All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was comfortable and convenient. Breakfast was ok.
Harish
Stayed 1 night in Apr 2024
10/10 Excellent
Arlene
19 May 2024
Arlene
Stayed 1 night in May 2024
4/10 Poor
Sharon
11 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Having to remove the back top of the toliet and fiddle with the guts to make it flush is just...well kind of gross.
Sharon
Stayed 1 night in May 2024
Response from Bob on 15 May 2024
Hi SharonI am delighted to have been a host to one of our valued guests. Thank you for choosing our Holiday Inn Express Georgetown and sharing your thoughts about your stay.We aim to provide a great place to rest and recharge in between. I'm sorry to learn about the issue encountered during your stay, our engineer fixed the issue right away. Our sincere apology for inconvenience. We hope you give us another opportunity to make your experience better.
Facility just looked worn down and dirty. All the furniture in our room was scratched up, and the door was not sealed properly, and there was noise and lite that came through it all night. I won’t stay there again.
Randall
Stayed 1 night in Nov 2023
Response from Bob on 28 Nov 2023
HiThank you for your time to review us on our business partner Expedia. Our apology that your stay was not as per your expectation. We appreciate your business.
10/10 Excellent
Bruce
17 Nov 2023
Bruce
Stayed 1 night in Nov 2023
Response from Bob on 16 Dec 2023
HIThank you for your rating us on Expedia. We are happy that you liked our Hotel. Team Holidayinn Express appreciate your stay and business.
10/10 Excellent
Bryan
3 Nov 2023
Bryan
Stayed 1 night in Nov 2023
Response from Bob on 28 Nov 2023
HiThank you for your time to review us on our business partner Expedia. We are happy that you liked our hotel and gave us full rating. Our Holiday inn express team would like to see you again. We appreciate your business.
Hi Thank you for taking out your time and review us on Expedia. Fell free to share any inconvenience you had that make us aware of same and we can do corrective action. We appreciate your business and our team would like to see you again.
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We appreciate your business We appreciate your business and our team would like to see you again.
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel and service of our staff. We appreciate your business We appreciate your business and our team would like to see you again.
6/10 Okay
Karen
Travelled with family
22 Oct 2023
Nothing unique.
A bedside lamp is all the lighting available. Couldn’t see to make coffee without cellphone light.
2nd night staff found another lamp for the table with coffee maker.
Breakfast staff couldn’t or wouldn’t speak English. That should not happen! Didn’t bring out bacon when pan was empty, same with rolls.
Karen
Stayed 2 nights in Oct 2023
Response from Bob on 6 Nov 2023
HiThank you for taking out your tine and review us on Expedia. our apology for some thing did not came as your expectation. We are working on same and sure in your next stay with us you will see changes. We appreciate your business and our team would like to see you again.
Great place to stay.Unfortunately the hot was broken.Overall,a great stay.
Greg
Stayed 4 nights in Oct 2023
Response from Bob on 6 Nov 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We are working on our hot and should be back soon. We appreciate your business We appreciate your business and our team would like to see you again.
2/10 Terrible
Alan
19 Oct 2023
Two of the three exercise machines did not work. The exercise room was warm. The machine that worked was old and noisy.
Alan
Stayed 1 night in Oct 2023
Response from Bob on 6 Nov 2023
HiThank you for taking out your time and review us on Expedia. We are sorry that exercise machine did not worked. We are in process of correcting same. We appreciate your business and our team would like to see you again.
Thank you so much for taking the time to leave a review. I am glad you enjoyed your stay.
10/10 Excellent
Robert
13 Oct 2023
Robert
Stayed 1 night in Oct 2023
Response from Bob on 6 Nov 2023
Hi Thank you for taking out your tine and review us on Expedia. We are happy that you liked our hotel. We appreciate your business We appreciate your business and our team would like to see you again.
I didn't like the threatening sign on front desk about charging $50 if you didn't bring back the luggage cart within 30 min!!! It was the first thing you saw when you walked in the front door!!!! Not very welcoming!
Elizabeth
Stayed 2 nights in Sep 2023
Response from Matthew L. on 21 Sept 2023
Thank you for your feedback. We hope that your overall experience was fantastic and we can welcome you back soon.
6/10 Okay
Anthony
Travelled with family
10 Sept 2023
Liked: Room comfort
Disliked: Cleanliness
Dirty and hot
Hot tub was broken, AC was broken, room was never clean, and chair in our room had blood on it. Front desk said tough luck.
Never expected this.
Anthony
Stayed 2 nights in Sep 2023
Response from Matthew L. on 11 Sept 2023
Thank you for you Review Mr. Anthony. My team and I will keep this in mind and hope that we can bring a more enjoyable time to future guest and hope that you will give us another chance.
6/10 Okay
Terri
28 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Terri
Stayed 1 night in Aug 2023
Response from Matthew L. on 3 Sept 2023
Thank you for your review Terri. We hope that your next stay with us is more enjoyable.
Had a loud AC unit … they offered an upgrade and were wonderful friendly staff! I’ll would absolutely stay there again!!!!
Brandy
Stayed 2 nights in Aug 2023
Response from Matthew L. on 26 Aug 2023
Brandy, thank you for the amazing review. it was truly a pleasure having you stay with us! Your bright smile was contagious! We can’t wait to see you again.
8/10 Good
Karen
24 Aug 2023
Karen
Stayed 1 night in Aug 2023
Response from Matthew L. on 14 Sept 2023
Thank you for your review Karen. We look forward to your next stay with us.
8/10 Good
Edward
14 Jul 2023
Edward
Stayed 1 night in Jul 2023
Response from Matthew L. on 24 Aug 2023
Thank you for your recent review. It truly was a pleasure having you in house with us. We look forward to your next stay.
8/10 Good
LeighAnn LaFour
9 Jul 2023
LeighAnn LaFour
Stayed 1 night in Jul 2023
Response from Matthew L. on 24 Aug 2023
Thank you so much for your kind review! We look forward to seeing you again soon.
We booked a room with a King bed for my husband and I, and a full size pullout catch bed for our daughter. The pull out mattress was super thin and springing, you would feel the springs coming through. We ended up putting our daughter on the couch cushions to make it more comfortable. Rather disappointing.
Verified traveller
Stayed 1 night in May 2023
Response from Bethany R on 3 Jun 2023
Thank you for providing feedback about your recent stay. We are sorry to hear that we did not meet your expectations. We are always making improvements and will be soon starting renovations. We hope you give us another chance in the future.