8/10 Good
Joanna Agnieszka
Travelled with family
28 May 2024
Liked: Staff & service
Good points: food good quality, buffet and restaurants, close to the beach, whole day of activities for children. Our daughter loved the competitions, face painting, drawing time and playground. Not so good: amenity kit in room not replenished, including soap, minibar not replenished, we had to ask for basic things such as water, room just made up not cleaned, we’ve stayed for 10 days with sticky surfaces, not to mention spoons not replaced, or even tea cups not cleaned, restaurants booking impossible, should not be allowed to book prior to checking in, not enough sun loungers, by 9am all were booked by inconsiderate guests, rules set are not imposed, pools are too small, 3 in total. Kiddies pool occupied by unsupervised children creating an unsafe environment. Feral kids just running around, life guard wasn’t interested in keeping the area safe. There are babies and toddlers swimming around teenagers, it’s unsafe. I was kicked in the stomach by a feral girl, I’m 7 months pregnant, drink service very slow.
Overall it’s a 4 star hotel with good food. Amenities are not great and the hotel should figure out how to manage such large number of guests. If you like all inclusive, it’s your thing. My daughter enjoyed it as she met a lot a nice kids who played with her. Plenty of activities for kids. For adults aside from drinking and evening music, there’s nothing else to do. Although it’s not the hotel’s responsibility, however many guests were plainly rude.
Joanna Agnieszka
Stayed 10 nights in May 2024