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Rating 10 - Excellent. 1117 out of 2255 reviews" "
Good value, clean, convenient hotel with a good range of facilities. Good shower. Room would have benefitted from extra touches like more ability to hang towels, better range of coffee and tea. Lighting in the bathroom poor so hard to see makeup going on. Overall, 4 stars.
Conveniently located, so walkable to shops and restaurants.
Jane
Stayed 1 night in May 2024
Response from Jack on 27 May 2024
Thank you for your feedback! We're glad you found our location convenient and enjoyed being within walking distance to shops and restaurants. We hope to welcome you back soon!Kind regards, Jack - Front Office Manager
front staff very friendly and informed. Access to secure bike enclosure
Wendy
Stayed 2 nights in May 2024
Response from Jack on 25 May 2024
Thank you for your kind words! We're thrilled to hear that our front staff made a positive impression and that you appreciated our secure bike enclosure. We hope to welcome you back soon!Kind regards, Jack - Front Office Manager
6/10 Okay
Catherine
24 May 2024
It was an average hotel mist likely would not stay there again
Catherine
Stayed 1 night in May 2024
Response from Jack on 25 May 2024
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and will work on improving our services. If you have any specific concerns, please feel free to reach out to us directly.Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
8/10 Good
Christine
Travelled with family
23 May 2024
Liked: Staff & service
Disliked: Cleanliness
We booked two rooms. One for our son and one for my husband and myself. The hotel overall felt dirty - I had a towel that appeared clean but smelled so dirty. My son had no soap. The bathroom looked like it had splash marks all over the back of the door - I can only imagine what it was.
The staff was friendly. We enjoyed the gym, hot tub and sauna. We liked the ease of parking and proximity to the village.
Christine
Stayed 2 nights in May 2024
Response from Jack on 25 May 2024
Thank you for your feedback. We're glad you enjoyed our gym, hot tub, sauna, convenient parking, and proximity to the village. We apologize for the cleanliness issues you encountered and appreciate you bringing them to our attention. We are committed to improving our housekeeping standards and ensuring a better experience for our guests. Your kind words about our friendly staff are greatly appreciated. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
8/10 Good
Erika, North Vancouver
23 May 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Convenient location to the village
Erika
Stayed 2 nights in May 2024
Response from Jack on 24 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
8/10 Good
Ryan
Travelled with partner
22 May 2024
Liked: Cleanliness, staff & service
Love comming here and its our go to property. Ypu would think the hotel would care about returning guests however our bedside lamps didnt work and the shower soap dispenser was broken. Clearly a lack of proper maintenance. Unless restitution is made i will reconsider my future stays here.
Ryan
Stayed 1 night in May 2024
Response from Jack on 25 May 2024
Thank you for your continued loyalty and for making us your go-to property. We're deeply sorry to hear about the maintenance issues you experienced with the bedside lamps and shower soap dispenser. This does not reflect the high standards we strive to maintain for our valued guests.Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and are committed to resolving these issues promptly. Our team will ensure that proper maintenance is carried out to prevent such occurrences in the future.To make amends, we would like to offer you a special discount on your next stay with us. Please contact our front desk directly, and we will ensure your next visit is more comfortable and enjoyable. We hope to have the opportunity to welcome you back and regain your trust.Kind regards, Jack - Front Office Manager
10/10 Excellent
Manjeet
22 May 2024
Manjeet
Stayed 1 night in May 2024
Response from Jack on 24 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
8/10 Good
Belle
21 May 2024
Liked: Cleanliness
Belle
Stayed 1 night in May 2024
Response from Jack on 24 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
8/10 Good
Haley
21 May 2024
Liked: Staff & service
Haley
Stayed 3 nights in May 2024
Response from Jack on 24 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
The location was quick and convenient. The property is located just across the street from Whistler village. The parking is underground and it is $24 per night. It has a heated pool, a swimming pool and sauna which we enjoyed. I would recommend the property.
sonia
Stayed 2 nights in May 2024
Response from Jack on 25 May 2024
Thank you for your feedback. We're delighted to hear that you enjoyed our convenient location, just across the street from Whistler Village. It's great to know you took advantage of our heated pool, swimming pool, and sauna.We appreciate your recommendation and look forward to welcoming you back on your next visit!Kind regards, Jack - Front Office Manager
8/10 Good
Thomas
Travelled with family, Travelled with partner
20 May 2024
Liked: Cleanliness, staff & service
Nice stay
Thomas
Stayed 2 nights in May 2024
Response from Jack on 24 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
Thank you for your feedback! We're delighted to hear that you found our location convenient and our pricing reasonable. We look forward to welcoming you back for another great stay!Kind regards, Jack - Front Office Manager
4/10 Poor
Allison
Travelled with partner
19 May 2024
The hotel would have been ok, except the soundproofing is non-existent. You can hear every word of the conversations in neighbouring rooms; we had noisy neighbours who despite their TV being on very loud we could still hear having sex, and there was constant noise from the corridors. If you have any expectations of sleep, don’t stay here.
