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Ulasan tentang Doubletree by Hilton Melaka

5 out of 5
Doubletree by Hilton Melaka
Hattan City, Jalan Melaka Raya 23, Malacca City

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 427 daripada 766 ulasan" "
Penilaian 8 - Baik. 249 daripada 766 ulasan" "
Penilaian 6 - Boleh diterima. 48 daripada 766 ulasan" "
Penilaian 4 - Lemah. 29 daripada 766 ulasan" "
Penilaian 2 - Teruk. 13 daripada 766 ulasan" "

9.0/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

8/10 Baik

ABDUL GHAFAR

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Nurul Syazwani

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jun 2023

10/10 Cemerlang

Tan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice hotel and super friendly staffs.
Menginap 1 malam pada Mei 2023
Respons daripada Team-DoubleTree by Hilton Melaka pada 8 Jun 2023
Dear Tan,Thank you for choosing to stay at our hotel. We're delighted to hear that you had a nice experience and found our staff to be super friendly. Providing excellent customer service is a top priority for us, and we're glad that our team made your stay memorable.We appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Cemerlang

Noorazman

Menginap 1 malam pada Jan 2023
Respons daripada Sincerely, DoubleTree Melaka Management Team pada 1 Mac 2023
Dear Noorazman,Thank you for taking the time to rate your recent stay at our hotel. We hope that you had a comfortable and enjoyable experience with us. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back soon.

10/10 Cemerlang

ABDUL RAHIM

Menginap 1 malam pada Nov 2022
Respons daripada Sincerely, DoubleTree By Hilton Melaka Team pada 27 Nov 2022
Dear Abdul,Thank you for your generous ratings regarding the recent stay with us. We look forward to seeing you again soon.

10/10 Cemerlang

Expedia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2020
Respons daripada Carey Osborne pada 7 Sep 2020
Dear Expedia, Thank you for giving us a top score. I'm pleased to note you enjoyed your stay at DoubleTree by Hilton Melaka and am looking forward to hosting you again in the future! Sincerely, Carey Osborne General Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Semua kemudahan yg ada disitu sangat baik dan teratur.suasana di situ amat mengagumkan dah berdekatan dengan pusat bandar.
Menginap 1 malam pada Feb 2019
Respons daripada Doubletree Melaka Team pada 1 Apr 2019
Dear Valued Guest, terima kasih atas maklum balas positif anda Kami gembira untuk mendengar bahawa anda mempunyai penginapan yang hebat dengan kami. Kami tidak sabar-sabar untuk mengalu-alukan anda kembali tidak lama lagi!

10/10 Cemerlang

Pengembara yang disahkan

Menginap 1 malam pada Feb 2019
Respons daripada NorSahara Ahmad pada 3 Apr 2019
Dear Valued Guest, Thank you for leaving us with a great rating. I hope you've enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, NorSahara Ahmad Operations Manager

10/10 Cemerlang

anuar, melaka

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Keselesaan kebersihan keramahan kakitangan amat memuaskan..
Menginap 1 malam pada Jun 2018
Respons daripada Herman Courbois pada 5 Jul 2018
Dear anuar, Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us and look forward to welcoming you back to DoubleTree by Hilton Melaka again. Sincerely, Herman Courbois General Manager

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Bilik memuaskan namun parking not user friendly Sediakan tempat parking di luar hotel dan bukan dalam mall Valet parking di mansuhkan
Menginap 1 malam pada Mei 2018
Respons daripada Herman Courbois pada 1 Jun 2018
Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us. However, kindly be assured that your remarks have been duly noted for future improvements. We look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Herman Courbois General Manager

10/10 Cemerlang

Manjeet

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Quiet and safe
Menginap 2 malam pada Mei 2024

8/10 Baik

Gen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good hotel
Menginap 1 malam pada Apr 2024
Respons daripada Team-DoubleTree by Hilton Melaka pada 6 Mei 2024
Dear Gen,Thank you for your feedback in regards to your recent stay with .We are delighted to know that you had a pleasant stay with us! We look forward to welcoming you back at DoubleTree by Hilton Melaka!

