Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
Penilaian 10 - Cemerlang. 442 daripada 1002 ulasan" "
10 - Cemerlang
442
Penilaian 8 - Baik. 360 daripada 1002 ulasan" "
8 - Baik
360
Penilaian 6 - Boleh diterima. 108 daripada 1002 ulasan" "
6 - Boleh diterima
108
Penilaian 4 - Lemah. 57 daripada 1002 ulasan" "
4 - Lemah
57
Penilaian 2 - Teruk. 35 daripada 1002 ulasan" "
2 - Teruk
35
8.2/10
Kebersihan
8.6/10
Kakitangan & perkhidmatan
8.2/10
Kemudahan
8.0/10
Keadaan hartanah & kemudahan
7.8/10
Mesra alam
Ulasan
10/10 Cemerlang
Rong Xiang
Mengembara bersama keluarga
16 Feb 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Rong Xiang
Menginap 1 malam pada Feb 2024
Respons daripada IKLCC pada 19 Feb 2024
Dear Rong Xiang,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
2/10 Teruk
Song Jin
11 Feb 2024
Song Jin
Menginap 2 malam pada Feb 2024
Respons daripada IKLCC pada 16 Feb 2024
Dear Song Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 Cemerlang
ROSMADI
Pengembara perniagaan
28 Jan 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Ok
ROSMADI
Menginap 4 malam pada Jan 2024
Respons daripada IKLCC pada 29 Jan 2024
Dear Rosmadi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
HAO MUN
27 Jan 2024
HAO MUN
Menginap 1 malam pada Jan 2024
Respons daripada IKLCC pada 29 Jan 2024
Dear Hao Mun,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
ROSMADI
Mengembara bersama keluarga
23 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Ok
ROSMADI
Menginap 1 malam pada Dis 2023
Respons daripada IKLCC pada 3 Jan 2024
Dear Rosmadi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management
8/10 Baik
KA KIT
20 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
整體還可以,但房屋提供的設備變少,只有咖啡杯,沒有透明水杯,匙羹也只有一隻,電吹風要求才提供。
KA KIT
Menginap 2 malam pada Dis 2023
Respons daripada IKLCC pada 3 Jan 2024
Dear Ka Kit,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your comments have been highlighted to our housekeeping department to ensure all room amenities are placed prior to guest checking in.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management
10/10 Cemerlang
EVAN
Pengembara perniagaan
30 Ogo 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
EVAN
Menginap 1 malam pada Ogo 2023
10/10 Cemerlang
ROSMADI
21 Ogo 2023
ROSMADI
Menginap 2 malam pada Ogo 2023
10/10 Cemerlang
Jeffrey
23 Mac 2023
Jeffrey
Menginap 1 malam pada Mac 2023
8/10 Baik
wan ahmad subki
13 Nov 2022
wan ahmad subki
Menginap 3 malam pada Okt 2022
8/10 Baik
Norfazrina
2 Jun 2022
Norfazrina
Menginap 1 malam pada Mei 2022
Respons daripada Impiana KLCC Hotel pada 27 Jun 2022
Dear Nofazrina
Warmest Greetings from Impiana KLCC Hotel!
Thank you for taking the time to review your recent stay at our hotel as we always appreciate hearing from our guests.
It was indeed a pleasure to have been of service to you. Please do visit us again soon!
Thank you.
Best Regards
The Management of Impiana KLCC Hotel
6/10 Boleh diterima
Pengembara yang disahkan
Pengembara perniagaan
2 Jul 2020
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Kebersihan
Room is clean. Bathroom a bit smelly and some rubbish not collected from bins at parking area. Limited choice on breakfast menu.
Pengembara yang disahkan
Menginap 1 malam pada Jun 2020
10/10 Cemerlang
ZALIZA
2 Sep 2019
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Amazing stay
ZALIZA
Menginap 1 malam pada Ogo 2019
10/10 Cemerlang
Soleha
2 Nov 2018
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent hotel with great facility. However, the iron was not functioning well during my stay
Soleha
Menginap 1 malam pada Okt 2018
Respons daripada Kavin (Digital Marketing Executive) pada 10 Nov 2018
Dear Guest,
Warm Greetings from Impiana KLCC,
Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion.
Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon.
Best Wishes,
The Management,
Impiana KLCC
8/10 Baik
Pengembara yang disahkan
6 Apr 2018
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Selasa dan senang capai
Staf bersopan dan melayan pelanggab dengan profesional.Hanpir dengan pusat Bandar.penginapan selesa.
