Indoor pool, seasonal outdoor pool, pool loungers
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Reviews of Best Western Toni Inn

2.5 out of 5
Best Western Toni Inn
3810 Parkway, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfy. It was right across from the pool which was fantastic even on the second floor. We will stay there again.
Stayed 1 night in May 2024

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was clean n well maintained
Stayed 3 nights in May 2024

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Christopher

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bathrooms and wall paint look dingy and outta date, horrible toilet paper and soap/shampoo. Lighting was also very bad. Found a few hairs on the sheets. The stay was decent but can use a lot of updating.
Stayed 2 nights in May 2024

8/10 Good

Jennifer W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it had an indoor pool and hot tub. Breakfast was pretty good and saved us money not dining out. Staff was friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean. Had an amazing breakfast. Everyone was nice and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. 2nd time staying here
Stayed 4 nights in May 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location as it was close to all the places we frequent when in Pigeon Forge. The staff was friendly.
Stayed 3 nights in May 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Did not look like the pictures online
Stayed 1 night in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 2 nights in May 2024

8/10 Good

Sherri, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice buffet breakfast. Two swimming pools. Local restaurants walking distance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I had several dinning choices within walking distance after a long drive. I also liked that there was indoor pool and hottub as well as an outdoor option.
Stayed 1 night in May 2024

8/10 Good

TOOTSIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice!!
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald, Esko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Brooklyn

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor and outdoor pool were awesome. The rooms were clean. The location was amazing and we will definitely stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Gayle

Travelled with family
Was just tired looking a d feeling. Breakfast area was crowded.
Stayed 1 night in Apr 2024

2/10 Terrible

Rita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didnt know the car show was going one when we booked. I have a son with Down Syndrome he couldnt handle the noise so we had no choice but to cancel once we saw the condition surrounding the property. We were met with the inability of anyone to give us a refund. I understood how busy they were but we would have stayed if had been safe for our son witch it wasnt. Some compassion would have been nice
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!!
Stayed 2 nights in Apr 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the road from the Dolly Stampede dinner show. Still have to drive as we wouldnt dare cross four lanes of traffic by foot. Beautiful pool/hot tub area. Check in staff very nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful as usual.
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff comfortable rooms and great location
Stayed 1 night in Apr 2024

6/10 Okay

Paul, Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Convienant location for food and activities. Pool was great. Bed was hard and had a plastic under the sheets like you use on a toddler bed and the pillows were very flat. Adjoining room doors have gaps all the way around such that you hear every sound of your neighbors. Toilet was not level or sealed down so every time you sat on it it clanked on the floor. Felt more like a motel 6 than a Best Western.
Stayed 1 night in Apr 2024

10/10 Excellent

YUEJIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and updated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for one night only. Check in was easy, we got to our room, it was your average hotel room. Comfortable. We would stay there again next time we visit due to its perfect location; right in the mix of pigeon forge & a short drive to Gatlinburg. The breakfast was nice, nothing to fancy, small eating area but it’s included with the room so really no complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have atayed at this property 4 or 5 times and we have never had a bad experience. Everything is clean and the staff is friendly.
Stayed 1 night in Apr 2024

8/10 Good

deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Brenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly, clean, and well maintained. Best part is the location everything is within walking distance. Indoor pool was great for the kids since most places closed by 9pm. We would definitely book again.
Stayed 3 nights in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ruthann

Disliked: Staff & service, property conditions & facilities
Staff was nice. But It was really noisy. You could hear everything happening at the pool and in the rooms next door. Parking is limited. And breakfast was okay
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the the property was exceptionally well maintained
Stayed 1 night in Mar 2024

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service
Bed was uncomfortable and they should close thepool earlier than 10 pm kids yelling keot ys awake
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. Close to everything!
Stayed 1 night in Mar 2024

10/10 Excellent

Tonya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pricey
Stayed 1 night in Mar 2024

10/10 Excellent

Teri Beth

Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
great pool for kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaitie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean! Easy check in and out. The pool was clean and the kids loved it! There’s a Texas Roadhouse right next door and that was very convenient and Dixie stampede is right across the road!
Stayed 2 nights in Mar 2024

10/10 Excellent

Caroline

Stayed 1 night in Mar 2024

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Yesica

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for five nights, on the first night we woke up to banging on the wall behind our bed, I literally had to call the front desk. And on the second night I had them change the sheets due to small blood stain I didn't notice the first night but instead they changed the top sheets not the bottom sheets, when addressed about them not doing a full change they said I needed to request one since they only service the room every three days. Have in mind I did request the full service When requested they change the sheets plus they didn't replace all the towels. They just put two towels in the room rather than the 4 that were originally there. I don't know if anyone ever talks about the room amenities too.. a white bucket literally looked like a trick or treat bucket for the ice and then the quality of the toilet paper just horrible, I honestly bought our own because frankly I don't like using tissues as toilet paper. And not to mention my wife had to clean the bathtub for them since they don't know how too. I will definitely not be staying at this hotel again. My wife and I travel a lot and we are always staying at different hotels/resorts and this was by far the worse.
Stayed 5 nights in Mar 2024

6/10 Okay

Evan

Travelled with family and small children
Liked: Cleanliness, staff & service
We liked the breakfast and the staff was very friendly the room was clean. Only thing that could have been better was the indoor pool it was really cold we paid for a heated pool the water was cold and the room the swimming pool was in was cold as well I think they should have had the heat going better we like to froze lol.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and joyful ❤️❤️❤️❤️
The staff are so wonderful, respectful, helpful and caring. Our room was very clean, comfortable beds. The breakfast area very clean . The food was very good and the staff made sure it was full. We needed extra blankets and the staff got them right to us. AWESOME Staff. Hotel is close to everything we wanted to do and the big plus” food” 😁
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024