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Ulasan tentang JW Marriott Kuala Lumpur

5 out of 5
JW Marriott Kuala Lumpur
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 601 daripada 1000 ulasan" "
Penilaian 8 - Baik. 239 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 83 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 47 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 30 daripada 1000 ulasan" "

9.2/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

8.8/10

Mesra alam

Ulasan

6/10 Boleh diterima

Tan

Menginap 2 malam pada Nov 2023

10/10 Cemerlang

Kim Teng

Menginap 1 malam pada Sep 2023

10/10 Cemerlang

Aaron

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good stay and great service.
Menginap 2 malam pada Sep 2023

10/10 Cemerlang

Heng

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Everything is good except breakfast
This is the second to stay here . Room is wonderful , staff are good . Only the breakfast , not much food to choose . Twice time I stay here , the. Real fast still the same . Not worth to eat breakfast here .
Menginap 2 malam pada Ogo 2023

10/10 Cemerlang

Siew Hoon

Menginap 1 malam pada Jun 2023

10/10 Cemerlang

Vicki

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Thoroughly enjoyes our stay at JW Marriott very convenient and easy to get to where we needed. Vlose to the MRT line if you enjoy public transport.
Menginap 8 malam pada Mei 2024

10/10 Cemerlang

Alfredo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice location but I am very disappointed at the time of check out l was charged occupancy fee for the hotel room in which does not make sense to me so I will not stay at a JW Marriott ever again no matter what country l am in.
Menginap 5 malam pada Mei 2024

8/10 Baik

RINA

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024

8/10 Baik

Jane, Kuantan

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I recently stayed at the JW Marriott Kuala Lumpur, and it exceeded my expectations in many ways. The rooms are superb—spacious, elegantly decorated, and equipped with all the modern amenities you would expect from a top-tier hotel. The comfort of the bed and the quality of the in-room facilities made my stay extremely pleasant. The spa and other facilities at JW Marriott KL are also top-notch. The spa offers a serene escape from the bustling city, with a range of treatments that leave you feeling rejuvenated. The fitness center is well-equipped, and the pool area provides a great spot to relax and unwind. One of the major advantages of staying at JW Marriott KL is its location. Situated right in the heart of Bukit Bintang, it offers unparalleled convenience. Entertainment, dining, and shopping options are abundant and just steps away from the hotel. Whether you're looking to explore vibrant street food scenes or indulge in fine dining, you’ll find everything within easy reach. However, one area that could use improvement is the check-in process. During my visit, I noticed consistently long queues at the reception, and the staff appeared to be struggling to manage the flow of guests efficiently. This delay was a bit frustrating, especially after a long journey. Overall, JW Marriott Kuala Lumpur is an excellent choice for anyone looking to stay in the heart of the city. With its luxurious rooms, outstanding spa, and unbeatable location, it offers a fantastic experience, tho

8/10 Baik

Hideaki

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good service as usual
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Tugyan, ST THOMAS

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
N
Menginap 4 malam pada Mei 2024

10/10 Cemerlang

Huda

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lækkert hotel, hvor det hele spiller fra rengøring til service og betjening. Rigtig god placering med gå afstand til en del ting! Altid liv i byen, som giver tryghed!
Menginap 6 malam pada Mei 2024

6/10 Boleh diterima

Daniel

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Everything was fine except the sunken mattress that gave me backache and sleeping difficulties.
Menginap 2 malam pada Jan 2024

6/10 Boleh diterima

Tanuj

Pengembara perniagaan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The property is good, staff is also very good but the service ohh god..terrible is an understatement. To get a bedsheet, ice - anything u ask need atleast 30 minutes and two reminders. Happened not once, not twice, but everytime( 6 times in 3 night)
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Bianca

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great service from the staff, helped with our airport transfer. Hotel room was amazing
Menginap 4 malam pada Mei 2024

10/10 Cemerlang

Manh Tuan

Mengembara bersama keluarga
Great service, cleanness, and location
Menginap 5 malam pada Mei 2024

4/10 Lemah

CHEUK KWONG, Tung Chung

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Being a 5 star hotel, check in service was bad. Arrived at hotel around 2:30 pm, room not ready. Told us to wait and called my mobile when ready. At 3:30pm, we received no call and went to check in counter to enquire room status. The one who handled our request took our message and then disappeared, He pretended to work on other things. The other guy then handled us still saying room not available. Asked to change room as we needed to get change and go out. We were told to have one with connecting door (still just a king sze bed room). When we entered the room, it was smaller than expected. Our booking is 40sq m or 430 sq ft room with king sized bed. Our estimation based on the tiles was around 300 sq ft. Hotel said all these rooms were 40sq m. Obviously it is cheating. Lift service was also slow. Far below our expectation for JE Marriott.
Menginap 6 malam pada Mei 2024
Respons daripada Wai Teng pada 11 Mei 2024
We appreciate your time for the feedback given and apologize for the experience that you have encountered upon checked in due to the heavy turnover situation on the day however this was not the excuses for the late of giving out the room. Rest assured, we will look into this matter seriously and improve to enhance guest's stay experience. However, for the sizing of the room is 40 sqm including the washroom hence, the bedroom itself does not look like 40 sqm.

