8/10 Good
Erica
Travelled with family and small children
28 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice, and I love that everything is walkable, including the water park. There's a cart to take you there if needed. The water park is great for kids, though only they can use the tubes. An adult section is planned for next year.
The staff was mixed. On our first day, we felt ignored, but the following days were better. We stayed for three nights. Our kids are gluten-free and dairy-free, and the buffet chef made special gluten-free pizzas and a dairy-free cupcake for my son's birthday, delivered to our room. Special mentions to Galactico, who was very helpful, and Kelvin, who quickly learned my drink preferences.
The room was small, and cleanliness could improve; there was moisture in the bathroom that needs fixing. However, we didn't spend much time in the room. The hotel added a rollaway bed at no extra cost.
Room service food was awful—stale fries and microwaved-tasting meals. The food overall needs improvement. The best meal we had was at Spacewalker. Unfortunately, we couldn't try the Italian or Asian restaurants as they were closed. The Sugarcane buffet offered a variety of fresh foods, including delicious seasonal mangoes.
We only saw SpongeBob and Marshall. Characters should definitely appear more often and not just one at a time.
Overall, it's nice but not worth the price. More should be offered.
Erica
Stayed 3 nights in May 2024