Allison
Stayed 1 night in May 2024
Response from Jack on 19 May 2024
Thank you for your feedback. We sincerely apologize for the disturbance caused by the lack of soundproofing in your room. We understand how important a good night's sleep is and regret that this impacted your stay. Your comments will be shared with our management team to address the soundproofing issues and improve the overall guest experience. We appreciate your understanding and hope you will consider giving us another chance in the future.Kind regards, Jack - Front Office Manager
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and would recommend our boutique hotel. We look forward to welcoming you back on your next visit.Kind regards, Jack - Front Office Manager
Very convenient location to whistler village. My fiancée and I loved the chalet feel of the hotel and found everything to be great for the price we paid!
Tyler
Stayed 3 nights in May 2024
Response from Jack on 14 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the chalet ambiance of our hotel and found the location convenient. Your satisfaction is important to us, and we're glad that we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
2/10 Terrible
jennifer
12 May 2024
Disliked: Staff & service
jennifer
Stayed 1 night in May 2024
Response from Jack on 14 May 2024
We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we'd like to understand more about your concerns so that we can address them. If you're willing to share more details about your stay, please reach out to us directly. We strive to provide excellent service to all our guests, and we appreciate the opportunity to improve.Kind regards, Jack - Front Office Manager
We appreciate your kind words about our staff and surroundings! It's wonderful to hear that you enjoyed your time here. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Jack - Front Office Manager
A great hotel where you can enjoy the hot tub and swimming pool.
Freedman
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our hotel's amenities, including the hot tub and swimming pool. We hope to welcome you back again soon for another great stay!Kind regards, Jack - Front Office Manager
Walkable to Village with easy access to lots of shopping and dining options.
Theunis
Stayed 3 nights in May 2024
Response from Jack on 12 May 2024
We're thrilled that our hotel's location provided you with easy access to the Village, allowing you to explore numerous shopping and dining options. Thank you for sharing your experience!Kind regards, Jack - Front Office Manager
Raj who checked us in was great
There was a cleanliness issue in bathroom but it was sorted
Great value
Julie
Stayed 2 nights in May 2024
Response from Jack on 12 May 2024
We're delighted to hear that Raj provided you with excellent service during check-in. However, we apologize for any cleanliness issues you encountered in the bathroom. We're glad to hear that it was sorted out promptly. Providing a clean and comfortable environment is our priority, and we appreciate your understanding. Thank you for choosing to stay with us and for recognizing the value we offer. We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards, Jack - Front Office Manager
It was a great price and very close to the village!
Chantel
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
We're thrilled to hear that you found our hotel to be a great value and conveniently close to the village. Providing a comfortable and affordable stay is always our goal, and we're glad to know we succeeded during your visit. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Jack - Front Office Manager
10/10 Excellent
Ravishan Kithsiri
8 May 2024
Liked: Property conditions & facilities
Good
Ravishan Kithsiri
Stayed 1 night in May 2024
Response from Jack on 11 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
6/10 Okay
Jagz
Travelled with family and small children
5 May 2024
Liked: Cleanliness
Overall Average value for money
Jagz
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
Thank you for sharing your feedback with us. We strive to provide excellent value for our guests, and we regret to hear that your experience was only average in this regard. If there are specific areas where you feel we could improve to offer better value for your money, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Kind regards, Jack - Front Office Manager
La tranquillité des lieux, l’emplacement, la propreté de la chambre, tout étais confira mes attentes!
Pancha
Stayed 1 night in May 2024
Response from Jack on 11 May 2024
We're delighted to hear that your stay at our hotel exceeded your expectations! Thank you for highlighting the tranquility of our location, the convenience of our setting, and the cleanliness of your room. Providing a comfortable and peaceful experience for our guests is always our top priority. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind regards, Jack - Front Office Manager
Parking was very tight…overall experience was good
Pardeep
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
We appreciate your feedback regarding the parking situation. We're glad to hear that despite this challenge, you had a good overall experience during your stay. If there's anything specific you feel we could improve upon, please feel free to let us know. Your feedback helps us enhance the experience for all our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards, Jack - Front Office Manager
Close to the Convention Center, and the village. Far enough away to be quiet
Janis
Stayed 2 nights in Apr 2024
Response from Jack on 12 May 2024
We're delighted to hear that you found our hotel's location convenient, being close to both the Convention Center and the village. We strive to provide a peaceful environment for our guests, and we're glad to know that you found it quiet and relaxing during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.Kind regards, Jack - Front Office Manager