2/10 Terrible
cody
Travelled with family, Travelled with group
17 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst stay I’ve ever had at any hotel. Upon arrival at 2:46 the desk clerk made us wait to check in until 3pm. He sat at his desk on his phone while I stood in front of him until exactly 3:00 at which time he just gave me my key. The elevators have been out of service for over a month and the staff failed to notify us about that. There were walls in the hallways with the wallpaper missing. Our room was infested with ants and the carpets were sticky and damp. The “convenient shuttle service took an hour to pick us up while we were standing out in cold and rain. We had to call the hotel 3 times before the shuttle actually came, and the person at the front desk was condescending and made it clear he did not care about us. We complained in the morning to the manager and as we were talking to him another guest came to the desk and he ignored us mid-sentence and began helping that customer while we stood beside them frustrated for over 5 minutes until he “had time for us”. In all seriousness it felt like a race issue and it felt as though this individual didn’t take treat us as well as other guests based on the color of our skin. Other hotel staff complained to us during our stay saying how poorly run and awful it was to work in this hotel, and that they were currently trying to find somewhere else to work. DO NOT STAY HERE
cody
Stayed 3 nights in May 2024