10/10 Cemerlang

Yan Xin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
安静
Menginap 1 malam pada Apr 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Yan Xin,Thank you for choosing DoubleTree by Hilton Melaka. We're thrilled you enjoyed your stay with us. We look forward to welcoming you back on your next trip to Melaka!

10/10 Cemerlang

Watson

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Breakfast need to improved, bake beans with nesty tayste
Menginap 1 malam pada Mac 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Watson,Thank you for staying with us at DoubleTree by Hilton Melaka. We apologize for the disappointment with the breakfast. Your feedback about the baked beans is noted, and we will work on improving the quality to better meet your expectations. Thank you for bringing this to our attention, as we continuously strive to enhance our guests' experience. We hope to have the chance to serve you a more enjoyable breakfast on your next visit.

8/10 Baik

HITOSHI

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kemudahan
Quite clean and new facilities. Swimming pool is especially amazing. Breakfast is very so much sophisticated. Far from the city center. No restaurants around it.
Menginap 1 malam pada Mac 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Hitoshi,We're glad to hear that you found our facilities quite clean and new, with the swimming pool being especially amazing at DoubleTree by Hilton Melaka. Your feedback about the breakfast being sophisticated is appreciated. We understand your concern about the distance from the city center and the lack of nearby restaurants. We'll take your comments into consideration as we strive to enhance our guests' overall experience. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.

8/10 Baik

Albert

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Parking at level 5.
Menginap 1 malam pada Mac 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Albert,Thank you for choosing DoubleTree by Hilton Melaka. We're thrilled you enjoyed your stay with us. We look forward to welcoming you back on your next trip to Melaka!

8/10 Baik

JANE

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Toilet sliding door faulty but maintenance was quick to rectify.
Menginap 1 malam pada Mac 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Jane,Thank you for staying with us at DoubleTree by Hilton Melaka. We appreciate your feedback regarding the faulty toilet sliding door, and we're pleased to hear that our maintenance team was quick to rectify the issue. . We hope to welcome you back for another enjoyable stay in the future!

10/10 Cemerlang

HIROSHI

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good food service
Menginap 1 malam pada Mac 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear Hiroshi,We're delighted to hear that you enjoyed our food service at DoubleTree by Hilton Melaka. We look forward to serving you again in the future!

10/10 Cemerlang

San lee

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Over all enjoyed the one night stays in the hotel ,especially Amm and Nia for the arrangement of early check in
Menginap 1 malam pada Feb 2024

8/10 Baik

jicbae

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice view, place, good staff
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024

6/10 Boleh diterima

SOJI

Menginap 2 malam pada Jan 2024
Respons daripada Best Regard - Team DoubleTree by Hilton Melaka pada 2 Mei 2024
Dear SojiThank you for choosing DoubleTree by Hilton Melaka. We're thrilled you enjoyed your stay with us. We look forward to welcoming you back on your next trip to Melaka!

8/10 Baik

Tan Yin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024

6/10 Boleh diterima

Goh

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The Hotel room is spacious and clean. Front desk staff polite and helpful. However the hotel reception is located at the 12th floor, car park is located at the 5th floor, the route to the lift lobby from the car park is very dirty and isolated. Moreover there is no proper sign leading to the car park and there is no indication where we can park our car. The nightmare come on the checking out day, according to the hotel staff, the hotel lift broke down in the middle of the night. We will not notified of the breakdown. We were make to walk down from the 27th floor to the 12th floor for breakfast and walk out again to our room to pack our luggage and walk down again. The hotel should have informed us to pack our luggage and walk down only once to the 12th floor for breakfast and then straight away check out. The hotel need to improve on this.
Menginap 2 malam pada Jan 2024

