Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your time and input. We are glad to hear that you had a satisfactory experience overall.However, we also noticed that there might be some aspects of your stay that fell short of your expectations, resulting in a rating of 6 out of 10. We apologize if there were any areas where we could have done better.We value your feedback and take it seriously. It is through feedback like yours that we are able to identify areas for improvement and enhance our services. We will review your comments internally and take appropriate measures to address any shortcomings.We appreciate your patronage and hope to have the opportunity to welcome you back in the future. If there is anything specific that you would like to discuss or if you have any further feedback, please feel free to reach out to us directly.Thank you once again for choosing our hotel, and we look forward to serving you better on your next visit.Best regards,

Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.

Dear Guest, Greetings from Berjaya Waterfront Hotel Johor Bahru! We would like to thank you for sharing your feedback with us. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards. For your information, we have few parking lots in this hotel for our guest convenience which is located at the front area of the hotel near to the lobby but priority will be given to those guests with infant/small children, senior citizens, guest with disabilities and single ladies. Due to limited lots, the availability is subject to prior reservation and will be on first come first serve basis. Besides that we do have multi-storey car park on complimentary for our in house guest and private car park chargeable at RM10 per entry located near to our lobby entrance. We value your patronage and hope that you will give us the opportunity to serve you again in the near future. Thank you and best regards Lahvanyah Muniandy Executive Secretary

Dear Rayner,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely,DaveGeneral Manager

Dear Foo,Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future.Sincerely,DaveGeneral Manager

Dear Ramli,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,DaveGeneral Manager

Dear Muhmammad Shahir,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Foo,Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.Sincerely,DaveGeneral Manager

Dear Mary,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Sharum,Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.

Dear Ms. Ruby Choo,Thank you for your kind words and positive feedback regarding your recent experience at our place. We are thrilled to hear that you had a wonderful stay, and we truly appreciate your recommendation.Ensuring the satisfaction and comfort of our guests is our top priority, and it's heartening to know that we were able to make your stay enjoyable and further extended your stay. If there are specific aspects or features that stood out during your visit, we would love to hear more details.We sincerely appreciate your recommendation and look forward to the pleasure of welcoming you back for another excellent experience in the future.Love

Dear Mr. Jia Leong,Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you faced during your stay. Your feedback is essential, and we are truly sorry for falling short of your expectations.We deeply regret the issues you encountered with the room, including the smell of cigarettes at non smoking floor, water discoloration in the faucet after the water maintenance informed earlier, and the condition of the flooring and bed. This is not reflective of the high standards we aim to maintain. Please be assured that we are taking immediate action to address these concerns and prevent such occurrences in the future.We understand your dissatisfaction with the overall state of the room and the need for extensive renovations. Your comments are being shared with our management team, and we are committed to making the necessary improvements to enhance the guest experience.Once again, we apologize for the impact these issues had on your stay. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future with a fully renovated and improved experience.If there's anything specific you would like to share or if you have further concerns, please feel free to reach out.Sincerely

Dear Mr. Roy,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and are pleased to hear that you had a positive experience with our staff service.We understand your observation about the property being a little dated, and we appreciate your understanding in this regard. We want to assure you that guest comfort and satisfaction are our top priorities, and your feedback will be considered as we plan for potential improvements.Your support is valuable to us, and we hope to have the opportunity to welcome you back for another great stay in the future. If you have any specific suggestions or if there's anything else you would like to share, please feel free to let us know.Thank you for choosing to stay with us.Best regards,

Dear Eswaran,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us.Your feedback serves as a tremendous source of motivation for us to continue delivering exceptional service and maintaining the high standards we're committed to.We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. Once again, thank you for choosing to stay with us.Warmest regards,

Dear Stephen,Thank you for sharing your feedback about your recent experience with our room service. We apologize for any inconvenience caused by the unavailability of French fries, despite it being listed on our menu.Your feedback is valuable, and we're sorry that we were unable to fulfill your request for this particular item during your stay. We understand the importance of offering the items listed on our menu, and we'll review this issue with our room service team to ensure better availability and accuracy in the future.We appreciate your understanding, and if there's anything specific you'd like to share or if there's another way we can enhance your experience, please feel free to reach out to us directly.Your satisfaction is important to us, and we hope that despite this issue, you had an otherwise enjoyable stay with us. If your plans bring you back our way, we'd love the opportunity to provide you with an improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.Warm regards,

Dear Shavon,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as it allows us to identify areas for improvement and take necessary actions to enhance our guests' experiences.Regarding the parking rates and customs checkpoints, we understand the challenges you faced, and we'll work on improving the communication about parking fees and offer guidance to streamline the process for future guests.Regarding the maintenance issues with the hot water, access cards, slow lifts, corridor lighting, and railings, rest assured, our maintenance team has been alerted to rectify these immediately. We apologize for any discomfort or inconvenience these issues may have caused.Please accept our apologies for falling short of your expectations. We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,

Dear Didier,Thank you for taking the time to share your recent experience at our hotel with us. We are pleased that our hotel has proven to be a good place to stay for you.Unfortunately, it seems that we fell short of your expectations. We put guest experience and feedback first, and your feedback ensures we will continue to make further improvements.We hope that you will consider staying with us again in the future and give us the opportunity to demonstrate our commitment to your satisfaction.Warm regards,

Dear Weng Peng,Thank you for taking the time to share your feedback with us. We were excited to read your positive review of your recent stay at our hotel.It is always our goal to provide our guests with a memorable and enjoyable experience, and we are delighted to know that we succeeded in achieving that for you.We hope to have the opportunity to welcome you back again in the future and exceed your expectations once more.Thank you.Warm regards,

Dear Weng Peng,Thank you for taking the time to share your feedback with us. We were excited to read your positive review of your recent stay at our hotel.It is always our goal to provide our guests with a memorable and enjoyable experience, and we are delighted to know that we succeeded in achieving that for you.We hope to have the opportunity to welcome you back again in the future and exceed your expectations once more.Thank you.Warm regards,

Dear Choo,Thank you for taking the time to share your thoughts about your recent stay at the hotel. We are thrilled to hear that you found our property to be a great place for vacations.Your kind words are truly appreciated. Providing a memorable and enjoyable experience for our guests is our ultimate goal, and it's delightful to know that we could contribute to your vacation enjoyment.We are dedicated to maintaining the quality that makes us a preferred destination for vacations. Your feedback serves as a motivation for our team to continue delivering outstanding service and creating memorable moments for our guests.If you plan to return for another vacation or have any specific preferences for your next visit, please don't hesitate to reach out to us.Once again, thank you for your feedback, and we look forward to welcoming you back to Berjaya Waterfront Hotel for more memorable vacations in the future.Warm regards,

Dear Matthew,Thank you for sharing your feedback following your recent stay at the hotel. We value your input, and your comments help us identify areas where we can improve our services.We are delighted to hear that you found our hotel to be affordable and situated in a nice area. Offering a comfortable and convenient stay at a reasonable price is a priority for us.We are, however, sorry to learn that you had concerns about cleanliness during your stay. We deeply apologize for any inconveniences you experienced in this regard.We are committed to maintaining a clean and hygienic environment for our guests. Your feedback highlights an area where we can enhance our efforts. We have already initiated additional cleaning procedures and staff training to improve cleanliness throughout the property.Your feedback is invaluable, and it motivates us to make the necessary improvements to ensure a more comfortable and enjoyable experience for our guests.Once again, we thank you for your feedback and for choosing to stay at Berjaya Waterfront Hotel.Warm regards,

Dear Kok Wai,Thank you so much for taking the time to leave a perfect 100 percent score for your recent stay at our hotel. We are absolutely thrilled to receive such a glowing review from you!Your rating and kind words are the highest compliments we could receive, and they mean the world to our team. We are delighted to know that we met and exceeded your expectations during your stay.Providing exceptional service and ensuring our guests have an outstanding experience is our top priority. Your feedback encourages us to continue striving for excellence in everything we do.We look forward to the opportunity of hosting you again in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We are dedicated to ensuring that your next stay is equally if not more enjoyable.Once again, thank you for choosing to stay with us and for your perfect rating. Your satisfaction is our ultimate goal, and your feedback inspires us to continue delivering exceptional hospitality.Warmest regards,

Dear Choo On,Thank you for choosing our hotel for your recent stay and for taking the time to share your thoughts. We appreciate your feedback.We are glad to hear that our hotel served as a suitable option for your one-night stay. While we aim to provide a comfortable experience for guests staying for any duration, we understand that different travelers have varying needs and preferences.Your feedback is essential to us, and it motivates us to continually enhance our services and facilities. We are committed to addressing any areas where we can improve to better meet the expectations of all our guests.Should you find yourself in our area again, whether for a one-night stay or longer, please consider giving us another opportunity to host you. We'd love the chance to provide an even more enjoyable experience and to demonstrate the improvements we've made.Once again, thank you for choosing our Berjaya Waterfront Hotel, and we hope to welcome you back in the future.Warmest regards,

