2/10 Teruk
Nicole
31 Okt 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Didn't like anything about it.
I got in the room and a roach ran from under the refrigerator.
The room want cleaned and the towels were dirty.
The mattress looked like a ten ton boulder had been dropped on it.
I went to the store and turned the lights out when I left, I turned them back on when I got back in and roaches were running out from under the bed. I was only able to kill a couple. I called the front desk and asked to be moved to another room, the last yelled at me and told me there were no more rooms left toove me to, unless I went to the back building that had no hot water. Notthatthe water was off for a moment, it actually had no hot water because it's under construction. When I said I wouldn't go to a room with no hot water she got irate and said I could take a shower in the room that in, go to the new room with no hot waterand shower again in the morning.in the old room and be moved to another room that next afternoon.
I couldn't believe her attitude for one, then to see so many roaches running around one room iknewthatthe whole place was infested.
I had booked with Expedia and after a little back and forth a manager finally called me and handled the situation in a way that I thought was fit and fair for having made a non refundable reservation.
Nicole
Menginap 2 malam pada Okt 2024