Pengembara yang disahkan
Menginap 1 malam pada Mac 2018
10/10 Cemerlang
Pengembara yang disahkan
10 Jan 2018
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good Place
Good
Pengembara yang disahkan
Menginap 1 malam pada Jan 2018
10/10 Cemerlang
Evita
25 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very nice
Evita
Menginap 2 malam pada Mei 2024
Respons daripada IKLCC pada 27 Mei 2024
Dear Evita,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 Boleh diterima
Juan, Gold Coast
Mengembara bersama pasangan
20 Mei 2024
Underwhelmed
Juan
Menginap 2 malam pada Apr 2024
Respons daripada IKLCC pada 21 Mei 2024
Dear Juan,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback with us. I’m sorry to hear that your recent experience was not up to your expectations.We strive to provide an exceptional experience for all our guests, and it’s disappointing to learn that we fell short during your visit. Your comments are important to us, and we will be using them to address the issues you mentioned and improve our services.Please feel free to reach out to me directly at [Your Contact Information] if you would like to discuss your experience further or if there is anything specific we can do to make it right. We hope you will give us another chance to provide you with the high-quality experience you deserve.Thank you once again for your feedback.Kind regards.The Management
8/10 Baik
shangshan
15 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
So good
shangshan
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 17 Mei 2024
Dear shangshan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 Lemah
Chak Boon
7 Mei 2024
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The rooms are old and there is no hot water and phone is malfunction
Chak Boon
Menginap 1 malam pada Mei 2024
Respons daripada IKLCC pada 8 Mei 2024
Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management
10/10 Cemerlang
Gao
Mengembara bersama keluarga
6 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff members were most friendly and offered advice on where to go. The hotel has its own convenience store inside and the outdoor pool was clean and well maintained. There was a short cut from the main entrance to the Pavilion mall over the bridge and an easy 5min walking distance to the towers. Overall very happy with the facility and location.
Gao
Menginap 5 malam pada Mei 2024
Respons daripada IKLCC pada 7 Mei 2024
Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.
8/10 Baik
Niamh, Oxford
25 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel!!
Niamh
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 25 Apr 2024
Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Rasheed
24 Apr 2024
Rasheed
Menginap 3 malam pada Apr 2024
Respons daripada IKLCC pada 17 Mei 2024
Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Sunari
Mengembara bersama keluarga
23 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location, great shopping area..lovely time
Sunari
Menginap 3 malam pada Mac 2024
Respons daripada IKLCC pada 25 Apr 2024
Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Gamal
Mengembara bersama keluarga
22 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Impiana hotel KLCC is located very short distance walking to KLCC and Pavilion thru the hotel to the air-condition walk bridge. The hotel is safe and staff is very friendly and helpful and the room is big and comfortable.
Gamal
Menginap 4 malam pada Apr 2024
Respons daripada IKLCC pada 25 Apr 2024
Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 Baik
Edmond
21 Apr 2024
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Property is little bit old When having shower water coming out and the whole bath room floor full of water. Buffet breakfast excellent.Location ! Location! Location!
Edmond
Menginap 4 malam pada Apr 2024
Respons daripada IKLCC pada 25 Apr 2024
Dear Edmond,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Our Engineering team has been notified on the water stagnant in shower cubicle.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 Baik
Nisha
20 Apr 2024
Sukakan: Kakitangan & perkhidmatan
We were given a room on the 7th floor which had a very stuffy smell. Lots of dust. Called the helpline and staff came to spray freshener which made my husband's cough worse. We went down to the lobby and complained. The manager was extremely helpful and apologised for the awful experience we had. He immediately changed our our room to the 20th floor. It was so much nicer and cleaner. Impressive view of the Petronas towers. Love the walk from the hotel to KLCC and Bukit bintang.
Nisha
Menginap 2 malam pada Apr 2024
Respons daripada IKLCC pada 8 Mei 2024
Dear Nisha,Greetings from Impiana KLCC Hotel!Firstly, thank you for writing to us. Your kind comments on the room condition, i.e. stuffy smell as mentioned have been well briefed and communicated among the respective departments. Rest assured that we take your dissatisfaction very seriously. I apologize for the shortfall in service or distress you may have suffered due to these shortcomings. Glad that our manager managed to change your room immediately.We hope that you would give us an opportunity to make amends and let us welcome you back. Kind regards.The Management
10/10 Cemerlang
Naomi
16 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love this hotel.Room is clean,spacious with good views.Staff were exceptional,from the front desk,the front door,security,transport booth and cleaners.Location is very convenient and walkable to the convention centre,the Petronas towers,park mall etc.I definitely recommend Impiana and will surely stay here again.