Dear Kevin,Thank you for sharing your feedback regarding your recent reservation at our hotel. We are genuinely sorry for the inconvenience you experienced due to the delay in checking in at the specified check-in time.We understand that arriving at a hotel and not being able to check in promptly can be frustrating, and we deeply regret that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.In order to provide the best possible experience for all our guests, we strive to ensure that each room is thoroughly cleaned and prepared for new arrivals. Unfortunately, on the day of your arrival, we experienced unexpected delays in preparing rooms due to a higher than expected check in and check out volume. This, in turn, resulted in the delay you encountered.We take your feedback seriously, and we are actively working on implementing measures to prevent such delays in the future. Our priority is to ensure a seamless check-in experience for all our guests.We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay. If your future travels bring you back to our area, please reach out to us directly.Once again, we apologize for the inconvenience you faced and thank you for your understanding.Warm regards,

Dear Stephan Mark,Thank you so much for your thoughtful feedback on your recent stay at our hotel. We greatly appreciate your kind words about our dedicated staff and the condition of our property.We appreciate all of your thoughts and input, and we apologize if your experience wasn't everything you had hoped it would be. We work hard to provide the best service to all of our guests.We hope you will stay with us again in the future and giving us another chance to provide you with the exceptional service that our guests have come to expect. Thank you for choosing us.

Thank you for taking the time to share your feedback and for awarding us a 4 out of 5 rating. We appreciate your review and your choice to stay with us.We are delighted to hear that you had a positive experience during your stay, and we sincerely hope that you enjoyed your time at our hotel.We value your feedback, and if there are any specific comments or suggestions you would like to share to help us improve and earn that elusive fifth star, please feel free to let us know. Your input is invaluable to us as we continually strive to enhance our services and guest experience.Thank you for choosing our hotel, and we look forward to the opportunity to serve you again in the future.Warm regards,

Dear Suersh,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely appreciate your honesty and value your input.We are truly sorry to hear about the issues you encountered during your stay. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced. This falls far short of the standard of service we aim to provide.Your feedback is invaluable in helping us address these concerns. We have already taken immediate steps to rectify the issues. We are committed to ensuring that these issues do not recur, and we are implementing enhanced training and quality control measures to prevent such situations in the future.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and showcase the improvements we are making.Warm regards,

Dear Chuan Wei,We appreciate you choosing to stay with us and taking the time to leave a review.We take pride in providing exceptional service, comfortable accommodations, and a memorable stay for all our guests.We are delighted to be able to meet your expectations. Thank you for choosing Berjaya Waterfront Hotel, and we look forward to welcoming you back in the future.Warm regards,

Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words regarding our staff, the breakfast, the interior of the Palm Lounge, and the beautiful views of the ocean. We are thrilled to hear that you and your family had an enjoyable stay overall.We also appreciate your constructive comments about the rooms, including the need for a revamp, issues with the toilet, bath sink, and doors. We apologize for any inconvenience caused by the low water pressure and lack of a heater in one of the rooms. We take your feedback seriously and will address these matters with our maintenance team to ensure that necessary repairs and improvements are made.Regarding the water discoloration, we apologize for the inconvenience and assure you that we have strict cleanliness and hygiene protocols in place. However, we will investigate this matter further to ensure that our water systems are in optimal condition and deliver clean water to our guests.It is wonderful to hear that despite the room-related issues, you still had a positive experience with us and that our staff made a positive impression. We strive to provide excellent service and create memorable experiences for our guests, and we are glad that our team succeeded in doing so during your stay.Thank you once again for your feedback and for choosing Berjaya Waterfront Hotel. We look forward to welcoming you and your family back in the future for another great stay.Best regards,

We are deeply sorry for the multiple inconveniences and frustrations you experienced during your recent stay at our hotel. We sincerely apologize for the delayed check-in process and the initial mix-up with your booking. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you to wait for so long before being assigned a room.Furthermore, we are extremely disappointed to hear about the condition of the rooms you were given. The issues you described, such as a faulty shower head, stained bed sheets and pillowcases, weak air conditioning, and other maintenance concerns, are completely unacceptable. We apologize for the lack of prompt action from our reception and maintenance teams. Your feedback will be shared with them to ensure that such lapses in service and attention to detail are not repeated in the future.We understand that the room changes and the overall experience fell far below your expectations, and we are truly sorry for the inconvenience and frustration caused. Rest assured, we take your feedback seriously, and we will use it to improve our operations and ensure that our guests do not encounter similar issues in the future.We regret that we were unable to meet your expectations during your stay, and we appreciate you bringing these matters to our attention. We understand that this was your first and last visit to our hotel, and we apologize for not being able to provide you with a more positive experience. Your feedback is valuable to us, and we will take the necessary steps to address the issues you raised.We hope you will reconsider and give us another chance to provide you with the experience you deserved. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Once again, we sincerely apologize for the shortcomings and frustrations you encountered during your stay. Thank you for bringing these matters to our attention.Best regards,

Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had a good experience and that you were satisfied with your stay.We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled that we were able to meet your expectations. Your satisfaction is our utmost priority, and it is rewarding to know that we succeeded in delivering a positive experience for you.If there is anything else we can do to enhance your future visits or if you have any specific suggestions or requests, please feel free to let us know. We value your feedback and appreciate the opportunity to serve you better.We look forward to welcoming you back to our hotel in the future and providing you with another pleasant stay.Best regards,

We sincerely apologize for the inconvenience and frustration you experienced during your recent stay with us. It is disheartening to learn about the issues you encountered with your reservation and the delay in receiving towels for your room. We understand that these incidents fell short of your expectations, and for that, we are truly sorry.We strive to provide efficient and attentive service to all our guests, and we regret that we did not meet those standards in your case. We have taken your feedback seriously and will address the issues with our front desk team to ensure that such incidents do not recur in the future. We apologize for the delay in resolving the towel issue and the inconvenience it caused you.Please be assured that we value your feedback and will use it to improve our service delivery. We hope that you will give us another opportunity to serve you better and provide you with the experience you deserve on your future visits.If there is anything else we can do to make it up to you or if you have any further concerns, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we will make every effort to regain your trust.Once again, please accept our sincere apologies for the inconveniences you faced, and we hope to have the opportunity to welcome you back in the future.Best regards,

Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had a positive experience and rated us an 8 out of 10. We strive to provide exceptional service and a comfortable stay for all our guests, and it is rewarding to know that we met your expectations.We appreciate your kind words and are glad to hear that you were satisfied with your overall stay. We will continue to work hard to maintain the quality of our services and facilities to ensure that every guest has a pleasant experience.If there is anything specific that you particularly enjoyed during your stay or any suggestions you would like to share with us, please feel free to let us know. We value your feedback and always strive to improve.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our staff to be friendly and helpful, especially Mr. Saiful and Hafify from the front office. We will pass on your kind words to the team, as recognition for the team's excellent services.We also appreciate your feedback regarding the swimming pool hours. We understand that extending the operating hours would provide more convenience for our guests, and we will certainly take your suggestion into consideration for future improvements.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,

We are sorry to hear that your stay with us did not meet your expectations. We would appreciate it if you could provide us with more specific details about the areas where we fell short so that we can work to improve them for future guests. We take all feedback seriously and use it as an opportunity to learn and grow. We hope that you will give us another chance in the future to provide you with a better experience.Sincerely,

Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had a wonderful stay and that our hotel met your expectations in every way.At our hotel, we take pride in providing exceptional service and creating a memorable experience for all of our guests. We are glad to hear that our team members were able to make your stay even more enjoyable.Your feedback is greatly appreciated, as it helps us to continuously improve our services and facilities. We hope to have the pleasure of welcoming you back to our hotel soon.Thank you again for choosing to stay with us.Best regards,

Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had a wonderful stay and that our hotel met your expectations in every way.At our hotel, we take pride in providing exceptional service and creating a memorable experience for all of our guests. We are glad to hear that our team members were able to make your stay even more enjoyable.Your feedback is greatly appreciated, as it helps us to continuously improve our services and facilities. We hope to have the pleasure of welcoming you back to our hotel soon.Thank you again for choosing to stay with us.Best regards,

Dear Farhana, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards,

Dear Mark, Thank you for your comments. We value your feedback and your time writing on the businesses around the vicinity of the hotel.We hope to be welcoming you back to our hotel again in the near future. Thank you.

Dear HO-JINThank you for taking the time to share your feedback with us. We are pleased to hear that your overall stay at our hotel was satisfactory. However, we were disappointed to learn about the condition of the toilet in your room.We take cleanliness and hygiene very seriously, and we apologize for falling short of your expectations in this regard. Please know that we have shared your feedback with our housekeeping team, and we have taken steps to ensure that this issue is addressed and prevented from happening again in the future.We appreciate your honest feedback, as it helps us to continuously improve the quality of our service. We hope to have the opportunity to welcome you back to our hotel in the future, and provide you with a flawless experience.Sincerely,

Dear KaviThank you for choosing to stay with us and for taking the time to rate your experience. We are thrilled to hear that you enjoyed your stay and that you found our hotel to be deserving of a 5-star rating.At our hotel, we strive to provide our guests with the highest level of service and amenities, and we are delighted that we met your expectations. We hope that you had a comfortable and memorable stay with us, and that you were able to take advantage of all that our property has to offer.If there is anything more we can do to make your next stay with us even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel soon.Best regards,

Dear Thiam Huat,Thank you for taking the time to share your feedback with us. We were excited to read your positive review of your recent stay at our hotel.It is always our goal to provide our guests with a memorable and enjoyable experience, and we are delighted to know that we succeeded in achieving that for you.We hope to have the opportunity to welcome you back again in the future and exceed your expectations once more.Thank you.Warm regards,

Dear Mia,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Dear Andytng, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards,