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Reviews of GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1540 out of 3396 reviews" "
Rating 8 - Good. 901 out of 3396 reviews" "
Rating 6 - Okay. 486 out of 3396 reviews" "
Rating 4 - Poor. 247 out of 3396 reviews" "
Rating 2 - Terrible. 222 out of 3396 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Shamika Shanea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from spa lady And receptionist wasn’t the best. I believe the site said it was a 4 star it looked more like a 2 or 3.not many foods to choose from and food wasn’t so good beach was also dirty had a great time but I do not recommend
Stayed 3 nights in May 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, and the location. Pool are clean, and well maintained.
Stayed 6 nights in May 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, but transportation to and from the airport should be added to the package even if that increased the cost. There are hustlers at the airport who « help you get a taxi but we ended paying 21/2 times the real cost. More information regarding should be included in the Expedia package
Stayed 4 nights in May 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service
This location was beautiful, and I enjoyed my time there. However, I thought One of the reception. Staff was a bit standoffish, The bathroom mirror was a bit outdated and damaged, the food could have been better.
Stayed 3 nights in May 2024

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. The pools floor was a little slippery. Had to be careful when entering. I saw several persons falling.
Stayed 5 nights in May 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó para nada el servicio de habitaciones pésimo, el spa pésimo y la comida pésima
Stayed 3 nights in May 2024

10/10 Excellent

Hung T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean , friendly staffs, good service
Stayed 4 nights in May 2024

8/10 Good

Rio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Aravind

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good. With 2 little kids we enjoyed. If they have to improve anything, need working telephone service , more water bottles , and different menus in buffet each day.
Stayed 4 nights in May 2024

4/10 Poor

Anatoliy, Annandale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best choice
Stayed 9 nights in May 2024

10/10 Excellent

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. The staff was super friendly and helpful. The entertainment was super fun. I would definitely recommend this resort to my friends who want to travel to Cancun. Our experience was great thanks to GR solaris
Stayed 4 nights in May 2024

6/10 Okay

julio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Outdated , you get what you paid, app for restaurants reservation not working , special recognition for Feliciano waiter from MarcoPolo and Henry bartender from Socios Club , hotel concierge's main interest is for you to go to a timeshare presentations
Stayed 3 nights in May 2024

10/10 Excellent

GERALDOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 everything good there I’m coming back again
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

christian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this "resort", and it was an absolutely horrible experience from start to finish. The lobby, while supposedly air-conditioned, was never cold, making it an uncomfortable start. The hallways were just as bad, stifling and stuffy. When I finally got to my room, I was shocked at how hot it was. No matter how much I adjusted the thermostat, it never cooled down. It was like trying to sleep in a sauna. The food was another disaster. Every meal was a disappointment—bland, poorly cooked, and utterly unappetizing. For a hotel that claims to offer a VIP experience, the dining was abysmal and far below even basic expectations. Overall, nothing about this hotel justifies the hype. It was marketed as a luxury resort, but it failed on every level. This isn’t the first time Expedia has done this—hyping up a subpar hotel to get more bookings. I feel completely misled and extremely frustrated. I expected a nice getaway, but instead, I got an awful stay that I wouldn’t wish on anyone. Save your money and stay far away from this place!
Stayed 4 nights in May 2024

10/10 Excellent

Carina

Liked: Staff & service
.
Stayed 4 nights in May 2024

8/10 Good

Keila

Stayed 5 nights in May 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
The view from the room was spectacular! Some of the staff were very helpful. The reception staff, not so much. At check-in, was not told there was an app for the property. Didn’t find out until the next day. Once I found it, I couldn’t log in because of the way they entered my name in the system. Took it to another staff member who logged me in, but didn’t tell me what he did. I didn’t close the app, but it logged me out and again, couldn’t get into it. Finally took it to someone who showed me how the hotel had my name in their system, and how to log in. Restaurant staff, bellhops, customer service staff and activities staff were excellent. I don’t see myself returning to this property in the future.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Ning

Travelled with family
Very friendly
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Debbie isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort, staff was amazing! I also loved how everything was walking distance, and me and my kids where able to get anywhere in the resort within minutes.
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be back!
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Anup Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 27 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Muhammad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The place feels dated and apart from the buffet(last food service which ends at 10pm), snack bar(which closes at 5pm!) and deli(which closes at 7pm) there are no food options apart from room service which is 24hrs(the only saving grace but there is a flat $5 USD charge). There are also restaurants but they require a reservation. The staff is friendly for the most part but it really depends on who you interact with. I mean it touts itself as a 5star but it really should only be a 3 star.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

yessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is not as huge but it was perfect for us and the kids. They offered fun activities and even my 8 and 16 year old enjoyed it. The food was great!! I love the mexican culture so to me it was amazing
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

NICOLE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at the resort and the front desk really dropped the ball. I communicated with them several times regarding dinner reservation since my arrival date was on my birthday and know the reservations book quick. Well ofcourse when i got there they couldnt accommodate me so i spent my 40th birthday at a buffet. I also emailed them heard of time asking if me and my guests could have adjoining rooms or atleast be close to each other. Well one room was on the 6th initially the other on the second floor. After a few request we did get rooms close to each other but it was almost like i was emailing a robot. 40th birthday is milestone and this resort let me down. Besides the front desk issues the bartender, housekeeper, waiters and anyone that we ran into were just so polite and friendly. However if your planning a special ocassion stay elsewhere
Stayed 3 nights in Dec 2022
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Bonnie J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all inclusive, 3 pools for different styles (games, play, quiet) beach, friendly staff, clean room daily
Stayed 7 nights in Feb 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Ritu

Travelled with group
Liked: Cleanliness, staff & service
Old castle style building, modern built rooms, beautiful ocean view, nice food options.
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Patrick John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
everything is perfect. thank you gr solaris
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

Marina

Stayed 9 nights in May 2024
Response from Hoteles solaris de Mexico on 25 May 2024
Thank you for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Stayed 5 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Beckey louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and staff was great
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Good

Sofia Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Sharnada

Travelled with family
Disliked: Amenities
I had to ask 5 times for my vip champagne. I had to ask multiple times for clean towels. The food was nasty
Stayed 3 nights in May 2024

8/10 Good

Johanny Caba

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 5 nights in Feb 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

AnnMarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Stayed 6 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Okay

yelena

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Stayed 8 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 Terrible

Miroslava

Disliked: Staff & service, amenities, property conditions & facilities
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Stayed 4 nights in Mar 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Doron Knox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tg
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

BRIJESH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this trip
Stayed 4 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Poor

Natalya A, damascus

Travelled with family and small children
Food was terrible. Very limited options
Stayed 9 nights in May 2024
Response from Hoteles solaris de Mexico on 23 May 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything ❤️ nothing i didn't like
Stayed 7 nights in May 2024
Response from Hoteles solaris de Mexico on 20 May 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards