Hotel Ascott di Pusat Bandar Raya Kuala Lumpur

"I have not patron the hotel for sometime due to past service and condition and thought things may have changed so decided to give it a try. It is still disappointing from the moment checking in until departure 1. When checking in, I have to wait for almost 20 to 25mins before my turn while I am the only only in the queue and the responsiveness is rather slow 2. Got into the room, it stated none smoking room, the room had cig smell and smell like the Carpet isn’t dry 3. Went to the lounge, service was ok but the table setting was poor, the cutleries are dirty with sign of being used and bread crumb and the plates with stain 4. Second day breakfast, same thing. Have to look for tables as a lot of tables were still in a mess and no cleaning while staffs were just standing there and didn’t check the ready table, the plates, the cutlery again dirty "

"Excellent service like busy bee and energizer bunny Once you stay here, doubt you will look for other hotel of similar level."

"Overall the stay is good, except for the drainage in the bathroom. The water doesn't drain properly. "

"It had been an excellent stay for me and my son at the hotel. Its central location at Bukit Bintang, the heart of KL city adds to more convenience for us to get around. Good value for money and highly recommended for guests who wants a comforable stay in the heart of KL."

"Excellent"

"Despite I had told the receptionist that I booked club room and ask for the location of premier check-in, but the guy still directed me to queue and wait for normal check-in counter, rather than lead me to club lounge for check-in. My booking entitled room upgrade, but the check-in staff not even mentioned that and ignore it. Furthermore, the room is very dated, and have no even a basic coffee machine for club room. Service is not on par with its claimed status. Buffet restaurant was very busy, and understaff, we and other fellow guests need to wait 9-10 minutes to get a seat allocated for buffet breakfast. Food focus on Malaysian cuisines, quality ok but not wide spread."

"This is my 4th time staying in Traders. The room is nice and always manage to get KLCC view from the room. The food during breakfast and in room dining were great too. The only issue was during check in at level 1. That moment it was quite long queue, but manageable. Thanks for the great services. "

"Good stay and great service. "