10/10 Cemerlang

Uchida

Menginap 3 malam pada Mei 2024

8/10 Baik

ARISA

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
どこへ行くにも便利でした。バスタブぎあり快適でした。
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Hwee Theng

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very convenient location!
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

MAIKO

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
ブキッビンタンのパビリオンの目の前なので、便利な場所、パビリオンからKLCCにも冷房の効いた空中歩道に歩いて行かれるので快適です。 ホテル自体は今回、2階だったのですが、窓がない部屋で最初は何度も来てるし、景色とか別に良いかなと思ったけど、窓がないとクアラルンプールの変わりやすい天気がわからないから、ロビーに降りたら大雨だったり、プールに行ったら大雨だったり笑　結構不便だったので、窓のある部屋がおすすめです。 バスルームは化粧台もあるし、四角いバスタブがなかなか良かったし、シャワーも使いやすいです。 コーヒーマシンはデカフェがあったのも◎ かなり早く着いたけど、アーリーチェックインをしてもらえて助かりました！ チェックアウトの時の男性のスタッフの方、とても感じが良くて良かったです。
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

MIHO

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

MUN KIT

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Central location. Rooms are big and comfortable. Staff at all touch points are friendly and professional.
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Beverly

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024

8/10 Baik

Hideaki

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I always enjoyed staying in JW Mariott Bukit Bintang. Good location, good facilities and proper services. Only regret was they stopped serving daily English newspapers at guest requests.
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Amer, DUBAI

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice hotel, looks like brand new and staff at the check in (Joe) was really nice, helpful and friendly
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Sylvia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Price is very acceptable and worth the money.
Menginap 2 malam pada Mac 2024

8/10 Baik

Nazim

Sukakan: Kakitangan & perkhidmatan
The hotel is old and needs renovation
Menginap 5 malam pada Mac 2024

8/10 Baik

Alvin

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The room is clean but abit old so some wear and tear areas like the cabinets, toilet door off alignment, toilet seat loose, bidet water dripping and etc. TV channels are very limited but overall stay is still good.
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Tom

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love it ! easy get around. Will come back to the property.
Menginap 4 malam pada Mac 2024

10/10 Cemerlang

HSU MEI

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Service is good, Nice and wide variety of food for breakfast.
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Yoshie

Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Marcelo Llanes

Mengembara bersama keluarga
Sukakan: Kemudahan
Excellent room and superb service.
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

TOMOYA

Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Nirosha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great service
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We liked the hotel .excellent for food,shopping and transport links . At times the internet connections was difficult.
Menginap 5 malam pada Mac 2024

2/10 Teruk

YOSHIFUMI

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Hotel room was not as good as I stayed before.
Menginap 3 malam pada Mac 2024

4/10 Lemah

Christian

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Flies in the bathroom. No room service menu provided. Poor staff attitude. Under average breakfast. Very disappointing for a JW Marriott.
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Srinivas, Singapore

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Spacious rooms and good amenities. Staff was very courteous
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Richard

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Séjour parfait hôtel excellent bien centré, toute sorte de restauration, magnifiques boutiques.
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Eugene

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Should have separate lifts for the higher floors. Took a long time to wait for one to arrive and when it did, it stops on every floor
Menginap 6 malam pada Feb 2024

10/10 Cemerlang

Austin

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good hotel
Menginap 2 malam pada Mac 2024

8/10 Baik

victor

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love the central location, but traffic is very congested as there are many other hotels. Traveling time in the van is long, believe Google when a 1km trip can take 15 minutes! Hotel is spacious but has logistic issues. The fridge is inside a totally enclosed cabinet with no ventilation, hot air comes out when you open the cabinet door. The mains plugs are located in non-strategic locations. Try plugging in your kettle for hot water... You get the idea....
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Chung King, Singapore

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good place to stay. Convenient and connected . Getting a Grab to the airport was very easy. Will stay again.
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Jeffrey

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The location is perfect, the service and staff in the hotel were excellent. Shopping mall literally surrounding the hotel which is great for shoppers like myself. Grab was super accessible. Overall the best hotel I stayed in.
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Sana

Menginap 2 malam pada Feb 2024

10/10 Cemerlang

pielhi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
2박 묵었는데 방도 엄청 넓고 화장실도 넓어서 조아요 주변에 대형쇼핑몰도 있어서 식당 찾기도 조아요 조식도 다양한종류 특히 쌀국수가 맛나다
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Kim

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location, spacious bedroom and bathroom, excellent customer service, very nice breakfast.
Menginap 4 malam pada Feb 2024

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lovely city stay
I had a great honeymoon stay, staff were very attentive and provided a wonderful upgrade to a suite, I was so chuffed! Thank you for a great experience. The hotel is located in a great location opposite many restaurants and mall shops. Would recommend for a 1-2 night stay.
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Masanori

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
立地的も部屋の設備もお風呂のバスタブも深くて凄く快適でした。
Menginap 3 malam pada Feb 2024