8/10 Baik

Suet Ni

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Pleasant stay till lift shutdown on 19 Jan 2024
Hotel is nice, clean, comfortable, at great location. Hotel staff are friendly and helpful. The stay has been pleasant except for the lift shutdown that occurs on 19 Jan, due to a water pipe burst in the building next to Doubletree Hilton Melaka. We were not informed of the lift shutdown till in the morning when we were trying to take the lift from 20th floor down to ground floor. It was after a few call to the customer care hotline were we then informed of the situation and yet it wasn’t very clear of what was going on. The hotel should have texted us about the situation almost immediately when the lift shut down occur. Communication is important in such situation to avoid confusion and panic. The staff was not very consistent in their reply when we are trying to do our checkout. Some were telling us to go to the receptionist on 12th floor while some was saying we can just go to the concierge on ground floor, thus resulting in confusion. Since our check out, we still do not receive any formal apologies nor compensation for the inconvenience. We hope the hotel can reflect on the feedback provided above.
Menginap 2 malam pada Jan 2024

10/10 Cemerlang

H S

Menginap 2 malam pada Jan 2024

10/10 Cemerlang

Sanghyon

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great staff
Every staff are polite and helpful. Room is big and clean.
Menginap 2 malam pada Jan 2024
Respons daripada Team -DoubleTree by Hilton Melaka pada 17 Jan 2024
Dear Anonymous,Thank you for your positive feedback! We're delighted to hear that every staff member you encountered was polite and helpful. It's wonderful to know that you found the room spacious and clean. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing our hotel!

6/10 Boleh diterima

Shveta

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 3 malam pada Dis 2023

8/10 Baik

William

Menginap 1 malam pada Dis 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 26 Dis 2023
Dear William,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate your ratings, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future.

2/10 Teruk

XIUSHI

Menginap 1 malam pada Dis 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 22 Dis 2023
Dear Xiushi,Thank you for completing our online survey and for sharing your ratings. We regret that your overall experience did not meet your expectations. To help us improve, we kindly request any details you can provide about how we can enhance your future stays. Your feedback is highly valuable, and we look forward to welcoming you back to DoubleTree by Hilton Melaka."

8/10 Baik

Poh song

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 22 Dis 2023
Dear Poh Song,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate the time you've taken to complete our stay survey, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future.

8/10 Baik

Chun Yong Joseph

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It’s pretty quiet here and no walkable shopping centre around. International buffets food varieties quite limited and should add in more food varieties. Still like the hotel and the cookies overall.

10/10 Cemerlang

Lakshmi

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Like the size of the room and ambience.
Menginap 1 malam pada Nov 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 1 Dis 2023
Dear Lakshmi,We're thrilled to know that you liked the size of our rooms and the overall ambiance during your stay! Your satisfaction means a lot to us, and we're glad you enjoyed your experience.Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!

10/10 Cemerlang

Lim

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Stay!
I had a nice and pleasant stay. Very smooth check-in & check-out. Friendly Staff. The whatapps messages and welcome card were great. Room was clean with nice city view.
Menginap 1 malam pada Nov 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 1 Dis 2023
Dear Lim, We're delighted to hear that you had a nice and pleasant stay with us! It's fantastic to know that you found our check-in and check-out process smooth and that our staff was friendly and accommodating.We're thrilled that you appreciated the WhatsApp messages, the welcome card, and the clean room with a nice city view. Your satisfaction is our priority, and we're glad we could contribute to your enjoyable experience.Thank you for choosing us! We can't wait to welcome you back for another wonderful stay.

2/10 Teruk

Murphy

Menginap 1 malam pada Nov 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 13 Dis 2023
Dear MurphyThank you for completing our online survey and for sharing your ratings. We regret that your overall experience did not meet your expectations. To help us improve, we kindly request any details you can provide about how we can enhance your future stays. Your feedback is highly valuable, and we look forward to welcoming you back to DoubleTree by Hilton Melaka

6/10 Boleh diterima

Cheng Yian

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Bathroom big towels not clean and bad smell. Gym is excellent.
Menginap 1 malam pada Okt 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 6 Nov 2023
Dear Cheng Yian ,Thank you for choosing to stay with us.We appreciate your feedback and are pleased to hear that you found the gym excellent.However, we regret the issue you encountered with the bathroom towels not being clean and having a bad smell. This is not the level of cleanliness we aim to provide, and we apologize for the inconvenience. Your feedback will be shared with our housekeeping team to ensure improvements in this area.We hope to have the opportunity to offer you an improved experience in the future.Best regards,

10/10 Cemerlang

Mf

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice and quiet area with just a short journey away from Jonker
Respons daripada Team -DoubleTree by Hilton Melaka pada 24 Okt 2023
Dear Mf,Thank you for choosing DoubleTree by Hilton Melaka for your recent stay. We are glad that your stay experience was positive, and that you enjoyed the tranquility of our hotel's location, which is not far from tourist spots.We hope to see you soon should your travels bring you back to Melaka!Best regards,Team -DoubleTree by Hilton Melaka

10/10 Cemerlang

Chee Jin

Menginap 2 malam pada Okt 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 13 Dis 2023
Dear Chee JIn,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate your ratings, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future.

10/10 Cemerlang

Robin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Okt 2023
Respons daripada Team -DoubleTree by Hilton Melaka pada 13 Dis 2023
Dear Robin,Thank you for choosing to stay with us at DoubleTree by Hilton Melaka. We appreciate your ratings, and we're thrilled to hear that you had a positive experience with us. We look forward to welcoming you back to DoubleTree by Hilton Melaka in the future

6/10 Boleh diterima

Dennis, Concord

Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Sep 2023

10/10 Cemerlang

YEACHAN

Menginap 1 malam pada Ogo 2023

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Alfian

Menginap 2 malam pada Ogo 2023

10/10 Cemerlang

Diana

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We had a high room with great view. Mahkota parade is only 1km away to shop. Will be back again.
Menginap 2 malam pada Ogo 2023
Respons daripada Best regards Team-DoubleTree by Hilton Melaka pada 9 Ogo 2023
Dear Diana,Thanks for sharing your stay experience. It's awesome to hear you enjoyed the high room with a great view. And it's super convenient that Mahkota Parade is just a kilometer away for some shopping fun! We can't wait to welcome you back for another visit. See you soon!Best regardsTeam-DoubleTree by Hilton Melaka

8/10 Baik

KONG

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Harveen Kaur

Menginap 1 malam pada Jul 2023

10/10 Cemerlang

Yuko

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staffs are so kind and friendly!!
Menginap 1 malam pada Jul 2023

6/10 Boleh diterima

Serina

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
BAD SERVICE
We had booked 2 junior suites for our recent stay for 6paxs. Upon arrival we had requested for additional single bed for each room and were turned down as there aint enough bed available! The king size bed is not even possible to sleep 3!!! This is appalling as we do not expect such things to happen at Hilton.
Menginap 1 malam pada Jul 2023
Respons daripada Best regards Team-DoubleTree by Hilton Melaka pada 9 Ogo 2023
Dear Serina Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the unavailability of additional single beds. Your comfort is our top priority, and we regret that we couldn't meet your expectations on this occasion.We appreciate your valuable feedback and assure you that we take it seriously. Your comments will help us improve our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.

8/10 Baik

Rachel, Tea Gardens

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We enjoyed our stay here, though it is a bit far from the touristy part of Melaka. The pool is great but would be better if you could order food and drinks there. The pre-authorisation amount takes a long time to be released (7-14 days) so be aware that it can eat into your holiday budget with that money in limbo for that time.
Menginap 3 malam pada Jul 2023
Respons daripada Team-DoubleTree by Hilton Melaka pada 10 Jul 2023
Dear Rachel,Thank you for choosing DoubleTree by Hilton Melaka and for sharing your feedback. We sincerely apologize for any inconveniences caused by the distance from the touristy area of Melaka and any lack of communication regarding food and drink service at the pool area. We also apologize for any inconvenience caused by the pre-authorization deposit timeline. Your feedback is valuable to us, and we will strive to address these areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.