom sink was broken. Apart from this, everything else was ok.
Stayed 1 night in Apr 2024
Response from R on 28 Apr 2024
Thank you for sharing your experience about your recent stay. We have spoken to our Housekeeping Team and Engineering Team to doublecheck rooms when they are in the best condition to sell. We have added additional training to the Front Desk to mention the incidental hold of 75 and the hotel fees due at property and offering copies of receipts to get the remainder of the incidental hold back. We are glad to hear that the rest of what the property had to offer was great.