Naomi
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 19 Apr 2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Naomi
16 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room is great,clean,spacious with good views.Staff are excellent with top notch service.Location is very convenient.Love this hotel and will recommend and will definitely stay here again and again and again.
Naomi
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 19 Apr 2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Chris
16 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved my recent stay at Impiana Hotel KLCC. Abeautiful hotel, my room was modern, luxurious, quiet with comfortable bed. Breakfast in the mornings was fantastic, great range of foods and tastes. The staff were so polite and friendly and very helpful. Location wise, it is close to eveything, the Petronas towers are 5 min walk away, restaurants and bars are within walking distance. I would happily recommend staying at Impiana hotel KLCC.
Chris
Menginap 2 malam pada Apr 2024
Respons daripada IKLCC pada 19 Apr 2024
Dear Chris,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Pradeep
Mengembara bersama keluarga dan kanak-kanak
15 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Fabulous breakfast spread. Very good view from room of the Kuala Lumpur central area.
Pradeep
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 16 Apr 2024
Dear Pradeep,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Glad that you had enjoyed the sumptuous breakfast spread. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 Lemah
Claire
Mengembara bersama pasangan
14 Apr 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
So this is an honest review of why we have rated this so low...negatives:
1. Took 30 mins to check in
2. Used condom wrapper in clear sight on floor near the bed in a room that had apparently been cleaned
3. Half a pill/tablet in clear sight on the floor of the bathroom entrance
4. Pool, although big and refreshing, the water is very dirty and the bottom of the pool is littered with rubbish
5. There is a bakery in the foyer...on asking about some of the cakes, the man working there told me he didn't know anything about anything!
6. There is a handy convenience store in the foyer, the man working in this one grabbed the money out of my husband's hand when he was paying
7. You can wait a lifetime for a lift to arrive at your floor!
8. The safe is the room didn't work.
9. Cleaning was sadly sporadic in the room... however, when cleaned it was to a high standard
Positives:
1. We had a club room. The club floor access is great and the breakfast was very good.
2. Big rooms, with comfortable beds and high powered shower.
We have previously lived in KL and travelled extensively...sadly, we would neither recommend nor return to this hotel. It has the markings of a nice hotel to stay but their service is just way below par.
Claire
Menginap 3 malam pada Apr 2024
Respons daripada IKLCC pada 29 Apr 2024
Dear Ms. Claire,Thank you for your review. We appreciate customers who let us know when things aren’t right.Our goal is to provide an exemplary level of customer service and based on the event you described; we did not meet this goal. We truly appreciate your constructive feedback as it will guide us to the betterment of our services and facilities. Rest assured we have taken serious efforts in reviewing the issues highlighted with the relevant departments.We apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Impiana KLCC Hotel.Kind regards.The Management
10/10 Cemerlang
Wen Jin
Mengembara bersama keluarga dan kanak-kanak
12 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room was very comfortable, like the link bridge that connect the hotel directly to KLCC convention Centre, Twin Tower, Park etc. Both the room and swimming pool had nice view of the KLCC Twin Tower.
Wen Jin
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 12 Apr 2024
Dear Wen Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 Cemerlang
Emma
Mengembara bersama kumpulan
9 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Sehr schönes Hotel mit großen, sauberen Zimmern. Sehr gute Lage
Emma
Menginap 1 malam pada Apr 2024
Respons daripada IKLCC pada 12 Apr 2024
Dear Emma,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
8/10 Baik
Cindy Wai Sau
7 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easily accessible to link bridge connected to shopping malls and monorail stations
Cindy Wai Sau
Menginap 2 malam pada Apr 2024
Respons daripada IKLCC pada 8 Apr 2024
Dear Cindy,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. Indeed, Impiana KLCC Hotel is located within walking distance to the city center and public transportations such as the MRT Monorail and LRT Station. We look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management
10/10 Cemerlang
Kenan
31 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Kenan
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 2 Apr 2024
Dear Kenan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Akiko
31 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Akiko
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 2 Apr 2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 Cemerlang
Anneke Lynne
Mengembara bersama pasangan
30 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had a wonderful stay at the Impiana. I reserved the club lounge premier room and was upgraded to a suite. I highly recommend paying the extra for a club lounge. The lounge is excellent. We ended up just hanging around the hotel much more than we had planned to.The pool has a great view and is only sunny from around 11:30 to 3:30. I enjoyed sitting by the pool when it wasn't sunny. The staff were all very friendly and helpful. The best part of an overall wonderful experience though is the location. No hotel has a better location. Thank you for a great relaxing stay. I will be back.
