Dear Rong Xiang,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Song Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Rosmadi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Hao Mun,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Rosmadi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

Dear Ka Kit,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your comments have been highlighted to our housekeeping department to ensure all room amenities are placed prior to guest checking in.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

Dear Nofazrina Warmest Greetings from Impiana KLCC Hotel! Thank you for taking the time to review your recent stay at our hotel as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards The Management of Impiana KLCC Hotel

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon. Best Wishes, The Management, Impiana KLCC

Dear Evita,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Juan,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback with us. I’m sorry to hear that your recent experience was not up to your expectations.We strive to provide an exceptional experience for all our guests, and it’s disappointing to learn that we fell short during your visit. Your comments are important to us, and we will be using them to address the issues you mentioned and improve our services.Please feel free to reach out to me directly at [Your Contact Information] if you would like to discuss your experience further or if there is anything specific we can do to make it right. We hope you will give us another chance to provide you with the high-quality experience you deserve.Thank you once again for your feedback.Kind regards.The Management

Dear shangshan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management

Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.

Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Edmond,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Our Engineering team has been notified on the water stagnant in shower cubicle.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Nisha,Greetings from Impiana KLCC Hotel!Firstly, thank you for writing to us. Your kind comments on the room condition, i.e. stuffy smell as mentioned have been well briefed and communicated among the respective departments. Rest assured that we take your dissatisfaction very seriously. I apologize for the shortfall in service or distress you may have suffered due to these shortcomings. Glad that our manager managed to change your room immediately.We hope that you would give us an opportunity to make amends and let us welcome you back. Kind regards.The Management

Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Chris,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Pradeep,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Glad that you had enjoyed the sumptuous breakfast spread. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Ms. Claire,Thank you for your review. We appreciate customers who let us know when things aren’t right.Our goal is to provide an exemplary level of customer service and based on the event you described; we did not meet this goal. We truly appreciate your constructive feedback as it will guide us to the betterment of our services and facilities. Rest assured we have taken serious efforts in reviewing the issues highlighted with the relevant departments.We apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Impiana KLCC Hotel.Kind regards.The Management

Dear Wen Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Emma,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Cindy,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. Indeed, Impiana KLCC Hotel is located within walking distance to the city center and public transportations such as the MRT Monorail and LRT Station. We look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

Dear Kenan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Anneke Lynne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Suay Wee,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. The interruption of power supply to the entire hotel was mainly for corrective work and renewal of equipment. As such, we apologize for the temporary power outage.We appreciate your understanding and look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

Dear Courtney,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. We will be implementing upgrades to the property soon thus able to offer a very well-maintained and comfortable atmosphere.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Yuta,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Naresh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Jurgen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your feedback about our breakfast spread varieties are very well noted and I will follow up with our culinary team to create a more lavish and enriching dishes. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Fabio,Greetings from Impiana KLCC Hotel!Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighbouring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards.The Management

Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who is highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

Dear Ken,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Kind regards.The Management

Dear Lumin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. For your information, your feedback on the unavailability of bath towel upon arrival has been addressed to our Assistant Executive Housekeeper to ensure rooms are thoroughly checked before released. As for the refrigerator and air condition, our Chief Engineer has been notified for immediate rectification.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Essegi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Toshiyuki,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

Dear Laurent,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. For your information, your feedback on the broken bathroom and stained carpet have been addressed to our Chief Engineer and Assistant Housekeeper who have since rectified the problem.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management