Dear Susanne,thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your recent stay with us.The circumstances you described regarding the check-in process are certainly not in line with our usual practices. We aim to ensure a smooth, efficient process that respects the time of all our guests. Your experience seems to have deviated from this ideal, which is not acceptable.Furthermore, your comments about the state of our rooms and the lack of hot water are deeply concerning. Our commitment to providing a comfortable and clean environment for our guests is unwavering, and it is clear that we fell short in this instance. I understand how these issues could have affected your comfort and overall stay.Thank you for bringing these matters to our attention. We hope for the opportunity to regain your trust and provide you with a much-improved experience during your next visit.Warm regardsPeter MikkelsenGeneral Manager

Liebe Diane,vielen Dank für Ihre Rückmeldung bezüglich der beschädigten Fliese im Bereich der Zimmertür. Es tut uns aufrichtig leid, dass Sie aufgrund dieses Mangels Unannehmlichkeiten erfahren haben. Ihre Sicherheit und Zufriedenheit liegen uns sehr am Herzen.Wir haben umgehend unsere technische Abteilung informiert, damit diese die Fliese fachgerecht reparieren.Wir hoffen, dass wir Sie trotz dieses Vorfalls bald wieder in unserem Haus begrüßen dürfen und Sie von der Qualität unseres Hauses überzeugen können.Beste GrüßePeter MikkelsenGeneral Manager