Anneke Lynne
Menginap 6 malam pada Mac 2024
Respons daripada IKLCC pada 2 Apr 2024
Dear Anneke Lynne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
What rather affected by power shut down. On 28/3 and only being notified the day before.
Got stucked at the L13 lift lobby - warm and hot.
Quite thankful to get the fireman lift after almost 45mins waiting.
Staff are all very polite.
Suay Wee
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 29 Mac 2024
Dear Suay Wee,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. The interruption of power supply to the entire hotel was mainly for corrective work and renewal of equipment. As such, we apologize for the temporary power outage.We appreciate your understanding and look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management
6/10 Boleh diterima
Courtney
Mengembara bersama pasangan
25 Mac 2024
Slightly run down and in need of upgrades throughout.
Courtney
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 29 Mac 2024
Dear Courtney,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. We will be implementing upgrades to the property soon thus able to offer a very well-maintained and comfortable atmosphere.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 Cemerlang
Yuta
25 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
good
Yuta
Menginap 4 malam pada Mac 2024
Respons daripada IKLCC pada 29 Mac 2024
Dear Yuta,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 Cemerlang
Naresh
24 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good
Naresh
Menginap 1 malam pada Mac 2024
Respons daripada IKLCC pada 25 Mac 2024
Dear Naresh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 Boleh diterima
Jürgen
Mengembara bersama pasangan
22 Mac 2024
Gutes Mittelklassehotel direkt in der City. Vieles fussläufig zu erreichen. Frühstück ist verbesserungswürdig.
Jürgen
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 25 Mac 2024
Dear Jurgen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your feedback about our breakfast spread varieties are very well noted and I will follow up with our culinary team to create a more lavish and enriching dishes. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 Lemah
Fabio
Pengembara perniagaan
18 Mac 2024
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I received an upgrade for my room but in the next one there was a family with children that shouted all night long.
It was better to don't receive any upgrade...
Fabio
Menginap 1 malam pada Feb 2024
Respons daripada IKLCC pada 19 Mac 2024
Dear Fabio,Greetings from Impiana KLCC Hotel!Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighbouring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards.The Management
10/10 Cemerlang
Akiko
17 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
Akiko
Menginap 2 malam pada Mac 2024
Respons daripada IKLCC pada 25 Mac 2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who is highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 Cemerlang
Ken
Pengembara perniagaan
4 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staffs are very kind. It was impressible that all staffs try to improve qualities of the hotel.
Ken
Menginap 2 malam pada Feb 2024
Respons daripada IKLCC pada 5 Mac 2024
Dear Ken,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Kind regards.The Management
4/10 Lemah
Lumin
Mengembara bersama keluarga
3 Mac 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
When I go inside the hotel, the hotel inside don’t have the bath towel the refrigerator it’s a broke The air conditioning is not working very well.
Lumin
Menginap 2 malam pada Feb 2024
Respons daripada IKLCC pada 4 Mac 2024
Dear Lumin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. For your information, your feedback on the unavailability of bath towel upon arrival has been addressed to our Assistant Executive Housekeeper to ensure rooms are thoroughly checked before released. As for the refrigerator and air condition, our Chief Engineer has been notified for immediate rectification.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 Baik
Essegi
Pengembara perniagaan
29 Feb 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Essegi
Menginap 1 malam pada Feb 2024
Respons daripada IKLCC pada 2 Mac 2024
Dear Essegi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 Boleh diterima
Toshiyuki
Pengembara perniagaan
27 Feb 2024
Toshiyuki
Menginap 1 malam pada Feb 2024
Respons daripada IKLCC pada 2 Mac 2024
Dear Toshiyuki,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 Lemah
Laurent
Pengembara perniagaan
26 Feb 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Cherchez un autre hôtel pour le même prix
Hôtel d’un autre temps
Chambre avec vieille décoration
Moquette tachée
Salle de bain cassée
Petit déjeuner très moyen (choix et goût)
Dommage parce que très bien situé et fort potentiel
Laurent
Menginap 4 malam pada Feb 2024
Respons daripada IKLCC pada 2 Mac 2024
Dear Laurent,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. For your information, your feedback on the broken bathroom and stained carpet have been addressed to our Chief Engineer and Assistant Housekeeper who have since rectified the problem.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management