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Reviews of Rock & Roll Hotel

2.5 out of 5
Rock & Roll Hotel
2, Jalan Batu Unjur 1, Taman Bayu Perdana, Klang, Selangor

Reviews

5.6
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 5 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement needed
No towel, No toilet door. Reception closed at 10pm open 9am. Dirty Bed Linen. Full of stains and smells bad. Improvement needed immediately if the owner is still looking for customer coming thru the door.
Stayed 1 night in Jul 2020

10/10 Excellent

Kok yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from CY Chen on 6 Jan 2020
Thank you for choosing our Hotel & very thanks you like our. Hotel. Hope to see you again.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No cleaning room No hot water
Stayed 1 night in Aug 2019
Response from CY Chen on 25 Sept 2019
Thank you for your comments, we will address it ASAP.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
service very slow and bad
Stayed 1 night in Jul 2019
Response from lucas on 25 Jul 2019
Thank you for choosing Rock n Roll hotel and much appreciate your valuable feedback, we will look into the issue raised, we always ensure to serve our best ! Hope to see you again soon.

4/10 Poor

kenslshr, Kuala Lumpur, Malaysia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked a room, but was given different room. Room given was different from what being told in the website. Then staff simply said room has been fully booked/ taken by other guest. This was the 2nd time the same thing happened. When we were not happy, staff said we can change room the day after. They think it's funny changing from one room to another? So they expect us to load and unload our stuff again and again? That's not how you run the business. Very poor management, poor staff. The staff was rude. Couldnt even speak simple native language, which is unacceptable. Had the gut to say it's not their problem, was told the problem is between me and Expedia. What a joke.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL
house keeping enter the room while you sleeping.
Stayed 1 night in Feb 2018
Response from CY Chen on 23 Mar 2018
It is the policy of our hotel to consistently offer memorable experience to all our guests and we are very open to feedback from all our guests.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First of all it was a dissapointment as I had bokked and payment my booking for a queen bedded room. However to my surprise when I arrived at the hotel to check in, i was told that the queen bedded room was fully booked and only 2 single bedded room was avaivable. The reason given my the hotel staff was that expedia did not close the booking for the queen bedded room despite informing that it was already full. Aside, the room was very congested and cleanliness was moderate. In total it was not a pleasant stay and I would like to here from expedia on this double booking claim. I have made several bookings thru expedia recently and so far this is the only bad experience. Thank you
Stayed 1 night in Jan 2018
Response from CY Chen on 23 Mar 2018
We value feedback from our guests because it gives us opportunities for improvement.

6/10 Okay

YIN CHEN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2018
Response from CY Chen on 26 Jan 2018
Thank you for staying in our Hotel

4/10 Poor

jimmy B , kulai

Disliked: Staff & service
One of the Towel not clean. Water at the walkway and door .
Stayed 1 night in Dec 2017
Response from CY Chen on 26 Dec 2017
Sorry, for the inconvenience. We will try our best to do it Better. Hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thanks for staying with us

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Room no clothes hanger, no kiblah direction, no restroom door's lock
Stayed 1 night in Nov 2017
Response from CY Chen on 1 Dec 2017
We will address these issue accordingly.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
room and facilities was ok. hotel management should improve in general services such as iron and ironing board, if could not provide to every room at least can have one special room or corner for ironing.
Stayed 1 night in Nov 2017
Thanks for your constructive feedback. We will definitely strive to enhance our service level and facilities as highlighted. We certainly look forward to offering you a truly pleasant and highly memorable experience in your next stay with us. Cheers! Regards CY Chen E-Commerce Manager

8/10 Good

Constance

Liked: Cleanliness, property conditions & facilities, room comfort
Good place , bad staff
The hotel was quite good , clean and comfortable. Many eating place around. One area of improvement is the mannerism and attitude of he receptionist. Look so gloomy and disinterested. Bad of for the image of the hotel.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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